• The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care
Business Excellence
• Commitment to performance improvement• Key areas of focus
– People
– Processes
• Improvement tactics– Define best practices for each benchmark
– Establish award for top-performers
– Tap the competitive drive of stakeholders
http://members.bpir.com/site/mgtbriefvol4iss6_BE.pdf
The Seven Pillars of Emergency Care “Balanced Scorecard”
• Safety … quality, outcomes, commitment• Satisfaction … reputation for excellence• Solvency … lean processes, coding, UM• Space … facility/equipment function• Staff … staffing, credentials, retention• Support … administration/medical staff• Systems … processes, care paths,
technology
EmEx’s Universal ROI
• Improved Safety– Maximize care quality
– Decrease malpractice claims
• Increased Efficiency – Maximize revenue (LWBS lower)
– Minimize turnaround times (more cases per existing space)
– Decrease costs (ED staff more motivated)
• Enhanced Reputation and Goodwill– patients more satisfied
– staff more professionally satisfied
– medical staff more likely to refer cases
• EmEx-Compare– Benchmarking
• EmEx-Award– Excellence recognition
• EmEx-Consult– Performance improvement
• EmEx-Contact– Satisfaction improvement– Risk Mitigation
EmEx Services
EmEx-Compare Tangibles
• Easy data acquisition– No HIPAA-sensitive data transmitted
– ED leader worksheet
– Stakeholders receive brief, web-based survey
• 240 page benchmark report– Over 100 discrete emergency care measures
– Benchmarked to similar EDs
– Discussion and references with hyperlinks
• Emergency Center of Excellence eligibility for top performers
• ED Toolkit access
EmEx Compare Report
click
EmEx-Compare Investment
Benchmarking and Stakeholder Surveys• Price: $4,500 • Staff engagement
– Your ED leaders spend a few hours collecting necessary information
– Hundreds of your ED stakeholders each spend several minutes completing web-based survey
• Satisfaction assured– Money-back guarantee
• EmEx-Award offers EDs with superior performance the opportunity to be designated as an Emergency Center of Excellence– superiority based on EmEx-Compare performance
• On-site verification is required to protect the integrity of the Emergency Center of Excellence designation
• Our emergency nurse reviewer will visit your ED and review ED processes, systems, charts, etc. and speak with ED staff to verify previously submitted performance indicators
EmEx-AwardEmergency Center of Excellence
EmEx-AwardEmergency Center of Excellence
Benefits• Build goodwill with your patients and your
community– Your improved reputation will increase your ED volume
• Recognize performance excellence• Enhance staff morale• Improve performance through the spirit of
competition by creating a tangible goal
Pricing• $5,000 (plus reasonable travel expenses)
– Half the revenue supports the Foundations of our sponsoring organizations
– The rest covers administration costs for the program (EmEx derives no profit from EmEx-Award)
• Designation endures for two years• Our design team can assist your marketing
department in the creation of individualized, print-ready materials as well as a press release
EmEx-AwardEmergency Center of Excellence
EmEx-ConsultRapid Improvement Plan
• EmEx-Consult provides on-site consulting services to create a rapid improvement plan for your ED
Our Philosophy• Identify high-value ED improvement opportunities• Relay solutions that satisfy all stakeholders
– nurses, physicians, administrators, medical staff
• Use LEAN methodology to improve efficiency and reduce waste, especially regarding ED throughput
• Identify best practices for implementation
EmEx-ConsultRapid Improvement Plan
Consulting Team
• Emergency physician with ED operations expertise• Emergency nurse, process engineer, or second EP• At least 30 total on-site hours over 2 days
Benefits• Improve ED performance• Identify practice gaps• Prioritize solutions• Implement best practices• Optimize ED throughput• Enhance relationships between ED stakeholders
EmEx-ConsultRapid Improvement Plan
Differences from Other Consultants• EmEx-Compare, our benchmarking/survey service, is
used to obtain a 360-degree pre-engagement review• An emergency physician with ED operations
expertise is always on the consulting team• We have no relationship with corporate ED staffing
companies, which introduce the possibility of recommendation biases
EmEx-ConsultRapid Improvement Plan
2009 Pricing• $40,000 (plus reasonable travel expenses)
• Must also participate in EmEx-Compare
EmEx-ConsultRapid Improvement Plan
Improving PerformanceRecognizing Excellence
[email protected] www.emergencyexcellence.com
1-877-700-EMEX