the national information technology apprenticeship system (nitas)
TRANSCRIPT
The National Information The National Information Technology Apprenticeship Technology Apprenticeship
System (NITAS)System (NITAS)
Introduction To NITASIntroduction To NITAS
• The National IT Apprenticeship System (NITAS) is a nationwide IT workforce development program for the U.S. Information Technology industry.
• NITAS is administered by CompTIA and developed in collaboration with the U.S. Department of Labor bureau of Apprenticeship, Training and Employer Labor Services (ATELS).
NITAS Mission is to ensure that American Industries and America’s IT workforce maintain global competitive advantage through:
• rapid adaptation to IT technological innovation • consistently high productivity of IT workers• utilization of superior training and development approaches• melding of business strategy and business
process thinking into U.S. IT workforce expertise
•NITAS is a cost effective vehicle to make the tools and benefits of 21st century apprenticeship available to the IT managerial and technical workforce:
• Classroom instruction based upon industry-wide skill standards
• Structured on-the-job training
• Competency validation
• A more definitive linkage between employee learning, job performance and productivity
Apprenticeship goes beyond imparting knowledge and intellectual understanding; it emphasizes and rewards “getting the job done”.
The NITAS ArchitectureThe NITAS Architecture
NITAS Infrastructure Under DevelopmentNITAS Infrastructure Under Development
Program Standards &
Admin
CompTIA Infrastructure
The IT Workforce
Market
ATELS (DoL)
CompTIA
Tech Career Compass
IT Employer Database
IT Apprentice Database
Report Generator
TranscriptsStatistical tabulations
Analytical reports
Diagnostic reports
Registered OJT providers
Registered IT apprentices
Registered IT journey workers
Standards
System administration and program registration, Certifications for OJL providers and training vendors
Report distribution list
IT specializations
IT skill standards
IT industry & product certifications
IT Employers
IT Workers
Worker Specifications
IT Product Suppliers
IT Training & Educational Providers
Methodology
Implementation Roadmap for each specialization area
Internet Internet EnabledEnabled
IT Employers
Key Roles In NITASKey Roles In NITAS
Apprenticeship Implementation
Guidelines/Standards
DoL/ATELS
IT Workers
Worker Development
Supply
Schools/Training Orgs
Training Delivery and Credentialing
CompTIA
IT Skill Standards
NITAS Admin
Career Transcript
Admin
Apprenticeship Sponsors
IT Companies
New & Existing Technology
Basic Operations, Maintenance & Support Skillsand Knowledge
Basic Information Technology Skills and Knowledge
Net
wor
ks a
nd I
nfra
stru
ctur
e
Hel
pdes
k/T
ech
Sup
port
Pro
gram
min
g &
S/W
Dev
elop
men
t
Web
Ser
vice
s/e-
Com
mer
ce
Dat
abas
e S
ervi
ces
Info
rmat
ion
Ass
uran
ce/S
ecur
ity
Mul
ti-M
edia
Ser
vice
3P
roje
ct M
anag
emen
t
Oth
er
Ope
ratio
ns &
Ser
vice
s M
anag
emen
t
Sup
ervi
sion
& R
esou
rces
Man
agem
ent
App
rent
ices
hip
Workplace Orientation, TeamingProblem Solving
Business Skills, Customer Needs AnalysisBusiness Process Analysis
IT Generalist
Managerial Technical SpecializationsLevel
2
1
Strategic Implementation Management
Core
Preliminary Taxonomy of the National IT Apprenticeship System
Business Solution Development
Integration, Alignment & Optimization
The Three NITAS Program ElementsThe Three NITAS Program Elements
IT Generalist
IT Managerial & Technical Concentrations (Levels 1-3)
IT & Enterprise Integration Management
Entry point for incoming IT workers
Entry point for existing IT workers
Entry point for existing IT workers
Basic Operations, Maintenance & Support Skillsand Knowledge
Basic Information Technology Skills and Knowledge N
etw
ork
s a
nd
Infr
ast
ruct
ure
He
lpd
esk
/Te
ch S
up
port
Pro
gra
mm
ing
& S
/W D
eve
lop
me
nt
Web
Se
rvic
es/
e-C
om
me
rce
Da
tab
ase
Se
rvic
es
Info
rmat
ion
Ass
ura
nce
/Se
curit
y
Mu
lti-M
ed
ia S
erv
ice
3P
roje
ct M
an
ag
em
en
t
Oth
er
Op
era
tion
s &
Se
rvic
es
Ma
na
gem
en
t
Su
pe
rvis
ion
& R
eso
urc
es
Ma
na
ge
me
nt
App
rent
ices
hip
Workplace Orientation, TeamingProblem Solving
Business Skills, Customer Needs AnalysisBusiness Process Analysis
IT Generalist
Managerial Technical SpecializationsLevel
2
1
Strategic Implementation Management
Core
Preliminary Taxonomy of the National IT Apprenticeship System
Business Solution Development
Integration, Alignment & Optimization
Structured On-the-job
learning
Classroom Instruction
Skill Validation
Motivation & Accountability
Certifications
Mentoring and
Coaching
Career Transcript
Skill Standards
Apprenticeship Learning ComponentsApprenticeship Learning Components
IT Generalist
IT Concentrations
Web Services/ E- commerce
Project Management
Information Assurance/Security
Database
Programming
IT GeneralistIT Generalist
Help desk/ Tech support
Multi-media Service
Networks and Infrastructure
The IT Generalist Concentration Is The “Trunk of the The IT Generalist Concentration Is The “Trunk of the Tree”Tree”
Layer #1: IT Generalist Layer #1: IT Generalist ConcentrationConcentration
This concentration reflects the “core” body of IT knowledge and skills expected of an entry level IT worker. The concentration covers four primary areas:
• Basic IT Skills & Knowledge• Basic Operations, Maintenance, & Support
Skills & Knowledge• Workplace Orientation, Interpersonal,
Teaming, Problem Solving• Business Skills, Customer Needs & Business
Process Analysis
List of CompetenciesList of CompetenciesArea # of Competencies Workplace Orientation 14 Introduction to Best Practices 8 Technical Skills Development 25 Project & Management Concepts 9 Introduction to the Network 6 Network Documentation & Troubleshooting 16 Switch Configuration 1 Installing Copper Cable 2 Configuring Servers 21 Providing e-mail Services 4 Managing the Virus Perimeter & Firewalls 7 Information Assurance 3 Hardware, Desktop, & Help Desk Support 14 Web Design 8 Software Development/Programming 10
____
Total 148
List of Related InstructionList of Related Instruction
A+ Certification Required
• Technical Writing• Business Management• Communications • Composition• Math • PC Hardware • Operating Systems • Networking
• Tech Support/Help Desk • Wireless/Telecommunications• Internet Applications• System Analysis Design • Data base Management• Programming• Security Concepts
Layer #2: SpecializationsLayer #2: SpecializationsManagerial
•Supervision & Resources Management
•Operations & Services Management
•Project Management
Technical Specializations•Helpdesk/Tech Support
•Web Services/E-Commerce
•Information Assurance/Security
•Networks and Infrastructure
•Multi-media Service
•Programming and S?W Development
•Database Services
•Other
Layer #3: Business IntegrationLayer #3: Business Integration
Benefits From Participation Benefits From Participation In The NITAS ProgramIn The NITAS Program
Benefit Propositions to IT Employers from Participation Benefit Propositions to IT Employers from Participation in the IT Industry Apprenticeship Systemin the IT Industry Apprenticeship System
•Participation in the system enables IT employers to attract and retain better workers.
•Participation aligns organization to a performance orientation, going beyond the acquisition of knowledge or intellectual achievement.
•Participation reduces risk in the employee selection and hiring process.
•Participation will afford the opportunity to receive greater worker productivity for less cost.
•Participation offers a structured approach to providing IT career paths that is based upon “best practices”. The approach links training objectives and task performance with employee performance appraisals.
•Participation is a symbol of quality that can be displayed to customers
•Participation forces the inclusion of on-the-job-learning which is a better way of providing training—faster learning and fewer errors during the learning process.
•Participation makes industry-wide performance norms and benchmark data available for salary administration.
Conceptual model of how Apprenticeship Conceptual model of how Apprenticeship Provides Tools That Accelerate Learning Provides Tools That Accelerate Learning
Leading To Worker Productivity In A Shorter Leading To Worker Productivity In A Shorter Period of TimePeriod of Time
Exp
erti
se
(Ed
uca
tio
n +
Exp
erie
nce
)
Apprenticeship Approach:
Classroom training with structured hands-on experience
Time in years
Classroom instruction
Experience
Traditional Approach:
Classroom training followed by unstructured hands-on experience
Source: Naval Undersea Warfare Center
Apprenticeship and Apprenticeship and Workforce Productivity Workforce Productivity Improvement ResultsImprovement Results
Productivity Versus Wage Data: Productivity Versus Wage Data: IT Generalist Concentration IT Generalist Concentration
Naval Undersea Warfare Center: Keyport WANaval Undersea Warfare Center: Keyport WA
Implications:
• Employers gain value through apprenticeship as workers’ productivity grows faster than workers’ wages.
•The NITAS program and infrastructure are engineered to minimize implementation and participation costs for IT employers
Apprentice Productivity Apprentice Productivity IT Generalist ConcentrationIT Generalist Concentration
IT Apprentice Productive Work Hours Naval Undersea Warfare Center, Division Keyport
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
May-Jun 02 Jul-Sep 02 Oct-Dec 02 Jan-Mar 03 Apr-Jun 03
Time Period
Pe
rce
nta
ge
% of Work HoursProductive
McDonald’s Apprentices’ Productivity Growth To McDonald’s Apprentices’ Productivity Growth To Date Date
In 13 weeks total productivity improved significantly among 10 IT Project Manager apprentices
Avg Number of Business Objectives Being Met Per Project
4.00
4.50
5.00
3/7 3/14 3/21 3/28 4/4 4/11 4/18 4/25 5/2 5/9 5/16 5/23 5/30
Avg OJT Per Person Per Week=18.35 min +9.23 min+33.92 min
= 62 min
At McDonald’s One Hour Per Week of At McDonald’s One Hour Per Week of OJT Has Made A Significant Difference OJT Has Made A Significant Difference
Implementing IT Generalist In An Implementing IT Generalist In An OrganizationOrganization
Refer to Implementation Guide for IT Generalist
Back up SlidesBack up Slides
Pilot Programs: Average Self-Ratings of Program Pilot Programs: Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors Efficacy By Pilot Apprentices and Supervisors
(N=69)(N=69)Competency Before Started
Competency Now
Competency if had not participated
Extremely Limited
(1)
Partially Proficient
(2)
Competent (3)
Extremely Proficient
(4)
Extremely Limited
(1)
Partially Proficient
(2)
Competent (3)
Extremely Proficient
(4)
Extremely Limited
(1)
Partially Proficient
(2)
Competent (3)
Extremely Proficient
(4)
Exodus Homes—7.5 months
NUWC-----3.5 months
H&M (1)-----6 months
H&M (2)-----8 months
BCIT OM—22 months
BCIT IN—21 months
Average Self-Ratings of Program Efficacy By Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=54)Pilot Apprentices and Supervisors (N=54)
Improved Quality and Reduced Re-Work
Increased Feeling of Loyalty to Employer
Exodus Homes—7.5 months
NUWC-----3.5 months
H&M (2)-----8 months
Strongly Disagree
(1)
Somewhat Disagree
(2)
Neither Agree Or Disagree
(3)
Somewhat Agree
(4)
Strongly Agree
(5)
Helped Meet Schedule Objectives at Work
Recommend Employer Continues Program
Strongly Disagree
(1)
Somewhat Disagree
(2)
Neither Agree Or Disagree
(3)
Somewhat Agree
(4)
Strongly Agree
(5)
Strongly Disagree
(1)
Somewhat Disagree
(2)
Neither Agree Or Disagree
(3)
Somewhat Agree
(4)
Strongly Agree
(5)
Strongly Disagree
(1)
Somewhat Disagree
(2)
Neither Agree Or Disagree
(3)
Somewhat Agree
(4)
Strongly Agree
(5)
BCIT OM—22 months
BCIT IN—21 months
…….Results Regarding OJL.Results Regarding OJL
…….OJL Continued.OJL Continued
Results With Disadvantaged WorkersResults With Disadvantaged Workers
Participation in NITAS allows IT employers to reap the benefits of a more efficient market
IT Employers
Demand
IT Workers
Worker Specifications
Supply
Schools/Training
Academic Delivery and Credentialing
Industry Certifications
CompTIA
•Employers register to become authorized sponsors
•Employers are incented to participate in order to:
• receive benefits of faster training, less rework
•attract and retain best workers
•greater productivity for less cost
•use a cost effective method for competency and outcomes tracking
•obtain recognition as a company using “best practices” in employee development.
Workers will participate because of :
•employer demand
•need to demonstrate value to justify higher wages and growth
•market mobility for themselves
Schools will participate because of :
•employer and student demand
•competitive advantage
The Big PictureThe Big Picture
The Role Of Channel Partners In The Role Of Channel Partners In Delivering And Deploying The IT Delivering And Deploying The IT
Generalist ConcentrationGeneralist Concentration
NITAS Direct/Channel Distribution NITAS Direct/Channel Distribution ModelModel
CompTIA Direct
Channel Customer
Cha
nnel
Man
ager
Sal
es R
eps
Em
ploy
ers
SALES
SALES
FULFILLMENT
Sales of the NITAS System Will Include Direct Selling and Channel Selling Using Intermediaries
Fulfillment will occur through intermediaries (A.K.A. Channel Partners
Role of Channel Partners Role of Channel Partners For IT Generalist For IT Generalist
•Develop linkages with local IT employers for school to work programs and internships using the NITAS program
•Align IT curriculum with NITAS requirements and concentrations especially IT Generalist
•Register students in NITAS (career ID and transcript activation)
•Secure commitments from local IT employers to provide structured OJL, mentoring, coaching and Qual criteria sign-offs on internship and school to work programs
•Demo NITAS functionality and explain system/benefits to IT employers
•Counsel students and employers in Qual criteria process
•Administer internships and school to work programs using the NITAS program
•Respond to corporate sales leads provided by CompTIA and DoL
•Develop sales leads using their own marketing/sales efforts
•Visit prospective customer organizations (IT employers) and ….
•Discuss the NITAS methodology as a vehicle to achieve training objectives and business outcomes
•Discuss the benefits of their participation in the NITAS program
•Provide a demo of the NITAS system functionality and reports
•Provide guidance as to which concentrations will be of value to them
•Seek a commitment to running a registered pilot program
•Answer questions and overcome objections
•Leave a copy of the program catalogue and web address
Additional Responsibilities Of Channel Additional Responsibilities Of Channel PartnersPartners
Snapshot: Role of Intermediaries in The NITAS Program---IT Generalist
IT Generalist Classroom Instruction for Levels 1-2
2 yr certificate or degree
Classroom instruction and OJL for advanced IT concentrations
and vendor specific new products
Qualification criteria sign-offs
Certification attainments
Time
Accumulated IT Worker Skills and Knowledge
Pre-Employment Period Transitional Period Employment Period
IT Generalist Internship or school to work program, continue
schooling
Begin obtaining competency sign-offs on Qual criteria with
OJL
Begin obtaining certifications
IT Generalist Classroom Instruction for Level 3 4 yr certificate or degree
-aligns training delivered with NITAS, –secures student participation in NITAS,
-establishes linkages with local IT employers
-secures IT employer participation in NITAS, -assists local IT employers with OJL & Qual criteria sign-offs
-trains IT employers in OJL, mentoring, coaching
-helps IT employers use the NITAS system as a vehicle to achieve competency and productivity objectives of IT workforce
IT Worker enters NITAS
IT Worker maintains career transcript in NITAS
Snapshot: The Role of Intermediaries --Advanced IT Concentrations
Delivers Classroom instruction
and OJL for advanced IT concentrations and vendor
specific new products
Aligns instruction with NITAS requirements
Consulting for Qual criteria sign-offs and admin
Consulting for setting up IT Apprenticeship
Consulting for registration
Assists IT employer in achieving and measuring productivity and business
outcomes
Time
Accumulated IT Worker Skills and Knowledge
Pre-Employment Period Transitional Period Employment Period
IT Worker enters NITAS
IT Worker maintains career transcript in NITAS
Quality Requirements Of Channel Quality Requirements Of Channel Partners Partners
•Must Receive CompTIA Training
•NITAS system functionality
•Curriculum alignment with NITAS tracks
•On-the-job learning delivery methods
•Administering the Qual criteria process
•Productivity and business outcomes measurement
•Must align training with NITAS
•Must have qualified resources
•Must have a Quality Assurance process
•Must have established relationships with IT employers
•Must have a site visit from CompTIA
Revenue Streams to NITAS Channel Revenue Streams to NITAS Channel PartnersPartners
1. Registration Fees
• Normally $XXX per employer or dynamic based upon number of employees in organization with $ZZZ to partner
• Introductory to employers will be $ZZZ with $ZZZ to partner
2. Consulting Fees for employee registration to NITAS
• All revenue goes to partner
3. Management Fees to implement and maintain NITAS at employer
• All revenue goes to partner
4. Required and supplemental classroom training
• All revenue goes to partner