the management of people the management of people capability + performance = impact capability +...
TRANSCRIPT
The Management
of People
Capability +
Performance =
Impact
Stephen Rogers BA, BCom Hons
Wicked Problems
• Problems so persistent, pervasive and slippery that they seem insoluble
Marty Neumeier – The Designful Company, Design Management Review, Spring 2008
Survey ResultsWicked problems Rank Score
1 Balancing long-term goals with short-term demands 58.3
4 Winning the war for world-class talent 48.4
3 Innovating at the increasing speed of change 47.1
7 Multiplying success by collaborating across silos 44.9
2 Predicting returns on innovative concepts 42.4
10 Aligning strategy with customer experience 42.3
8 Finding unclaimed yet profitable market space 40.1
5 Combining profitability with social responsibility 37.8
6 Protecting margins in a commoditising industry 35.6
9 Addressing the challenge of eco-sustainability 32.5
Survey ResultsWicked problems Rank Score
1 Balancing long-term goals with short-term demands 58.3
4 Winning the war for world-class talent 48.4
3 Innovating at the increasing speed of change 47.1
7 Multiplying success by collaborating across silos 44.9
2 Predicting returns on innovative concepts 42.4
10 Aligning strategy with customer experience 42.3
8 Finding unclaimed yet profitable market space 40.1
5 Combining profitability with social responsibility 37.8
6 Protecting margins in a commoditising industry 35.6
9 Addressing the challenge of eco-sustainability 32.5
?
Survey ResultsWicked problems Rank Score
1 Balancing long-term goals with short-term demands 58.3
4 Creating a great organisation that attracts great talent 48.4
3 Innovating at the increasing speed of change 47.1
7 Multiplying success by collaborating across silos 44.9
2 Predicting returns on innovative concepts 42.4
10 Aligning strategy with customer experience 42.3
8 Finding unclaimed yet profitable market space 40.1
5 Combining profitability with social responsibility 37.8
6 Protecting margins in a commoditising industry 35.6
9 Addressing the challenge of eco-sustainability 32.5
Survey ResultsWicked problems Rank Score
1 Balancing long-term goals with short-term demands 58.3
4 Creating a great organisation that attracts great talent 48.4
3 Innovating at the increasing speed of change 47.1
7 Multiplying success by collaborating across silos 44.9
2 Predicting returns on innovative concepts 42.4
10 Aligning strategy with customer experience 42.3
8 Finding unclaimed yet profitable market space 40.1
5 Combining profitability with social responsibility 37.8
6 Protecting margins in a commoditising industry 35.6
9 Addressing the challenge of eco-sustainability 32.5
The article continues ...
• “companies are beset by distrustful customers, disengaged employees and suspicious communities, we can link these problems to a legacy management style that lacks any real human dimension.”
• “Yet business at bottom is not mechanical but human.”
• “To succeed, the new (management) model must replace the win-lose nature of the assembly line with the win-win nature of the network.”
The article continues ...
• “... jobs are avenues of self expression.”
• “... where talent trumps obedience, imagination beats knowledge and empathy trounces logic.”
• “.In Great Britain, a recent survey by the Design Council found that ... among rapidly growing businesses, a whopping 47% rank (design) first” among their success factors.
The article continues ...
• “... The creative class ... now comprises 38m members or more than 30% of the American workforce.”
• “Microsoft CEO Steve Ballmer is famous for his crazy video in which he yells, I – LOVE – THIS – COMPANY. With Apple, it’s the customers who shout that.”
FocusWicked problems Rank Score
1 Balancing long-term goals with short-term demands 58.3
4 Creating a great organisation that attracts great talent 48.4
3 Innovating at the increasing speed of change 47.1
7 Multiplying success by collaborating across silos 44.9
2 Predicting returns on innovative concepts 42.4
10 Aligning strategy with customer experience 42.3
8 Finding unclaimed yet profitable market space 40.1
5 Combining profitability with social responsibility 37.8
6 Protecting margins in a commoditising industry 35.6
9 Addressing the challenge of eco-sustainability 32.5
• Performance Required
Business Plan
• Performance Required
Departments
Organisation
• Performance Required
• Capability Required
• Performance Offered?People
• Capability Available
Jobs“Am I recruiting, developing,
managing and retaining more capable future performers?”
?
FocusWicked problems Rank Score
1 Balancing long-term goals with short-term demands 58.3
4 Creating a great organisation that attracts great talent 48.4
3 Innovating at the increasing speed of change 47.1
7 Multiplying success by collaborating across silos 44.9
2 Predicting returns on innovative concepts 42.4
10 Aligning strategy with customer experience 42.3
8 Finding unclaimed yet profitable market space 40.1
5 Combining profitability with social responsibility 37.8
6 Protecting margins in a commoditising industry 35.6
9 Addressing the challenge of eco-sustainability 32.5
• Retention• Career
Planning
Measure / Improve their Impact
• Performance Management
• Engagement
Measure / Improve their Performance
• Training• Development• Coaching
Measure / Improve their Capability
• Recruitment• Selection
Hire More Capable People
Improved Capability + Improved Performance = Improved Impact
