the new hyper-connected enterprise€¦ · the new hyper-connected enterprise, and they ensure...

THE NEW HYPER-CONNECTED ENTERPRISE Improve collaboration Enhance customer experiences Streamline business processes

Oracle Communicationsrsquo portfolio of open enterprise-class communications solutions simplify unified communications networks provide seamless secure connectivity to cloud services integrate communications into business applications and improve end-user collaboration

HYPER-CONNECTED ENTERPRISE SOLUTIONS 2

THE NEW HYPER-CONNECTED ENTERPRISE Enterprise communications is rapidly evolving IP-based technologies are enabling a new hyper-connected enterprise where users are always on-line always collaborating

A number of innovations are reshaping enterprise communications

Unified communications Traditional PBXs are giving way to unified communications platforms like Microsoftreg

Lyncreg Cisco Unified Communications Manager and Avaya Aurareg that offer integrated voice video chat and collaboration capabilities

Mobility and BYOD Smartphones tablets and wireless broadband are ubiquitous enabling todayrsquos workers to engage colleagues from any place at any timendashndashproviding businesses with new ways to engage their customers

SIP-based communications The Session Initiation Protocol (SIP) has emerged as the industry standard for voice and video communications over IP networks Enterprises are choosing SIP-based UC platforms and endpoints to increase flexibility and eliminate vendor lock-in They are replacing legacy telephone network connections with SIP-based connections that deliver a wide range of innovative services beyond

access to the PSTN

The cloud Cloud-based services are fundamentally transforming IT Enterprise communications is no exception Businesses are turning to cloud-based communications and collaboration solutions for video audio and web conferencing contact center services and team productivity tools

Web-based communications WebRTC (Web Real-Time Communications) is emerging as an open standard for embedding real-time multimedia communications directly into enabled web browsers and mobile applications Enterprises are adding browser-based voice video and data communications to business processes and apps to improve customer interactions and boost worker productivity

Disruptive enterprise communications trends bull 42 unified communications adoption 1

bull $3 billion global SIP trunking services market 2

bull 1 billion global smartphone shipments per year 3

bull 61 WebRTC browser share 4


BUILDING A COMPETITIVE ADVANTAGE Enterprises are leveraging these disruptions to build competitive advantage The new hyper-connected enterprise uses next generation communications to accelerate decisions boost productivity respond faster to customers and increase differentiation and brand loyalty

Enhance customer interactions Unleash mobile produc tivit y Increase sales and improve brand stickiness By extending enterprise communications and by adding rich communications to websites collaboration services to mobile workers and mobile apps

Improve customer experiences Accelerate decision-making By adding video and screen sharing to contact Improve customer service and eliminate center apps inefficiencies by weaving click-to-call functions into software that drives business processes Optimize produc tivit y and accelerate

transactions Improve collaboration and customer By rapidly identifying and engaging workerspresentations based on skill availability and other criteria With on-line meetings HD video conferences and file and desktop sharing Rapidly disseminate impor tant

information By automating communication processes

ldquoWith Oraclersquos solution we took an important step toward creating a more extensible telephony architecture that ensures support for future needs and value-added services while being more cost-efficient than we were with conventional PSTN technologyrdquo

Steffen Ninebuck Network System Engineer KKH-leading german health insurance provider


RE-THINKING ENTERPRISE COMMUNICATIONS The proprietary network architectures that have dominated enterprise communications simply donrsquot have the flexibility to efficiently deliver the range of services required by the hyper-connected enterprise They rely on costly and proprietary client-server software that locks-in customers doesnrsquot interoperate with systems supplied by other vendors and is cumbersome to deploy on mobile devices Worse still the APIs offered by these systems are not compatible or based on industry standards which increases costs lengthens development cycles and complicates maintenance for communications-enabled business applications

To become a hyper-connected enterprise you need to adapt your network architecture to meet a variety of critical requirements

Multivendor interoperability Mobile To enable the hyper-connected enterprise Yoursquoll need to easily add rich yoursquoll need to tie together diverse systems communications capabilities to mobile apps (UC PBX and business apps) devices for enhanced customer experiences and (smartphone tablet browser and desk increased worker productivity phone) and connections (wired and wireless public and private) while instituting Enterprise-class security reliability uniform features and policies and compliance

As communications becomes more Open architecture for applications distributed and ubiquitous yoursquoll need to Your applications developers will need make sure it remains as secure and reliable familiar Web Services programming as your current infrastructure while ensuring interfaces to easily add communications compliance with a growing number of functions to business applications and regulations and standards yoursquoll want standards-based collaboration applications that can contain costs

Web and cloud ready Yoursquoll need to tie your corporate communications infrastructure to select cloud services and build bridges between your contact centers and customers using WebRTC technology


ORACLE HYPER-CONNECTED ENTERPRISE Oracle Hyper-Connected Enterprise solutions are specifically designed to meet the needs of a more dynamic always-connected enterprise

With Oracle Communications Our communications infrastructure normalizes solutions you can rapidly deploy multivendor communications for easy endshy

to-end connectivity ensures enterprise-new communications-enabled class security to protect against threats andapplications efficiently introduce provides centralized network control so younew cloud-based collaboration can optimize costs and simplify operations

services and tie it all into your multivendor UC network-without In addition Oracle Hyper-Connected sacrificing security or reliability Enterprise solutions support open standards

like WebRTC and REST that make it easy to embed real-time voice video and presence directly into web-based applications and business processes

MULTIVENDOR UC

COMMUNICATIONS INFRASTRUCTURE

COMMUNICATIONS-ENABLED APPS

CLOUD SERVICES

Figure 1 Oracle Communicationsrsquo open enterprise-class communications solutions simplify multivendor UC networks provide seamless secure connectivity to cloud services and integrate communications into business applications


ENABLING THE HYPER-CONNECTED ENTERPRISE Improve collaboration enhance customer experiences and streamline business processes with Oracle Hyper-Connected Enterprise Solutions

Multivendor UC Simplifies and integrates disparate UC systems and network services for seamless end-to-end communications

Open architecture Standards-based interfaces accelerate delivery of communications-enabled business processes and optimize costs

Enterprise class Highly scalable and reliable with comprehensive security policy and management controls to streamline deployment and operations


the layered architecture enables you to rapidly deploy a range of communications services


LAYERED COMMUNICATIONS ARCHITECTURE ENABLES SCALABILITY AND RESILIENCY Oracle Hyper-Connected Enterprise solutions leverage a layered architecture that centralizes and abstracts key services to streamline network operations enable rapid deployment of communications-enabled applications and ensure compliance

The tiered architecture includes

An access layer By centralizing session control and policy enforcement functions safeguardingThat ensures secure and seamless network access and ensuring seamlessconnectivity and high service quality interoperability the layered architecture

A core layer enables you to rapidly deploy a range of communications services that leverageThat normalizes traffic and providesdiverse vendors endpoints applicationscentralized session control orchestrationand networksand management functions

You can do this without compromisingAn application layer security scalability or reliability

That delivers converged services to business applications

Business UC Cloud Apps Systems Services

APPLICATION Converged Services

CORE Routing Normalization Orchestration

ACCESS Security Interworking QoS

Remote PrivateWeb PSTN Worker Network

Figure 2 Oracle Hyper-Connected Enterprise solutions exploit a layered architecture for ultimate scalability and reliability


ORACLE HYPER-CONNECTED ENTERPRISE SOLUTIONS Oracle Communications offers a wide range of solutions to help improve collaboration enhance customer experiences and streamline business processes Many customers deploy our solutions in sequence as they expand their use of IP communications from the access to the application layer

Oracle solutions for the Hyper-Connected Enterprise include

SIP trunking Leverage IP-based trunk services offered by carriers to create an all-IP infrastructure that improves agility and economics without sacrificing security or reliability

Multivendor UC Tie together disparate unified communications platforms Enable end-to-end communications and uniform identities policies and dial plans across diverse systems and endpoints Improve worker productivity and collaboration

Customer experience Add voice and video to mobile apps customer-facing websites and contact center applications Record sessions for compliance and ensure high service quality for customer interactions Improve customer satisfaction and retention

Deploy secure high-quality remote comms

Extend comms to business applications

Enable WebRTC and compiance recording

Deliver IM presence and collaboration

Move to an all-IP Infrastructure

Reduce network complexity

Application integration Integrate real-time communications into web-based business processes Orchestrate sessions based on business logic Accelerate decision-making and improve corporate productivity

Mobile communications Extend enterprise communications services to mobile users while ensuring high security reliability and service quality Reduce international calling costs for traveling employees Fully empower on-the-go workers

Collaboration Bring people and processes together in a cost-effective manner Add multimodal communications presence and screen and information-sharing to web-based applications and services

Figure 3 Oracle Hyper-Connected Enterprise solutions improve collaboration enhance customer experiences streamline business processes and optimize economics

10 HYPER-CONNECTED ENTERPRISE SOLUTIONS

BENEFITS bull Improve collaboration

Support on-line meetings video conferences and desktop and file sharing

bull Enhance customer experiences Communications-enable websites and mobile apps

bull Streamline processes Add voice and video to business applications

bull Contain costs Reduce capital equipment and operations expenses

bull Accelerate deployment Ensure seamless interoperability and interworking across diverse environments

bull Increase reliability Deliver highly available services to customers and employees


UNLEASH PRODUCTIVITY AND COLLABORATION WITH ORACLE Unified communications mobility and the cloud are ringing in a new era of enterprise communications where one-on-one phone calls give way to rich multimedia experiences and hyper-connected users conduct business anywhere anytime

Yoursquoll need to adapt your network Designed to bring communications architecture to meet the requirements of and business applications together the new hyper-connected enterprise and they ensure simple secure and reliable Oracle can help communications across diverse vendors

networks applications and servicesOracle Communicationsrsquo portfolio of helping you make the hyper-Connectedopen enterprise-class communications enterprise a reality Improve collaborationsolutions are UC vendor-agnostic enabling enhance customer experiences anda best of breed communications strategy streamline business processes with Oraclewhile protecting investments in legacy Hyper-Connected Enterprise solutionsUC systems

Oracle Corporation World Headquarters Worldwide Inquiries

500 Oracle Parkway Phone +16505067000

Redwood Shores CA 94065 USA Fax +16505067200

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Oracle Communicationsrsquo portfolio of open enterprise-class communications solutions simplify unified communications networks provide seamless secure connectivity to cloud services integrate communications into business applications and improve end-user collaboration








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MULTIVENDOR UC



CLOUD SERVICES























































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twittercomoracle

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MULTIVENDOR UC



CLOUD SERVICES























































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twittercomoracle

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the new hyper-connected enterprise€¦ · the new hyper-connected enterprise, and they ensure...

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