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Martin Gunnarsson

Product DirectorService & Asset Management

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Who’s the hero at your company?

Building the products?

Building the relations?

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What you see depends on where you stand

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What makes service so tricky? It can’t be;

Copied Stored Shipped

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“Imagination ismore important

than knowledge”Albert Einstein

Is Intelligence = Knowledge?

When did you last timeturned a problem into a business opportunity?

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When did you last timecome up with a new idea that facilitates for your customers?

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How can Creativity be a self-propelled process within your service organization?

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Can creativity be a self-propelled process?

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Creativity

Motivation = Challenge

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Can creativity be a self-propelled process?

Challenges

Creativity

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But, some market trends interfere with creativityA creative mindset is boosted by challenges

Need for visibility

The globalization trend is a

Creativity interference

Need of freedom

Standardization

Consolidation

The standardization trend is a

Creativity interference

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People without information cannottake responsibility;

People with information cannot but take responsibility.

We are not flying aircrafts – we are flying people

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Why is the latest call or activity the most important one?

Creativity

ProcessesOfferingsSoftware

IFS hard facts!

Thank you!

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“A company wholly engaged in the service business will only have one problem on their profits.

They will be embarrassingly large.” HENRY FORD

IFS want to inspire you in your work being more creative!

Visit our stand and get the Idea-book

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IFS – THE GLOBAL ENTERPRISE APPLICATIONS COMPANY