the Netherlands

Machine Assisted

Troubleshooting & Remediation

Who am I?

Samuel LEGRAND▪ Technology Evangelist

▪ ControlUp

Community awards

COMPANY OVERVIEW

4

Profile

• ~100 employees

• HQ in San Jose, CA R&D in

Israel

1000+ Live Customers

Customers & Partnerships

• Accelerating adoption by F500

• Near-zero customer turnover

Venture Backing

• Strong financial backing

• Self-sustained business

growth

What We Do

IT INFRASTRUCTURE COMPLEXITY = OPERATIONAL CHALLENGES

6

Troubleshoot Faster

Monitoring Analytics

Root

Cause

Analysis

Remediati

on

Physical

Virtual

Cloud

Hyper Converged

Delivery Platform(Dynamic)

Network

Storage

Compute

Technology(Static)

IT Infrastructure Management (Increasingly Complex)

Fight ”alert fatigue”

“AIOps”

Monitor every aspect of platform

”Free” Monitoring Tools

Single-pane for all systems

Cross-Platform Monitoring

ENTERPRISE CUSTOMERS, CROSS INDUSTRY

7

Retail Technology

Government Manufacturing Education

Transportation Utilities & Energy Healthcare

Financial Services

Under the Hood

Storage Network

Compute

Virtualization Infrastructure Physical / Virtual Desktops & SBC Cloud Infrastructure

CONTROLUP HIGH LEVEL ARCHITECTURE

9

Virtualization Infrastructure Physical / Virtual Desktops & SBC Cloud Infrastructure

Ag

en

tle

ss / R

em

ote

AP

I q

ue

rie

s

RT Engine

Ag

en

tle

ss / R

em

ote

AP

I q

ue

rie

s (

Pu

ll)

Storage Network

Compute Physical Desktop

Physical Desktop

Physical Server

Physical Server

Virtualization Infrastructure Physical / Virtual Desktops & SBC Cloud Infrastructure

Agent-based (Push)

Real-time Analytics

Associations & Correlations

Suggestions Engine

Incident Triggers

Assisted Troubleshooting

Remediation

Data Upload

10

Virtualization Infrastructure Physical / Virtual Desktops & SBC Cloud Infrastructure

RT Engine

Insights

Historical Reporting

Community Benchmark

ML Process

Assessment

Sizing

CONTROLUP HIGH LEVEL ARCHITECTURE

Hybrid Cloud

Architecture

DEMO

15

CUSTOMERS / PARTNERS QUOTES

16

ControlUp allows us to

quickly identify the issue

and troubleshoot without

logging onto any other

tools. This allows us to

save lots of time.

The data you collect is

golden for us… Without

ControlUp, we don’t have

visibility of which users

and which applications

are using the cards

ControlUp has been

great! Can’t say enough

good things about it.

You’ve got to get it!

Thank you!