ifs presentation at aftermarket business platform 2010 in stockholm
DESCRIPTION
Presentaiton at Aftermarket Business Platform 2010 in StockholmTRANSCRIPT
www.IFSWORLD.com
REMAINING COMPETITIVE REQUIRES SHORTER ITERATIONS BETWEEN IDEAS, FEEDBACK AND ACTIONMARTIN GUNNARSSON, PRODUCT DIRECTOR, IFS
[email protected]+46 733 45 32 63
© 2010 IFS
STOCKHOLM, 2010-12-02
© 2009 IFS
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MOST GOOD IDEAS HAVE
A VERY SHORT LIFECYCLE.
THEY START IN THE BRAINBUT END IN THE MOUTH. MARTIN GUNNARSSON
© 2010 IFS
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CHALLENGES INNOVATIONS COME TO MASS
IFS
© 2009 IFS
COUNTRIES 54OFFICES 79NET SALES 2 600 MSEKEMPLOYEES 2 715CUSTOMER SITES
>7,000LANGUAGES 22
A COMPLETE OFFERINGSECURITY | OIL & GAS| ENERGY | INFRASTRUCTURE | AFTERMARKET
PROJECT
SERVICE & ASSET MANUFACTURING
SUPPLY CHAIN
© 2010 IFS
IFS APPLICATIONS - A BUSINESS APPLICATION FORAGILE SERVICE COMPANIES….
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…DEVELOPED TOGETHER WITH OUR CUSTOMERS
© 2010 IFS
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IFS – TO BE THE MOST AGILE SOFTWARE VENDOR
INNOVATIONS COME TO MASS
Challenge
QUALITY | TIME | FUNCTIONALITY
Focus
DOING THE RIGHT THINGS & DOING THINGS RIGHT
Methodology
© 2009 IFS
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THE LEFT AND RIGHT BRAIN FUNCTIONS
LOGIC INNOVATIONS
© 2009 IFS
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THE PROCESS CONTROLS THE RESULTSDEFINE THE FRAMES
Give me 1 example of a real smart gadget
Give me 5 examples of how to use a brick
© 2010 IFS
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LOGIC & INNOVATIONS
FIELD SERVICE MANAGEMENT
CONTRACT MANAGEMENT
COMPETENCE MANAGEMENT
WORKFORCE MANAGEMENT
SPARE PART MANAGEMENT
PERFORMANCE MANAGEMENT
FEELINGS MANAGEMENT
CULTURE
© 2010 IFS
AGILE SOLUTIONS NEED AGILE DEVELOPMENTINTRODUCING OUR AGILE DEVELOPMENT METHODOLOGY
AGILE SOLUTIONS NEED AGILE DEVELOPMENT
CUSTOMER NEED
© 2010 IFS
PLAN BASEDMETHODOLOGY
TEST
FEEDBACK
DEVELOPMENT
SPECIFICATION BASED ON
CUSTOMER NEEDS
CUSTOMER NEED
AGILEMETHODOLOGY
TEST – FEEDBACK – PRIORITIZE
DEVELOPMENT
DEVELOPMENT
DEVELOPMENT
TEST – FEEDBACK – PRIORITIZE
ITERATION DEMO
ITERATI
ON
DEMO
SPECIFICATION BASED ON
CUSTOMER NEEDSPRIORITIZED FROM ”MUST HAVE” TO ”NICE TO HAVE”
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© 2010 IFS
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AN EXAMPLE
TARGET #1: INCREASE RESOURCE UTILIZATIONS WITH 15% WITHIN ONE YEAR IN SWEDEN
Involve your people from corporate, regions and your customers
Collect the proposed actions and make clear prioritizations (1 to n…)
Define a few iterations how to implement the prioritized actions
Communicate and agree on the actions . Postpone low prioritized actions
Perform a live-test in small scale and dare to get customer feed-back (stabilization phase)
Full roll-out (production phase)
Need of a scheduling tool
Competence inventoryRetain experienced engineersRecruit new skills
Standardize service offering
Capture job statuses in the field
EXAMPLE OF INSTANT FEEDBACK
© 2010 IFS
SKY CUSTOMERS FILL IN A QUESTIONNAIRE TO RATE THE SERVICE
ANOTHER EXAMPLE OF INSTANT FEEDBACK
© 2010 IFS
IFS CUSTOMERS TO RATE THE SUPPORT
© 2010 IFS
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© 2010 IFS
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© 2010 IFS
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© 2010 IFS
HOW CAN YOU IMPROVE?
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COMMUNICATING IN THE 21ST CENTURY
© 2009 IFS
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TOOLS IN ABUNDANCE
COLLABORATION
REAL TIME COLLABORATION WITH IFS APPS
© 2009 IFS
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IFS APPLICATIONS ON UNIFIED COMMUNICATIONS
COLLABORATION
© 2009 IFS
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IFS APPLICATIONS ON COLLABORATION
COLLABORATION
IFS WIKI HELP – ASK FOR HELP
© 2009 IFS
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EXPANDING THE COMMUNITY
COLLABORATION
IFS WIKI HELP – ASK FOR HELP
© 2009 IFS
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EXPANDING THE COMMUNITY
COLLABORATION
© 2009 IFS
26 COLLABORATION
“By chance, I had a chat with thenew CEO at Pump AB, he said they
are expanding their business in Russia. We should be proactive here
– who to contact?”
“Proud to tell you all that the largest installation ever at Truck AB is now finalized – and the customer is very
happy. Very good reference customer!”
“Anyone having experiences from Product X?. Haven't used it before
and need some help.
CULTURE LOGIC & INNOVATIONS
CUSTOMER COLLABORATIONS
© 2010 IFS
TOMRA
VIRTUAL MAP
HAFSLUND
B2B CONTRACTING
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SKY
MOBILE CLIENT
NISCAYAH
360 SCHEDULING INTEGRATION
© 2010 IFS
IFS APPLICATIONS - A BUSINESS APPLICATION FORAGILE SERVICE COMPANIES….
Click icon to add clip art
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…DEVELOPED TOGETHER WITH OUR CUSTOMERS
IFS – FOR AGILE BUSINESS
It is not necessary to change. It is not necessary to change. Survival is not mandatory.
Edwards Deming
www.IFSWORLD.com
THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION
PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS
MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.
© 2010 IFS