EMERGING MOBILE TECHNOLOGY IN TRAVEL

Renaud Irminger Director, SITA Lab

SITA LAB: DRIVING CO-INNOVATION IN THE AIR TRANSPORT INDUSTRY

MOBILE INNOVATION AND APIs

The key to rapid development

SITA LAB & MOBILE

2008 (Pre-Android App)

Ever since

WHAT SITA LAB HAS LEARNED

• To do all the projects we want with limited engineering resources, we need to be super efficient

• A platform was needed to allow engineers – wherever they are – to develop whatever project inspired them • Mobile apps • Tablet apps • Browser apps • Google Glass…

SITA LAB SOLUTION IS DEVELOPER.AERO

• A developer portal • Provides API access,

documentation, monitoring, reporting, etc.

• SITA Lab engineers use this for our internal product but we also extend access to external teams

APPLICATION PROGRAMMING INTERFACE Definition

“A particular set of rules and specifications that a software program

can follow to access and make use of the services and resources provided by another particular software

program that implements that API

Powering mobile applications

innovation today: Open Web API using

Representational State Transfer (REST)

MINIMAL TIME TO FIRST LINE OF CODE

• Example // BagTrac API • Start using test baggage

tracking API right now • Incorporate into your project

without ever having to engage with SITA Sales or Product Managers

• Everything you need is there!

API KEY LEARNINGS

• SITA LAB engineers like many in the industry work on many projects involving mobile, social, big data and future tech

• APIs are the way to make raw data, content and services available to spur (mobile) innovation

• APIs can be most easily consumed and mashed up by app developers

• We encourage you to adopt a similar approach with data and processes to be shared with the community

MOBILE WALLETS AND NFC How to embrace mobile wallets? Does NFC offer benefits to ATI?

WALLETS AND NFC: USAGE FOR ATI?

WALLET

NFC Standard Secure

Full Basic

FF $cashmiles$

Now NFC

NFC USE CASES VIP AIRPORT CARD TOULOUSE CASE STUDY

Security Lounge Parking

OS INNOVATION IS GOOD

Lock-screen “relevance” notification

Notifications: gate changes, flight delay

BUT NOT ENOUGH

NFC BOARDING PASS STANDARD ENABLING “TAP n FLY”

OH NO THERE ARE A LOT OF WALLETS Apple Passbook Samsung Wallet

Google Wallet & Google Now Wallet for Windows Phone 8

BlackBerry Wallet

+ Many planned launches

2013 Air Transport IT Summit 15

AND THEY CHANGE SDKs ONCE PER YEAR!

OH NO! THAT IS A LOT OF INTEGRATION

INTRODUCING BOARDING PASS API Available now via developer.aero!

Check-In Web, Mobile, Cute, Kiosk, Automatic

SITA Mobile

Boarding Pass API

• Customizable branding elements • IATA and TSA compliant • Supports Apple Passbook and Samsung Wallet, roadmap to support Wallet for Windows Phone,

Google Wallet+Now and NFC

Boarding passes any way how you

want and your passengers want

delivered Email Embedded + link

SMS + link

Push notifications

Wallet push

NFC push

Mobile Web

Others FB, WhatsApp

SITA LAB CONCLUSION FOR WALLETS AND NFC • Mobile wallets is more than payment and offer

interesting convenience for passengers • Due to the numbers and fast changing wallets, it is a

challenge for airlines and airports to keep up • Wallets with NFC could enable ultimate ease with:

“TAP n FLY” boarding • Moving beyond 2D boarding pass into NFC require

the industry to agree on a standard, SITA is proposing one

WHERE IS MOBILE GOING NEXT?

TECHNOLOGY EVOLUTION: MOBILE FORM FACTORS

Brain implants

Eye implant

Artificial retina/lense

Wearable computing

BACK TO REALITY: WEARABLE COMPUTING TODAY

Images c http://blog.jetblue.com/index.php/2013/03/21/tech-thursdays-google-glass/

Also for workforce Not only for passengers

VISIT SITA LAB IN DEMO AREA FOR MORE INFORMATION…

DISCLAIMER

Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Reanaud Irminger, SITA at the 2013 SITA Air Transport IT Summit, Brussels.

2013 Air Transport IT Summit