the institute of medicine’s call for action affirmed the need for a “business excellence”...

• The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care

Business Excellence

• Commitment to performance improvement• Key areas of focus

– People

– Processes

• Improvement tactics– Define best practices for each benchmark

– Establish award for top-performers

– Tap the competitive drive of stakeholders

http://members.bpir.com/site/mgtbriefvol4iss6_BE.pdf

The Seven Pillars of Emergency Care “Balanced Scorecard”

• Safety … quality, outcomes, commitment• Satisfaction … reputation for excellence• Solvency … lean processes, coding, UM• Space … facility/equipment function• Staff … staffing, credentials, retention• Support … administration/medical staff• Systems … processes, care paths,

technology

EmEx’s Universal ROI

• Improved Safety– Maximize care quality

– Decrease malpractice claims

• Increased Efficiency – Maximize revenue (LWBS lower)

– Minimize turnaround times (more cases per existing space)

– Decrease costs (ED staff more motivated)

• Enhanced Reputation and Goodwill– patients more satisfied

– staff more professionally satisfied

– medical staff more likely to refer cases

• EmEx-Compare– Benchmarking

• EmEx-Award– Excellence recognition

• EmEx-Consult– Performance improvement

• EmEx-Contact– Satisfaction improvement– Risk Mitigation

EmEx Services

EmEx-Compare Tangibles

• Easy data acquisition– No HIPAA-sensitive data transmitted

– ED leader worksheet

– Stakeholders receive brief, web-based survey

• 240 page benchmark report– Over 100 discrete emergency care measures

– Benchmarked to similar EDs

– Discussion and references with hyperlinks

• Emergency Center of Excellence eligibility for top performers

• ED Toolkit access

EmEx Compare Report

EmEx-Compare Investment

Benchmarking and Stakeholder Surveys• Price: $4,500 • Staff engagement

– Your ED leaders spend a few hours collecting necessary information

– Hundreds of your ED stakeholders each spend several minutes completing web-based survey

• Satisfaction assured– Money-back guarantee

• EmEx-Award offers EDs with superior performance the opportunity to be designated as an Emergency Center of Excellence– superiority based on EmEx-Compare performance

• On-site verification is required to protect the integrity of the Emergency Center of Excellence designation

• Our emergency nurse reviewer will visit your ED and review ED processes, systems, charts, etc. and speak with ED staff to verify previously submitted performance indicators

EmEx-AwardEmergency Center of Excellence


Benefits• Build goodwill with your patients and your

community– Your improved reputation will increase your ED volume

• Recognize performance excellence• Enhance staff morale• Improve performance through the spirit of

competition by creating a tangible goal

Pricing• $5,000 (plus reasonable travel expenses)

– Half the revenue supports the Foundations of our sponsoring organizations

– The rest covers administration costs for the program (EmEx derives no profit from EmEx-Award)

• Designation endures for two years• Our design team can assist your marketing

department in the creation of individualized, print-ready materials as well as a press release


EmEx-ConsultRapid Improvement Plan

• EmEx-Consult provides on-site consulting services to create a rapid improvement plan for your ED

Our Philosophy• Identify high-value ED improvement opportunities• Relay solutions that satisfy all stakeholders

– nurses, physicians, administrators, medical staff

• Use LEAN methodology to improve efficiency and reduce waste, especially regarding ED throughput

• Identify best practices for implementation


Consulting Team

• Emergency physician with ED operations expertise• Emergency nurse, process engineer, or second EP• At least 30 total on-site hours over 2 days

Benefits• Improve ED performance• Identify practice gaps• Prioritize solutions• Implement best practices• Optimize ED throughput• Enhance relationships between ED stakeholders


Differences from Other Consultants• EmEx-Compare, our benchmarking/survey service, is

used to obtain a 360-degree pre-engagement review• An emergency physician with ED operations

expertise is always on the consulting team• We have no relationship with corporate ED staffing

companies, which introduce the possibility of recommendation biases


2009 Pricing• $40,000 (plus reasonable travel expenses)

• Must also participate in EmEx-Compare


Improving PerformanceRecognizing Excellence

[email protected] www.emergencyexcellence.com

1-877-700-EMEX

the institute of medicine’s call for action affirmed the need for a “business excellence”...

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