the journey: using system analysis to improve ux
TRANSCRIPT
Emily King Digital Services Librarian
College of Southern Nevada
Images Courtesy of College of Southern Nevada and ShutterStock
The Journey:Using System Analysis to
Improve UX
System Analysis
Give me my books & articles!
Library Catalog
Activity Diagram
Action
Start and end
Decision or Merge
Control flow
Fork or Join
Search for book in CSN library catlaog
Navigate Into ILL System
[no result][result]Search entire catalog
Request send to ILL Office
Check Location
Get book from shelf
Get location (Call #)
Complete book request form
[at another CSN library][at home library]
Submit hold request
Click Request Button
Request sent to holding library
Holding Library sends book to
Patr
[no result][result]
ILL locates copy of the book
Swim Lanes
Libra
ry C
atal
ogIL
L Sy
stem
Patro
n
Submit Request in ILL System
Search combined collection
Submit Request in
Library Catalog
Process Request
Process Request
[result]
[no result]
Failed to find book in CSN library catalog
Search for book in CSN library catlaog
Navigate Into ILL System
[no result][result]Search entire catalog
Request send to ILL Office
Check Location
Get book from shelf
Get location (Call #)
Complete book request form
[at another CSN library][at home library]
Submit hold request
Click Request Button
Request sent to holding library
Holding Library sends book to
Patr
[no result][result]
ILL locates copy of the book
Libra
ry C
atal
ogIL
L Sy
stem
Patro
n
Submit Request in ILL System
Search combined collection
Submit Request in
Library Catalog
Process Request
Process Request
[result]
[no result]
Failed to find book in CSN library catalog
Identifying Breakdowns
Libra
ry C
atal
ogIL
L Sy
stem
Patro
n
Submit Request in ILL System
Search combined collection
Submit Request in
Library Catalog
Process Request
Process Request
[result]
[no result]
Failed to find book in CSN library catalog
Libra
ry C
atal
ogIL
L Sy
stem
Patro
n
Submit Request in ILL System
Search combined catalog
Receive Request Submit Request in Catalog
Process Request
Process Request
[result]
[no result]
Failed to find book in CSN library catalog
Changes
