the glpi project - accueil - 11es rmll du 6 au 11 …2010.rmll.info/img/pdf/en_glpi_rmll2010.pdf ·...

© 20022010 Association Indepnet www.indepnet.net

The GLPI project

Asset management with GLPI

Libre Software meeting, Bordeaux. 8 july 2010


Summary

✔ Overview✔ ITIL compliance✔ GLPI 0.78✔ GLPI 0.80 & Roadmap✔ Documentation & translation


Financial (inventory)

Legal (licences)

Security (update)

Rationalization (optimize ressources)

Quality (user satisfaction)

Forecast (planification)

Heterogenous needs

Traceability (history)


Some numbers...

GLPI project is :✔ An association : Indepnet (support development) ;✔ 105 000 lines of code ;✔ 1 version every 6 month since 2003 ;✔ 60+ plugins contributed by the community ;✔ 25+ languages availables ;✔ 600 000+ downloads ;✔ 982759+ computers managed in

1777+ referenced companies ;✔ 4850+ community forum's users.


Collaborative development

Users + Betatesters

DevelopersContributors

Developmentteam

TranslatorsWriters

Report bugsrequests

New features

Project managementDevelopments

TranslationsDocumentations


Easy deployment

✔Minimum prerequisites

➲ Apache/PHP/Mysql

✔ Available immediatly

✔ Available packages for Debian, Fedora...

✔ Directory integration (LDAP, Active Directory, CAS...)


Simple to use

✔ Accessible through a web browser

✔ Customisable UI

✔ Intituive use

✔ Internationalization (french, english,

spanish, russian, chinese...)

✔ Advanced search engine

✔ Export in PDF and spreadsheets

✔ Add new features easily thanks to a plugin system (CSV import,

accounts management...)


Multi-entity management

Entity can be a management unit Isolation Hierarchy Recursive view (subentities)

A A entity ABentity BA entity B B entity

Root entity

B entityA entity

No access

No acc ess

Grant a ccess


OCSNG to GLPI synchronisation

DB

DB

ImportSynchronisation

Select import modeDictionnaries

➔Computers➔Internal devices➔Softwares➔External devices➔Monitors➔Printers➔Suppliers

DB

OCS


Helpdesk

Hotline

User

Technician

New ticketGLPI Server New

tickets

Email inbox

Ticket update

Notification

Notification

New request


Business rules

● Perform action when a ticket is created using rules➔ Action : assign to a technician, define priority... ➔ Criteria : requester, group, category, description...

Criterias : user = CEOor group = executive board

New ticket

GLPI server

Assign ticket to technician

Define priority as urgent


Simplified user interface

✔ Create tickets

✔ View user tickets(pending, closed)

✔ Add ticket followups

✔ Item reservation

✔ FAQ


Standard interface

✔ Manage tickets (status, urgency, impact, ...)

✔ Tickets history

✔ Plan interventions✔ Knowledge base

✔ Manage time and costs for each ticket


Reports and statistics

✔ Commercial and financial informations

✔ Assets (for each year, contract,...)

✔ Tickets✔ Network✔ Helpdesk statistics

(technicians, users, assets, categories, priorities...)


ITIL

✔ Best practices library to organise an IT service✔ Strong demand for compliance with ITIL processes✔ One week developer meeting to define specifcations✔ 2 ITIL certified core developers

✔ Contraints :✔ Preserve that are already present into GLPI✔ Smooth migration without history loss✔ Apply ITIL processing into the core


GLPI 0.78

✔ Intermediate version before GLPI 0.80✔ Major release even if it's in the 0.7x branch

✔ Redesign database✔ Redesign framework✔ Improve user interface :

✔ Creation of a glossary✔ Reorganize configuration screens


GLPI 0.78

✔ Rewrite automatic actions system✔ Notifications by entity

✔ Delegation✔ Mail templates✔ Events✔ Internationalized


GLPI 0.78

✔ LDAP improvements :✔ Import users on the fly (mails & tickets)✔ Simply user search and import UI✔ Filter results by date to avoid LDAP sizelimit


GLPI 0.78

✔ New dropdown management✔ More extensible✔ Locations: visible in subentities and now with room

and building code✔ Tickets category : managed by entity and can be

hidden in the simplified interface✔ etc.


GLPI 0.78

Delegate administration by entity✔ Dropdowns:

✔ Tasks categories✔ Tickets categories✔ Budgets

✔ Notifications and alerts ✔ Automatic ticket closing delay✔ LDAP, OCSNG & email configuration✔ Business rules


GLPI 0.78

Helpdesk :✔ Tickets lifecycle✔ Choose urgency and impact levels to display✔ Compute prority based on these levels✔ Manage major incidents as a priority


GLPI 0.78

Helpdesk :✔ Refactor UI for tickets✔ Impact / Urgency / Priority


GLPI 0.78

Helpdesk :✔ Validate requests✔ Manage tasks and followups✔ Manage solutions (and approval)✔ Administrative closing✔ Automatic closing✔ Improve statistics (PNG or SVG)


GLPI 0.78

Helpdesk :✔ Mail routing engine✔ New document management (unicity)

✔ Import mail attachments✔ Import embedded images


GLPI 0.78

Currently in RC2

✔ Need feedback !


Plugins 0.78

Modify plugin API : plugins for GLPI 0.72 incompatibles

List of already ported plugins available at :

https://forge.indepnet.net/projects/plugins/wiki/Available078

Plugins grealty improved✔ Reports : improve framework✔ PDF : new management of PDF export✔ Webservices : new available methods


GLPI 0.80

Under development✔ ITIL v1 :

✔ SLA (and calendar based contracts)✔ User satisfaction

✔ Other helpdesk improvments✔ Link between tickets✔ Link between ticket and knowledge base✔ Multiple users, technicians and devices


Documentation and translation

« Hackweeks » meeting in may 2010✔ 10 people involved (developers and users)✔ Glossary definition✔ French documentation redaction

Objectives ✔ Complete french documentation for GLPI 0.78✔ Complete english documentation for GLPI 0.80

GLPI team is looking for more redactors and translators !


More about GLPI

● http://glpiproject.org : GLPI project's website● http://forge.indepnet.net : development forge● http://glpiproject.org/forum : forum● http://plugins.glpiproject.org : plugins catalog

● Tomorrw ay 9h20 AM : retour d'expérience CNAMTS (ENSCBP Amphi 1)

http://forge.indepnet.net/

http://glpi-project.org/forum

http://plugins.glpi-project.org/

the glpi project - accueil - 11es rmll du 6 au 11 …2010.rmll.info/img/pdf/en_glpi_rmll2010.pdf ·...

Documents