joseph juran
DESCRIPTION
TRANSCRIPT
NITIKAC0E-3
BACKGROUND
1904 : Born on Dec 24
1924 : Electric engineering from university of Minnesota.
1925 : Joined with Western Electric
1937 : Chief of Industrial Engineering at Western Electric’s home office
BACKGROUND
1951 : The Quality Control Handbook
1964 : The Managerial Breakthrough
1979 : Juran Institute
1986 : The Juran Trilogy
QUALITY
Meeting customer needs.
Fewer defects.
THE JURAN TRILOGY
PLANNING
CONTROL
IMPROVEM
ENT
QUALITY PLANNING
IDENTIFY
CUSTOMERS
NEEDS
PROJECTS
QUALITY CONTROL
PLANNED ACTUAL DIFFERE
NCE
QUALITY IMPROVEMENT
Need for improvement
Identify projects
Infrastructure & resources
Training
Diagnose the causes
FITNESS FOR USE
QUALITY OF
DESIGN
QUALITY OF
CONFORMANCE
AVILABILITY
SAFTY
FIELD USE
THE PARETO PRINCIPLE
STEPS FOR QUALITY IMPROVEMENT
AWARENESS GOALS
TRAINING ORGANIZE
RECOGNITION
COMPANIES FOLLOWING JURAN’S THEORY