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THE IBM GLOBAL EXECUTIVE FORUMON MEDIA AND COMMUNICATIONS 2009
Succeeding in the New Economic Environment – Taking Risk and Finding Opportunity in Unprecedented Times
THE FOUR SEASONS, HAMPSHIRE ENGLAND
NOVEMBER 11TH - 12TH 2009
10mm bleed
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Welcome to our Global Executive Forum on Media and Communications
We are delighted you’ve chosen to invest some of your valuable time at the IBM Global Executive Forum on Media and Communications (GEF). Each year GEF provides a private venue for a select group of senior business leaders to explore the evolving state of affairs in the telecommunications, media and electronics industries. This year we will deal squarely with the challenging economic realities in which we find ourselves, while exploring future growth opportunities through collaboration and innovation. Our intent is to facilitate an exceptional networking opportunity that spurs deeper thinking, fresh ideas and new relationships.
The industries involved in this Forum have become central to defining the way people observe, react and respond to the massive changes occurring in the world today. The impact is felt on every level -- personal, professional, economic and societal – and this Forum is dedicated to exploring those influences by fueling provocative discussion about how we can shape our future.
Over the next day-and-a-half we look forward to a great dialogue with you and your colleagues. Thanks for being here.
Gary Cohen, General ManagerGlobal Communications Sector, IBM
Bill Battino, Managing Partner Global Communications SectorIBM Global Business Services
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Schedule of Events
Tuesday 10th November
18:30 Welcome Reception and Dinner in the Seasons Restaurant (West Wing)Hosted by: Gary Cohen, General Manager, IBM Global Communications Sector
Wednesday 11th November
07.00 Breakfast at leisure (Beckington Room)
08.30 Succeeding in the New Economic Environment - Taking Risk and Finding Opportunity in Unprecedented Times Forum Welcome and Opening RemarksBill Battino, Managing Partner, Communications Sector, IBM Global Business Services
Executive Perspective: Ginni Rometty, Senior Vice President, Sales & Distribution, IBM
Session 1: Embracing the New Economic EnvironmentAre we in “just another business cycle” or something deeper? The industries represented at this Forum are experiencing profound change. Many of us are driving that change by influencing the way the world conducts its business; interacts with one another; entertains and informs itself. How do we best lead in such turbulent times? Surely there is focus on value -- prudent, incremental efficiencies that sometimes feel more like a survival plan. Restructure. Preserve capital. Streamline operations. And then there are bolder plays such as merger and acquisition opportunities that may be uniquely attractive in this environment, if we act with speed and precision. It’s one thing to embrace change…but can we define it?
Host and Moderator: Chris Pearson, Managing Partner, Global Telecommunications Industry, IBM Global Business Services
Speakers and Panelists:Eelco Blok, Board Member and Managing Director, Business, Wholesale & Operations, KPN Royal Dutch TelecomJean Schmitt, Managing Partner, Sofinnova Partners Stuart McIntosh, Ofcom Competition Partner & Board Member
10.00 Coffee Break
10.30 Session 1: Panelist Remarks (continued)--Discussion and Open Forum
12.00 Lunch
13.30 Session 2: Embracing CollaborationExperiments in collaboration are perhaps more prevalent among our Forum attendees than any other collection of industries. Together we’re creating markets, shaping cultural norms and bringing new economies into the mainstream. Communication and entertainment devices have redefined consumer behavior, while marketing and delivery arrangements between operators, manufacturers, programmers and other content providers have changed people’s everyday lives. Network and IT partnerships have restructured cost models while enabling greater flexibility and speed in the development of new products and services. But questions still outnumber answers. Can we expect more profitable partnerships between content, device and network providers? What will be the impact of the explosion in social networking, community-generated content and over-the-top video programming? Will “open” or “proprietary and unique” platforms prevail? And how are advertising and other monetization approaches impacting the overall customer experience?
Panel 1: A Collaborative Revolution in New Services and Devices
Hosts and Moderators: Steve Canepa, General Manager, IBM Global Media & Entertainment Industry Scott Stainken, General Manager, IBM Global Telecommunications Industry
Speakers and Panelists: Jean-Philippe Vanot, Executive Vice President, Innovation & Marketing, France TelecomBlake Chandlee, Vice President & Commercial Director, EMEA, Facebook Dirk Wauters, CEO, VRTJeff Revoy, President, Interactive Services, CenturyLink
15.00 Coffee break
15.30 Panel 2: Collaborating Profitably in Content Distribution, Applications and Advertising
Host and Moderator: Steve Abraham, Managing Partner, Global Media & Entertainment Industry, IBM Global Business Services
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Speakers and Panelists:John Calkins, EVP, Corporate Development, Sony Pictures Entertainment Matthew Key, Chairman & CEO, Telefonica Europe Patrick Morley, COO, Telegraaf Media GroupChristian Wegner, Chief Strategy Officer, ProSiebenSat.1 Group
17.00 Session adjourns
19.00 Depart hotel for dinner
19.30 Special dinner at The New Mill Restaurant
Thursday 12th November
07.00 Breakfast at Leisure (Beckington Room)
08.30 Session 3: Building a Smarter Planet
Host and Moderator: Gary Cohen, General Manager, IBM Global Communications Sector
Imagine how much further we can progress as a planet in this era of pervasive instrumentation where almost anything – any person, any object, any process or service, any organization, large or small, is becoming networked, intelligent and part of the world’s digital fabric. We’re moving beyond the need for data and insight. We demand foresight. And not just into our own enterprise, but the macro environment that affects us as well. What is it we need to know -- and when precisely do we need the information -- to take strategic, timely, decisive action? The implications of this new age are profound indeed and our Forum participants all have an emerging role to play in it.
Speakers and Panelists: Rory Sutherland, Vice Chairman and Chief Creative Officer, Ogilvy Atul Bindal, President, Mobile Services, Bharti Airtel LtdEmily Green, CEO, Yankee Group Fred Balboni, Managing Partner, IBM Business Analytics & Optimization
10.00 Coffee Break
10.30 Session 3: Panelist Remarks (continued) -- Discussion and Open Forum
12.00 Closing Remarks & Analysis Eric Riddleberger, Communications Sector Strategy & Transformation Leader, IBM Global Business Services
12.10 Lunch
13.30 Adjourn and departures
Schedule of Events List of Participants
Steven Abraham Managing Partner, Media & Entertainment Industry
IBM Global Business Services
Mohammad Ali Vice President & Sr. Project Executive - Maxis
IBM Global Services
Luis Alvarez Satorre President BT Global Services Enterprises
Bruce Anderson General Manager, Electronics Industry IBM
Claudia Azevedo Executive Director & CEO, Media and SSI
Sonaecom
Fred Balboni Managing Partner IBM Business Analytics and Optimization
William Battino Managing Partner, Communications Sector
IBM Global Business Services
Rajinder “RP” Baveja Sr. Bharti Project Executive IBM Global Technology Services
Chris Benne Lead Account Partner - AT&T IBM Global Business Services
Saul Berman Global Lead Partner, Strategy & Change Consulting
IBM Global Business Services
Atul Bindal President Mobile Services Bharti Airtel
Eelco Blok Board Member and Managing Director, Business, Wholesale & Operations
KPN Royal Dutch Telecom
John Calkins Executive Vice President, Corporate Development
Sony Pictures Entertainment
Steve Canepa General Manager IBM Media & Entertainment Industry
Mario Cavestany Vice President, Telecommunications and Media Industries
Southwest Europe, IBM
Blake Chandlee Vice President & Commercial Director Europe, Middle East, Africa, Facebook
Patricia Cobian Business Manager O2
Gary Cohen General Manager, Communications Sector
IBM
Ernest Cu CEO Globe Telecom
Name Title Company
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P.N Dhoot Vice Chairman Videocon Industries
John Donovan Chief Technology Officer AT&T
Elias Drakopoulos Chief Commercial Officer, Enterprise & Business Services
OTE
Ramon Fuertes Territory Sales Manager IBM
Martin Guillaume Global Business Services Leader
IBM UK & Ireland
Emily Green President & CEO Yankee Group
Didier Haas Managing Director - France Telecom Group
IBM
Johan Heij Comms Benelux S&D Leader & GBS Comms NL Leader
IBM
Grant Helmendach North America Telco Leader IBM
Avinash Joshi Director, Communications Sector IBM
Frans Kempen Industry Leader, Media & Entertainment IBM Global Business Services
Matthew Key Chairman & CEO Telefonica Europe
Azwan Khan Osman Khan Group Strategy Officer Axiata
Ajay Khindria Client Director IBM
Didier Lebrat Chief Technology Officer BSkyB
Judith List Americas Telecommunications Industry Leader
IBM Global Business Services
Stuart McIntosh Ofcom Competition Partner & Board Member
Ofcom
David Messenger Corporate Administrative and Chief Development Officer
Virgin Mobile USA
Don Moffat Sr. Vice President, Procurement and Strategic Sourcing
Rogers Communications
Patrick Morley COO Telegraaf Media Group
Ekow Nelson Global Communications Sector Leader IBM Institute for Business Value
James O’Brien Client Executive-O2 IBM
José Manuel Paraíso Director, Global Technology Services IBM Portugal
Name Title Company Name Title Company
List of Participants
Ashish Patel Managing Director Intel Capital EMEA
Chris Pearson Managing Partner, Telecommunications Industry
IBM Global Business Services
Purigali “PK” Prasanna Partner, Communications Sector IBM Global Business Services
James O’Brien Client Executive IBM UK Communications Sector
Rossana Rashid CFO Maxis Communications
Jeffrey Revoy President, Interactive Services CenturyLink
Eric Riddleberger Communications Sector Strategy & Transformation Leader
IBM Global Business Services
Ginni Rometty Sr. Vice President IBM Global Sales & Distribution
Ramanthan Sathiamutty General Manager, Communications Sector ASEAN
IBM
Jean Schmitt Managing Partner Sofinnova Partners
Mark Schweitzer Chief Commerical Officer Virgin Media
Scott Stainken General Manager IBM Global Telecommunications Industry
John Stankey President & CEO AT&T Operations
Matthew Stankey Marketing IBM Global Business Services
Rory Sutherland Vice Chairman, Executive & Chief Creative Officer
Ogilvy
Chua Seok Theng Chief Information Officer Maxis Communications
Will Ulaszek Managing Director - AT&T IBM
Jean-Philippe Vanot Sr. Executive Vice President, Innovation & Marketing
France Telecom/Orange
Niko Waesche Partner, Northeast Media Leader IBM Global Business Services
Dirk Wauters CEO VRT
Christian Wegner Chief Strategy Officer ProSiebenSat.1 Media
Andy White Client Executive IBM
Wei Yu Vice President of Communication Sector
IBM
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SPEAKER
Biographies
Steven Abraham, Managing Partner, Media & Entertainment Industry,
IBM Global Business Services
Steven Abraham has worldwide responsibility for IBM’s Global Business Services for the Media
and Entertainment industry. Under his leadership the M&E business has broadened to include
filmed entertainment, television, media networks, games, music, publishing, information providers,
advertising, consumer products, theme parks and sports, online variants of all these businesses and
pure-play online players. He has expanded the business throughout North America, Europe and Asia
Pacific and particularly in emerging markets such as India and China. Mr. Abraham’s primary role has
been building and operating the business, but he also has been directly involved with most of the
world’s leading M&E players, such as Disney, Sony, Time Warner, Newscorp, Google, NBC Universal,
CCTV, BBC, Canal+, TVGlobo and others.Before joining IBM Mr. Abraham was Global Managing
Partner of the Entertainment, Media and Communications consulting practice at Pricewaterhouse
Coopers Consulting. Prior to PwCC, Mr. Abraham managed software development at Xerox Systems
Development, and was a key member of a group that collaborated with Xerox’s famed Palo Alto
Research Center to pioneer products and services that helped form the foundation for today’s digital
consumer services. He also was involved in the early development of the Arpanet, which led to the
creation of the Internet.
ATTENDEE
Luis Alvarez Satorre, President, BT Global Services Enterprises
Luis Alvarez started his professional career in Ericsson and later he worked in IBM. In 1987 he joined
Banco de Santander where he had several management positions in IT areas such as Data processing
and Systems development. In Banesto, he was Director of Electronic Banking since 1996. Mr. Alvarez
joined BT in April 1999 as Multimedia and Internet Director being responsible for the definition and
development of Internet services. Since January 2001 he has been running Spain and Portugal as
Country Manager with significant business growth. In Oct. 2005 he also took responsibility over
Latinamerican operations. In May 2007, Mr. Alvarez was appointed as President of BT EMEA. As part
of his role in Europe, he will also continue to lead BT´s business in Latin America and will be responsible
for BT´s global telecommunications market (GTM) internationally.
Mohammad Ali, Vice President & Sr. Project Executive - Maxis, IBM Global
Services
Mohammad Ali is currently the Vice President & Senior Program Executive responsible for leading a
Telecom Transformation program for a major Telco. in the ASEAN region, this program will transform
the Customer Care, Service Delivery Platform, Business Intelligence, Billing and Operational Support
Systems for the customer, benefiting 11 million customers. Prior to the ASEAN assignment Mr. Ali was
the Vice President Business and IT Transformation responsible for leading a Telecom Transformation
program for a major Telco. in the Asia Pacific region, this program will transform the Customer Care,
Billing and Operational Support Systems for the customer, benefiting 20 million customers. Prior to the
above assignment Mr. Ali was VP responsible for Application Services with in IBM’s Telecommunication
& Media Industry with focus on large scale complex Systems Integration programs. Mr. Ali successfully
led the transformation and outsourcing program for a major US telecom organization with over 24
thousand end users and 30 Million customers. Transformation program’s focus was the customer
care systems and contact centres along with outsourcing of the legacy applications. Prior the above
assignment Mr. Ali was Senior Project Executive responsible for IT outsourcing and transformation
of a major international telecommunications company, this transformation resulted in replacement of
the existing billing, customer care and operational support systems along with introduction of new
business processes.
ATTENDEE
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Biographies
Bruce A. Anderson, General Manager, Global Electronics Industry,
IBM Sales and Distribution
Bruce A. Anderson is the General Manager of the Global Electronics Industry for IBM. Mr. Anderson
is responsible for over US $4 billion in products and services that IBM provides to electronics industry
participants, from semiconductor and telecommunications companies to medical device and
consumer electronics makers. Mr. Anderson has spent over 25 years assisting companies in their
use of information technology to solve their business problems and gain competitive advantage as a
management consultant to the electronics industry. He was previously a Vice President and Partner
of IBM’s Global Business Services unit, where he led a supply chain practice of 850 consultants. This
practice consulted on supply chain strategy, process re-engineering and systems implementation, and
was the largest commercial sector practice in IBM. Mr. Anderson has authored and contributed to
many thought leadership papers and solution offerings in the electronics industry. They are available
at: ibm.com/electronics. Mr. Anderson is an active member of the Consumer Electronics Supply
Chain Academy Advisory Board. Bruce, his wife Sara and their three children reside in Chicago, where
he serves on the board of Junior Achievement of Chicago and Irving Park Carlson Ministries. He
remains active with the College of Business Supply Chain Management program at his alma mater,
the University of Illinois.
Fred Balboni, Managing Partner, IBM Business Analytics and Optimization
Fred Balboni is the worldwide leader for Business Analytics and Optimization (BAO), IBM Global
Business Services. Launched in April 2009, IBM’s BAO consulting services draws on the company’s
deep expertise in vertical industries, research, mathematics and information management to help clients
improve the speed and quality of business decisions while better understanding the consequences
and business outcomes of those decisions.
Prior to this role, Mr. Balboni was the Worldwide Retail Industry Leader for IBM Global Business
Services. As a dual citizen of the United States and Australia, Mr. Balboni has lived in the US, the
UK and Australia. His clients have included companies in the US, Europe, China, Japan, Australia
and New Zealand. While in Australia, he was IBM Vice President, Asia Pacific Retail Industry and
previously led the Systems Integration business for GBS Asia/Pacific. Mr. Balboni has over 25 years
of consulting experience, 15 of them working with retail clients. In addition, Fred has led projects in
banking, telecommunication, public sector, automotive and aerospace and defence industries.
He has experience in leading large complex transformation programs and projects. He has led client
strategy and operations design projects. In addition, Mr. Balboni’s strong suit is in the use of technology
and applications. His client experience ranges from specific business process design to large programs
of enterprise-wide transformation. His technology program experience includes analytics, custom
development and ERP projects. He has worked in business areas such as merchandising, supply
chain, e-commerce/multichannel, risk management and loyalty programs.
Mr. Balboni graduated from Georgia Institute of Technology (Cum Laude) with a Bachelor of Mechanical
Engineering. He has attended post graduate education at Oxford University.
SPEAKER
Claudia Azevedo, Executive Director and CEO, Media and SSI, Sonaecom
Claudia Azevedo previously worked as the Head of the Mergers and Acquisitions department at
Sonaecom before moving on to her current role as Executive Director and CEO of Media and SSI.
Ms. Azevedo has a degree in Business Management from the Universidade Catolica do Porto and an
MBA from INSEAD, FONTainebleau.
ATTENDEE
ATTENDEE
SPEAKER
William Battino, Managing Partner, Communications Sector,
IBM Global Business Services
William Battino is responsible for IBM’s consulting services to the media & entertainment,
telecommunications and energy & utility industries. Mr. Battino has 26 years of consulting experience
(Coopers & Lybrand, PwC Consulting) in the areas of strategic planning, transformation, acquisition,
market assessment, financial analysis, and organizational assistance. Mr. Battino has distinguished
himself by focusing on emerging business developments in the media and telecommunications
industries, including online, Internet and digital media client projects since the mid-1980’s. Mr. Battino
founded and developed the Electronic Access multi-client series conducted in North America and
Europe, still considered the seminal Internet study of the 1990’s. He is co-author of The End of
Television, Navigating The Media Divide, The End of Advertising and Beyond Advertising papers. Mr.
Battino is a retired (term limit) Board member of the Roper market research organization. Mr. Battino
holds an MBA in Strategic Planning and Marketing from Carnegie Mellon University and a BS degree in
Management Information Systems and Psychology from the State University of New York at Albany.
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Chris Benne, Partner, IBM Global Business Services
Chris Benne is a Partner in the Telecommunications Practice of IBM Global Business Services and the
Lead Account Partner for AT&T where he is responsible for consulting and systems integration services.
Prior to his current role, Mr. Benne ran the Operations Strategy group within the telecommunications
practice and led a number of client engagements focused on improving operating results. Prior to IBM,
Mr. Benne was a Partner with PricewaterhouseCoopers in the Communications & Media consulting
practice. Mr. Benne received his undergraduate degree from Drury College and his MBA from Duke
University’s Fuqua School of Business. He resides in the Atlanta, GA area.
Biographies
Atul Bindal, President, Mobile Services, Bharti Airtel
Atul Bindal is President, Mobile Services of Bharti Airtel Ltd. He is a member on the Airtel Management
Board (AMB), and chairs the Mobile Management Board (MMB). Prior to this, Mr. Bindal was
President,Telemedia Services. In his previous roles, Mr. Bindal has served as Executive Director South for
the Mobility business, and before that as Group Chief Marketing Officer and Director Mobility. Mr. Bindal
is a Mechanical Engineer from Delhi University, and a Post Graduate in Management from the Indian
Institute of Management Calcutta. Before moving to Bharti, Mr. Bindal was Commercial Director, Asia
Pacific with DHLat Singapore with executive responsibilities for Sales, Marketing, Customer Service,
Pricing and E-Commerce for the US$1.5Bln region. Previously, Mr. Bindal served with AlliedSignal/
Honeywell for almost seven years across India, Asia Pacific and the USA in various operating and
functional roles. He was VP &GM Asia, Middle East and Africa for the Power Systems Business when
he left Honeywell. Earlier, Mr. Bindal has worked in various leadership roles in Marketing, Sales and
General Management with American Express, Lipton andShell. Mr. Bindal is married to Anu. Their son
Aditya is a sophomore, studying Economics. Mr. Bindal and Anu live in Gurgaon with their two year
old Labrador.
Eelco Blok, Board Member and Managing Director, Business, Wholesale & Operations,
KPN Royal Dutch Telecom
Eelco Blok was appointed as a member of the Board of Management on June 1, 2006 and was
responsible for KPN’s Fixed division until January 1, 2007. Since that date he has been responsible
for KPN’s Business Segment and Wholesale & Operations Segment in The Netherlands, and as from
October 2007 for KPN’s Getronics Segment. Mr. Blok joined KPN in 1983 and had various management
positions, including positions as director of KPN’s departments Carrier Services, Corporate Networks
and Fixed Net Operator, and he was responsible for Corporate Strategy & Innovation. Most recently he
was Chief Operating Officer for our Fixed division. He was previously, from April until December 2004, a
member of our Board of Management. Mr. Blok is a member of the Advisory Board of New Venture, a
member of the Board of ICT-Office and a non-executive member of the Board of iBasis.
SPEAKER
SPEAKER
Saul Berman, Global Lead Partner, Strategy & Change Consulting,
IBM Global Business Services
Saul J. Berman, Ph.D. is the Global & Americas Leader for the IBM Strategy & Change Consulting
group within IBM Global Business Services (GBS). In this role he works closely with major corporations
around the globe on strategic business issues. He leads a worldwide team of IBM consultants focused
on delivering business value through business, technology and operations strategy engagements as
well as organizational change initiatives.
Prior to this role, Dr Berman was the Lead Strategy Partner for the Media and Entertainment Practice
as well as a Global Strategy & Change Services Leader at IBM GBS. Before joining IBM, Saul was
the Global Strategic Change Leader at PwC Consulting. He was also previously with The Boston
Consulting Group, a divisional Vice President with Broadway Department Stores and an Assistant
Professor of Management at the University of Southern California.
Dr. Berman has more than 25 years of consulting experience advising senior management of large
corporate and start-up organizations. He has directed engagements addressing issues of strategy,
organization, and operations. He has worked extensively on issues of competitive positioning,
differentiation, new business plans & strategies, new business models, growth, operational & cost
improvement, operations/ manufacturing strategy, organizational design and enterprise transformation.
His clients have included most of the major media companies as well as internet companies,
telecommunication companies, consumer goods manufacturers, retailers and automotive companies
in the United States, Japan, Europe and Australia.
Dr. Berman holds a Ph.D. in Management and Information Systems and a MBA in Production Systems
and Operations Research from the Graduate School of Business at Columbia University in New York.
He obtained a Bachelor of Science in Economics at The Wharton School, University of Pennsylvania,
Philadelphia.
A frequent speaker to industry and strategic planning organizations such as the World Economic
Forum, MIPCOM, Consumer Electronics Association, McGraw Hill Media Summit, the National
Association of Broadcasters, Online Publishers Association and Digital Hollywood, Dr. Berman was
named as one of the Top 25 Consultants of 2005 by Consulting Magazine. He is also an editorial
advisory board member for Strategy & Leadership Magazine.
Additionally, Dr. Berman served as a board member of the USC Film School Entertainment Technology
Center, and of the Southern California chapter of the Strategic Leadership Forum, and has authored
numerous publications.
ATTENDEE
James O’Brien, Client Executive, IBM UK Communications Sector
James O’Brien is an IBM Client Executive with account management responsibility for Telefonica O2
UK. Prior to this role Mr. O’Brien has worked in a number of sales management roles across IBM’s
Global Technology Services unit, Public Sector business and as the sales leader for the UK Utilities
business. Mr O’Brien joined IBM in 1995. He studied Classics at Nottingham University and lives near
London.ATTENDEE
ATTENDEE
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John Calkins, Executive Vice President, Corporate Development,
Sony Pictures Entertainment
John Calkins is Executive Vice President of Corporate Development for Sony Pictures Entertainment
(SPE), responsible for driving corporate initiatives in emerging business areas, coordinating corporate
and divisional investments and divestitures and overseeing the implementation of the SPE mid range
planning process. Prior to coming to Sony Pictures, he was President of Warren N. Lieberfarb &
Associates (WNLA), and came to WNLA from Warner Bros, where he ultimately held the post of Senior
Vice President of Corporate Business Development and Strategy. Prior to joining Warner Bros, Mr.
Calkins was with McKinsey & Company, as an Associate Principal in its Los Angeles office. He received
his MBA from Duke University’s Fuqua School of Business as a Fuqua Scholar, and is active on a
number of private company and charity boards of directors.
Mario Cavestany, Vice President of Telecommunications and Media Industries,
Southwest Europe, IBM
Mario Cavestany is Vice President for South West Europe (France, Italy, Belgium, The Netherlands,
Luxembourg, Spain, Portugal, Greece and Israel) for the Telecommunications and Media Industries.
He is originally from Spain and completed studies in Telecommunications Engineering in Madrid and
in Business Management at Milan’s Bocconni University and London School of Economics. Mr.
Cavestany has been in leadership roles in the Telecommunications and Media Industry teams at IBM,
running different technical and sales positions since 1985. From 1999 until July 2003, Mr. Cavestany
was in the IBM WW HQs in New York, developing Global Strategy for the Telecommunications Industry
and launching the WW Digital Media and Wireless e-business Solutions units. In 2001, Mario took
over as the IBM executive in charge of the Communications Sector Sales (comprising Telecom, Media
and Energies & Utilities industries) for Latin America, headquartered in Coral Gables. In 2003 Mr.
Cavestany was appointed to lead the Telecommunications Industry business building a renewed
telecommunications solutions portfolio and supporting labs, developing partnerships with Independent
Software Vendors and building a specialized team that engages on BSS/OSS, CRM, SDP, Innovation,
Content Services and Network Transformation projects with different clients across Europe.
Biographies
Gary Cohen, General Manager, Communications Sector, IBM
Gary Cohen brings more than twenty-five years of global leadership, expertise, industry insight and
IT customer knowledge to his current position as General Manager, Global Communications Sector,
IBM Corporation. Mr. Cohen has worldwide revenue, profit and customer satisfaction responsibility
for IBM’s clients in three industries: telecommunications, media and entertainment, and energy and
utilities. He also leads IBM’s efforts in the emerging business areas of Digital Media and Wireless
Broadband Solutions. Mr. Cohen is a member of IBM’s Performance Team, its Innovations and Values
Team and IBM’s strategy leadership team.
SPEAKER
Blake Chandlee, Vice President & Commercial Director, EMEA, Facebook
Blake Chandlee is SVP Sales, EMEA, at Facebook where he is responsible for the commercial sales
and sales support teams designed to expand Facebook’s UK presence and relevance within the
overall marketing community. Prior to Facebook, Mr. Chandlee worked at Yahoo! UK Ltd, where he
was Commercial Director, UK and played an instrumental role in setting the strategic direction of
the organization and managing the various sales teams calling on agencies and clients in the UK
marketplace. Previously, Mr. Chandlee was a founder and senior partner in Kryptonite Ventures, a
consulting service focused on NPD and business development. He has also been part of various
founding teams resulting in three new companies that focused on the intersection of consumers and
media. Mr. Chandlee holds a bachelor’s degree in management from Gettysburg College.
SPEAKER
ATTENDEE
Steve Canepa, General Manager, IBM Global Media & Entertainment Industry
As General Manager for IBM’s Global Media and Entertainment Industry division, Steve is
responsible for the P&L of the world-wide organization covering the Entertainment, Broadcast,
On-line, Cable, Publishing, Satellite, Sports, Music and Advertising segments. He directs the
group’s strategy, marketing, business development, industry solutions, product offerings, partner
relationships and sales. Mr. Canepa is a seasoned business executive with over 25 years of
experience building, growing and leading profitable businesses. He is often recognized by his
peers for his insights into the ongoing transformation of the Media and Entertainment Industry.
Digital Media Magazine named him one of the most influential executives in Digital Media and
he has received an EMMY for innovation. Mr. Canepa’s success stems from his extensive
relationships and deep understanding of the key business imperatives facing firms in the Media
and Entertainment industry as they move to optimize and transform their organizations, operations
and business models to sustain excellence and profit in today’s highly competitive marketplace.
SPEAKER
SPEAKER
Ernest Cu, President & CEO, Globe Telecom Inc.
Ernest Cu was appointed president and chief executive of Globe Telecom Inc. in April 2009. He joined
Globe in July 2008 as a Deputy CEO responsible for strengthening project executions and day-to-
day operations. Ernest has over two decades of general management and business development
experience spanning multi-country operations. Prior to joining Globe, he was the President and
Chief Executive Officer of SPI Technologies. He has been the driving force behind the company’s
transformation from a simple data conversion company to one of the largest independent content
outsourcing service providers in the world. Ernest started with the company in 1997, and was named
Chief Executive Officer in 1998. Since then, he has led the development of the company through
diversification into the publishing, legal, healthcare and financial services markets and directed the
establishment of the company’s sales and marketing efforts in the United States. Ernest is also the
Founding Chairman of eTelecare Global Solutions, now the largest call center company in Asia serving
leading American financial, computer and telecommunications firms. Ernest is the recipient of the 2003
Ernst & Young “Entrepreneur of the Year” award for the “Information and Communications Technology”
category for the Philippines for his achievements in the BPO sector. Ernest received his MBA in 1984
from the J.L. Kellogg Graduate School of Management, Northwestern University. In 1982, he received
his Bachelor of Science in Industrial Management Engineering from De La
Salle University in Manila, Philippines.
ATTENDEE
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PN Dhoot, Vice Chairman, Videocon Industries
Mr. Pradeep Dhoot is among the top industrialists of India. Fondly addressed as Mr. PND; he has
been instrumental in establishing the Videocon group foray into the electronic industry with the
manufacturing of a single product – CTV. Since then Videocon has become a global player and
has earned a niche spot in the field of home appliances, consumer electronics, Telecom, DTH
Service and oil & natural gas exploration. Videocon Group has now clocked a turnover of more
than US$4 billion in 2008. Mr. Dhoot is currently the Director of Videocon Industries Limited.
He is also a member of Young President Organization and Society for Information Display. In
2005, he received ‘Man of Electronics’ award by CETMA. Mr. Dhoot is credited with Videocon
group’s manufacturing and marketing success. He heads several brands like Videocon, Sansui,
Electrolux, Hyundai, Kenstar, Next and Kelvinator in India. With the acquisition of Thomson picture
tube business, Videocon become a global company having footprints in China, Italy, Eastern
Europe, and America. Videocon has set up global R&D centers in Italy, China, Korea & Japan and
is fast expanding in the areas of plasma and LCD panels manufacturing in different parts of the
world. Videocon is also among the largest producer of glass shells in the world. Videocon has
also set up India’s biggest crude oil extraction venture in the private sector and is exploring oil &
gas in Australia & Oman. Despite his hectic business schedule, Mr. Dhoot always creates time
for philanthropic activities. He has undertaken various community service activities in the field of
education, health & environment. Apart from this he supports many schools and hospitals for the
underprivileged in collaboration with the Indian government.
ATTENDEE
Biographies
John Donovan, Chief Technology Officer, AT&T
Mr. Donovan is chief technology officer for AT&T. In this role, he oversees the company’s global
technology direction and innovation road map, including product development, network and engineering
operations, AT&T Labs and the security and intellectual property organizations. Mr. Donovan previously
was executive vice president of product, sales, marketing and operations at Verisign Inc., a technology
company that provides Internet infrastructure services. At VeriSign, Mr. Donovan was responsible for
leading VeriSign’s global sales organization, driving the expansion of broad solutions offerings, and
integrating a global professional services capability. Before that, he was chairman and CEO of inCode
Telecom Group Inc., where he helped shape strategic direction and positioning for wireless network
operators around the globe. Previously, Mr. Donovan was a partner with Deloitte Consulting, where
he was the Americas Industry Practice director for telecom. He is a director of the board of 2Wire and
services as chairman of the board of the Alliance for Telecommunications Industry Solutions (ATIS). He
has authored two books, The Value Enterprise, published in January 1998, and Value Creating Growth,
published in 1999. Donovan received a B.S.E.E. from the University of Notre Dame and earned an
M.B.A. in finance from the University of Minnesota.
ATTENDEE
Ramon Fuertes, Territory Sales Manager, IBM
Ramon Fuertes is Territory Manager within IBM Belgium for General Business. He manages a team
of account managers, covers several industries amongst them Media & Entertainment in Belgium. He
works with IBM for almost 7 years, of which 3 in sales & 4 in consulting. Before joining IBM, Ramon
worked for PriceWaterhouseCoopers & Realsoftware managing/delivering advisory missions. Mostly
in the area of business process improvements along with ERP implementations. Ramon has a finance
& controlling background and started his career as assistant of the CFO at a services company. Ramon
speaks French, Dutch, English & German.
ATTENDEE
Elias Drakopoulos, Chief Commercial Officer, Enterprise & Business Services, OTE
From 1989 to 1998, Elias Drakopoulos held various managerial positions at AT&T, Bell Laboratories
and Lucent Technologies in the United States, where he was responsible for design and techno-
economical matters and in parallel, was an adjunct professor at the Illinois Institute of Technology and
Northwestern University in the United States. In 1998, he was appointed Director of Network Planning
in Lucent Technologies for Europe until 2001 and subsequently until January 2003 Vice President of
Solutions, Business Development and Marketing for Europe, based in London. He joined OTENET
as General Manager Technology, Strategy and Development in February 2003 and in February 2007
became Managing Director of the company. In October 2003 he became Chairman of the BoD of
OTEnet Telecom in Cyprus and of VoiceNet. He assumed the position of Chief Commercial Officer for
Enterprise and Business Services on December 18, 2007.
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20 21
Biographies
Emily Green, President & CEO, Yankee Group
Emily Green is chartered with continuing Yankee Group’s leadership in navigating the global connectivity
revolution as the president and CEO. She also sits on the Board of Directors for Yankee Group. Before
joining Yankee Group, Ms. Green was the CEO of Cambridge Energy Research Associates (CERA),
the preeminent research and consulting firm in the energy sector, and led its sale in 2004 to IHS
Energy. Previously, Ms. Green served for 9 years in leadership roles with the IT advisory firm Forrester
Research, helping the company grow from a privately held boutique to a publicly traded market leader.
From 2001 to 2003, she was managing director, Forrester Research North America; she also launched
and built the company’s European operations from 1998 to 2001. Green holds a B.S.L. degree in
linguistics from Georgetown University and an M.S.E. degree in artificial intelligence and computer
graphics from the University of Pennsylvania.
SPEAKER
Johan Heij, Comms Benelux S&D Leader & GBS Comms NL Leader, IBM
Johan has 20 years of experience in business consulting and IT mainly in the Communication sector.
Johan has an extensive international track record in serving Telecommunication clients in business
advise, financial management, cost reduction programmes, package implementation, system
integration and maintenance, and datacenter optimalisation.
ATTENDEE
Grant Helmendach, North America Telco Leader, IBM
Grant Helmendach has more than 25 years of professional experience in technology sales, consulting,
product development and outsourcing. Mr. Helmendach began his career at IBM working with
financial services companies holding positions in product, sales and sales management. Grant left
IBM in 1995 to lead the turnaround of a line of business with the leading debit and EBT processor in
the United States. Upon completion of this assignment, Mr. Helmendach joined a CRM consulting
firm leading their business development efforts in the Southeast United States. Mr. Helmendach left
the firm in 2001 with the head of the strategy practice to form Customer Innovations, a Strategy
Consulting firm focused on optimizing the customers’ experience with Fortune 500 Companies. In
2003 Mr. Helmendach rejoined IBM in the Strategic Outsourcing Practice using IBM capital and newly
acquired PWC Consulting skills to close large outsourcing deals in the Telecommunications Industry.
Mr. Helmendach is now the Telco Sales Leader for North America.
ATTENDEE
Martin Guillaume, Global Business Services Leader, IBM UK & Ireland
Martin is IBM’s Global Business Services leader for media in the UK and Ireland. He has broad media
background acquired in the US and Europe at Sony, Bertelsmann and Goldman Sachs. Since 2007,
he has been delivering value to media clients in the UK drawing on IBM’s strong solutions set,
deep technology capabilities and global reach. In 2004, Martin was providing system and strategy
consulting services to multinational companies in France as head of global accounts at Atos Origin.
In 2000 Martin was Technology Officer for a $300M private equity firm founded by Goldman Sachs.
Before that, Martin held various positions in the media sector including Bertelsmann’s e-Commerce
CTO and systems director for Sony.
ATTENDEE
Didier Haas, Managing Director, France Telecom – Orange Group, IBM
Didier Haas is Managing Director in charge of France Telecom – Orange Group at IBM France since
2008. Previously, he was Vice President, Industry & Communications sector at IBM France since
2002. Mr. Haas joined IBM in 1989 as business engineer for France Telecom during 4 years. He is 44,
married, 4 children.
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Avinash Joshi, Director Communications Sector, IBM
Avinash has been a telcom professional throughout his career of 19 yrs. He joined IBM in 2003 as
Client Rep in Comm sector and was one of the few early members of the sector. As a client rep
for Vodafone account he was instrumental in creating IBM relationship which eventually resulted in
largest strategic outsourcing contract in year 2007. Apart from Vodafone he lead IBM in securing
success at Idea Cellular, Tata Communications, BSNL etc. In his current role as Director comm
sector, Avinash is responsible for developing IBM’s business in Telecom, energy & Utility and Media &
Entertainment Industry. Prior to IBM, Avinash has rich experience of over 13 years in companies like
Ericcson, Siemens and BPL. Avinash graduated in Electronics Engineering in 1989 followed by MBA
from JBIMS, Mumbai.
22 23
Judith List, Americas Telecommunications Industry Leader, IBM Global Business Services
Judy List currently is the Telecommunications Industry Leader for IBM Global Business Services in the
Americas. In this capacity, she is responsible for all the consulting, systems integration, and application
management services that IBM provides to Telecommunications clients. This includes all aspects of
strategy, marketing, client management, sales, and solution delivery. She brings almost 25 years of
experience providing consulting services, large-scale systems integration solutions, and outsourcing
delivery to this role. Judy List joined IBM from Unisys, where she held multiple roles as a Vice President
and Managing Partner. In her initial assignment, she was responsible for driving the evolution of Unisys
Global Outsourcing and Infrastructure Services strategy and portfolio, as well as leading the growth of
the Channels and Partners business. She oversaw marketing and delivery of integrated solutions that
drew on a full range of Unisys outsourcing and infrastructure consulting, management and support
services. She joined Unisys in April, 2005 from BearingPoint, where she had been Executive Vice
President for Communications and Content, a line of business spanning telecommunications, cable,
media, entertainment and utilities. Judy drove the unit’s strategic growth by leading and winning major
contract initiatives and leveraging key alliances. Earlier, Judy headed BearingPoint’s Services Solutions
Group, which encompassed consulting practices delivering infrastructure, customer relationship
management, supply chain, enterprise resource planning and other services to clients in the financial
services and communications industries. Before joining Bearing Point, Judy held increasingly senior
roles at Telcordia Technologies (formerly Bellcore), where she headed several business units, with
significant profit-and-loss responsibility. Judy also spent 3 years as an Assistant Professor of
Psychology at Clark University.
ATTENDEE
Biographies
Frans Kempen, Industry Leader, Media & Entertainment, IBM Global Business Services
Frans Kempen is a GBS leader in the Media and Entertainment sector in the Netherlands. Also, he is
responsible for a number of Telco clients in the Netherlands.
ATTENDEE
SPEAKER
Matthew Key, Chairman & CEO, Telefonica Europe
Matthew Key became Chairman & CEO of Telefónica Europe at the start of 2008. Prior to this, he
was CEO of O2‘s largest business, O2 UK. He joined O2 UK in February 2002 before becoming
CEO on 1 February 2005. In his three years as CEO, he oversaw a turnaround of the business, as
the company significantly outperformed the market and all of its competitors. O2 is now the UK’s
largest operator by revenues and customer numbers. Specific highlights during this period include
O2 becoming Apple’s exclusive partner for the iPhone, the opening of The O2 (now the world’s most
popular entertainment venue) and the creation of a 50:50 joint venture, Tesco Mobile. Telefónica
Europe operates in 5 countries – UK, Germany, Czech Republic, Ireland & Slovakia. The Company has
45 million customers, a turnover of €15bn and Operating Profit of €5bn. The Company’s product range
across Europe encompasses multiple communication services and fledgling businesses in personal
media and financial services. Prior to O2, Matthew held various financial roles with Vodafone, Coca-
Cola, Schweppes, Grand Metropolitan and Kingfisher. He qualified as a Chartered Accountant with
Arthur Young in London in 1987, having previously achieved a first class honours degree in Economics
from Birmingham University. He is married with three children and lives in Buckinghamshire.
ATTENDEE
Didier Lebrat, Chief Technology Officer, BSkyB
Didier Lebrat joined Sky in December 2006 as Chief Technology Officer. In this role, Didier leads the
Technical strategy, development and operations for Broadcast, IT, Internet and Network platforms.
Before joining Sky, Didier worked at Vodafone Italy as Chief Technology Officer. His function covered
the design, implementation and operations of network and information systems. Previously he was
Chief Technical Officer at Orange UK for five years. He also held the position of co. CTO for the
Orange Group. His previous experience was with Bouygues Telecom, the French mobile operator,
where he had the initial responsibility of implementing the network operations organization from
scratch. His scope of responsibility was eventually widened with customer facing activities such as
billing and collection. He spent the first 12 years of his career with Sita/Equant a global telecoms
operator, where he led the network operations and customer service with staff presence on 3
continents.
ATTENDEE
Ajay Khindria, Client Director, IBM
Ajay Khindria is IBM’s Client Director responsible for business with Virgin Media. In a career which
spans 24 years with IBM, Ajay was previously responsible for IBM’s business in the Utilities & Media
sectors in the UK, following a role managing IBM’s Data Management business in the UK, Ireland and
South Africa. Ajay graduated from University with an Engineering degree, and is based in London.
24 25
David R.J. Messenger, Chief Administrative and Corporate Development Officer, Virgin
Mobile USA
David Messenger joined Virgin Mobile USA in 2005 and, as chief administrative officer, is
responsible for customer care, customer base management, IT platforms and services, and
corporate development and strategy. He is also responsible human resources and facilities.
Prior to joining Virgin Mobile USA, Mr. Messenger served as senior vice president of human
resources for Take-Two Interactive Inc. in New York City. Mr. Messenger previously was a
principal at Towers Perrin, holding senior positions responsible for mergers and acquisitions
consulting and the change management practice in the US. Earlier Mr. Messenger worked at
PricewaterhouseCoopers focused on the media, telecoms and entertainment sector both in
Europe and the US. He was educated at the University of Wales College Cardiff and Robinson
College Cambridge in the United Kingdom.
‘Mr. Messenger will be joining the panel for Session One:
Embracing the New Economic Environment.’
SPEAKER
Stuart McIntosh, Ofcom Competition Partner & Board Member
Stuart McIntosh joined Ofcom as Competition Partner in January 2008 and was appointed to the
Ofcom Board in July 2008. Prior to joining Ofcom, Mr. McIntosh was a Strategy partner in IBM’s
communications practice in the US. Before that Mr. McIntosh held senior positions in PWC, where he
led PWC’s Telecoms Consulting Practice, and Adventis, a boutique strategy consultancy. Mr. McIntosh
began his career as an Economist in the UK’s Government Economic Service. He also worked for BT
for a period of 4 years where he held the position of Head of Business Economics.
Don Moffat, Sr. Vice President, Procurement and Strategic Sourcing,
Rogers Communications
Don Moffatt is a results-oriented business leader, recognized for his outstanding record in developing
effective contact strategies in customer service and sales. In his current role, Mr. Moffatt leads the
team that is accountable for the development and delivery of a Rogers-wide service strategy and an
improved ordering, billing and sales infrastructure. In a career spanning over 25 years, Mr. Moffatt
has continually demonstrated strong leadership in his commitment to customer satisfaction during a
number of senior management roles with major organizations in Canada, the United States of America
and overseas. As Senior Vice President, Customer Care for Rogers Communications Inc, Mr. Moffatt
was responsible for all aspects of customer care for the Rogers suite of communications products,
including the cable, wireless, internet and home phone service. In this role, Mr. Moffatt was ultimately
responsible for more than 8,000 call centre employees, located across the country in British Columbia,
Alberta, Ontario, Quebec and New Brunswick.
ATTENDEE
SPEAKER
Patrick Morley, COO, Telegraaf Media Group
In 1995, Patrick Morley was appointed as Company Secretary at KPN, in 1997 as Director of Network
Architecture and in 1998 as Member of The Board of Management and Chief Technology Officer. In
2001 he was appointed as CEO at Bwirelezz a company specializing in mobile services development.
In February 2002 he was appointed as Chief Operations Officer at O2 Netherlands. He held this
position until the sale of the company in October 2003. Between 2004 and December 2007 he was
Chief Executive Officer at Wolters Kluwer NL. He is presently Chief Operating Officer at Telegraaf
Media Groep. He has extensive non-executive director experience at a number of companies including
Eircom, Wehkamp, Twentsche Kabel Holding, Openlot and Kenniswijk. In addition he is a frequent
advisor to Industry and Government on issues related to information technology, telecommunications
and innovation strategy.
SPEAKER
Ekow Nelson, Global Communications Sector Leader, IBM Institute for Business Value
Ekow Nelson leads strategic thought leadership for telecommunications, media & entertainment
and utilities at IBM’s Institute for Business Value (IBV). A management and information technology
consultant for over 20 years, Ekow has worked in a range of advisory and implementation roles,
from strategy and business development to systems integration and project management for major
telecommunications and media organisations. He is author of numerous papers and articles in
telecommunications and media, published both by IBM and external publications including the Annual
Review of Communications and the Journal of Telecommunications Management.
José Manuel Paraíso, Director Global Technology Services, IBM Portugal
Born on 4th of July in 1961, José Manuel Laginha Paraíso earned a degree in Economics at Universidade
Católica Portuguesa and a Post Graduate degree in Enterprise Management at the same institution.
Started his career as a Project Manager in GTI (Portuguese Software House), and then was responsible
as the first Sales Management to Prodstar Portugal between 1992 and 1995 at CGI Portugal. Later
became the General Director of CGI/Prodstar Portugal. In 1997, he created INSA Portugal, a subsidiary
of Group IBM, which later merged with CGI Portugal. As the General Director of INSA Portugal until
1999, he was responsible for the definition and execution of the company’s strategy. In 1999, he was
invited to join IBM Global Services in Portugal as the Director of Consulting and System Integration
division also known previously as Business Innovation Services until 2001. Between 2002 and 2006,
he was the Director of FSS (Banking and Insurance Sector) where he reported directly to the Country
General Manager of IBM Portugal. Before taking up the responsibilities of IBM Global Technology
Services of IBM Portugal as the Director in April 2009, he had regional responsibilities as the leader of
Banking and Insurance Sector of the IMT SPGIT region (IMT SPGIT – Spain, Portugal, Greece, Israel
and Turkey).
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Biographies
26 27
Biographies
Ashish Patel, Managing Director, Intel Capital EMEA
Ashish Patel is Intel Capital’s Managing Director for Europe, Israel, and the Middle East. He is based
in London, United Kingdom. Mr. Patel has been investing in young business for best part of a decade
and has been with Intel for over seven years during which he has invested in over 25 technology start-
ups including Suse, NetCentrix, and Multimania. He is currently Intel Capital’s non-executive director
of Pipex Wireless and is Intel Capital’s board observer on ip.access, ruNet, and AVG. Prior to Intel,
Mr. Patel was an Investment Director with Actis, a leading Global PE investor in emerging markets
focused on IT and Communications. He qualified as an ACA with Coppers & Lybrand where he was
engaged with corporate finance advisory activity mainly with large cap international businesses. Mr.
Patel graduated in Economics from London School of Economics in London.
ATTENDEE
Chris Pearson, Managing Partner, Global Telecommunications Industry,
IBM Global Business Services
Chris Pearson has overall responsibility for client service, industry strategy and performance for
the telecommunications industry in IBM’s Global Business Services (GBS). He has over 20 years
experience in the telco and transformation consulting business. Prior to his global leadership role
Chris held a number of senior leadership and client service delivery roles including lead global account
executive for Vodafone and IBM industry leader for North East Europe (covering all brands and service
lines). Prior to this Chris was a Consulting Partner in both IBM’s Global Services and in PwC Consulting
where he had responsibility for a number of transformational client delivery programmes in the areas
of BSS (billing and CRM) and OSS (network services). Part of his responsibilities include building
global centres of excellence, defining industry solutions and critical ISV based partnerships, identifying
consulting skill tracks and development needs, defining and executing business and marketing plans.
Chris has represented IBM on a regular basis at major external conferences across Europe (e.g. FT
Telecoms Conference). Chris works with a number of senior clients, industry solution experts and
client teams to build business cases and develop value propositions.
Purigali “PK” Prasanna, Partner, Communications Sector, IBM Global Business Services
P.K. Prasanna is Partner in the Communications Sector, Strategy & Change Practice at IBM where he is
responsible for leading new service innovation and business and technology strategy engagements in
the Media & Entertainment and Telecommunications industries. Prior to IBM, Mr. Prasanna led the IMS
and integration services group at Verisign/inCode Wireless where he led several strategic projects with
global service providers and infrastructure vendors to build business value in business strategy, market
entry and technology development. Mr. Prasanna was earlier President of Flash Networks, a provider
of wireless and satellite data infrastructure software. In this capacity, he developed company strategy,
headed all business functions and developed revenue growth through sales to global wireless and
satellite service providers. He also raised capital for the company in three financing rounds. He began
his career at AT&T where he held a number of senior leadership positions, including Vice-President,
Network Consulting Services and Director, Global Networking Solutions.
ATTENDEE
SPEAKER
Rossana Rashid, CFO, Maxis Communications
Rossana Rashid joined the Group on 16th May 2003 and was appointed as Chief Financial Officer
on 1st January 2004. She plays a strategic role of partnering the business in understanding the
relative economics of different parts of the operations and integrating resources across business
functions and geographic boundaries to deliver high performance across the Group. Concurrently,
she is responsible for financial reporting, governance and compliance, corporate finance, treasury and
procurement both at the Group and Malaysian operations levels. In addition, she is also responsible
for regulatory, business support, corporate communication and corporate social responsibility aspects
of the Malaysian Operations. At the Group level, Ms. Rashid plays a key role in merger and acquisition
activities and operations review of Group companies outside Malaysia.
Jeffrey Revoy, President, Interactive Services, CenturyLink
Jeffrey J. Revoy is President/General Manager of the newly formed Interactive Services group for
CenturyLink, operating in 18 states with voice, data, high speed internet, wireless and entertainment
services to over 5 million customers. CenturyLink generates more than $6 billion in revenues annually
and is included in the Fortune 500® list of America’s largest corporations. In his position, Revoy
is responsible for driving the development and delivery of innovative Web-based applications and
services that will extend CenturyLink’s core strengths as one of the country’s leading communications
companies. Revoy comes to CenturyLink from Yahoo!, and brings nearly 20 years of Internet and
technology experience to his new role. During his six years at Yahoo!, he held a number of product
and business leadership positions, both at headquarters and internationally. Most recently, Jeff was
based in Europe as Vice President of Search and Social Media, including global responsibility for
Yahoo! Answers, one of the most successful Community sites on the Internet. Jeff also served as
Director of International Communication Products, which included products such as Yahoo! Mail,
Messenger and Voice services. Revoy has held other product and business roles in Fortune 500 and
start-up companies including AT&T, AT Kearney and InterTrust Technology, the pioneer in digital rights
management technology. Revoy has a Master of Business Administration from the University of Virginia
and a Bachelor of Business Administration in finance from the University of Wisconsin.
SPEAKER
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28 29
Eric Riddleberger, Communications Sector Strategy & Transformation Leader,
IBM Global Business Services
Eric J. Riddleberger is a Partner with IBM Global Business Services and leads the Global Business
Strategy Practice and the Strategy and Change Practice in the Communications Sector He has more
than 25 years professional experience in telecommunications strategy and technology throughout the
world with IBM, Booz Allen Hamilton, and AT&T Bell Laboratories. Mr. Riddleberger’s focus includes
transformation, market analysis, strategic planning, infrastructure and technology analysis and
business development for both equipment and service providers. In the US, he is focused on wireline
and wireless carriers that are transforming and integrating their businesses. Recent and current
engagements are focused on restructuring to create new infrastructure and capabilities to reflect the
significant changes in the industry as it evolves from a product-centric business to a customer-centric
business. The restructuring of the industry includes the development of new operating models and
new product capabilities, including integrated products and services, customer-centric processes, and
go-to-market strategies.
Ginni Rometty, Senior Vice President, IBM Global Sales & Distribution
Ginni Rometty is senior vice president, IBM Global Sales and Distribution, responsible for revenue, profit
and client satisfaction in the 170 global markets in which IBM does business. In her previous position,
Ms. Rometty was senior vice president, IBM Global Business Services -- IBM’s consulting, systems
integration and applications business, with 2008 revenues of $19.6B and a workforce of more than
100,000 professionals. During her tenure, Ms. Rometty led the integration of PricewaterhouseCoopers
Consulting – the largest acquisition in professional services history -- creating the industry’s largest
team of business consultants and services experts. Ms. Rometty reports to the IBM Chairman. She
was named to Fortune magazine’s “50 Most Powerful Women in Business” in 2005, 2006, 2007, 2008,
and 2009, and Forbes magazine’s 2008 and 2009 listing of the “World’s 100 Most Powerful Women”.
Biographies
Ramanthan Sathiamutty, General Manager, Communication Sector ASEAN, IBM
Rama has been part of the ASEAN IT industry for close to two decades. He is currently the General
Manager for the Communication Sector, ASEAN and has been appointed to the position on 1 July,
2007.Prior to his present role, he has held several key local and regional positions in IBM. These
included Country Manager, Telecommunications Industry, Malaysia and then moving on to take on Asia
Pacific role as the Senior Consulting Manager for the Internet Business, focusing primarily in Korea and
India. Rama holds a MBA from the National University of Malaysia.
SPEAKER
ATTENDEE
SPEAKER
Jean Schmitt, Managing Partner, Sofinnova Partners
Jean Schmitt is a Managing Partner, investing in the technology sector. He joined Sofinnova Partners
in December 2001. He focuses on telecom and wireless markets. Prior to joining, he was the CEO
and founder of SLP InfoWare, a world leader in predictive CRM software for the telecom industry,
which he sold to Gemplus in 2000. Mr. Schmitt then became Vice President, Telecom Solutions and
Applications at Gemplus. Jean is a board member of Accent, Esmertec (SIX:ESMN), Sagem Wireless,
Inside Contactless, Purple Labs, Sensitive Objects, Blyk and Upek. He graduated from the Ecole
Nationale Supérieure des Télécommunications (ENST) and has a post-graduate degree in Artificial
Intelligence. Jean is a senior lecturer at Telecom ParisTech (ENST) since 2005.
Scott Stainken, General Manager, IBM Global Telecommunications Industry
Scott Stainken was named General Manager, Global Telecommunications Industry in March 2009 and
has responsibility for the telecommunications industry across the corporation. One of Mr. Stainken’s
key priorities includes helping IBM’s telecommunications industry clients achieve success within a
converging ecosystem of telecommunications, media and entertainment, IT and consumer electronics
industries. This ecosystem, built on open, standards-based frameworks, technologies and end-to-end
business processes, can improve IBM telecommunications clients’ ability to deliver sustainable value in
this evolving ecosystem. In his prior position Mr. Stainken was the Vice President Sector Sales in South-
West Europe, where he drove client management, value creation, and industry solution development.
Mr. Stainken has held several global leadership positions including: General Manager Wireless,
responsible for IBM’s mobility initiatives worldwide and Vice President Global Telecommunications
Industry.
SPEAKER
Mark Schweitzer, Chief Commerical Officer, Virgin Media
Mark Schweitzer is the Chief Commercial Officer for Virgin Media, having joined the company in
October 2007. He is responsible for leading our Growth initiatives with responsibility for overseeing
our Sales, Marketing, Product Development, Knowledge & Insight teams, Commercial Strategy,
Online presence and Planning and Performance Management for Growth of our Cable, Mobile and
National products and services. Prior to joining Virgin Media, Mr. Schweitzer was Chief Marketing
Officer of Nextel Wireless Communications and Sprint/Nextel until June of 2007 with responsibility
for Advertising, Product Marketing, Sponsorships and Revenue Management. Mr. Schweitzer began
his Communications career in the early 1980s with Time Warner Cable, and has served in various
roles in Marketing, Sales, Product and Customer Operations for MCI Communications, McCaw
Cellular, and in the Marketing Consulting business, including two years in the mid-90s in the UK for BT
Telecommunications. He and his wife Ann, reside in South London.
ATTENDEE
SPEAKER
30 31
John Stankey, President & CEO, AT&T Operations
John Stankey, CEO-AT&T Operations, is responsible for AT&T’s research and development, architecture
and planning, engineering, network operations, information technology and corporate shared services.
Mr. Stankey’s other capacities at AT&T have included Chief Technology Officer, Chief Information Officer,
President and CEO of AT&T’s Southwest Region, and President of Industry Markets. Mr. Stankey
began his career with Pacific Bell in 1985, where he held a variety of positions in sales and service,
network operations, information technology, video operations, engineering, and corporate support.
He served as executive director over Pacific Bell’s advanced communications network and local
wholesale operations before becoming vice president-Industry Markets for SBC Telecommunications
in 1998. In addition to his AT&T responsibilities, Mr. Stankey is vice chairman of the National Security
Telecommunications Advisory Committee and serves on the boards of the Bexar County Performing
Arts Center Foundation and the AT&T Cotton Bowl Classic.
Biographies
Rory Sutherland, Vice Chairman & Chief Creative Officer, Ogilvy
I am the Vice Chairman of the Ogilvy Group UK and OgilvyOne, and I have been with Ogilvy since 1985.
I am also President of the Institute of Practitioners in Advertising. Media is now every bit as creative
a field as “creative,” and in truth the two are hugely interdependent. To make judgments on either in
isolation is as mad as choosing the wine for a meal without giving any thought to the food. The fact that
sanity can prevail – and we once again have media experts within the building – is the single greatest
cause for optimism I have for the next ten years. My favorite career highlights at Ogilvy have been hiring
people who have sometimes floundered at other agencies and watching them flourish at Ogilvy, slowly
but steadfastly transforming some of the world’s great brands; and visiting Touffou.
SPEAKER
Matthew Stankey, Marketing, IBM Global Business Services
Matt Stankey joined IBM in 1995 to help initiate the company’s pursuit of the large-scale data
warehousing and business intelligence solutions marketplace. He has since served the company in a
variety of marketing management roles in technology, software, services, industries and alliances. Prior
to IBM, Mr. Stankey was part of the start-up marketing team at Teradata Corporation and he spent
several years in marketing and public relations for Litton Industries, including their IBM-based computer
services & outsourcing division. Mr. Stankey holds degrees in Communications and Business from
Loyola Marymount University in Los Angeles.
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Will Ulaszek, Managing Director - AT&T, IBM
Will Ulaszek is the Managing Director for IBM’s relationship with AT&T. He was named to this position
in December 2006 after serving in a similar role as the Managing Director for SBC. In this role, he
is responsible for the overall IBM relationship (sales, services, products) with AT&T, including the
management of an independent P&L and all relationships between IBM and AT&T (as buyers, sellers,
and partners). Mr. Ulaszek has more than 28 years of experience in the telecommunications industry,
specializing in sales, marketing, consulting, and alliance formation. Through 1996, he held a variety of
sales and marketing positions throughout the Telecommunications Industry in the US. Later in 1997, Mr.
Ulaszek was named vice president for IBM Telecommunications and Media Industries - North America,
responsible for the sales of all IBM solutions and services to the North American telecommunications
industry. In March 1999, Mr. Ulaszek was named vice president, marketing and strategy for the Global
IBM Telecommunications industry. In January of 2000, Mr. Ulaszek was named vice president of Sales
for IBM’s Global Telecommunications Industry.
Jean-Philippe Vanot, Sr. Executive Vice President, Innovation & Marketing,
France Telecom/Orange
Jean-Philippe Vanot is a member of the France Telecom Group’s Management Committee. He has
recently been appointed Senior Executive Vice President in charge of Innovation Marketing Group. He
was previously in charge of Networks, Carriers and Information Technology. He has spent his entire
career at France Telecom, having joined the company in 1977 within the National Network Division.
He has had a varied and mainly technical and operational career. He is a graduate of the École
Polytechnique and the École Nationale Supérieure des Télécommunications.
SPEAKER
ATTENDEE
Chua Seok Theng, Chief Information Officer, Maxis Communications
Chua Seok Theng has over 28 years of experience and prior to joining Maxis in July 2004, she
worked with DiGi for over 9 years as the Chief Information Officer. She was previously a System
Integration Manager with Bass Consulting, Software Manager at Far East Computers and Systems
Analyst with Dataprep. She holds a Bachelor’s degree in Computer Science from the National
University of Taiwan in Taiwan and a Masters degree in Engineering from the Asian Institute of
Technology in Thailand.ATTENDEE
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Biographies
Niko Waesche, Partner, Northeast Media Leader, IBM Global Business Services
Since January 2007, Niko Waesche leads the IBM Global Business Services Media and Entertainment
practice in Germany and is Primus among his peers in Northeast Europe. Niko joined IBM in 2002.
Niko worked as a Associate Partner in the M+E practice and was Media and Entertainment Industry
Leader in CEMAAS in 2005. The CEMAAS Region (Central Europe, Middle East, Africa, Austria,
Switzerland) includes the dynamic economies of Eastern Europe. On a temporary assignment in 2006,
Niko assumed the role of Business Development Leader in Germany and was part of a strategic
program of IBM, the Value Creation initiative (focused on increasing client value in IBM proposals and
project work).
ATTENDEE
Dirk Wauters, CEO, VRT
Dirk Wauters graduated as MSc Engineering (1977) and MSc Applied Economics (1978) from the
Catholic University of Leuven. He then obtained his MBA at the Stanford Graduate School of Business
(Palo Alto, CA). Mr. Wauters began his career in the United States, and was Marketing Director for
Valid Logic Systems in San José, CA. In 1991 he joined Alcatel in Antwerp. He became Vice-President
for Northern Europe and then President of the Enterprise Services & Distribution division at the Alcatel
headquarters in Paris. In 2002 he moved to Siemens, where he led the Belgian telecoms division.SPEAKER
Christian Wegner, Chief Strategy Officer, ProSiebenSat.1 Media
The ProSiebenSat.1 Group has appointed Christian Wegner Chief Strategy Officer. In this newly created
role, he is responsible for strategy development and implementation of the Group. The 35 -year-old
is also leading the Program Management Office, which advises the individual divisions of the group
in terms of growth, profitability and optimizing the business portfolio. He reports directly to Thomas
Ebeling, the CEO from ProSiebenSat.1. In addition to his new role, Mr. Wegner has been appointed
as Managing Director of SevenOne Media, the ad sales subsidiary within the ProSiebenSat.1 Group.
Mr. Wegner joint the ProSiebenSat.1 Group 2004, where he had undertaken a variety of management
positions held at ProSiebenSat.1 Produktion. Before he spent five years as a consultant for McKinsey
& Company active and has clients in the media, private equity and supervises the financial sector.
SPEAKER
Andy White, Client Executive, IBM
Andy White trained as a Quantity Surveyor who joined IBM aged 28 to open new IBM locations. In IBM
he retrained and moved into customer relationship management where he has been a Client Executive
on major accounts for over 20 years in the Public Sector and Media and Entertainment industries.
For the last 7 years Mr. White has covered BskyB and WPP as two strategic accounts. Mr. White is a
family man married for over 30 years with 4 boys and one grandchild, he lives near the coast where
he enjoys his passion for all things nautical – Racing yachts, sailing dinghys, water Skiing, fishing and
general cruising under sail or motor.
ATTENDEE
Wei Yu, Vice President of Communication Sector, IBM
Mr. Yu Wei joined IBM in 1985 and worked for the banking, steel, government and other industry
customers as an IBM Systems Engineer. Since 1994, Mr. Yu was named Networking and Software
Marketing Support Manager, Technical Support Manager, IBM GCG. In February 1999, Mr. Yu was
working as Executive Assistant of IBM AP President in Tokyo Japan, and in August of the same year,
named Unix Server Executive, IBM GCG. In January 2001 he was named IBM South China Region
Executive. Mr. Yu became Business Development Executive, ISSC/IGS in August 2004. January
2005 saw him named Director of Communications Sector, IBM GCG. Mr. Yu graduated from Beijing
University of Aeronautics & Astronautics in 1981, with a Bachelor of Science degree.
ATTENDEE
34 35
Notes Notes
36 37
NotesNotes
38 39
Map of Venue
Welcome Dinner and lunches will take place on Wednesday 11th and Thursday 12th November at the Seasons Restaurant in the West Wing.
Events Contacts
Delegate Logistics Karyn Broek
+44 (0) 7717 877 608
IBM Security Gordon Gourlay
+44 (0) 7500 127266
SOUTHWING
(BREAKFAST AND CONFERENCE
ROOMS)
SANTÉ
WESTWING
(SEASONS RESTAURANT
LEVEL -1)
EASTWING
MANORHOUSE
ENTRANCE
CONFERENCEROOM
(FOUR SEASONS BALLROOM)
OFFICE
(BATHURSTROOM)
BREAKFAST
(BECKINGTONROOM)
WC
WC
SHREWSBURYROOM
Breakfast will take place in the Beckington Room on Wednesday 11th and Thursday 12th November at 7am in the South Wing.
10mm bleed
THE IBM GLOBAL EXECUTIVE FORUMON MEDIA AND COMMUNICATIONS 2009
Succeeding in the New Economic Environment – Taking Risk and Finding Opportunity in Unprecedented Times
THE FOUR SEASONS, HAMPSHIRE ENGLAND
NOVEMBER 11TH - 12TH 2009