the juran institute. topics that will be covered history of the juran institute main focuses what...
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The Juran Institute
Topics that will be covered
• History of the Juran Institute
• Main focuses
• What can be learned through following practices of the Juran Institute
• Impact of Juran Institute
What is Quality?
• Quality is an idea that changes with time
Joseph M. Juran
• Grew up in Romania
• Immigrated to the U.S. at the age of 7
• Went to the University of Minnesota– Studied electrical engineering
History of the Juran Instituteearly years
• Joseph M. Juran – 31 years of independent consulting• Founded Juran Enterprises in 1979• Juran on Quality Improvement was available one year
later on the market
History of the Juran Institutecontinued
• 1982 – Juran Enterprises changed its name to Juran Institute
• 1988 – Juran Institute goes international to the Netherlands, Toronto, Madrid, and North Sydney.
Main Focuses of the Juran Institute
• Reducing defect and failure rates
• Why is it important?
• Competing in costs in a global market
Main Focuses of the Juran Institute
• Costs of poor quality
• Costs are often more than you originally estimate
• By cutting costs, you can greatly improve your company
Main Focuses of the Juran Institute
• Upper management buy-in
• Why is this important?
• Becoming a champion of Quality Improvement instead of delegating
Brainstorming Exercise:
• How can the practices of the Juran Institute be used in your organization?
What can be learned through the Practices of the Juran Institute
• Quality is the key to success in organizations
• Strategic quality planning as a means to an end, not the goal itself
A Juran Example• Juran – 1920’s
• Inspectors were scrapping 15% of circuit breakers produced
• Juran improved resistance in wire coil used in production, and increased resistance by adding more length.
• Defects dropped to almost zero.
• They increased production by 15 percent, without having to add machines, materials, or labor.
• Improvement through improving the process
Other examples
• 1970’s - Xerox’s market share was 85%
• Early 1980’s – Xerox market share had dropped to around 15%
• Why? – Quality management
Other examples
• Ritz Carlton Hotels
• Goes above and beyond
• Takes note of customer preferences
• Dazzles customers with high quality– Creates customer loyalty
Other examples
• Baystate Medical Center
• Used the Juran Quality Improvement Model to examine Neuromuscular Blocking Agents (NMBAs) in critical care units
• Results: Average Daily Cost reduction of $147 per patient.– Annual cost reduction of $38,808
Exercise
• Examine one area in your company that could be improved using the Juran Institute’s Quality Improvement Model.
• Identify chief causes for low quality.
• Work with your co-workers to improve this process.
• Were your results significant?
Summary
• Quality is key to success in today’s market
• The Juran Institute was founded under principles of high quality practices.
• Quality improvements can be made in any industry, no just manufacturing
• Higher quality creates loyal customers, and decreases costs.
Readings List• Blackiston, Howland. “Juran institute: A Barometer of
Trend in Quality Management”. National Productivity Review. Pg. 15. 1996.
• Giuliano, Karen K.; Goerdt, Paul; Higgigns, Thomas; Elliot, Sheila; Anderson, Terri; Circeo, Lori; McGee, William. “Using the Juran Quality Improvement Model to Improve the Management and Reduce Costs in Patient on Neuromuscular Blocking Agents (NMBS) in the Intensive Care Unit”. Critical Care Medicine. Vol 26. p 88A. 1998.
Readings Listcontinued
• Butman, John. “Juran, A Lifetime of Influence”. John Wiley & Sons. 1997.
• Juran, Joseph M. “Architect of Quality”. McGraw—Hill. 2004.
• Juran, J.M. “A call to action: the summit”. Carlson School of Management, University of Minnesota-Minneapolis, Minnesota. 26 June 2002.