The ideal collaborative workspace

- how to make a knowledge worker truely effective

Collaboration --> Internet and www

• one of the original intentions of Internet and www was collaboration

  

A funny thing happened on the way to the web. Hypertext, a model for fostering collaboration and content management by flexibly working with information items, essentially took one step forward and two steps back.... ..the web has failed to achieve many facets of the vision web inventor Sir Tim Berners-Lee had in mind in the first place..... The print-centricity dominating most personal computing platforms and tools has also hampered hypertext during recent decades...." 

Peter O'Kelly (Burton Group) -  "Whatever happened to the Web?"

Internet pioneers and inventors  - collaboration was the objective of the exercise

Vannevar BushNear the close of World War II, Vannevar Bush, the former director of the wartime Office of Scientific Research and Development, urged scientists to turn their energies from war to the task of making the vast store of human knowledge accessible and useful. The "infostructure" he sketched out—including a proposal for what might be seen as a kind of precursor to hypertext—was destined to be realized in what we now know as the Internet.   "As We May Think"   1945 Bush described a theoretical machine he called a "memex," which was to enhance human memory by allowing the user to store and retrieve documents linked by associations. This associative linking was very similar to what is known today as hypertext.

The pioneers thought about collaboration

Vannevar Bush

1945

Pioneered associative linking- the idea of Hypertext

The pioneers thought about collaboration

Vannevar Bush

1945

Doug Engelbart

1968

developed Hypertext or Hypermedia as a working tool

Internet pioneers and inventors  - collaboration was the objective of the exercise

Doug Engelbart Engelbart was one of several in the 60's who, inspired by Bush, worked on the idea of the Hypertext model.His NLS/Augment system prefigured the Web, shared screen teleconferencing, much of what we know as hypertext, in what's often called the Mother of All Demos. "By 'augmenting human intellect' we mean increasing the capability of a man to approach a complex problem situation, to gain comprehension to suit his particular needs, and to derive solutions to problems." In the late 1960's Doug created the Journal (along with the mouse, shared-screen interactive hypertext and video, dynamic outlining and many other inventions) to support the needs of high performance, problem solving teams. His objective was not ‘Content Management’, it's always been direct support for communication intensive working processes - augmenting a team's collective IQ.  Him and his team developed Hypertext or Hypermedia as a working tool He was also the inventor of the computer mouse.   1968

The pioneers thought about collaboration

Vannevar Bush

1945

Doug Engelbart

1968

Tim Berners-Lee

1991

Internet pioneers and inventors  - collaboration was the objective of the exercise

• Brought Hypertext and Internet together to create the World Wide Web

• Developed the Hypertext Transfer Protocol (http)

• Developed Hypertext Markup Language (html) 

• wrote the first web server and web browser• is the director of the

World Wide Web Consortium (W3C)  

 

 

1991

Tim Berners-Lee

"Whatever happened to the Web?"

the collaboration bar

the pioneers thought about collaboration

PublishingStatic html pages

Dynamic pages

Web applications

Web Services

Processes/applicationscollaborating

Social Networkingwiki, blog, FB,mash-ups, etc.

People collaborating"wisdom of the crowd"

Semantic Web

Web 0         Web 1.0                Web 1.5                                Web 2.0                   Web 3.0

Promises of the next WebTim Berners-Lee originally expressed the vision of the Semantic Web as follows:[7] • I have a dream for the Web [in which computers] become capable of analyzing all the data

on the Web – the content, links, and transactions between people and computers. A ‘Semantic Web’, which should make this possible, has yet to emerge, but when it does, the day-to-day mechanisms of trade, bureaucracy and our daily lives will be handled by machines talking to machines. The ‘intelligent agents’ people have touted for ages will finally materialize.

– Tim Berners-Lee, 1999  

Tim Berners-Lee on Semantic Web

TB-Lee: The Next Web of open linked data

"Enterprise 2.0" pionéer Harvard Business School Professor Andrew McAfee

• Coined the term "Enterprise 2.0" and "Emergent Social Software Platforms" (ESSPs)

• Enterprise 2.0: The Dawn of Emergent Collaboration

• His blog   • See this video 

 • See also the definition of Slates on the

next slides • with a more recent update/addition here:

Second definition of Enterprise 2.0  

 

 

2006

Web 2.0 / Enterprise 2.0

What characterizes Web/Enterprise 2.0

Search For any information platform to be valuable, its users must be able to find what they are looking for Links are an excellent guide to what's important and provide structure to online content

Authoring  Internet blogs and Wikipedia have shown that many people have a desire to author. Evidence from Wikipedia shows that group authorship can lead to convergent, high quality content

Tags  - don't try to impose an up-front categorization scheme; let one emerge over time as a result of user's actions  --> folksonomy

Extensions - take tagging one step further by automating some of the work of categorization and pattern matching

Signals technology to signal users when new content of interest appears

 

Source: Enterprise 2.0: The Dawn of Emergent Collaboration

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Other great tools/resources

• Embracing social media in the enterprise• Enterprise 2.0 Demystified•   2.0 Adoption Council  

... to bring together managers of large enterprises who are early adopters of Enterprise 2.0. See this 2.0 Adoption Council Intro.

2.0 Adoption Council

We are a collection of managers in large enterprises that are charting the course for 2.0 adoption. Although we may use different platforms and tools, we all share a common enthusiasm for bringing a new way of working to our representative companies. We call ourselves “internal evangelists” and some say we have one of the most difficult, yet exciting jobs in the global marketplace...

  The 2.0 Adoption Council is a self-service community of passionate early

adopters. From members with over 100K seats under management to members experimenting with departmental deployments, we all share a common goal of delivering 21st century collaboration and social connectivity to the enterprise. In a recent survey, our members indicated 36% are managing budgets between $500K and $1M; although another 40% is still in the planning stages and can’t assess their total budget spend.

  ... We are not admitting sellers of IT software or hardware products,

consultants, agencies, press, or analysts into the 2.0 Adoption Council. The group exists as strictly a peer support channel for customers to help each other and share experiences. We will be launching an external community soon for all friends and fans of the global enterprise 2.0 movement.

  To apply to become a member of the Council, send us an

inquiry on LinkedIn and we will get back to you in 48 hours.

Burton Group's OWF platform - to create and effective workplace for today's information worker

Enterprises have optimized process-centric and transactional systems for computer efficiency, making workers adapt to the system. However, when employees are performing ad hoc work, the opposite should occur—the system should adapt to the worker. The Online Workplace Framework (OWF) is a vendor-neutral framework that describes how mechanisms such as personal productivity, collaboration, search, and knowledge-sharing tools can be combined to create an effective workplace for today’s information worker. This overview by Burton Group Senior Analyst Larry Cannell discusses how applying the OWF helps enterprises improve information worker effectiveness while saving money through decreased system duplication.

Creating the true collaborative workspace

Let's collaborate on this: • Comment on blog:

The collaborative work - the nature of, current status and the ideal

• Respons on a survey• Collaborate in a wiki environment 

o "The ideal collaborative workspace"o How to collaborate  o  ...o emails? No! No! No! (see illustration next page)

 

Features/requirements of an ideal collaborative workspace - here is where we all come with suggestions

• When we put an article (which could be just a question) out on the collaborative workspace, the following happens: o the article is automatically linked to all relevant information

produced (self-configured view filters applied)o anybody else working on the same or related issues will know of

the presence of this article or questiono you can be informed of who these other persons/organisations

areo .....

•  • The true collaborative workspace is a place where we can spend

most of our productive time• It is automatically fed and updated with to-the-point relevant

information of what you are working on / have an interest in• The engine behind combines tagging, auto-tagging, smart search,

etc. to produce this to the user

Features/requirements of an ideal collaborative workspace - here is where we all come with suggestions

• All workflow flows through this main portal• It is individual, based on your profile, interests and work assignment• You can easily discover and collect contributions from people with

similar focus as yourself across org borders• Available information you need either flows to you or is easily

searchable (include both internal and external sources).• Views and searches can be time filtered.• The tools to update/input/output should be generic and readily

available to any collaborator (internal or external), any place and on any device that could http-communicate on the Internet.

• The content characteristics are not document/print centric, but rather compound, collaborative, interactive centric (see Whatever happened to the Web?)

• All relevant input are encouraged, available and appreciated - the wisdom of the crowd

Features/requirements of an ideal collaborative workspace - here is where we all come with suggestions

• There are good mechanisms for interaction and contributions are rewarded

• The employee feel empowered and appreciated• The company/employer will benefit from a lot more value and

contributions from each employee

•  

The next Web

• Semantic Web• Tim Berners-Lee originally expressed the vision of

the Semantic Web as follows:[7] o "I have a dream for the Web [in which computers] become

capable of analyzing all the data on the Web – the content, links, and transactions between people and computers. A ‘Semantic Web’, which should make this possible, has yet to emerge, but when it does, the day-to-day mechanisms of trade, bureaucracy and our daily lives will be handled by machines talking to machines. The ‘intelligent agents’ people have touted for ages will finally materialize."

o – Tim Berners-Lee, 1999•  

The next Web

• See Tim Berners Lee on the Semantic Web (Web3.0)

• Og også denne nylige av Tim Berners-Lee på TED konferansen: http://www.ted.com/index.php/talks/tim_berners_lee_on_the_next_web.html