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The Hard Fact of Soft Skills Why Subject Matter Expertise Isn’t Enough
Kathleen D. Johnson Director, Undergraduate Education & Program Planning
Copyright, Regents of the University of California, Kathleen D. Johnson, 2012
From Wikipedia the free encyclopedia
• Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient)
Cluster of personality traits that characterize relationships with other people
• Social graces • Communication • Language • Personal habits • Friendliness • Optimism
Do they matter?
• Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities.
Social Habits
• Respects rights and property of others
• Respects authority
• Works and plays well with others
• Expresses emotions with control
• Accepts correction
• Shows self-confidence
Work Habits
• Follows directions • Completes work • Works independently • Shows consistent effort • Work is neat • Listens without interrupting • Controls talking • Assumes responsibility • Has adequate attention span
Food Service Coordinator
• Maintain excellent relationships
• Have excellent communication skills
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability
Building Maintenance Worker
• Provide customer service in an efficient, effective, and professional manner to students, staff, faculty and guests
• Work as a team member to ensure delivery of quality customer service
Port Engineer
• Strong leadership skills to function effectively under pressure
• Proven organization, problem solving, negotiation and decision making skills with expertise in clarifying and resolving conflict situations and developing attainable solutions
Principles of Community
• We affirm each individual's right to dignity and strive to maintain a climate of justice marked by mutual respect for each other.
Principles of Community
• We promote awareness through education and constructive strategies for resolving conflict.
Principles of Community
• We affirm the right to freedom of expression at UCSD. We promote open expression of our individuality and our diversity within the bounds of courtesy, sensitivity, confidentiality, and respect.
Core Competencies
• Communication – Active Listening – Providing Feedback – Oral Communication – Oral Presentation – Written Communication
• Diversity Awareness
– Awareness – Legal Knowledge
• Critical Thinking – Decision making – Delegation – Planning & scheduling – Organizing – Strategic problem-
solving – Judgment (including
political acumen) – Administrative Controls – Initiative
Core Competencies
• Emotional Intelligence – Self Development – Adaptability/stress
tolerance – Self-control – Trustworthiness – Achievement orientation – Building strategic
relationships
– Conflict management – Leadership/influence – Interpersonal
sensitivity/empathy – Team/interpersonal
support – Collaboration
Reframe your thinking
• Being right isn’t enough
• Acknowledge and consider what matters to the other person
• Challenge the win/loss mentality
Develop Emotional Intelligence
• Adaptability and willingness
• Stress processing and tolerance
• Manage conflict
• Practice collaboration
• Practice active and demonstrated listening
• Seek out the perspectives of others
• Take responsibility for what others hear
Start here
• Respond to inquiries (phone, electronic)
• Act as a responsible citizen in your work environment
• Complete tasks as agreed or communicate in real time
• Remember that even the best ideas cannot be implemented without the permission of others