the journal of the philadelphia county dental society volume 82 issue 1

July/August/September 2015

The Journalof the Philadelphia County Dental Society

January/February/March 2016

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THE JOURNAL of the Philadelphia County Dental Society ________________________________________________________________________________ First District of the Pennsylvania Dental Association January/February/March 2016 Vol. 82 No. 1 _____________________________________________________________________________________________

CONTENTS President’s Message ...........................................................................32016 Liberty CE Preliminary Program ...............................................4Election Results ..................................................................................5CE Transcripts Mailed ........................................................................5Membership Report & Necrology .......................................................6New Insurance Agency for PCDS.......................................................9Photo Highlights from 2015 CE Programs .......................................10Newsbriefs ........................................................................................12Health Watch .....................................................................................15Dental Dates.......................................................................................18Classified Ads ...................................................................................19Workplace Tips ..................................................................................20

The JOURNAL is published by the Philadelphia County Dental Society, One Independence Place,241 South 6th Street, Unit #C3101, Philadelphia, PA 19106-3797.

The opinions expressed herein are those of the author under whose name they appear and are not to be regarded as representing the views of the Philadelphia County Dental Society unless so indicated.

All advertising materials and correspondence, including classified advertisements and replies should be sent to: JOURNAL of the Philadelphia County Dental Society, One Independence Place, 241 South 6th Street, Unit #C3101, Philadelphia, PA 19106-3797.

The Philadelphia County Dental Society does not approve or disapprove any products or services advertised in the JOURNAL.

Articles for publication may be sent directly to the Editor electronically via e-mail to [email protected] Articles and classified advertisements should be submitted as Word documents; all other advertising should be submitted in .pdf format (Adobe 6.0 or higher). Contact the Society via telephone or e-mail if you require additional information. Deadline for copy is the first of the month PRECEDING the month of issue.

Subscription is included in the annual dues. The JOURNAL is published electronically 4 times a year, January through December. Single printed copies: $4.00. Standard postage paid at Philadelphia, Pennsylvania. Copyright 2016. The Philadelphia County Dental Society.

Saul N. Miller, D.D.S., '18Editor Stanley B. Toplan, D.D.S. Associate Editor Teresa F. RavertExecutive Director

OFFICERS Andrew J. Mramor, D.D.S.President Renee H. Fennell-Dempsey, D.M.D.President-Elect Judith A McFadden, D.M.D. Secretary A J. Chialastri, D.D.S.Secretary Emeritus Rochelle G. Lindemeyer, D.M.D. Treasurer Stanley B. Toplan, D.D.S.Historian

GOVERNORS Peter J. Carroll, D.D.S., '18Jay M. Goldberg, D.D.S., '18Kevin J. Klatte, D.M.D., '16Michael A. Koumaras, D.M.D., '16Stanley W. Markiewicz, D.D.S., '17Thomas P. Nordone, D.M.D, '16Jonathan Siegel, D.M.D., '17• • •Anand V. Rao, D.M.D., '17PDA TrusteeThomas W. Gamba, D.D.S., '16ADA First Vice President• • •EXECUTIVE OFFICES: One Independence Place 241 South 6th Street, Unit #C3101Philadelphia, PA 19106-3797215-925-6050 FAX: 215-925-6998 E-mail: [email protected] WEB: www.philcodent.org

THE JOURNAL OF THE PHILADELPHIA COUNTY DENTAL SOCIETY2

Pennsylvania’s Dental MeetingP

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Thursday, May 19 – Saturday, May 21, 2016Join us at the Hershey® Lodge, our expansive new venue for the largest meeting ever anticipated by the Pennsylvania Dental Association (PDA).

Experience direct access to leading practitioners and world-class speakers during two full days of engaging presentations. Share ideas and best practices in:· Adhesive Dentistry – Friday session· Endodontic Treatment – Saturday session

Gain new insight on emerging technology trends at our exhibit hall showcasing related products, services and demos.

For more information and to register, visit www.padental.org/PDM, email [email protected] or call (800) 223-0016, ext. 117.

3501 N. Front Street | Harrisburg, PA 17110 | (717) 234-5941 ext. 117 | (717) 232-7169 fax

Hershey Lodge

THE JOURNAL OF THE PHILADELPHIA COUNTY DENTAL SOCIETY 3

President’s MessageAndrew J. Mramor, D.D.S.

I hope that you had a joyous holiday season and that the start of the new year finds you healthy and well. It’s hard to believe that winter has returned and if we are lucky, it will be mild. This is one of my more productive times administratively since I am less inclined to be outside and find myself in my study preparing for

the year ahead. On that note, I am marking my calendar for exciting events for organized dentistry (found below) and ask that you do the same. If you have outstanding student loan debt, a new member benefit by the ADA is discussed at the conclusion of my message. This refinancing program may save you a substantial amount of money by lowering your interest rates. As you know, part of PDA’s governance changes last year included having members vote for officers and ADA at-large delegates and alternate delegates. This year, voting will take place in the month of February. Please be sure to watch your email for important information from PDA about the elections and take advantage of the opportunity to cast your ballot. The ADA National Signing Day will be on Thursday, March 24. This is a campaign that allows seniors to sign up for membership and learn more about how it can help them transition to life after dental school. The PDA is arranging for a lunchtime signing event at Temple followed by an afternoon event at Penn. There will also be an evening reception for both schools. The final details and registration instructions are forthcoming from the PDA. Please plan to attend one of the events to welcome our future colleagues and promote the importance of organized dentistry. PDA’s annual Day on the Hill in Harrisburg is scheduled for Tuesday, April 19. Members have repeatedly stated that advocacy is one of the most important benefits of being a member of our pro-fessional associations. Here is YOUR chance to have a direct impact on advocating for dentistry’s positions on regulation and legislation in Pennsylvania. PDA staff and our lobbyists will provide you with talking points and will arrange for you to meet with your representatives and/or their staff. I can tell you from personal experience that it was very rewarding to participate, especially since many dental students are in attendance as well. Please mark your calendar now. Register to attend at www.padental.org/dayonthehill

Pennsylvania’s Dental Meeting for 2016 will be held at the Hershey Lodge in Hershey, PA on Thursday, May 19 through Saturday, May 21. The PDA is excited about its expansive new venue. The dental education component will be focused on ad-hesive dentistry on Friday, and endodontic treatment on Saturday. Registration is now open and all of the details can be found at www.padental.org/PDM Pennsylvania’s MOM (Mission of Mercy) will be held this year in Pittsburgh on Friday and Saturday, June 3 and 4. You are encouraged to volunteer your services for indigent citizens on those days. Even if you cannot be there to offer treatment, you can con-tribute to the event. Go to www.mom-n-pa.com to find out how you can help. We were delighted to learn that the ADA has entered an agreement to help ease the burden of student debt. The agreement with Darien Rowayton Bank, known as DRB, allows ADA members an opportunity to refinance existing federal and private student loans at a lower rate. The partnership with the bank could result in savings in the tens of thousands of dollars, on average, in interest, according to the ADA. For the best qualified borrowers, DRB’s rates for refinancing existing federal and private under-graduate and graduate school loans currently starts at 1.90 percent APR (annual percentage rate) for variable loans; 3.50 percent APR fixed. In addition, through the endorsement, qualifying ADA members receive an additional 0.25 percent rate reduction as a membership benefit. Many times, endorsed vendors will compensate the endorsing organization. How-ever, the compensation resulting from the DRB endorsement will be given to the ADA members in the form of the additional 0.25 percent discount in the loan rate. Based on the American Dental Education Asso-ciation data, the average dental school graduate in 2014 carried $247,227 in student loan debt, up from $221,000 in 2013. “The average dentist graduates with around $247,000 in student loan debt and dentists who refinance with DRB can save an average of $30,000 with a fixed-rate refinance loan,” said Gary Lieberman, DRB board chair. “With these savings, they can pay off their debt quicker and focus more on building their careers and dental practices.” For more information please go to: www.ada.org/en/member-center/member-benefits/ada-and-drb-student-loan-consolidation or student.drbank.com/ADA Best wishes for 2016!


PCDS Liberty Continuing Education Dates for 2016Mark your calendar for the following dates and watch your mail in January for the reservation form or

register online after January 16 at www.philcodent.org Wednesday, March 16 – AM Session: Radiology in the Dental Office – Marianne Dryer;

PM Session: HIPAA/HITECH Compliance: Where You Need to Be – Mark Kiefer (Plus CPR recertification)

Friday, May 20 – (Note: date subject to change)

How to Be Thrilled in Dentistry for the First Time – Dr. Peter Auster

Wednesday, September 21 – speaker/topic to be announced

Wednesday, October 26 – speaker/topic to be announced

PCDS Continuing Education: Convenient Relevant AffordableHelping you meet your legal and ethical responsibilities.

Register online after January 16, 2016.

Sponsor a new PDA member, get $100!Help PDA increase its market share of dentists in Pennsylvania by sponsoring a new

member! When you sponsor a new member, you’ll not only be contributing to your professional association, but you’ll receive $100 as thanks for your efforts!

For more information visit www.padental.org/100.


Election Results Elections were held at the Philadelphia County Dental Society’s Annual Business Meeting on November 17, 2015. Terms of office began January 1, 2016. Installation ceremonies will be held on January 27, 2016.

Secretary: Judith A. McFadden, D.M.D. Treasurer: Rochelle G. Lindemeyer, D.M.D.

Historian: Stanley B. Toplan, D.D.S. Proposed revisions to the Constitution and Bylaws, as approved by the Board of Governors in September of 2015 and as published to the membership in October 2015, were APPROVED by the required 2/3 majority of those voting at the Annual Business Meeting. In order to comply with the new Bylaws, the terms of the six Governors who were elected in previous years were realigned. Following is a list of the Governors as of January 1, 2016. Their terms will end on December 31 of the year listed next to their names:

Peter J. Carroll, D.D.S., '18 Jay M. Goldberg, D.D.S., '18 Michael A. Koumaras, D.M.D., '16

Stanley W. Markiewicz, D.D.S., '17 Thomas P. Nordone, D.M.D, '16 Jonathan Siegel, D.M.D., '17

Kevin J. Klatte, D.M.D., '16, will remain on the Board as Immediate Past President

CE Transcripts MailedTeresa F. Ravert, Executive Director CE transcripts for all courses provided by the Philadelphia County Dental Society in the calendar year 2015 were mailed in December 2015. (If you completed the Child Abuse Recognition and Reporting program on March 18, 2015, remember that your transcript will come to you directly from the PDA.) Be certain to keep these documents in a safe place. For those who hold Pennsylvania licenses, your next renewal date is March 31, 2017. Dentists are required to have 30 hours of continuing education; hygienists, 20 hours, and expanded function dental assistants, 10 hours. You will need to be able to verify that you have met the requirements between April 1, 2015 and March 31, 2017 plus current CPR certification. (CPR recertifi-cation is available on Wednesday afternoon, March 16, 2016 at 3:45 p.m.) The State Board of Dentistry (SBOD) may not ask you to list specific courses on the renewal application, but, typically, it performs a random follow-up to as many as forty percent of license holders statewide, asking them to provide verification of their CE credits. Remember, too, that the required credit hours must be for courses in subjects which contribute directly to the

maintenance of clinical competence of a dentist, dental hygienist or expanded function dental assistant. Pennsylvania does not accept credit for courses in bill-ing, office management, practice building, insurance reimbursement or communication skills. In addition, keep in mind that, in July of 2008, the Pennsylvania Department of Environmental Protection (DEP) notified licensed dentists that they and their staff members who are involved with X-ray procedures must include radiology safety, biological effects of radiation, quality assurance and quality control as part of their continuing education curriculum. The DEP recommends that individuals obtain two contact hours, or four hours of continuing education every four years. “Contact hours” are defined by DEP as those ob-tained in a traditional classroom setting. Each office will need to maintain a record of their Radiation Safety CE. When DEP inspectors come to your office to inspect X-ray equipment, they may ask to see these records. Any person who chooses not to be compliant with the radiology continuing education requirements may be subject to civil and criminal penalties listed within the Act. (The Society will offer a Radiology Update program on Wednesday morning, March 16, 2016).


Membership ReportWe welcome the following to membership in the Philadelphia County Dental Society.

SEPTEMBER 30, 2015ACTIVE MEMBERDr. Faina M. BadinevaNew York University College of Dentistry, 2000(Reinstate)Dr. Adam P. Craven, Jr.University of Maryland College of Dentistry, 1977Dr. Olga M. KabouridouUniversity of Pennsylvania School of Dental Medicine, 2003(Reinstate) Dr. Bilal A. KassakNew York University College of Dentistry, 2000(Reinstate)Dr. Arnelle A. LloydHoward University School of Dental Medicine, 1982

GRADUATE STUDENTDr. Patricia C. Campillo PeraltaTemple University Kornberg School of Dentistry, 20142016 (orthodontics)Dr. John H. KwonUniversity of Pennsylvania School of Dental Medicine, 2013Childrens Hospital of Philadelphia, 2015 (pediatric dentistry)Dr. Danielle C. RuhtTemple University Kornberg School of Dentistry, 2013St. Christopher’s Hospital for Children, 2016 (pediatric dentistry)

NOVEMBER 17, 2015ACTIVE MEMBERDr. Iris Lewis-MoodyHoward University School of Dental Medicine, 1983(Reinstate)Dr. Ernest W. Moody, Jr.Howard University School of Dental Medicine, 1983(Reinstate)

RECENT GRADUATEDr. Kristine J. Concepcion Tufts University School of Dental Medicine, 2014Dr. Carolina A. Devers Reyes University of Pennsylvania School of Dental Medicine, 2015Dr. Komal V. DudhatTemple University Kornberg School of Dentistry, 2015Dr. Yvonne A. Felli University of Pennsylvania School of Dental Medicine, 2015Dr. Maetal Henig University of Pennsylvania School of Dental Medicine, 2015Dr. Jennifer Huynh Arizona School of Dentistry & Oral Health, 2015Dr. Samara Al Jumaili University of Pennsylvania School of Dental Medicine, 2015Dr. Donguk LeeUniversity of Pennsylvania School of Dental Medicine, 2014Dr. Abigail E. LorahTemple University Kornberg School of Dentistry, 2014AEMC General Dentistry Residency, 2015

Dr. Allison Hoose MoalaUniversity of Pennsylvania School of Dental Medicine, 2015Dr. Janine N. Musheno Temple University Kornberg School of Dentistry, 2015Dr. Cuong Q. Nguyen Arizona School of Dentistry & Oral Health, 2015Dr. Mohamed D. OmarUniversity of Pennsylvania School of Dental Medicine, 2015Dr. Nidhi Shah Temple University Kornberg School of Dentistry, 2015Dr. Veronika SokolovskiUniversity of Pennsylvania School of Dental Medicine, 2015Dr. Daniel P. TibbettsUniversity of Pennsylvania School of Dental Medicine, 2011AEGD, 2012 (Reinstate)Dr. Ryan M. TumanTemple University Kornberg School of Dentistry, 2013Dr. Ali Nassir ZeniUniversity of Pennsylvania School of Dental Medicine, 2015

MILITARY MEMBERDr. Amanda DeLoatche Klayum Temple University Kornberg School of Dentistry, 2011

GRADUATE STUDENT/RESIDENTDr. Matthew S. Campbell Temple University Kornberg School of Dentistry, 20152017 (orthodontics)Dr. Matthew Cassera University of Pennsylvania School of Dental Medicine, 20152017 (orthodontics)Dr. Isaac D. Chung University of Pennsylvania School of Dental Medicine, 20152017 (orthodontics)Dr. Miriam M. Ciner University of Pennsylvania School of Dental Medicine, 2015St. Christopher’s Hospital for Children, 2017 (pediatrics)Dr. Jake M. Dorfman Temple University Kornberg School of Dentistry, 20152017 (orthodontics)Dr. Evan R. Eisler University of Pennsylvania School of Dental Medicine, 2015AEMC, 2016 (GPR)Dr. Diane Suhyun LeeHarvard University School of Dental Medicine, 2014Children’s Hospital of Philadelphia, 2016 (pediatrics)Dr. Rakhee Porecha University of Pennsylvania School of Dental Medicine, 2015Children’s Hospital of Philadelphia, 2017 (pediatrics)Dr. Dustin R. Root Temple University Kornberg School of Dentistry, 2015St. Christopher’s Hospital for Children, 2017 (pediatrics)

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Membership ReportDr. Suman SethiVirginia Commonwealth University School of Dental Medicine, 2015Philadelphia VA Medical Center, 2016 (GPR)Dr. Jeremy C. ToscanoTemple University Kornberg School of Dentistry, 2015AEMC, 2016 (GPR)

Dr. Ryan F. Treml Temple University Kornberg School of Dentistry, 2015Philadelphia VA Medical, 2016 (GPR)Dr. Irina ZagorodnyUniversity of Pennsylvania School of Dental Medicine, 20152017 (endodontics)

NECROLOGYDr. Daniel P. Casullo – October 3, 2015

PDA’S DAY ON THE HILL TUESDAY APRIL 19, 2016

Mark your calendar now and plan to become actively involved in advocating for YOUR profession, YOUR patients and YOUR practice. Members, spouses and dental students will take the Capitol by storm to meet with lawmakers and discuss issues affecting the dental profession. A press conference in the Rotunda will bring media and public attention to important oral health issues. Just imagine the impact Pennsylvania dentistry would have if thousands of members come to this event each year!

FREE bus transportation from a designated location to Harrisburg and back will be available for PCDS participants.

PDA will assign you to a team of four or five members, spouses and dental students and schedule legislative appointments in advance. Your team is responsible for meeting with key leaders and committee members. We also will make every effort to assign your team to visit your own legislators. If your legislators are not part of your team's assignments, please feel free to break away from your team to stop by their offices on your own and rejoin your team at another time. All appointments must take place between 10:30 a.m. and 1:00 p.m.

Access all the information you need to know about PDA’s Day on the Hill at www.padental.org/dayonthehill

Check back frequently, as more information will be posted closer to the date. Or contact Marisa Swarney at 1-800-223-0016.

MISSION OF MERCY – PENNSYLVANIA: YOU CAN HELP . . .Friday & Saturday – June 3 & 4 – Pittsburgh, PA

MOM-n-PA Foundation is a 501c3 non-profit foundation with the sole purpose of conducting an annual Mission of Mercy two-day event providing free dental care to the indigent in Pennsylvania. Volunteer dentists, dental hygienists, EFDAs, dental assistants and dental students, as well as EFDA, hygiene and assisting students, are needed to provide the professional care. Volunteer lay members of the community will provide logistical support. Here’s how you can help – make a donation to MOM-n-PA and/or volunteer your services for one or both days of the event. For more information, visit online at www.mom-n-pa.com


The Insurance Agency for Dentists, LLC and the

Sidney Sacks Agency, Inc. are proud to be appointed

as the preferred providers of insurance services for

the Philadelphia County Dental Society.

Bob Opperman’s experience with the dental

community goes back to the mid 80’s and the Sacks

Agency has been serving the insurance needs of the

area since 1946.

The marriage of the two provides the dental

community with the opportunity to obtain excellent

insurance products, at competitive pricing, with

outstanding customer service.

Contact Information

Bob Opperma

609-492-5608

215-990-6709(cell)

Erika Mainhart 610-270-9180 Ext. 207


New Insurance Agency for PCDS The Board of Governors has approved the selection of The Insurance Agency for Dentists, LLC, and the Sidney Sacks Agency, Inc., as the preferred provider of insurance and financial services for the Philadelphia County Dental Society, effective Jan-uary 1, 2016. You may recall reading in the July/August/ September 2015 issue of The Journal that USI Insurance Services (formerly Willis of Delaware) informed the Society that it was no longer interested in continuing the nearly fifteen-year relationship as the Society’s preferred provider of insurance programs. The Insurance Agency for Dentists is owned and operated by Bob Opperman. Bob is a familiar face to Society members, having been in the insurance industry for more than thirty years. He has formed an association with the Sidney Sacks Agency and will be able to meet all of the insurance needs of our members.

The liability insurance will be offered through Coverys, one of the largest medical professional liability insurance providers in the country. Coverys insures more than 32,000 physicians, dentists and allied healthcare providers, as well as more than 500 hospitals, health centers and clinics from coast to coast. It has an A.M. Best Rating of A (Excellent). Coverys has been honored as one of the industry’s top performers for six consecutive years with its inclusion on the “Ward’s 50” list, which recognizes the top 50 property and casualty insurance companies based on annual growth, surplus, premiums and net income. Bob will be present at the Society’s continuing education programs as a participating partner. Feel free to request a quote from Bob for any or all of your insurance requirements. Or, you may reach him at 609-492-5608 or 215-990-6709; fax 609-492-5609 or email at [email protected]

The volunteer group is open to all PDA members and will be responsible for judging the NCDHM poster contest entries. You may sign yourself up or suggest an interested colleague. If signing up a colleague, we still need your contact information.

NCDHM VOLUNTEER GROUPYour Name _________________________________________________________

__Address ______________________________________________________________

City _____________________________ State _______ Zip Code ____________

Email ________________________________________________________________

District/Local Society __________________________________________________

City _____________________________ Email ______________________________

POSTERS

Quantity __________ Date by which you them __________

Credit Card (REQUIRED for shipping & handling fee)

Visa MasterCard American Express Discover

Credit Card Number ______________________________ Exp. Date _________

Name on Card ________________________________________________________

Signature _____________________________________________________________

Promotion Type Mall event School visit Other

Promotion Sponsor District/local society Individual Both Other

Mail or fax form to: Pennsylvania Dental Association, Attn: NCDHMP.O. Box 3341, Harrisburg, PA 17105Fax: (717) 232-7169

NCDHM VOLUNTEER GROUP SIGN UP AND POSTER ORDER FORMNames must be submitted by December, 31, 2015. Poster orders must be submitted by January 31, 2016, to allow time for the processing of your request. There may be a postage fee depending on the quantity.

[www.padental.org/ncdhmgroup]

NCDHM Volunteer Group Sign Up Sheet & Poster Order Form

information. information.


PCDS Continuing EducationThanks to everyone who supported the Society’s CE program. Here are photos from some of the courses (courtesy Dr. Stanley B. Toplan.)


Convenient, Relevant, Affordable


NewsbriefsPA State Board of Dentistry ApprovesNew Regulations Recently, the Pennsylvania State Board of Dentistry (SBOD) approved new regulations which are expected to become effective in the near future – after a review by the Governor’s Policy Office, pub-lication in the Pennsylvania Bulletin, followed by a period for comments and possible amendments. For example, the new regulations will include updates for anesthesia permit holders; updates on the require-ment to report suspected child abuse; amendments and clarification regarding fictitious names, accept-able proof of professional liability insurance, adver-tising and a requirement for dentists to install an Automated External Defibrillator (AED) in their offices. The Board is also studying the possibility of promulgating regulations on issues such as sleep apnea, Botox injections, teeth whitening services, corporate and mobile dentistry. PDA monitors all SBOD activities. Members can visit the PDA web site for more information. Visit www.padental.org Member login is required. Select Advocacy, and then Regulatory Issues.

Laws May Prohibit Textingand Calling Patients The ADA Center for Professional Success offers tips on texting and calling patients and information on federal laws that may prohibit such acts. Dentists may need to obtain written consent and take other steps to avoid liability and penalties under federal laws like the Telephone Consumer Protection Act. The laws were created so consumers wouldn’t receive unwanted communications, such as tele-marketing calls, but the laws may prevent dentists from using traditional methods to contact their patients. Dental practices are among the businesses that have already been sued for violating these laws. Individuals can sue for up to $1,500 for every phone call or text that violates the Telephone Consumer Protection Act. Visit Success.ADA.org to see a sample consent form dentists can provide patients and to read some tips on how dentists can help stay in communication with their patients within the law.

Another HIPAA ViolationResults in Fine to Medical Practice The ADA has reported that a stolen laptop led a radiation oncology practice in Indiana to agree to settle potential HIPAA violations, pay the federal government $750,000 and adopt a corrective action plan to fix deficiencies in its compliance program.

The private physician practice with 13 radiation oncologists serves hospitals and clinics throughout Indiana. In August of 2015, the practice notified the Office for Civil Rights (OCR) that a laptop bag was stolen from an employee’s car. The bag contained the employee’s computer and unencrypted backup media, which contained the names, addresses, dates of birth, Social Security numbers, insurance information and clinical information of about 55,000 current and former patients. OCR’s subsequent investigation found that, prior to the breach, the practice was in widespread noncom-pliance with the Health Insurance Portability and Accountability Act Security (HIPAA) Rule. It had not conducted an enterprise-wide risk analysis when the breach occurred and did not have a written policy specific to the removal of hardware and electronic media containing electronic protected health information into and out of its facilities, even though this was common practice within the organization, according to OCR. OCR found that these two issues, in particular, contributed to the breach. An enterprise-wide risk analysis could have identified the removal of unencrypted backup media as an area of significant risk to the practice’s electronic protected health information. Additionally, a comprehensive device and media control policy could have provided employees with direction in regard to their responsibilities when removing devices containing electronic protected health information from the facility, according to the news release. “Organizations must complete a comprehensive risk analysis and establish strong policies and procedures to protect patients’ health information,” said OCR Director Jocelyn Samuels. “Further, proper encryption of mobile devices and electronic media reduces the likelihood of a breach of protected health information.”

EPA Standard Will RequireAmalgam Separators The federal Environmental Protection Agency (EPA) has announced a proposed amalgam separator standard for dental offices. The standard is expected to be finalized in the summer of 2016. The rule is based largely on ADA’s best manage-ment practices. ADA worked with EPA as the agency developed the rule. Watch the ADA News and the Pennsylvania Dental Journal for information about the effective date of the rule.

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Newsbriefs (cont’d.)Smiles for Life CE Credits Availablefor Dentists Dentists can receive CE credits for Smiles for Life, the Society of Teachers of Family Medicine’s national online oral health curriculum. The curriculum, which consists of eight online 45- to 60-minute courses, covers topics including the relationship of oral to systemic health, child oral health, acute dental problems and geriatric oral health. “We hope that offering continuing dental education credit for the Smiles for Life curriculum will encourage dental professionals to learn more about oral-systemic health connections, the role of primary care in oral health prevention and how all health professions can work collaboratively to support each other and ultimately improve patient care delivery,” said Melinda Clark, M.D., the Smiles for Life editor. The ADA in 2012 officially endorsed the curriculum, which was first released in 2005. The curriculum is available at no cost with sponsor-ship from the National Interprofessional Initiative on Oral Health and offers 8.5 dental CE credits. For more information and to access the courses, visit smilesforlifeoralhealth.org

Indiana AG Takes Action against Aspen Dental In the last issue of The Journal, we reported on action by the New York Attorney General against Aspen Dental. On October 23, 2015, ADA staffer Kelly Soderlund reported that the Indiana Attorney General announced a settlement with Aspen Dental Manage-ment Inc. after patients complained that the company used deceptive advertising and other unfair tactics to promote services. The office of Indiana Attorney General Greg Zoeller alleged that Aspen Dental marketed free or discounted denture consultations, dentures, initial exams and X-rays at Indiana practices without adequately disclosing limitations or qualifications for these offers, according to a news release. Mr. Zoeller’s office also stated that these advertisements promoted interest-free payment plans through third-party creditors without adequately disclosing the limita-tions or qualifications of such lending agreements. Aspen Dental Management Inc. is a dental service provider based in East Syracuse, New York, that provides business support and administrative services to 30 dental practices in Indiana. The

individual practices are not part of the settlement, the news release said. Representatives from Aspen Dental said they disagreed with the Attorney General’s findings and pointed out the extended time period from which the complaints arose. “Aspen Dental Management Inc. cooperated fully with the Office of the Indiana Attorney General but we disagree with their conclusions,” according to a statement released by the company. “The Office of the Attorney General itself acknowledges that many of the issues were addressed by Aspen Dental Manage-ment Inc. prior to settlement. Also, it is important to note that the 73 complaints cited by the Office of the Attorney General were received over a nine-year period during which the 30 independently-owned Aspen Dental practices in Indiana provided care to more than 338,000 individual patients. We are proud of the fine work the Aspen Dental practices we support do every day to help improve America’s oral health.” Under the agreement, which only pertains to Aspen Dental Management’s affiliated practices in Indiana, the company must pay $95,000 to the state of Indiana. Of that payment, $15,000 will be used to repay affected consumers and the rest will be put toward state investigative costs and future consumer protection enforcement, the news release stated. The Attorney General’s office will offer restitution to consumers who previously filed complaints related to these allegations.

PDA Asks for Members Help onLegislative Goals The PDA announced its legislative goals for the 2015-2016 Legislative Session. They are:

Assignment of benefits for all providers.Health practitioner student loan forgiveness

and tangential loan mitigation issues. Limiting timeframe insurers may retro-

actively review and deny claims. Restoration of funding in the adult Medical

Assistance program for dental providers. The association has asked for its members help in order to achieve these goals by contacting their legislators. PDA has discussion points about each issue, can advise you how to take action, and even has talking points available. All of the information was published in the September/October 2015 issue of the Pennsylvania Dental Journal. For more information on what you can do, contact Marisa Swarney, PDA Director of Government Relations, 717-234-5941, extension 116, or via email at [email protected]

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Newsbriefs (cont’d.)NCDHM Theme is “Sugar Wars” “Sugar Wars” is the 2016 campaign theme for National Children’s Dental Health Month in February. The ADA provides free oral health posters targeting children, preteens and teenagers upon request to dental-related and health-related organizations nationwide. They can be ordered or downloaded at no cost at ADA.org/ncdhm This year’s early childhood poster depicts the campaign theme “Sugar Wars,” showing the Smileys, McGrinns and K-9 in a spaceship dubbed the “USS SweetSwatter.” It is equipped with toothbrush swatters, fighting against the Sweet Tooth Invaders for good oral health. On the reverse side of the poster, preteen/teenagers demonstrate effective ways to defeat the effects of sugar and maintain good oral health by brushing, flossing, rinsing and eating healthy foods. The posters aim to help speakers, teachers and others to address a range of age groups. Also available online is a NCDHM Program Planning Guide that can help program coordinators and others find ways to promote the benefits of good oral health to children. It includes, at no cost, coloring sheets, activity sheets, certificates, a sample NCDHM proclamation and drafts of other official commu-nications. All of the information, including the posters, are available in both English and Spanish. The ADA is celebrating the 75th year for the program in 2016. It began as a one-day event on February 3, 1941 in Cleveland, Ohio. In 1981 the ADA House of Delegates extended it to a month-long observance.

ADA Offers A Dentist’s Guide to the LawHave you ever thought:

What can I do if a negative rating, review orcomment about my practice is posted on a blog or website?

Can I charge interest on overdue dental fees?What should I do if a law enforcement official

asks for information about a patient? The updated book, A Dentist’s Guide to the Law: 228 Things Every Dentist Should Know, answers those and a host of other questions. The ADA Division of Legal Affairs developed the book, which was released in September 2015 and comes in response to questions from ADA members. “The ADA Legal Division is pleased to have participated in the creation of a valuable and practical desktop resource to dentists in the operation of their practice,” said J. Craig Busey, ADA general counsel. “The guide addresses a wide range of relevant legal

issues, and we are confident that dentists will find it to be eminently user friendly and straightforward in its approach.” The book contains plain-language explanations of common legal issues affecting dentists; basic infor-mation to save dentists the time and expense of calling an attorney; and tips that might help dentists reduce their legal exposure.

Highlights include: A discussion of employment law, thorny

patient treatment issues, common dental agreements and collections.

A Q&A format and index that provide easyaccess to information.

A general framework on federal laws andregulations such as the Health Insurance Portability and Accountability Act, the Occupational Safety and Health Act, the Fair and Accurate Credit Trans-actions Act, the Children’s Online Privacy Protections Act, the Physician Payments Sunshine Act and the Americans with Disabilities Act. The book (item L756) is $59.95 for Association members and $89.95 for nonmembers. To order, call 1-800-947-4746 or visit ADAcatalog.org

Tips for Avoiding Mistakes When Fraud IsSuspected The February 21, 2015 Newsletter of Shechtman Marks Devor PC, Certified Public Accountants, contained an article about costly mistakes employers need to avoid when fraud is suspected. Many workplace crimes are "inside jobs." They can involve employees stealing cash, inventory, equipment or intellectual property. Or they could include more sophisticated schemes such as bribery, kickbacks or payroll fraud. Internal fraud investigations can pose numerous challenges. Members may find the information helpful in the event that a fraud situation occurs in their workplaces. The article is not intended as legal advice and advised readers to “Consult with your attorney and accountant to assist with internal fraud cases. By doing so, you dramatically improve the chances that your company will conduct a successful investigation while helping to avoid the pitfalls.” If you would like to have a copy of the article, please send an email to [email protected] In the subject line, type the words FRAUD ARTICLE.

Accepting oneself does not preclude an attempt to become better.

Flannery O’Connor (1925 – 1964) American writer and essayist


Health WatchGet a Good Night’s Rest

A good night’s sleep is essential to everyone’s health, and yet many people have trouble getting the shut-eye they need. If you’re not waking up

feeling refreshed and ready to start the day with energy, determine if these problems may be prevent-ing you from sleeping soundly:

You know you should go to bed,

or the TV. Set a firm time limit on your evening and st

need to go to bed. You may not be sweating, but feeling just

ep you from dropping off. Try

the temperature. The news, your job, or personal worries

your body and your mind.

. . . and Get to Sleep Faster When sleep is elusive, try these tips to get the rest you need:

Don’t wait

h into bed.

effort to wind down at the end of the day by turning

taking a warm bath or shower, dimming the lights,

the day. In bed, try this

—not sheep, but your

these will ease your heart rate and blood pressure. (continued on page 17)

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THE DENTAL SOCIETY OF CHESTER COUNTYAND DELAWARE COUNTY, PAproudly presentsDKU ContinuingDental Education

DENTISTS KEEPING UP

All meetings will be held at the Springfield Country Club on Route 320, Springfield, Delaware County, PA, except for the Bonus Course.Registration for all courses 8:15 AM. Lecture 9:00 AM – 4:15 PM. Continental breakfast and lunch included for all DKU courses.

Delco and Chesco Society Members - Entire Series plus bonus Course - $645, Individual Courses - $195, 3 Courses - $530, 4 Courses - $615Other ADA Members - Entire Series plus bonus Course - $695 Individual Courses - $210, 3 Courses - $570, 4 Courses - $665Non-ADA Members - Entire Series plus bonus Course - $765, Individual Courses - $225, 3 Courses - $605, 4 Courses - $715Staff members accompanied by a doctor will be $95 per course per person with reservation at least one week in advance, $110 per course per person at door.Cancellations and Refund Policy - No refunds will be made without notice of at least one week prior to course date. (A $25 administrative fee will be deducted.)For information please contact: DKU • c/o Barry Cohen, DMD • 4750 Township Line Rd • Drexel Hill, PA 19026 • 610-449-7002 • [email protected]

FEES

Springfield Country Club,Delaware County

Each course 6 CEU Lecture

BONUS: Barbara Steinberg, DDS; “Medical Update for the entire Dental Team”at the Valley Forge Casino & Convention Center (Lower Level)

Those taking the full DKU Series will receive a Bonus CourseWednesday, October 21, 2015

Wednesday, February 3, 2016

David Weber – Marietta, GA – “The Winner In You: Raising the Bar on Patient Care and Customer Service” In a crazy economy, what truly separates onepractice from another may very well be the attitude, professionalism and the level of service being provided to patients! We live in such a frenzied pace, that it’s easy to forget the impact that actions, reac-tions, and behaviors can have on the perceptions others have of an office. This fast, fun, and highly interactive seminar zeroes in on the critical issues needed to meet and exceed patient expectations –and gets everyone in an office recharged to do the “right things”. Learning outcomes: 1) Learn the top 14 characteristics of professionals; 2) Develop a greater understanding of the impact of attitudeand communication; 3) Understand what ‘best in class’ patient service looks like and feels like. Dave Weber CEO/President, Weber Associates is an internationally recognized speaker, author, and train-er in helping people make progress on purpose . In addition to presenting on the motivational speaking circuit, Dave is the author of Sticks and Stones Exposed: The Power of Our Words. This courseis a must for the entire staff and spouses. This course is supported by educational grants from Dodd Dental Lab,.

Thursday, April 14, 2016

Joseph Kan, DDS, MS – Loma Linda, CA – “Essences of Anterior Implant Esthetics: The Perio-Ortho-Restorative Connection” Achieving anteriorimplant esthetics is a challenging and demanding procedure. To create implant restorations with harmonious gingival contour that emulate nature is a science and art. Understanding the biologic and phys-iologic limitations of the soft and hard tissue will facilitate predictability in simple to complex esthetic situations. This course is designed for the Restorative Dentist, Periodontists, and Oral Surgeons focus-ing on current implant treatment philosophies and methodologies for replacing currently missing teeth and the management of patients who will be losing a tooth or teeth in the esthetic zone. Emphasiswill be placed on evidence based diagnosis and treatment planning, and surgical and prosthetic management of soft and hard tissue for optimal anterior implant esthetics. You will learn: Prognostic keysfor predictable esthetic implant treatment; Immediate vs. Delayed vs. Early placements: Indications, Contraindications; Management of the implant socket gap; Bone grafting & Soft tissue grafting concepts;Papilla management for implant vs. natural teeth; Management of inter-implant papilla; Management of surgical and prosthetic complications; and Provisionalization (contour for optimal gingival esthetics).Dr. Kan completed Prosthodontics and Implant Surgical training from Loma Linda University School of Dentistry where he is a Professor of restorative dentistry and maintains a private practice limited toimlant surgery and prosthodontics. He lectures worldwide. This course is supported by educational grants from Nobel Biocare, Dodd Dental Lab, Hayes Handpiece and PNC Bank.

Thursday, May 5, 2016Gordon J. Christensen DDS, MSD, PhD – Provo UT – “THE CHRISTENSEN BOTTOM LINE-2016” This fast moving “bottom line” course includes the areas of dentistry with the most activity and change in any given year. It is easily understood and has numerous summaries that help attendees to interpret the ongoing advancements in the profession. The course encourages audience participation, and questions and answers and is presented in an enjoyable and humorous manner. The hottest aspects in the following topics will be included: Endo, implants,technology, fixed pros, lasers, operative, esthetics, equipment, radiology, and periodontics. On the completion of this course attendees should be able to: List the most important and useful new techniques in these topics; List the most important and useful materials discussed in these topics; List the most important and useful new concepts discussed in this course; and Implement those aspects of the course most applicable to your practice. Gordon J. Christensen is Founder and Director of Practical Clinical Courses (PCC), Chief Executive Officer of Clinicians Report Foundation (CR), and a Practicing Prosthodontist in Provo, Utah. Since 1976, he and his wife Rella have conducted research in all areas of dentistry and published the findings to the profession in the well-known CRA Newsletter now called CLINICIANS REPORT. This course is supported by educational grants from Dodd Dental Lab, Hayes Handpiece, PNC Bank and VOCO.

2015/2016DKU is an ADA CERP Recognized Provider. ADA CERPis a service of the American Dental Association toassist dental professionals in identifying qualityproviders of continuing dental education. ADA CERPdoes not approve or endorse individual courses orinstructors, nor does it imply acceptance of credithours by boards of dentistry. DKU designates thisactivity for 30 continuing education credits. Concernsor complaints about a CE provider may be directed tothe provider or to ADA CERP at www.ada.org/cerp.

Registeron -line atDKUdental.com

Approved PACE Program ProviderFAGD/MAGD credit. Approval does notimply acceptance by a state or provin-cial board of dentistry or AGD endorse-ment. The current term of approvalextends from 3/1/2013 to 2/28/2017.Provider ID #217995

Pennsylvania State Board of Dentistry Information If you have changed your address, State Board regulations require you to notify the SBOD of your new address. Visit

www.dos.state.pa.us/dent On the right side of the page, see a list of options under Board Resources –

Online Services – for change of addressBoard Laws & Regulations – to view Rules & Regulations

General Information – for license renewal applicationsAnnouncements – for any Special Notifications from the SBOD

or call the State Board of Dentistry at 1-717-783-7162


Health Watch (cont’d.)Restructure Your Day for Better Sleep

help restore patterns of sleep and wak- rest. The free

the older years may allow yo – sleep

Harvard Health Letter

“I see a fair number of people who say their sleep was better when they were working, but after retirement it be-

.” She notes that a throw off the regulating sleep and waking.

or a sleep

there isn’t an underly the sleep problems. may help. Dr.

you went to bed, estimate how long it took to fall many times you woke up in the

morning. That baseline data will help you see

just estimate the values the ne – that

may more

Fatigue in the WorkplaceW fatigue

energy-drink maker Red Bull and jobs site Glassdoor

weariness on the job. -

they’deadline, and 4home needed on the job. workers doing that. Ninety-

others depending on energy drinks (parents 33

UNCERTAINTY

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Visit ProAssuranceDentistCare.com for more information.

Professional Liability Insurance & Risk Resource ServicesProAssurance Group is rated A+ (Superior) by A.M. Best.


Dental Dates

The JOURNAL welcomes news concerning activities of your dental study club or other bona fide dental associations. Send information (as formatted below) to the Philadelphia County Dental Society via email: [email protected] or fax: 215-925-6998. Deadline for publication is the first of the month prior to publication (March 1 for April/May/June issue), and information will be published on a space-available basis.

JANUARY 201626 CENTER CITY STUDY CLUB – Dinner Meeting at Estia Restaurant, at 6:00 p.m., featuring Dr. Eric Weiss, “Socket Grafting for the Restorative and Surgical Team.” For information, contact Amanda Cerini at

215-985-4337 or [email protected] or 215-985-4337 or visit the website at www.laudenbach.com

MARCH16 PHILADELPHIA COUNTY DENTAL SOCIETY –Continuing Education Program at the Philadelphia

Hilton Hotel, City Avenue, featuring Marianne Dryer, R.D.H., “Radiology in the Dental Office,” (morning session); and Mark Kiefer, “Electronic Requirements for HIPAA Compliance, (afternoon session). CPR Re- Certification will be available at 3:45 p.m. Register online at www.philcodent.org

16 GREATER PHILADELPHIA DENTAL HYGIENE STUDY CLUB – 6 to 9 p.m. Featuring Harold Middleberg, D.M.D., “Orthodontics in the 21st Century: When to Treat and When to Leave Alone.” For

information, contact Maggie Rutherford, R.D.H. at [email protected]

APRIL12 CENTER CITY STUDY CLUB – Dinner Meeting at Estia Restaurant, at 6:00 p.m., featuring Dr. Alan Atlas, “The Compromised Tooth: Risk Assessment Criteria for Tooth Retention and Protocols for Successful

Reconstruction.” For information, contact Amanda Cerini at 215-985-4337 or [email protected] or 215-985-4337 or visit the website at www.laudenbach.com

20 GREATER PHILADELPHIA DENTAL HYGIENE STUDY CLUB – 6 to 9 p.m. Featuring Marianne Dryer, R.D.H., M.Ed., “Managing Dentin Hypersensitivity: A Continuous Care Strategy.” For information,

contact Maggie Rutherford, R.D.H. at [email protected]

MAY19–21 PENNSYLVANIA’S DENTAL MEETING – Annual meeting of the PDA. Hershey Lodge, Hershey, PA. Featuring CE programs, social events and PDA business meeting. For program and registration, visit www.padental.org/PDM or contact Rebecca Von Nieda at [email protected]

20 PHILADELPHIA COUNTY DENTAL SOCIETY –Continuing Education Program at the Philadelphia Hilton Hotel, City Avenue, speaker to be announced. Register online at www.philcodent.org

25 GREATER PHILADELPHIA DENTAL HYGIENE STUDY CLUB – 6 to 9 p.m. Featuring Neil Lehrman, D.D.S., M.S., “LANAP, LAPIP and Beyond: Laser-Mediated Wound Healing in the 21st Century.” For information, contact Maggie Rutherford, R.D.H. at [email protected]

JUNE3–4 PENNSYLVANIA MISSION OF MERCY (MOM) – Pittsburgh, PA. To volunteer or to make a contrib-

ution, contact www.mom-n-pa.com

SEPTEMBER14 GREATER PHILADELPHIA DENTAL HYGIENE STUDY CLUB – 6 to 9 p.m. Featuring Kathy

Malone, R.D.H., E.F.D.A., C.D.A., “Radiology Review for the Dental Professional.” For information, contact Maggie Rutherford, R.D.H. at [email protected]

21 PHILADELPHIA COUNTY DENTAL SOCIETY –Continuing Education Program at the Philadelphia Hilton Hotel, City Avenue, speaker to be announced. Register online at www.philcodent.org

23-25 CHESAPEAKE DENTAL CONFERENCE – Ocean City, MD. For information, call 410-964-2880 or visit www.msda.com/cdc-at-a-glance.html


Classified AdsClassified Advertisement Policy. The Society reserves the right to accept, decline or withdraw classified advertisements at its discretion. The Society believes the advertisements that appear in these columns are from reputable sources; the Society neither investigates the offers being made nor assumes any responsibilities concerning them. Every precaution is taken to avoid mistakes, but responsibility cannot be accepted for clerical or printer’s errors. Requests to run advertisements “until further notice” cannot be accepted; the advertiser is responsible for renewals. Names of box number advertisers cannot be revealed. The JOURNAL reserves the right to edit copy of classified advertisements. Classified ads will not be taken over the telephone. DOCTOR, ARE YOU SEEKING EMPLOYMENT? Call the Philadelphia County Dental Society at 215-925-6050 or Fax 215-925-6998 to have your name listed on our employment referral list. Monday thru Thurs-day, 10 a.m. to 4 p.m.

DOCTOR, ARE YOU LOOKING FOR AN ASSO-CIATE or for a dentist to work in your practice? Call the Philadelphia County Dental Society at 215-925-6050 or Fax 215-925-6998 for the list of dentists seeking employment. Monday thru Thursday, 10 a.m. to 4 p.m.

HOMEBOUND PATIENTS NEED CARE – If you have time in your schedule, why not consider providing care to homebound patients? Many patients need dental care, and most pay for the services. For more information, call Dr. Glenn Goodhart at 215-635-0200.

FOR SALE – MARYLAND, VIRGINIA DENTAL PRACTICE SALES. No buyer’s fees. FREDERICK – Retiring, modern, PT grossing $250K. CROFTON – 5 ops, modern, grossing $850K, retiring. GLEN BURNIE – 8 ops insurance based clinic grossing near $1 million. 1-800-544-1297 or [email protected]

EQUIPMENT FOR SALE – 4 ops of useable equip-ment, instruments, handpieces and forceps. Call 856-665-6404.

PRACTICE TRANSITIONS – We specialize in Practice Sales, Appraisals and Partnership Arrangements. Ask about our free guides for Sellers and Buyers. For information on services and listings, contact Philip Cooper, D.M.D., M.B.A., American Practice Consultants, toll free 1-800-400-8550, or www.ameriprac.com

FOR SALE – Dental practice with great potential. The University City area of Philadelphia is booming. Universities and hospitals are expanding and new luxury apartment buildings are going up. This is one of the last individually owned Dental Practices in the area. Already paperless with digital x-rays. Call Henry Lazarus at 215-382-5126 or email: [email protected]

DENTAPPRAISE™ – Nationwide Dental Practice Appraisals since 1992. Pre-sale, purchase, estate, mediation. “Ballpark Edition” approximate estimate, “Premier Edition” comprehensive market value. Information brochure: POLCARI ASSOCIATES, Ltd. 1-800-544-1297 or [email protected]

OPPORTUNTIY AVAILABLE – Looking for a dentist for an underprivileged area. Hiring for full time or part-time. Get paid every 2 weeks. Family oriented. Need to be experienced with all aspects of dentistry (especially EXTS and RCT). Call Samantha if interested 267-394-1416. Philadelphia, PA

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Workplace Tips Ragan Communications, publisher of corporate communications, public relations and leadership development newsletters, as well as other sources offer the following workplace tips through several of its online publications. Although targeted to corporate environment, these can be adapted for your practice and your personal life.

Get the Fire Back Are you inspired at work? If not, you may run the

risk of career deterioration and burnout. To get the fire back in your work – and your life – try these suggestions:

One way to find inspiration for yourself is to help other people find theirs. Stretch them with demanding assignments, challenge them to learn new skills, prepare them for the future – and look for ways to do the same yourself.

Don’t wait passively for things to happen. Look for opportunities to start projects, make changes, and influence the people around you.

Take a class; go to a museum; learn a new sport. Open yourself to new

around you.

Stay Civil in a Dispute Civility in the workplace is crucial to everyone’s happiness and productivity. Although you may not be able to avoid occasional conflicts, you can keep dis-agreements from shattering relationships and creat-ing an environment of hostility by remembering these rules when your blood starts to boil: ’t yell. If you find yourself raising your voice – or if others are suggesting you calm down – stop talking. Take a few deep breaths and try to resume in a normal tone. If you can’t, then break off the discussion until you regroup. Name-calling is never appropriate. Nor is telling co-workers to shut up or to stop being stupid, stubborn, ridiculous, or ignorant. Concentrate on solving the immediate problem, not assigning blame. Don’t bring up a co-worker’s previous mistakes or start rehashing issues that have long been settled. If the current problem is part of a pattern of behavior, arrange to talk privately once the situation is resolved. ’t get physical. You should obviously never slap, shove, punch, or administer any other kind of physical abuse toward a co-worker. Also refrain from attacking chairs, doors, walls, and the like. Violence, no matter where it’s directed, is never an appropriate response.

An Approach for Feedback

managers don’t always know what it sounds like. To

give feedback that helps employees improve and grow, follow these guidelines:

Be sure your feedback is based on a genuine desire to help workers do a better job, not to punish or hurt them.

Don’t split your attention. The more you focus on the worker while delivering your feedback, the better chance for real two-way communication.

Vague or general statements don’t tell the worker what must be done.

Don’t guess or assume

anything about the employee’s motivations. Stick to the facts, and withhold judgments about others’ behavior.

People process feedback more effectively when it’s delivered promptly, so the incident you’re discussing is fresh in their mind (and yours).

Offer realistic suggestions and options that the worker can carry out right away.

Rudeness Is Catching in the Workplace Germs can run rampant in a workplace, but so

Journal of Psychology, reported that rudeness can be contagious. The researchers followed 90 graduate business students as they practiced negotiation techniques over seven weeks, switching partners several times. Students who described a partner as rude were more likely to be considered rude themselves by subsequent partners more often than those who negotiated with people they felt were polite. This suggests, the

make people more inclined to engage in it themselves. Do your best to stay polite and courteous all the times, and you may be able to stop an epidemic in your organization.

The best preparation for good work tomorrow is to do good work today.

(1856-1915) American writer, publisher and artist

American Practice Consultants, a full service Dental Practice Broker

& Appraiser, was founded in 1985 by Philip A. Cooper, D.M.D.,

M.B.A. to provide a range of transition services to dentists who are

selling or buying a practice.

Let Us ExpertlyGuide You Through:• VALUATION • MARKETING

• NEGOTIATION • CONTRACT REVIEW

• FINANCING • MINIMIZING TAXES

• TRANSITION PLANNING WITH PATIENTS & STAFF

• AND SO MUCH MORE!

Philip A. Cooper, D.M.D., M.B.A.

Ask About Our

FREE GUIDESFor Sellers & Buyers!

DENTALPRACTICESALESWant to Know More? We Can Guide You.

www.ameriprac.com

704 East Main Street, Suite D • Moorestown, New Jersey 08057856-234-3536 • 800-400-8550 • [email protected]

Am Pract Philad Cty 10/2/12 12:03 AM Page 1

the journal of the philadelphia county dental society volume 82 issue 1

Documents