the national council on interpreting in health care: your ally for lep stakeholders
TRANSCRIPT
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The National Council onInterpreting in Health Care:
Your Ally for LEP Stakeholders
Joy ConnellC3MED Conference, Las Vegas
March 1, 2016
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Objective:
Understand why NCIHC should matter to you regardless of your
role in the healthcare arena
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Mission:To promote and enhance
language access in health care in the United States
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Values:We pursue our mission with a commitment to:• Social justice• Respect for and acceptance of all peoples,
including small communities, native peoples, and cultural communities whose tradition is oral
• The empowerment of limited-English-proficient communities
• The evolution of culturally appropriate practices in health care interpreter training
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How is the mission achieved?
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Early development:1994 Informal Work Group1998 Formally established
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“Multidisciplinary” Membershipinterpreter service coordinatorsinterpreter trainers and educatorslanguage service providershospital administratorshealthcare interpreters
clinicianspolicymakersresearchersadvocatespatients
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Create and build support for a single code of ethics that would guide the practice of interpreters working in health care venues
Develop a nationally accepted, unified set of standards of practice based on the National Code of Ethics to define competent practice in the field
Develop standards for healthcare interpreter training
Building a Profession
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Developed between 2002-2004 using a national consensus-building process
Partially funded by the DHHS Office of Minority Health
National Code of Ethics
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Accepted protocols to meet the core obligations of one’s profession
A clear set of guidelines that delineate expectations for the interpreter’s conduct and practice.
What are Standards of Practice?
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Code of Ethics
• A code of ethics provides a set of principles or values that govern the conduct of members of a professions while they are engaged in the enactment of that profession.
• Gives guidelines for making judgments about what is acceptable and desirable behavior in a given context or in a particular relationship.
• Standards of Practice define what an interpreter does in the performance of his or her role – the tasks and skills the interpreter should be able to perform in the course of fulfilling the duties of the profession.
• Ensure a consistent quality of performance.
Standards of Practicevs
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Why National Standards?
National standards represent the thinking and practice of interpreters across geographic and linguistic boundaries.
National standards are more likely to be widely accepted due to broader input and buy-in.
Funders of healthcare interpreting were interested in seeing national unity build around key issues.
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How can the Standards be used?Training
Hiring
Performance Monitoring
Groundwork for Certification
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Accuracy
To enable other parties to know precisely what each speaker has said.
Related ethical principle:Interpreters strive to render the message accurately, conveying the content and spirit of the original message, taking into consideration the cultural content.
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Accuracy• The interpreter renders all messages
accurately and completely, without adding, omitting, or substituting.
• The interpreter replicates the register, style, and tone of the speaker.
• The interpreter advises parties that everything said will be interpreted.
• The interpreter manages the flow of communication.
• The interpreter corrects errors in interpretation.The interpreter maintains transparency.
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Who Benefits from the Standards?
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Who benefits from the Standards?interpreter service coordinatorsinterpreter trainers and educatorslanguage service providershospital administratorshealthcare interpreters
clinicianspolicymakersresearchersadvocatespatients
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Current Projects
• #NCIHC2016• Home for Trainers • Metrics Workgroup
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NCIHC: A Neutral, Independent Voice
No endorsementsDevelop Standards vs Seal of
Approval
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NCIHC:Provides a medium for an
open exchange of ideas
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NCIHC:Recognizes and honors
Intersectionality
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NCIHC:Nationally recognized
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NCIHC:
LeadershipIntegrity
Quality
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Thank you!Joy Connell
/ncihc@ncihc/ncihc/ncihc/company/578981/ncihc