the little book of training 2011

The Little Book of Training by bpi training

Choose with Confidence Dewiswch yn Hyderus

This booklet contains details of training courses funded under the National Assembly’s Leadership and Management Development Workshop, part of the ELMS Programme

The workshops are part funded by the European Social Fund through the Welsh Assembly Government.

2 | P a g e

Celebrating 20 Years in Business

Yes it‟s hard to believe that it is now 20 years since the owners of bpi, Ken and Sonia Jones, cleared the dishes off the kitchen table and started work to offer businesses high quality consultancy and training services. The kitchen table is long gone, but the commitment to the highest quality standards still remains. To back up this statement, a recent survey of our existing clients came back with the clear message; that they recognised bpi training as delivering a high quality product at a low price. We are thrilled that we have recently won the tender for the National Assembly‟s contract for Leadership and Management Development Workshops for South East and Mid Wales, which means that businesses in these areas can receive up to 70% funding on any of our Leadership and Management Training programmes. This booklet provides a small sample of the type of training that you could undertake under the programme, as well as some of the other training we deliver. It also shows the incredibly low price you now have to pay. If you can‟t find what you are looking for, please contact us and we would be only to happy to provide you with the solution you require.

Kind Regards Ken Jones Chairman bpi group

3 | P a g e

Index

Pages

Example of LMD Workshop subsidies 4

Business Improvement Courses

Managing a Lean Organisation 5

Technical Problem Solving 6

ILM Level 3 Award in Service Improvement 7 (Lean Methodologies and Quality)

ILM Level 5 Certificate in Service Improvement 8 (Lean Methodologies and Quality)

Management Courses

ILM Level 3 Award in First Line Management 9

ILM Level 5 Award in Management 10

Negotiation Skills 12

Influencing Skills for Senior Managers 13

Finance for Non Finance Managers 14

Managing Projects 15

Time Management and Delegation 16

Non Accredited Management Courses 17

Training and Coaching Courses

ILM Level 3 Award in Coaching 19

ILM Level 5 Certificate in Coaching 20

Coaching and Motivation 21

Instructional Techniques 22

CIEH Level 3 Award in Training Skills & Practice 23 (Formally CIEH Train the Trainer)

Sales and Marketing Courses

ISMM Level 3 Award in Sales 24

Health and Safety Courses

NEBOSH General Certificate 25

IOSH Managing Safely 26

SMSTS- Site Management Safety Training Scheme 27

SSSTS- Site Supervisor Safety Training Scheme 28

Other Health and Safety Training 29

I.T. Training 31

Trainer Profiles 32

4 | P a g e

The following courses will be part funded under the National Assembly’s Leadership and Management Workshops.

Course Title Page No of Days

Normal price (£)

SME price (£)

Non SME price (£)

Managing a Lean Organisation 5 2 280.00 84.00 140.00

Technical Problem Solving 6 1 140.00 42.00 70.00

ILM Level 3 Service Improvement 7 5 775.00 232.50 387.50

ILM Level 5 Service Improvement 8 9 1,824.00 547.50 912.00

ILM Level 3 Award in First Line Management 9 4 633.00 189.90 316.50

ILM Level 5 Award in Management 10 9 1,704.00 511.20 852.00

Negotiation Skills 12 2 280.00 84.00 140.00

Finance for Non Finance Managers (ILM Level 5 Unit) 14 2 380.00 114.00 190.00

Managing Projects (ILM Level 3 Unit)

15 1 140.00 42.00 70.00

Time Management & Delegation 16 1 190.00 57.00 95.00

ILM Level 3 Award in Workplace Coaching

19 4 633.00 189.90 316.50

ILM Level 5 Coaching & Mentoring 20 7 1,444.00 430.20 722.00

Coaching and Motivation 21 2 280.00 84.00 140.00

Instructional Techniques 22 1 140.00 42.00 70.00

ISMM Level 3 Award in Sales and Marketing Management

24 4 633.00 189.80 316.50

NEBOSH General Certificate 25 11 1,640.00 492.00 820.00

IOSH Managing Safely 26 4 580.00 188.00 300.00

SSSTS Site Supervisor Safety 28 2 280.00 +

80.50 84.00 + 80.50

140.00 + 80.50

All of the prices quoted are inclusive of Registration Costs but exclusive of VAT

5 | P a g e

Managing a Lean Organisation

This 2 day course aims to give managers and prospective managers an insight into the techniques used to cut operational waste using Lean Methodologies.

Course Content: Applying 5S Applying Continuous Improvement techniques (Kiazen) Problem Solving Techniques / Route Cause Analysis Effective Team Working The 7 Wastes – Elimination of Waste MUDA Value Stream Mapping Poka Yoke - Error Proofing Tools & Devices Kan Ban (Push – Pull systems) Creating Visual Management Systems

Course Price: Full Price

SME

£280 + VAT per person £84 + VAT per person

Non SME £140 + VAT per person Course Duration: 2 Days Trainer: Roger Williamson

6 | P a g e

Technical Problem Solving

Course Content

Overview of Problem Solving (based on Dorian Shainin‟s Red X Theory)

Global 8D Introduction, The 8 Disciplines of Problem Solving

Is and Is Not Problem Solving Tool

CEDAC Tool for Continuous Improvement

Multi Vari Charts and Paired Comparison Analysis in Decision Making

Component Search and Variable Search

Intended Learning Outcomes On completion of this course delegates will have gained;

A sound awareness of a range of practical problem solving techniques

An appreciation of which tools to use under which circumstances

An awareness of the structure to follow to report and record problems and

their solutions

A set of templates for use in solving problems

An understanding of the roles that teams and individuals each play in solving

problems

Course Price: Full Price SME


Non SME £70 + VAT per person Course Duration: 1 Day Trainer: Paul Jones

7 | P a g e

ILM Level 3 Award in Service Improvement

The ILM Level 3 Award in Service Improvement has been developed to enable learners to lead a small scale service improvement process, using a selected lean production technique, in their workplace.

At the end of the course the candidate will be able to understand how lean production methodologies can be used to improve service delivery by planning their application to a small scale improvement project to a workplace activity wholly within the learners own control. Also it will enable the candidate to employ world class improvement methodologies to make small scale improvements to service delivery. It covers: General Principles of Lean Production (DMAIC) Six Sigma Kaizen Improvements and related models Project Proposal Exercise to test ability, using appropriate analytic tools Project to identify a small scale problem and use Lean Production and

Improvement Methodologies to resolve the problem Course Price: Full Price

SME

£775 + VAT per person (inc. Registration Costs) £232.50 + VAT per person (inc. Registration Costs)

Non SME £387.50 + VAT per person (inc. Registration Costs)

Course Duration: 5 Days Trainers: Roger Williamson, Stephen Anthony, Gillian Clark

8 | P a g e

ILM Level 5 Certificate in Service Improvement

The ILM Level 5 Certificate in Service Improvement has been developed to enable learners to lead a service improvement process, using the techniques of lean production.

The course will enable the candidate to plan a service improvement project using lean production and improvement methodologies. Also it will enable the candidate to implement a service delivery improvement project using lean production and improvement methodologies. It covers General Principles of Lean Production (DMAIC) Six Sigma Kaizen Improvements and related models Project Proposal Exercise to test ability, using appropriate analytic tools Project to identify a significant problem and use Lean Production and

Improvement Methodologies to resolve the problem Course Price: Full Price

SME

£1,824 + VAT per person (inc. Registration Costs) £547.50 + VAT per person (inc. Registration Costs)

Non SME £912 + VAT per person (inc. Registration Costs)

Course Duration: 9 Days Trainers: Roger Williamson, Stephen Anthony, Gillian Clark

9 | P a g e

ILM Level 3 Award in First Line Management The ILM Level 3 Award in First Line Management aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required at this level.

The course helps the participant develop knowledge and understanding of solving problems and making decisions as required by a practising or potential first line manager. It will also help them understand leadership styles and leadership qualities and review own leadership qualities and potential. The assessment will revolve around communication in the workplace. The candidate has to identify two specific communication needs that they have at work and plan how they can best meet these needs, using one oral (i.e. spoken) and one written means of communication and identify potential barriers to communication that might occur and show how they will overcome them. It covers Solving Problems and Making Decisions Understanding the Communication Process in the Workplace Introduction to Leadership

The qualification is gained via completion of a work based assignment


SME



Course Duration: 4 Days Trainer: Lynne Rees

10 | P a g e

ILM Level 5 Award in Management This 8 ½ days ILM Level 5 Award in Management aims to give practising or potential managers the foundation for their formal development in this role and covers the following topics.

Understanding the Management Role - Course Content The nature and purpose of organisations, including mission and value statements - Stakeholders and their objectives - Levels of management and associated roles and responsibilities within organisation - Organisation charts, including hierarchical and matrix structures; indication of the range of operational functions - Profile and job functions of middle managers - Formal and informal organisational relationships - The management task, including planning, organising, motivating and controlling - Range of management styles - Differences between management and leadership - Range of human behaviours, including cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding and their effect on communication in the workplace - Methods / procedures to overcome particular communication challenges (e.g. those with learning difficulties, hearing impaired, visually impaired, foreign languages, etc) - Communications climate and culture - Networking skills - Importance of feedback skills to facilitate communication and workplace relationships - Personal style and approach; image and presentation; non-verbal communication; social skills applicable to workplace - Respect for others; balance between trust and control - Attitudes to knowledge management and sharing of information - Personal management styles and their effects on situations and individuals Leading Innovation and Change - Course Content

SWOT and PESTLE analyses within organisations - Concepts of creativity and innovation and the conditions and processes required to encourage them - Methods of assessing the risks and uncertainties associated with proposed changes - Methods of determining feasibility and viability of opportunities and options, and of contingency planning - Problem solving and decision-making techniques including the use of quantitative and qualitative information - Need for effective management of change - Continuous Improvement Techniques - The difference between Kaizen (continuous or incremental change) and Breakthrough change (e.g. business process re-engineering) - Principles and practices associated with managing creativity and innovation - Ways to identify stakeholders in change and the benefits and costs to them, in order to overcome resistance - Leadership and change, transactional/transformational leadership and other leadership models relevant to change - The role of communication in overcoming barriers other difficulties - The nature and role of vision in the change process - Direct and indirect effects upon other people, departments and organisations - Forces for and inevitability of change in assuring the survival and prosperity of organisations - Theories of organisation development (eg systems, human relations) and their implications for change management - Need for environmental scanning and organisational analyses (PESTEL, core competencies, SWOT, etc) - Ways to organise and co-ordinate resources and activities to achieve planned change, including use of Gantt charts

11 | P a g e

and network planning as tools for planning change - Techniques for critical decision-making - Identification of human and financial factors in the consideration of change - Techniques for monitoring and evaluating outcomes of change Becoming an Effective Leader - Course Content

The key responsibilities of the leadership role - A range of leadership theories and different leadership styles - How to evaluate the appropriateness of different leadership styles in the context of own responsibilities - The importance of being able to use a repertoire of leadership styles in different situations and with different people - The concept of emotional intelligence as developed by different theorists and how it applies to the leadership role - The importance of understanding one‟s own strengths and limitations - Using and interpreting different techniques to identify their own characteristics, strengths and limitations - The importance of continuous self-development and how to identify opportunities to develop oneself in the leadership role - The importance of leaders displaying confidence and self-assurance and to do this by playing to own strengths and showing a readiness to take calculated risks - Social awareness - Relationship management in terms of – inspiring, influencing, networking, conflict management - The characteristics of self-leadership in terms of - controlling own emotions, particularly when under stress - being open and honest with others - showing integrity and trustworthiness - being flexible - setting challenging but realistic objectives for themselves and others - taking risks - taking personal responsibility for significant challenges - seeing setbacks as opportunities rather than threats - The role that effective communication plays in conveying overall vision and goals and how to win and maintain the commitment of teams and individuals to these - Effective techniques for: - communicating both directly and indirectly with teams and individuals, persuading & negotiating - How to select communication, persuasion and negotiation skills appropriate to different situations and people - How to develop vision and goals for significant projects or programmes of work - The importance of being aware of and analysing the internal and external environments in which the leader operates - Spotting opportunities - How to develop objectives and values that support overall strategy and vision - Theories and principles of delegating responsibility and empowering others - The critical importance of the leader gaining the motivation and commitment of others - Critiques of the main theories of motivation, for example: Maslow‟s Hierarchy, MacGregor‟s Theory X and Theory Y, Herzberg‟s Two Factor Theory, Vroom‟s Expectancy Theory, McClelland‟s 3-Needs Theory - Motivational factors that are available to the leader - How to evaluate motivational factors and select those that are appropriate to different situations and people - The leader‟s role in protecting and mentoring team members - Needs for mentoring and support that individuals may have and how to meet these - The role of continuous development and its importance to the organisation and to individuals - How to evaluate different methods of developing others, both directly and indirectly and how to choose methods most appropriate to the people involved.

Course Trainer: Dr. Alun Batley Course Prices: Normal Price £1,704.00 + VAT per person (inc. Registration)

SME Price £511.20 + VAT per person (inc. Registration) Non SME Price £852.00 + VAT per person (inc. Registration)

12 | P a g e

Negotiation Skills To survive and prosper all successful businesses rely on excellent negotiation skills. Whether this be persuading a customer to commit to purchasing from you at the best price possible or ensuring that suppliers give you their most competitive price and best level of service.

This fully participative 2 day course is designed to equip participants with the skills

necessary for win-win negotiation with colleagues, suppliers and customers. Participants will be given the opportunity to practice using the new skills learnt. By the end of the course, participants will be equipped with the skills to: • Demonstrate listening that will make the other party feel comfortable • Use behavior and language conducive to successful negotiation • Negotiate to successful conclusions that include an effective review • Handle a range of difficult situations that can affect negotiations • Identify the various styles of negotiation, in order to adopt the best approach • Use their own negotiating style to best effect • Create an impression that will encourage others to take them seriously • Persuade and influence others in order to gain agreement • Anticipate challenges and so reach agreement sooner • Prepare effectively, using the key principles and stages of negotiation Course Content

Day 1 – Win/Win Negotiation; Individual Negotiation Style; The Credibility Factor;

The Negotiation Purpose; Barriers & Misconception; Questioning Techniques; Empathy – Listening to the Opposition; Assertiveness & Confidence; Maintain & Enhance Self Esteem; Preparation: Establishing the Overall Targets; Collect & Analyze the Information; Define the Strategy to be Adopted; Select the Tactics to be Employed Day 2 - Preparation & Planning; During the Meeting; Maintaining the Agenda; Body Language; Personal Impact; Impression Management; Turning to Others; Power; Concessions; Closing the Deal, Handling Conflict: Using Empathy & Assertiveness. Course Price: Full Cost

SME


Non SME £140 + VAT per person Course Duration: 2 Days Trainer: Sally Hopkins

13 | P a g e

Influencing Skills for Senior Managers

Influencing skills are used by all of us every day and in many different situations. Every situation has an impact or influence on each of us and to a differing degree. The objective is to understand the power of influencing and maximise the positive impact that it can bring to our working lives.

This 1 day course will enable delegates to learn about their own influencing style

and practice how to use different styles of influence so as to compensate rather than compromise.

Course Content

Principles of influence, Compensate rather than compromise, First impressions count, Status, Stick to your guns but know when to give some ground.

From a business perspective there are times we need people to see things differently or we need to get people to do things that we want them to do e.g. negotiations on contracts, price, terms and conditions……do you hold out for all you want or give some measure back?

A major element of influencing is negotiation. Persuasiveness is the key to successful influencing.



Non SME £95 + VAT per person Course Duration: 1 Day Trainer: Graham Donald

14 | P a g e

Finance for Non Finance Managers (ILM Level 5 Unit)

Purpose of the Course The purpose of the course is to lift the veil on the „Black Art‟ of Financial Management. It explains in simple terms the importance of good financial control and how the actions of all managers and their teams can improve the financial position in their organisation. The course will include hands on examples and techniques that the learner can use in their day to day activity. Course Content

Financial information and its value for management and decision-making

Balance Sheet, Profit & Loss Account

Income & Expenditure Accounts (for non-profit organisations)

Financial measures of business/organisational performance - calculation and interpretation of Accounting Ratios

Cash, profit and cash flow forecasting and credit control

Sources of finance/funding and their characteristics

Source documents in accounting (invoices, etc.)

Role of the management accountant – as provider of management information

Performance indicators and their role in achieving objectives

Range of stakeholders and their various expectations of the organisation

Nature and purpose of financial and non-financial budgets

Methods of preparing budgets

Budgetary techniques for controlling operations

How variances are calculated and used to analyse extent, source and cause of budgetary deviation

Techniques for monitoring and controlling costs



Non SME £190 + VAT per person Course Duration: 2 Days Trainer: Ken Jones

NB: There is an option to have this course accredited at an additional cost of £45 pp, please contact one of our sales advisors for details.

15 | P a g e

Managing Projects (ILM Level 3 Unit)

This course is a module from the ILM Level 3 Award in First Line Management and can be undertaken as non accredited training or an accredited module (for an additional £38 registration cost)

Basic project design principles

Simple tools for financial appraisal of projects

Project planning techniques (Gantt charts, Flow charts, Network planning)

Use of objectives and targets/milestones to monitor performance and review plans

Project evaluation and review techniques

Recent or current examples of change (including the work-based project)

The costs associated with change – increases or savings

Non-financial costs and benefits of change (social, environmental, human elements)



Non SME £70 + VAT per person Course Duration: 1 Day Trainer: Mark Adams

NB: There is an option to have this course accredited at an additional cost, please contact one of our sales advisors for details.

16 | P a g e

Time Management and Delegation

Aim:

This programme will enable delegates to understand their own „time stealers‟ and develop their ability to prioritise their workload and recognise where and how they can more effectively use their time. Delegates will also learn the importance of planning and how to effectively delegate using a six stage support model. Objectives:

On completion of this programme delegates will be able to:

• Identify personal opportunities to improve how they manage their time • Prioritise • Identify and use specific ideas which will enhance their personal use of time • Produce a personal action plan. • Identify appropriate tasks for delegation • Use a structured six stage model to enable effective delegation • Plan and monitor a delegation activity

Programme Overview:

Introductions

Introduction to the Programme

Time Management?

Recognising your time stealers

Urgent vs. Important

The Importance of Planning

Ideas and opportunities

Introduction to Delegation

A model to support delegation

Setting and agreeing clear goals

Reviewing performance

Review and Discussion


SME


Non SME £95 + VAT per person Course Duration: 1 Day Trainer: Dr Alun Batley

17 | P a g e

Non Accredited Management Courses

Title Brief Overview Price (pp) Duration

Appraisals and Goal Setting (Eligible for funding)

This 1 day course will identify the business benefits of a quality performance appraisal coupled with effective goal setting. Course content -

Importance of Goal Setting in Generating Results and Planning Performance - Steps Involved in Goal Setting - How to ensure goals are SMART - Active Listening - Effective Questioning - Constructive Feedback – the importance of Non Verbal Communication and its impact.

Full Price £140 +VAT

SME £42 +VAT

Non SME £70 + VAT

1 day

Overcoming Low Self Esteem

This is a 1 day course aimed at getting an improved performance from people

with low self esteem and a lack of confidence, to help them develop and reach their full potential. Course content- Identify what stops

progression - Identify areas delegates feel inferior and how to overcome them - Identify the difference between how delegates perceive themselves and how colleagues perceive them - Understand body language and how other people interpret body language - Create a personal 5 point action plan.

£140 + VAT

1 day

ISO Auditors Course (Eligible for funding)

This 1 day intensive, practical and

interactive ISO9001:2008 auditor‟s course will enable delegates to understand - The principles and the “spirit” of ISO9001:2008, specifically the importance of customer satisfaction and business improvement - Clause by clause the main aspects of the Standard - How to plan an audit - How to deliver a successful audit - How to feedback and report audit findings.


SME £42 +VAT

Non SME £70 + VAT

1 day

Anger Management

This 1 day course helps participants

understand and deal with anger. Course content -Understanding Anger - Recognising why you get angry - Dealing with flash points - Resolving the conflict - The negative effects of unresolved anger – Change your life by becoming more calm and in control - A look at Holistic Well Being - work/life balance - 10 steps to help you learn how to deal with difficult people in a calm controlled way - Personal areas for development.

£140 + VAT

1 day

18 | P a g e

Non Accredited Management Courses


Team Building (Eligible for funding)

Improve business performance with this 1 day course that helps the

participant identify and explain techniques to aid in the management, motivation and influencing of the team. Course Content - How to influence

others - Keeping the team enthusiastic and Motivated - Managing the team - Putting it into practice

Full Price £140

+VAT

SME £42 +VAT

Non SME £70 + VAT

1 day

Disability Equality Training (Eligible for funding)

This is a 1 day course that uses a

combination of theoretical application and group work to learn about the Social and Medical models of disability. Course content - The Disability Discrimination Act - Employment duties - What causes disability - Behaviour & communication - How to remove barriers - Create an action plan for change.


SME £42 +VAT

Non SME £70 + VAT

1 day

Effective Communication (Eligible for funding)

This is a 1 day course that helps

participants to understand what effective communication is & how they can develop effective communication techniques. Course content -

Components of communication - Barriers to communicating effectively & how to overcome them - The phonetic alphabet - Verbal & non Verbal communication - Active listening - Questioning skills - Building rapport - Conflict resolution - Emotional intelligence.


SME £42 +VAT

Non SME £70 + VAT

1 day

Handling Difficult Conversations Workshop

This 1 day workshop is designed to

provide individuals with a combination of theoretical knowledge & practical skills to effectively deal with difficult conversations & situations. The workshop will be delivered by a highly successful Drama Coach, who has a wealth of experience in improving communication within a business environment.

£140 + VAT

1 day

19 | P a g e

ILM LEVEL 3 AWARD IN WORKPLACE COACHING FOR TEAM LEADERS AND FIRST

LINE MANAGERS This qualification aims to equip practising and potential team leaders and first line managers with the knowledge, skills and confidence to perform effectively as workplace coaches as part of their normal work role to improve the performance of their team members. After attending the course the candidate will Understand good practice in workplace coaching, including

o Describing the effective workplace coach‟s role, responsibilities, characteristics and behaviours

o Explaining the importance of assessing learning styles, agreeing learning outcomes and overcoming potential barriers to ensure that workplace coaching is effective

o Assessing own ability to use a variety of interpersonal communication strategies and give effective feedback to learners on their performance to coach them in the workplace

Know how to organise workplace coaching, including o Knowing how to identify resources to support safe and effective

coaching in the workplace o Knowing how to monitor, assess and record learners‟ progress towards

their goals o Knowing how to use coaching records to identify areas for

improvement in own workplace coaching practice Undertake supervised coaching in the workplace, including

o Planning and organising workplace coaching sessions o Undertaking coaching in the workplace o Monitoring and reviewing own workplace coaching performance

Undertake an extended period of supervised coaching in the workplace. Course Price: Full Price

SME



Course Duration: 3 ½ days classroom training plus ½ day one to one

tutorial support Trainers: Kevin Christie, Kate Wells, Lynne Rees

20 | P a g e

ILM LEVEL 5 CERTIFICATE IN COACHING AND MENTORING IN MANAGEMENT

This qualification aims to equip practising managers with the knowledge, skills and confidence to perform effectively as coaches or mentors as part of their normal work role. After attending the course the candidate will Understand how management coaching and mentoring can benefit individuals

and organisations, including o Explaining the characteristics of effective coaches and mentors, and

coaching and mentoring programmes o Presenting a business case for using coaching or mentoring in own

organisation Review their own ability as a management coach or mentor, including

o Reviewing the effect of own value systems and ability to deal with performance problems on own coaching and mentoring behaviour

o Reviewing own ability to communicate effectively and to use available networks to support coaching and mentoring practice

Undertake management coaching or mentoring in the workplace, including o Agreeing a short management coaching or mentoring programme

based on identified developmental needs and goals o Plan, deliver and review own management coaching or mentoring

practice o Improve own management coaching or mentoring practice to through

reflection and review Undertake an extended period of supervised coaching in the workplace.


SME

£1,444 + VAT per person (inc. Registration Costs) £433.20 + VAT per person (inc. Registration Costs)


Course Duration: 6 ½ days classroom training plus ½ day one to one

tutorial support Trainers: Kevin Christie, Kate Wells, Lynne Rees

21 | P a g e

Coaching and Motivation

This 2 day course aims to give learners the skills needed for the successful coaching and mentoring of staff, with particular emphasis on motivating staff to perform to their maximum potential Course Content

Definitions and Benefits of Coaching and Mentoring

Identifying Coaching and Mentoring needs

Using Coaching and Mentoring Techniques

Giving and Receiving Feedback

The Purpose and Value of Formal and Informal Performance Assessment

The Performance Assessment Process (Including Appraisals)

Overview of Factors Influencing Behaviour of Performance at Work

Theories of Motivation and their Application



Non SME £140 + VAT per person Course Duration: 2 Days Trainer: Lynne Rees

22 | P a g e

Instructional Techniques

This is a two half day training session giving delegates the tools to provide effective on the job instructions to their staff. As part of the course the delegates will have to deliver a practical presentation to demonstrate the skills they have learnt.

Course Content:

Introduction (What is training, what is coaching, what is instruction, what are

the principles of instruction)

The learning Cycles (Training cycle, learning cycle, special needs)

Barriers (Barriers to learning, overcoming barriers)

How to prepare (Breaking down the instructions)

How to Instruct (Including presentation techniques)

Styles of Instruction (Demonstrations, on the job training)

Making Fair and Reliable Judgement When Instructing (First impressions,

stereotyping, halo effect, horns effect)

Making Fair and Reliable Judgement of Evidence (Comparisons, do as I do,

carry out an observation- no intimidation, take control)

Effectiveness (Assessing the effectiveness)

Evaluation (The different levels, the methods)

Practical Exercises (Verbal instruction, written instruction, practical



Non SME £70 + VAT per person Course Duration: 1 Day (Split into two ½ day sessions) Trainer: Roger Williamson

23 | P a g e

CIEH Level 3 Award in TSP* (Training Skills and Practice)

* This qualification replaces the popular CIEH Professional Trainer Certificate (PTC)

Overview: This qualification is aimed at those who want to develop training skills. It is also ideal for first-time trainers who need to understand the basics of training skills and practice or those looking to refine their techniques. It encourages a flexible approach to training delivery that takes account of learners‟ needs and preferences.

Suitable for: Organisations that undertake a lot of in-house training and want to ensure that it is delivered to a high standard, individuals who want to improve their training skills and at the same time achieve a recognised training qualification.

Course description: This 3 day training course extends basic training techniques by encouraging a

dynamic and flexible approach to training delivery.

Subjects covered: The CIEH TSP covers initial assessment, planning and preparation, training delivery, assessment and evaluation.

Understand their own role and responsibilities in relation to training

Understand appropriate training and learning approaches in a specialist area

Demonstrate their session planning skills

Understand how to deliver inclusive sessions that motivate the learner

Understand the use of different assessment methods and the need for record keeping

Assessment: Candidates are assessed on their design and delivery of a short training session which they are required to deliver to other members of the group. Course Price: £525 per person (Including Registration Costs)

24 | P a g e

Institute of Sales and Marketing Management (ISMM)

Level 3 Award in Sales and Marketing

This unit provides and outline of the nature of selling and the qualities of sales people. It describes the sales practice in the sales cycle and the skills required by sales people to successfully carry out the sales cycle. Qualification will be achieved through sales role play, or the production of 2,000 word written report which will be externally set by the ISMM and marked by the centre using a marking scheme supplied by the ISMM By the end of the course candidates should be able to:

1. Describe the organisational relationship between marketing and sales 2. Discuss the nature of selling and the role, characteristics and qualities of the

salesperson in different selling contexts 3. Explore the opportunities and limitations for sales people created by

fundamental consumer law in sales and marketing 4. Outline how the sales force may be organised 5. Compare and contrast different selling contexts and the role, characteristics

and qualities of the salesperson in these different sales contexts 6. Describe and explore the sales cycle within the context of the student‟s own

or other chosen organisation 7. Explore and demonstrate well-developed sales skills 8. Explore the negotiation process


£630 + VAT per person (inc. Registration) £189.90 + VAT per person (inc. Registration)

Non SME £316.50 + VAT per person (inc. Registration)

Course Duration: 4 Days Trainer: Ken Jones

25 | P a g e

NEBOSH General Certificate

The NEBOSH General Certificate is recognised as the standard qualification in health and safety for non-safety specialists.

Who should attend?

Non-specialists in health and safety who require sound initial training leading to a basic recognised qualification through examination and assessment. These would include managers and supervisors, safety representatives and representatives of employee safety.

Learning Outcomes

Identify common hazards in the workplace and advise on appropriate remedial actions.

Advise on appropriate action to minimise fire risks and to develop fire procedures.

Assist in the preparation, review and monitoring of safety policy and procedures including pro-active and reactive strategies, training audits and safety committees.

Investigate accidents and other incidents, prepare reports making price effective proposals to prevent reoccurrence.

Identify the main requirements of legislation and codes of practice. Maintain records and information sources to advise management. Communicate effectively on health and safety matters including the use of

reports etc. Undertake effective workplace inspections and recommend price effective

remedial action. Describe human and organisational factors affecting health and safety

performance assessment.

Certification Delegates will be sufficiently prepared for the NEBOSH examinations which are held on the last day of the course. To satisfy the requirements for the award the NEBOSH General Certificate candidates must pass the two written papers plus the practical assessment.


SME

£1,640 + VAT per person (inc. Registration Costs) £492 + VAT per person (inc. Registration Costs)


Course Duration: 11 Days

26 | P a g e

IOSH Managing Safely

Who should attend?

Managers and supervisors who are required to manage efficiently and effectively in compliance with both their organisation's Health & Safety policy and Health & Safety legislation.

Course Content

Introducing Managing Safely

Assessing Risk

Controlling Risks

Understanding your Responsibilities

Identifying Hazards

Investigating Accidents and Incidents

Measuring Performance

Protecting our Environment

Certification An IOSH Managing Safely certificate is awarded to all those who attend the course and successfully complete the written and practical assessments Course Price: Full Price

SME

£580 +VAT per person (inc. Registration Costs) £188 + VAT per person (inc. Registration Costs)



Trainer: Neil Evans

27 | P a g e

Site Management Safety Training Scheme (SMSTS)

Course Aims:

The course aims to help site managers, agents and supervisors to:

Manage health and safety on site in accordance with current legal provisions, and within the context of their management or supervisory role

Develop an understanding of responsibilities and accountability for site health, safety and welfare

To recognise a safe site is efficient, economical and productive

Course objectives

At the end of the period of training, Delegates will be aware of and able to:

Implement all health, safety, welfare and environmental legislation which affects them during their daily work

Implement new guidance and industry best practice

State their duties and responsibilities with regards to health, safety, welfare and the environment

Course syllabus:

Health and safety

welfare and environmental issues

legal responsibilities

promoting health and safety in the workplace and best practice


SME

£700 + VAT per person (Plus £162.50 for Registration and books) £210 + VAT per person (Plus £162.50 for Registration and books)

Non SME £350 + VAT per person (Plus £162.50 for Registration and books)


28 | P a g e

Site Supervisor Safety Training Scheme (SSSTS)

Course objectives

At the end of the course the Delegates will be able to:

Understand the problems of the industry Have an understanding of how health and safety law is structured and how it

applies to supervisors Identify how their supervisory role fits in with the management structure in

controlling the site safety Carry out risk assessments and understand the need for method statements Carry out effective site inductions, toolbox talks and method statement

briefings Be able to monitor site activities effectively Understand the importance of timely intervention when bad practice is

identified

Course syllabus:

Health and safety welfare and environmental issues legal responsibilities Promoting health and safety in the workplace


£280 + VAT per person (Plus £80.50 for Registration and books) £84 + VAT per person (Plus £80.50 for Registration and books)

Non SME

£140 + VAT per person (Plus £80.50 for Registration and books)


29 | P a g e

Other Health and Safety Courses

Every Employer has a legal duty to protect the health and safety of their employees. The Health and Safety at Work Act 1974 requires you to provide whatever information, instruction, training and supervision that are necessary to ensure, so far as is reasonably practicable, the health and safety at work of your employees. This is extremely important as the Health and Safety (Offences) Act 2008, creates the threat of imprisonment for all managers and employees who may have contributed to a health and safety offence by their consent, participation or neglect.


IOSH Working Safely

This is a 1 day course for staff with no

supervisory or managerial responsibility and provides grounding in the essentials of health and safety. Course contents include Introducing working safely -

Defining hazard and risk - Identifying common hazards - Improving safety performance - our environment.

£140 +VAT

1 day

Fire Marshall

This 1/2 day course enables staff with

an enhanced fire safety role to meet the training requirements detailed in the Communities and Local Government guidance and current workplace fire safety legislation.

£80 + VAT

½ day

Manual Handling

This training is a legal requirement for employees involved in lifting, this 1/2 day course provides delegates with an appreciation of how to lift safely and protect themselves from injury but adopting correct lifting methods / procedures.

£80 + VAT

½ day

NPORS Train the Trainer Manual Handling

This 5 day NPORS certificated course is

aimed at members of staff whose responsibilities include the delivery of training programmes for other personnel whose duties include the manual handling of loads. The overall aim of

the course is to - Provide candidates with a thorough understanding of the Manual Handling Operations Regulations 1992 -Enable candidates to carry out manual handling risk assessments - Determine measures to reduce the risk of injury -Design and present training programmes to those whose work includes manual handling of loads.

£800 + VAT

5 days

30 | P a g e

Other Health and Safety Courses


Risk Assessment

This 1 day course helps you focus on

the risks that really matter in your workplace i.e. the ones with the potential to cause real harm. Course content - Understanding basic concepts/legislation - Hazard identification - Identification of control measures - Risk Assessment calculations - Choosing appropriate control methods - Practical sessions – Carrying out a Risk Assessment - Review of Assessments.

£160 + VAT

1 day

Safety Representative

The aim of the 1 day course is to

increase the Safety Rep‟s knowledge of the subject area, the main responsibilities and systems for meeting these requirements and enable them to carry out the role to their maximum ability. Course Content - Common Hazards - How to Assess Risk - How to Control Hazards - The Role of the Safety Rep - Rights & Responsibilities.

£160 + VAT

1 day

COSHH & Spillage Response

This 1 day course covers the following

topics – Overview of COSHH – Safety Data Sheets, Product Labels & COSHH Assessments – Handling, Storage and Disposal of Hazardous Substances – How to undertake a COSHH Risk Assessment - How to identify and assess spillages - Implementing a spill response procedure - Assessing the chemical by-products in the event of a release such as: mists, vapours, gas, fume, dusts etc - Product / chemical labelling- How chemicals effect the body - How to deal with the spill - The clean-up operation - Personal protective equipment - Spill response kits – What you will need - How to deal with leaking tanks.

£140 + VAT

1 day

31 | P a g e

IT Training

Title Brief Overview

MS Word Introduction

This is 1 day introduction to the Microsoft Word package. Course

content- Opening/closing/saving - Enter and edit text - Spelling and grammar check - Font style - Paragraph alignment – Printing - Headers and footers – Tables – Templates - Shortcuts

MS Word Intermediate

This is 1 day intermediate level course into the Microsoft Word package. Course content- Auto text entries - Section breaks - Borders and shading - Mail merge – Graphics – Formatting - Importing data.

MS Word Advanced

This is 1 day advanced level course into the Microsoft Word package.

Course content- Modify and create styles - Document map - Using fields - Online forms - Mail merge - Creating a template – Hyperlinks - Macro records - Customising the toolbar

MS Excel Introduction

This is 1 day introduction to the Microsoft Excel package. Course

content- Create/open/save document - Enter/edit data – Formatting - Page settings - Creating the basic formulae - Use 5 basic functions - Auto sum - Relative and absolute cell referencing - Percentage calculations - Introduction to creating charts.

MS Excel Intermediate

This is 1 day intermediate level course into the Microsoft Excel package.

Course content- Formulae construction - Create/use range names - Complex formulae - IF/nested IF statements - SUMIF/COUNTIF functions - VLOOKUP function - Multiple sheets - Auto filter.

MS Excel Advanced

This is 1 day advanced level course into the Microsoft Excel package.

Course content- Using scenarios - Global seeking and solver - AND/OR functions - Adding and tracking changes - Multiple workbooks - Using database - Importing/exporting - Pivot tables - Advanced charts - Creating a trend line - Security

MS Power-Point Introduction

This is 1 day introduction to the Microsoft Power Point package. Course

content – Creating text slides - Inserting clip art – Formatting - Applying templates/backgrounds - Slide transactions - Animation effects - Running a slide show

MS Project for Managers

This is a 2 day Course on the Microsoft Project package. Course

content- Understanding project scheduling - Project 2003 environment - Outlining a project - Linking tasks - The gant chart - working with resources - PERT chart - Printing the schedule - Project reporting.

MS Access Introduction

This is 1 day introduction to the Microsoft Access package. Course content- Create and name a database - Create database tables - Create input forms - Generate select queries - Export data to Excel and Word - Generate labels

32 | P a g e

Trainers Profiles

Ken Jones, Having spent the last 20 years building the bpi brand from a start up to

a £½ million turnover company (which he expects to double this year) Ken has developed the strategic and managerial skills needed for a modern multi-faceted business. His particular expertise are sales and marketing, he is a Fellow of the Institute of Sales and Marketing Management; and financial control, being an Associate of the Institute of Financial Accountants. He is also a qualified trainer who brings his real life experiences to support the theory of the courses he delivers.

Dr. Alun Batley, Alun is an experienced and professional consultant, coach and

training facilitator with specific expertise in the development and implementation of Lean Systems methodologies, the design and delivery of effective Management Development workshops and the support and integration of sustainable change initiatives. Having worked in major multinational organisations as a Training Manager, Production Manager, Performance Improvement Manager and other management roles, which required leadership and focus to achieve successful outcomes, Alun can offer clients a wealth of practical experience to help business leaders, their teams and individuals grow and develop their knowledge and effectiveness.

Roger Williamson, Roger‟s occupational history regards to Lean Manufacturing

starts back in 1998 with IBM where upon he undertook a 17-week Lean Manufacturing programme working within the aerospace industry. Moving into a Mechanical Process Engineers role and progressing to being an Engineering Instructor/Trainer in 1999. Roger has held the role of Training Manager of a local aerospace seating company when they relocated in 2000. Roger has many years‟ experience in both Mechanical Process Engineering and Training, gaining all 3 levels of the B-IT NVQ 2, 3 and 4 „Business Improvement Techniques‟ (equating to a first line degree) between the years 2005-06. Roger has gone on to hold Management roles with BPI and is a highly competent and respected trainer/consultant within the field of Lean having worked with company‟s‟ the likes of Boeing and Airbus delivering Lean Manufacturing, B-IT‟s, ILM Service Improvement qualifications and numerous other training courses. Roger has managed several continuous improvement programmes and been instrumental in the introduction and project management of many Kaizen events including 5S, Value Stream & Process mapping, and Problem Solving and Poka Yoke activities. He designs and writes all his own training course & presentation material and enjoys the teaching aspect of Lean, sharing the methodology, tools and techniques of continuous improvement. Roger‟s qualifications to date include: CIPD D32 & D33 Assessor Awards, B-IT NVQ 2, 3 and 4 „Business Improvement Techniques‟ (equating to a first line degree) Lean Practitioner, BETA Approved

33 | P a g e

Instructional Techniques Trainer, C24 & C25 Certificates in Facilitate Learning Instructional & Coaching and holds the NEBOSH General Certificate in H&S. Registered with EAL as a B-IT‟s Assessor. Over the past 14 years have been working in both Training, Project Management and General Management Roles, delivering training, coaching and mentoring for all levels of staff in a number of business and industry sectors including Aerospace, Manufacturing, Food & Drink, Office Administration and of course Training & Development both under Welsh Assembly Government Funded Programmes and Privately Funded.

Mark Adams, An action-orientated, entrepreneurial individual who has over 20

years‟ strategic and operational management experience within the IT industry. He complements this with broader commercial experience leading across a number of key business areas and has the proven ability to provide strategic direction and progressive leadership to both start up and existing businesses. Mark‟s qualifications include, Professional Trainers Certificate, Registered Prince2 Practitioner, Intel Processor Integrator (IPI) Training Programme - Microsoft Small Business Partner Product Training (Windows XP/Vista/7, SBS2000/3, Server 2003), Sage Line 50 Product Specialist, Sage ACT! Product Specialist

Paul Jones, Paul Jones is a business management consultant and trainer with

over 20 years‟ experience across a wide range of sectors. It is significant to note that he is equally skilled at working with service or manufacturing organisations.

Paul specialises in solving business and management problems for organisations and also in training them to problem solve for themselves. He is a Black Belt in Six Sigma, and also a Lean Thinking Champion.

Paul has worked in the following Sectors: Automotive, Textile, Financial, Legal Practice, Food, Steel, Furniture, Pharmaceutical, Semiconductor, Medical, Commercial Vehicle Manufacture, Telecom, Electronic Harness, Consumer Electronics, Cardboard, Print, Accountancy, Aerospace, Wood, Public, Military, Ceramics, Not For Profit (Citizen‟s Advice), Insulation, Chemical, Foil, Transport & Logistics, Leisure, Civil Contractor, Architectural

Graham Donald, Graham has over 25 years of experience as an inspirational

leader of successful sales and customer service teams.

He was Board Director of one of the divisional companies of Lloyds TSB and was also Chief Operating Officer of a mobile phone sales business.

Graham is a qualified Executive Coach and also a qualified PRINCE2 project management practitioner with many years of practical project management experience in business.

Jeff Anslow, Jeff is a highly qualified trainer specialising in Management training,

Lean and Six Sigma training as well as Quality Control and Auditing.

34 | P a g e

Jeff has held a variety of leadership roles including Head of Training and Development at Panasonic and Senior Engineer Instructor at Lucas Engineering School. Jeff holds a NEBSM Supervisory Certificate, EITB Instructor Certificate, Six Sigma, Black Belt, Train the Trainer Status and Lean Practitioner Officer Status to name a few.

John Dell’Armi, A first class communicator John is passionate learning &

development professional experienced across the full training cycle. John previously worked as the Senior Management Development Consultant and Marketing Development Manager with Legal and General and has a proven track record of delivery and design in sales and marketing, customer service, management development, performance management & coaching skills. John is a Member of the Chartered Institute of Personnel Development, and an Associate of the Chartered Insurance Institute. He also holds an Advanced Certificate with the Chartered Institute of Marketing.

Maggie Powell, Maggie is a qualified drama teacher, actor and business trainer

who has the ability to transfer natural and developed skills into a variety of areas. Maggie specialises in training that helps people to develop their transferable skills in a business environment. Maggie previously worked as a store trainer for Sainsbury Plc as well as delivering training for some of the best known UK companies. Her courses are a mixture of theory and practical exercises that helps participants understand the effect that their actions and attitudes have on themselves and the people around them.

Huw Baker, Huw is a Fellow of the Institute of Chartered Accountants and is a

partner in the largest Accountancy firm in Merthyr Tydfil. His relaxed style helps non finance managers understand the importance of budgeting and keeping accurate financial records to help their business plan for the future on a sound financial footing. He delivers training on computerised and manual accounting systems and for those really serious about finance he also provides workshops on ways to legally reduce your payments to the Inland Revenue

Steve Anthony, Steve helps complex organizations solve complex problems,

through flexible and bespoke training and consultancy. His specialties include Business Strategy, Leadership and Management, and Business Improvement Techniques. He is currently implementing Six Sigma in Ordnance Survey, and Leadership and Lean reviews in other major public sector organizations.

35 | P a g e

He is a certified Investors in People advisor, an ILM business advisor and a Sfedi business advisor, as well as having a diploma from Harvard University, an MBA from Brighton University and an MEng from Birmingham University. He is also a trained Management Systems auditor and an EFQM assessor.

Alison Dacey, Alison has worked in the Human Resources arena for more than 20

years and at senior management level since 1993, her last permanent role being Head of HR & Training at British Airways Avionic Engineering Limited. Her qualifications include an MA in Law & Employment Relations and she is a Chartered Fellow of the CIPD. Since May 2000 as an Independent Human Resources Consultant, Alison has provided support guidance and training in recruitment & selection, employment law, disciplinary and grievance procedures, absence management, performance appraisal, managing diversity and employment tribunals, to a variety of clients within a wide range of industries. Alison has an informal down-to-earth approach and a particular strength is her ability to make the ever-changing and developing employment law become clear and manageable. She is also a Board Member of Diverse Cymru.

Lynne Rees, Throughout her career as a Travel House Manager and College

Curriculum Team Leader Lynne has learnt a variety of Communication and Leadership techniques which she is now able to pass on through her excellent training programmes. Lynne is a qualified Neuro-Linguistic Programmer and specialises in developing training courses that make the participants think differently about the subject being taught. Lynne Specialises in the development and delivery of Customer Service, Team Building, Leadership and Management, Sales and Coaching and Mentoring

Andrew Hubbard, Andrew currently works as a self employed Disability and

Equality Trainer, His work experience focuses on the establishment of Disability Equality Schemes and the monitoring of employee groups to achieve aims within these schemes. Amongst other organisations he also works with the Royal National Institute of the Blind People (RNIB) and Cardiff Institute of the blind and Vision Impairment, which ensures that he keeps up to date with all current legislation and relevant training information.

Kevin Christie, During his time as Business Development Manager and Senior

Projects Manager at Remploy Kevin introduced performance management, forecasting performances and true coaching and mentoring which helped achieve 40% growth year on year and achieved cost reduction in excess of £1 million during the same period. He also coached in excess of 800 employees on a Productivity Programme (3X) to implement Theory of Constraint Management across 20 factories tripling gross margin.

36 | P a g e

Trained and Facilitated a Business Improvement Initiative (EFQM) initiative across 8 business streams implementing key business processes such as Business Planning, Marketing, Sales, Operations, Finance and HR.

Gillian Clark, Gillian is an experienced Process Improvement professional, with a

background in Lean, Business Improvement, Six Sigma, Management and Change Management. She has applied extensive knowledge of World Class business techniques, including Lean, Six Sigma and Change Management to a wide range of industries, including NHS, MOD, Finance, Aerospace, Automotive, Public Sector and Telecoms. Qualifications include a Fellowship in Manufacturing Management from Cranfield University, an MSc (Eng) (dist) from Birmingham University and an MEng & Man from Birmingham University

Neil Evans, As a Chartered Member of the Institute of Occupational Safety &

Health (IOSH) with over 30 years‟ experience, Neil offers a practical approach to managing Health & Safety where the emphasis is on enabling people to work safely. The practical application of skills acting in a consultancy role for SME‟s require the maintenance of a high level of professional competence. His work as an examiner for the National Examination Board for Occupational Safety & Health (NEBOSH) on both the International Certificate & Diploma courses, gives him an insight into the requirements of industry across a broad spectrum. His aim is to bring the best out of his candidates, which is demonstrated by the high success rate of candidates attending the IOSH Managing Safely Course. His objective is to provide candidates with the necessary understanding and skills to look after the safety of themselves and others by exercising their responsibilities and making informed choices

Ceri Williams, Ceri has been employed in the Motor Industry for the last 26 years

working with various prestige motor franchises within South Wales. During his career he has implemented, audited and successfully maintained ISO systems for two companies.

Phil Schenk, Phil served in the Monmouthshire and Gwent fire brigade for 28

years, 16 of which he was rated as a Fire Safety Officer, where he dealt with every possible type of premises from “high-rise” developments right through to petrol / fuel installations. His duties also included being the Fire Brigade Liaison Officer for building control regulations. Phil has trained Police, NHS staff and military personnel in basic fire fighting and evacuation procedures. After retiring from the brigade he worked 8 years as a Senior Fire Safety Manager in the western region of British Rail dealing with alterations / rebuild and any new projects, advising architects on all fire safety matters. As part of his duties there, he also negotiated with the Fire Authorities and Her Majesty‟s Railway Inspectorate and C.A.D.W. in Wales, English Heritage in England for all necessary permissions and Fire certificates. He is also a Member of the Institute of Fire Prevention Officers (MIFPO) and a Member of the International Protection and Security

37 | P a g e

Organisation (MIPSA). Phil is regarded as a Fire Risk Assessment specialist, due to his in-depth knowledge and relevant experience.

Kate Wells, Since graduating from the University of Wales in 2001 with a BA

Honours in Business, Kate Wells has developed a track record for delivering change management and business growth through leading and developing teams and individuals. Kate brings a fresh approach to the training and coaching marketplace which involves a unique style to learning in the workplace. She has an absolute passion for engaging and supporting the development of people. Kate achieves this by creating learning environments that allows people to challenging their thinking, leading them to fulfil their potential and exceed their business results.

Am I Eligible for Funding?

To be eligible for the Leadership Management Development Workshop (LMDW) Funding which is part funded by The Welsh Assembly Government and part funded by ESF it is a requirement that the organisation receiving the grant does not receive more than 50 % of its core funding from the Public Sector, e.g. Welsh Assembly Government, Local Authority or European Programmes. Core Finding is defined as „Financing required for the basic structure of an organization, including salaries of full-time staff, facilities, equipment, communications, and the direct expenses of day-to-day work‟. If you receive more than 50 % of your funding through this way then unfortunately you will not be eligible for the funding through the LMDW scheme due to European Laws on double funding. However, if you receive money from the Welsh Assembly or ESF via contracts which you have been awarded through tendering this is not classified as Core Funding and you will still be eligible. The company also needs to be located within Wales to be eligible for the funding. If you have any queries about your eligibility please do not hesitate to contact one the bpi sales team on 01685 884175

the little book of training 2011

Documents

bpi training

management training

quality ilm level

coaching courses ilm

details of training

training services

type of training

management workshops