Inland Hospital

a n n u a l r e p o r t 2 0 1 1

deliveringthe future of Greater Waterville

200 Kennedy Memorial Drive, Waterville, Maine, 207-861-3000

Inland is proud to be yourhometown healthcare provider—it’s a responsibility

and privilege that we take seriously. We are committed to being effective and efficient in how we care for you—and this will be more important than ever as hospitals are held more accountable for the quality of your care and the costs associated with it. As part of EMHS, Inland isn’t just waiting for change—we are embracing it!We are continually improving the quality of the care we provide, something that is deeply ingrained at Inland—it’s simply theright thing to do. This long heldphilosophy allows us to meet future

changes in medicine and offer you value for your healthcare dollar. As we go forward, our goals areprobably similar to yours:

We want you to be as healthy aspossible—so we continue to searchfor and offer programs and servicesthat help you live healthier. Ifyou have a chronic disease, we’veadded Care Managers to our familypractices who can help teach youhow to manage your health and feel your best. If you have ideas about other needed services, we are always interested to hear from you!

We want you to stay as healthyas possible—so we continue togrow a network of primary andspecialty care providers who share

our dedication to offering highquality, compassionate care to helpkeep you healthy. From openingInland Family Care in downtownWaterville, to offering a newWeekend Care Clinic at Inland, tostrengthening our women’s serviceswith more OB/GYNs, Inlandis focused on your future. Andthis spring, as part of our effort tocontinuously enhance quality andsafety in the hospital, we will starta major construction project thatwill help us transform the way wedeliver inpatient care, including theaddition of private patient rooms.

While healthcare delivery methods and payment models may be changing, our commitment to the Greater Waterville area and thesurrounding communities we serveis only growing. Whether it’s atInland Hospital, our many medicalpractices, at Lakewood, our continuing care center, or our walk in care Clinic at Walmart, our 750+employees are here for you!

communitymessage to our

Left to right: Vaughn Collett, MD, Inland Chief of

Medical Staff; John Dalton, Inland President/CEO;

and David Glenn-Lewin, PhD, Inland Board Chair

in front of the new Inland Family Care office in

downtown Waterville.

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dELIvErING MOrE

Lakewood Board of DirectorsMichael Phillips, Esq., Chair Waterville

• Chris Gaunce, vice Chair, Waterville• Perley Beane, Secretary, Waterville• Gary Smith, Treasurer, Sidney• daniel Pierce, dO, Ex Officio,

Medical director, Oakland• John d. dalton, President/CEO, Winslow• roland Knausenberger, Md, Litchfield• William Lord, LCSW, China Village• John Nale, Esq., Winslow• Crystal A. Olsen, Albion • david Preston, Md, China• Brent Williams, Winslow

Inland Hospital Board of TrusteesDavid Glenn-Lewin, Ph.D., Chair China Village

• John Fortier, vice Chair, Belgrade• Catherine Kimball, dO, Secretary, Waterville• C. Patrick Michaud, CPA, Treasurer, Oakland• Clarence (Chuck) Bickford, Winslow• vaughn Collett, Md, Chief of Staff, Winslow• Kathy Corey, Winslow• John d. dalton, President/CEO, Winslow• Tom davis, Winslow• Charles Gaunce, Honorary Trustee, Waterville• Brian Gillis, dO, Oakland• Michael Phillips, Esq., Ex Officio, Waterville• donald Plourde, Winslow• Suzanne Uhl-Melanson, CFP, Waterville• rosemary Winslow, Waterville Inland

is delivering the future of Greater Waterville.

3www.inlandhospital.org

C OMMUNIT Y BENEFIT S

contributing to your communityAt Inland, we strive to impact our community in meaningful ways by committing hospital resources to improve our community’s overall health and well-being. We pride ourselves in developing and fostering partnerships with other local organizations that share a common goal to serve our community, help address community health needs and enhance quality of life for local families.

Most notably over the last year, the OneMaine Health Collaborative brought EMHS and other Maine healthcare systems together to conduct a study that identified priority health issues. Here is a snapshot of some of Inland’s community outreach efforts over the past year to effectively address some of the most significant challenges at the local level.

Access to cAre Inland’s 2011 health fairs linked hundreds of residents with local healthcare and social service resources, providing important information on primary care providers, dental services, and insurance options.

chronic DiseAse In an effort to help prevent and manage chronic conditions, we provided more than 4,000 free health screenings and risk assessments and offered hands-on cooking classes, snowshoeing activities, trail walks, and pre-diabetes education.

Inland offers bone density tests at the

Colby College Health & Safety Fair.

Children from the George J. Mitchell School summer daycare program enjoy a healthy walk on the

Inland Woods Trail.

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trAnsportAtion To help get people to necessary services and support a healthier environment, Inland enthusiastically supported KvCAP’s public transportation efforts.

econoMy & QuAlity of life Understanding that supporting a healthy community is more than just promoting good physical health, Inland is proud to sponsor community-building, economic, and cultural efforts at the Waterville Public Library, Waterville Opera House, Waterville Main Street, the Mid-Maine Homeless Shelter, and more (see sidebar).

chilDhooD obesity Inland helped launch “Let’s Go! Kennebec”, supported local food initiatives and gardening projects at schools to encourage healthy eating, continued improvements on our campus and supported efforts around the community that promote active lifestyles. MentAl heAlth & substAnce Abuse Our Community Benefit program funded an innovative local psychotherapy initiative as well as many local social service agencies, and we supported efforts for area residents to safely dispose of unwanted or expired medications.

Inland is a committed supporter of the Quarry

Road Recreation Area that offers year-round

opportunities for families to get active.

Children at the Atwood School in

Oakland enjoyed a healthy meal with

fresh ingredients grown in their vegetable

garden sponsored by Inland.

5www.inlandhospital.org

Through Inland’s Community Benefit Program we donated more than $90,000 to these organizations and projects in 2011:

Alfond Youth Center Alliance for Affordable Psychotherapy American red Cross AOS 92 (Winslow, vassalboro, Waterville)Barrels Community Market Big Brothers Big Sisters of Kennebec valley Central Maine Growth Council Central Maine Ski Club Family violence Project Greater Waterville Communities for Children and Youth Hardy Girls Healthy Women Hospice volunteers of Waterville Area Kennebec Behavioral Health Kennebec Messalonskee Trails Kennebec valley Community College Kv dental Coalition, Community dental CenterKiwanis Club of Greater Waterville Maine Children’s Home for Little Wanderers Maine Osteopathic Association Mid-Maine Homeless Shelter MSAd 3 (Unity, Brooks, Freedom) MSAd 49 (Albion, Benton, Clinton, Fairfield) New England Mountain Bike Association, Central Maine Chapter Quarry road recreation ArearEM rSU18 (Oakland)Salvation Army Sexual Assault Crisis & Support Center Sustain Mid-Maine Coalition Thomas College Unity Barn raisers Waterville Main Street Waterville Opera House Waterville Public Library Youth & Family Services, Inc.

As part of Inland’s commitment to community well-being,

employees are actively engaged with the Waterville Area

Homeless Action Group and regularly volunteer time and

supplies to the homeless shelter and its clients.

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Thank you to our many community benefactors for your generous donations over the past fiscal year. Your commitment to Inland and Lakewood helps us continue to enhance healthcare services for our community’s future.

Visionaries ($10,000.00+)AnonymousDavis Family FoundationHenry and Ellen HinmanK & M Fund, a fund of the Chester County Community Foundation

founder’s society ($5,000.00 +)Fred and Kay BoucherCentral Maine Motors Auto GroupCharles A. Dean Trust FundCharles and Nancy GaunceChristopher and Linanne GaunceCora Harris TrustHealthcare CharitiesThomas Huesers, MD and Katie HuesersWilliam A. Lee, IIIMrs. Catherine M. MardenThomas B. McCowanTimothy and Cheryl O’DonnellO’Donnell, Lee, McCowan and Phillips, LLCMichael Palumbo, DO and Susan Palumbo, RNMichael Phillips, Jr. and Jennifer PhillipsDoug and Rita Sukeforth Charitable FoundationTD Bank - PortlandTD Bank - WatervilleTD Charitable Foundation

new century ($2,000.00 +)Affiliated Healthcare SystemsAnonymousSam and Karen BakalBangor Savings BankRich Charlebois, DO and Tracey CharleboisMichaela Clark-Kelley, DO and Kern KelleyJohn and Jackie DaltonDavid Edsall, MD and Patricia Edsall, CRNAEvergreen, LLCGary and Martha HammondHammond Tractor CompanyCatherine Kimball, DO and Alan StevensBill and Vicki MitchellFred L. Murray TrustSandy L. Myers, PTThree Rivers Family Practice

leadership council ($1,000.00 +)Dan and Joanne BoothDonald and Lindsey BoucherWilliam K. Bradfield, MDDouglas and Tania CarnrickKathy and Jeff CoreyDahl-Chase Pathology Associates, P.A.Gavin Ducker, MD and Edwina Ducker

Fred’s Coffee ServiceGHM Insurance AgencyCarolyn B. GrassInland Hospital Medical StaffLester T. JolovitzKennebec Federal SavingsKennebec Savings BankRoland H. Knausenberger, MDMSAD #54 Music BoostersUzma Naaz, MDNorthwoods Investment GroupLoraine Paradis, DO and Carey Paradis, LCSWJohnson W. Parks Family TrustPeople’s United BankLori J. RomingThe Sheridan CorporationSpectrum Medical GroupJoyce M. Stein, DOWaterville Women’s Club

pacesetter ($500.00 + )AnonymousRick Barry, RN and Delia BarryLindsey and Donald BoucherCaroline F. CrowellDay’s JewelersKenneth and Shirley EskelundThomas Fiola, DDS and Monique FiolaJohn M. Fortier - State Farm Companies Foundation - Good Neighbor Grant

Jan and Sam GoddardMid-Maine Oral & Maxillofacial Surgery, P.A.Courage and Francesca OsagieMerton Sprague, Jr. and Pamela Sprague, RNUnity FoundationRosemary Winslow

Advocates ($200.00 +)“I Do” CakesCharlene L. Akers, RNEstate of Josephine E. BeckwithDean J. Bither and Rudy JonesMaggie M. BlackJohn Bonney, MD and Christina BonneyChampion’s Fitness ClubSusan E. ConstableDelta AmbulanceMilt DudleyEMHS EmployeesLaura M. Gilbert-Caret and Joseph CaretDavid Glenn-Lewin, PhD and Kathleen Glenn-LewinHenry Glover, DO and Michelle Coxen-Glover, RNAvis W. Grant, RNJames GrantKenneth Green, MDGriffin Associates

C OMMUNIT Y BENEFACTOrS

More than 800 people enjoyed the Fall Pops Concert featuring the

Portland Symphony Orchestra and guest soprano Suzanne Nance.

The event raised more than $62,000 for new equipment for the

Birthing Center and Inland RehabWorks and in support of the

musical event that is our gift to the community.

thank you! photo courtesy of portland Symphony orchestra

Susan M. Gurney, FNPClifton and Verna HammondTheodore Helberg, III and Kimberly LindlofRussell and M. Michelle HoodKennebec Behavioral HealthKennebec Eye Care P.A.Mary G. Kenney PrattJonathan and Deborah KlaneDavid Landry, MD and Diane Brandt, MDDavid and Penny Laplante, RNStephen and Peggy LaverdiereMaine State Credit UnionRachel MathieuDavid McKelway, DO and Cathy McKelwayC. Patrick Michaud, CPA and Sarah Woehler MichaudNicholson & Associates, CPA, PAP. James Nicholson, CPA and Faye NicholsonOakland Furniture & ApplianceLinda C. Ostermann, CPAHope E. Pendexter, RNMarc and Emily PitmanCalvin and Jeannie PoulinAllan RancourtMargaret B. RobjentChellie Roderick, RNBethany and Anthony TuttleUhl-Melanson Investor Services, LLCSuzanne Uhl-Melanson and Jeffrey L. MelansonWaterville High Rise AFG Ellen Wells and Mark McAfeePamela A. Wilkinson, RNJimmie Woodlee and Barbara Woodlee, PhDMary E. Wright

friends of charities ($100.00 +)Carlyle K. BackstromRona L. BackstromDan and Jane BickfordCarole A. Boardman, RNRichard and Janice BourneLinda L. BournivalLilly M. Brown, RNJohn and Catherine BrunoDaniel and Pamela CasavantShannon CoroJody CorsonJames Douglas, DO and Crystal Shamas-DouglasTara C. Dwelley, NPEagle RentalEsthetic & Reconstructive DentistryThe FramemakersG & E Roofing Co., Inc.Judy D. GrayE. Roger and Jeanne HalleeHight Chevrolet Buick IncIntegrated Healthcare StrategiesReginald & Patricia JolerPastor Edgar Jones and Mrs. Betty Lou JonesViola KempRobert L. Kenney, DOMarilyn LaddPeter B. Laliberte, DMD, PADoris B. LyonsMacCrillis-Rousseau VFW Post #8835Elizabeth MartinHoward Mette and Mira Parsons Mette

Monkey C, Monkey Do Adventure ParkEdwin and Irene MowerMartha and E. Donald NaberNew Balance Athletic Shoe Inc.North Country Rivers, Inc.Joseph R. PareRichard and Janet ParkhurstJanet K. Prescott, RNDavid Preston, MD and Janet PrestonWalter G. SchererSamuel and Carol ShapiroLewis B. Small, Sr.Susan Stevens, DO and Ernest DesrosiersPhilip and Peggy SturmanGary and Stacey TormollanScott and Karen Van OrrmanMary and James VioletteJay W. Wietecha, DMD, PA

honor roll (under $99 )AnonymousDonna AlbertMichael Anderson and Jean Diciancia-AndersonCecilia and Ethan AronieBarbara ArrudaIrene ArrudaKathleen ArrudaMelissa J. AsheyPatricia R. BirdBlue Wave StudioEllen BourgaultThomas J. Brazier

Joy L. BrownLoren and Evelyn BrownRene and Katharina BurdetBrian CalahanCaring Friends AssociationCentral District #2 AFGCentury 21 Surette Real EstatePatricia and Carlton ClarkColdwell Banker Plourde Real EstateWilliam and Kathleen ConwayCarolyn L. Cooper-BrownSylvie P. CoreyCorner Stone Gift ShoppeMichael R. CrowleyJennifer J. CurryRoger A. DaigleDay’s Travel BureauJohn and Jeanne DennettNorman and Irma DesjardinsRena M. DesjardinsDND Disc GolfTrudy A. DorvalJoyce E. DuquetteGary and Paula DyerDonald and Nancy DysartAlice EaddyEarth BoundEastern Maine HomeCareEric’s RestaurantCecile and Thomas EstabrookGeraldine W. FarmerVirginia FiedlerFieldstone Landing, LLCWilliam and Nancy FlynnRobert E. FrenchDeborah GirouxHeather M. Goodwin

Thanks to a generous donation by

Henry and Ellen Hinman, a family

practice of Inland Hospital in North

Anson has new imaging equipment

for the local community. The gift was

made in memory of their daughter,

Natalie Kay Hinman. John Garofalo,

MD of the K & C Quint Memorial

Health Center shows the Hinmans

the new equipment.

7www.inlandhospital.org

C OMMUNIT Y BENEFACTOrS

honor roll (under $99)continuedMicheal and Ann GrantHannafordNancy E. HarringtonDiane HartwellPatricia Blair HaywardMarilee and Dana HewesBrenda Hiltz and Raymond Hiltz, IIIJudi L. HurtubiseArlene M. JonesGeorge and Joyce JosephKevin and Diane JosephJoseph’s Clothing & Sporting GoodsJoseph’s Meat MarketPatricia Joyce-Peteler, LPNLise and James KendallThe King familyLouis and Edie KingPatricia and Gerald LaChanceMaurice Ladd, Jr. and Shirley LaddKimberly A. LaRochelleW.A. Larsen Jewelry StoreThe Last UnicornPhillip and Peggy LeClairMargaret R. LewisPaul and Christine LussierMaine Area AFGMaine State Credit UnionAnn and Ed Manter, Peter Pelotte, Linda Marquis, Peggy and Ken FletcherJeffrey M. MartinZachary and Judith MatthewsWalter and Betty McDougall

Donna McEachernCathy J. McKay, RNWilliam P. McKayRalph and Heather MerrowElizabeth MichaudDarrell and Donna-Jo MitchellDolores D. MorinRichard and Sally MorinCatherine M. NadeauHelen and John NadeauBeverly and Vincent NoonanReena P. Nutakki, NPParagon ShopKaren J. ParkerSandra PauletteJames and Deborah PeacockLinda Anne PelottePerry, Fitts, Boulette, & Fitton, CPAS, P.A.J. Hobart Pierce, Jr. and Jean PierceDelores C. PineauEileen PleauJill PleauMike & Jill PleauDonald and Irene PlourdePortland Sea DogsFrancis PoulinQuaker Hill Disc GolfTina H. Quinn, RNRonald and Geraldine QuirionJulie S. Redwine, RNRaymond and Jane RichardChristopher P. RingCasey G. RogersAmanda RossignolJeanne L. Roy

Peggy RyderSam’s Club - AugustaJason and Carolyn SardanoSharon and Steven SaundersMelissa E. SchoppeeLinda J. SeilerSeton Village Resident CouncilShaw’s SupermarketsMitchell and Florence SleeperGary SmithJosephine and Myron SmithCrystal and Luc SnipeC. Elaine SnowSouth Beach Tanning, Inc.David and Carol SpoonerEunice SpoonerStarbucks CoffeeSandra J. StevensSunset Flowerland & GreenhouseDiane L. TaylorThe China Dine-ahJoyce TomanBarbara TracyWinston and Deborah TurnerGerald Vermette, DDS and Ruth VermetteGrace K. Von TobelJessica L. WhiteRobert and Pamela WilletteBrent and Lea WilliamsLawrence and Nilda WolmanYou Know Whose PubLucille and Felix Zelenkewich

Goddard bequest societyKaren and Sam BakalSadie Baldic

Clarence (Chuck) Bickford, Jr. and Joan BickfordDean J. Bither and Rudy JonesMaggie M. BlackDan and Joanne BoothDouglas and Tania CarnrickVaughn Collett, MDKathy and Jeffery CoreyCaroline F. CrowellDahl-Chase Pathology Associates, P.A.John and Jackie DaltonCharles and Nancy GaunceChristopher and Linanne GaunceGHM Insurance AgencySam and Jan GoddardMarc Golden, DO and Susan GoldenThomas Grant, CPA and Yvonne GrantRobert Hottentot, DO and Theodora Hottentot, PTJim and Sandy JuliaJames D. Julia Auction, Inc.John Kaiser, MD and Pauline KaiserJeanne KapplerRoger D. Knauff and Carol GardnerRoland H. Knausenberger, MDMaine Bone & Joint SpecialistsC. Patrick Michaud, CPA and Sarah Woehler MichaudBill and Vicki MitchellSandy L. Myers, PTP. James Nicholson, CPA and Faye NicholsonNicholson & Associates, CPA, PAMichael Palumbo, DO and Susan Palumbo, RNLoraine Paradis, DO and Carey Paradis, LCSWJohnson W. Parks Family TrustHope E. Pendexter, RNMarc and Emily PitmanDavid and Amy TrunnellKevin M. White, MD

Names in italics represent members of the Goddard Society who will live in perpetuity.

Residents from Moonlight Bay, Lakewood’s Alzheimer’s Unit, enjoyed a Maine coast summer vacation thanks to

generous donors at Lakewood’s first annual May Day Auction. Donations exceeded $16,000 to fund the week-long

adventure for 20 residents.

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tribute GiftsTribute(s) for Frank AronieCecilia and Ethan Aronie

Tribute(s) for George W. BasfordMichael Palumbo, DO and Susan Palumbo, RN

Tribute(s) for Leonard J. BoudreauEastern Maine HomeCareCecile and Thomas EstabrookSandra Paulette

tribute(s) for ethel e. brownAnonymousEdwin and Irene Mower

Tribute(s) for Mary E. FurrowBarbara Arruda

tribute(s) for bertha M. GagnePatricia and Carlton ClarkGary and Paula DyerMaine State Credit UnionAnn and Ed Manter, Peter Pelotte, Linda Marquis, Peggy and Ken Fletcher

New Balance Athletic Shoe, Inc.Mike & Jill PleauAmanda Rossignol

Tribute(s) for Henry M. Glover, DOGrace K. Von Tobel

Tribute(s) for Richard L. GordonSandra L. Myers, PT

Tribute(s) for Carol A. HoweBill and Vicki Mitchell

tribute(s) for ruth D. libbyRobert E. French

Tribute(s) for Roland MartinCentral Maine Motors Auto GroupColdwell Banker Plourde Real EstateCarolyn L. Cooper-BrownKathy and Jeff CoreySylvie P. CoreyRoger A. DaigleJohn and Jackie DaltonNorman and Irma DesjardinsRena M. DesjardinsCharles and Nancy Gaunce

K & M Fund, a fund of the Chester County Community FoundationViola KempElizabeth MartinJeffrey M. MartinDolores D. MorinDonald and Irene PlourdeMitchell and Florence Sleeper

tribute(s) for harold J. McDougallLoren and Evelyn BrownThe King familyWalter and Betty McDougallElizabeth MichaudJ. Hobart Pierce, Jr. and Jean PierceDelores C. PineauJeanne L. RoySeton Village Resident CouncilDiane L. Taylor

Tribute(s) for C. Johnson PitmanMarc and Emily Pitman

Tribute(s) for Annette J. PoulinDonna AlbertBrenda Hiltz and Raymond Hiltz, IIIHelen and John NadeauFrancis PoulinRonald and Geraldine QuirionPhilip and Peggy Sturman

tribute(s) for Angie f. roweIrene ArrudaKathleen Arruda

Tribute(s) for Bill SnowSusan M. Gurney, FNP

Tribute(s) for Kenneth W. SnowSusan M. Gurney, FNP

Tribute(s) for Helen H. TuttleJody CorsonBethany and Anthony Tuttle

These listings represent individuals, businesses, organizations, and grantors who made contributions in our 2011 fiscal year—September 26, 2010 to September 24, 2011. For donation information, please contact Donna-Jo (DJ) Mitchell, MBA, Director of Philanthropy, Inland Hospital Healthcare Charities, 207-861-3377 or dmitchell@emh.org.

322 new Mainers welcomed into the world at the Birthing Center at Inland

178,879 visits for provider services, emergency care, diagnostic tests, surgery, and rehab services

38,450 days of inpatient care provided by Lakewood and Inland to newborns and moms; critically and acutely ill; skilled nursing and dementia patients, and long-term care residents

$1.9 million in free care

$3.5 million un-reimbursed MaineCare and Medicare costs

$35 million payroll of Inland and Lakewood staff

$7.1 million paid in employee benefits and payroll taxes

2 0 1 1 n u M b e r s t h A t c o u n t !

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2011 HIGHLIGHT S

• received “Exceeding Patient Expectations” award for fifth year in a row from Avatar, a national patient survey company.

• Opened Inland Family Care in downtown Waterville, and established a new Inland Weekend Care Clinic.

• All Inland primary care practices were recognized by the National Committee for Quality Assurance (NCQA) for excellence in diabetes and cardiovascular care. Also, NCQA honored the practices for creating a new healthcare delivery model called “patient-centered medical homes,” which emphasizes the patient-clinician partnership and has the primary care team coordinate care across the entire healthcare continuum. In addition, Inland specialty practices received recognition for delivering evidence-based, patient-centered processes. Also, Heart First received NCQA recognition for excellence in heart and stroke care.

• Implemented Computerized Provider Order Entry in the hospital which enhances safety and quality in many ways through built in checks for medication interactions, providing legible direction for patient care, decision support guidance for providers, and much more. In addition, Inland’s primary care practices started implementing an Electronic Medical record that allows continuity of care for patients in and out of the hospital.

• Added more family care providers, and grew women’s health services with the outstanding providers at Waterville OB/GYN—merging the practice with Inland Women’s Health Care.

• Expanded day Surgery unit, adding four private patient rooms and a new minor procedure room. In the Birthing Center, we added two more labor/delivery/recovery/post-partum rooms.

• Achieved an additional five patient safety and quality goals on our journey toward zero preventable errors in the care we provide.

Here are just a few of the many examples of our commitment to you and the Greater Waterville area.

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• Inland Hospital is proud to participate in a national patient care improvement project called “Transforming Care at the Bedside.” The project is focused on the hospital’s medical-surgical unit and involves staff, patients and families working together to develop solutions that will increase nursing time at the bedside, decrease waste and decrease adverse events such as falls or medication errors. The project is part of an innovative nationwide program started by the robert Wood Johnson Foundation.

• Honored by Kennebec Behavioral Health for being an “Outstanding Community Partner” for integrating mental health services into primary care at the new Inland Family Care downtown.

• Lakewood achieved a perfect facility survey by the Maine department of Health & Human Services, which denotes the highest in quality and safety. In addition, the continuing care center on the Inland campus received the “Excellence in Action” award from My Innerview, a resident/patient survey company that recognized Lakewood as being in the top 10% of 5,500 facilities nationwide.

• donated more than $90,000 to 37 organizations for health initiatives, community-building, and quality of life improvement efforts through Inland’s Community Benefit Program. Also, Inland and Lakewood employees volunteered on dozens of local boards and committees.

• Lakewood was honored by Kennebec Behavioral Health‘s High Hopes Clubhouse and Governor Paul LePage for its work training and employing people with mental illness.

Here are just a few of the many examples of our commitment to you and the Greater Waterville area.

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HEALTHCArE PrOvIdErS

fadi Ajine, MDRheumatology Inland Medical AssociatesWaterville (207) 873-3914

elizabeth bailey-scott, MspA-cFamily PracticeNew Horizons Health Care Madison (207) 474-2994

Kamlesh bajpai, DoFamily PracticeNew Horizons Health Care Fairfield (207) 453-9211

John bonney, MDFamily Practice Inland Family CareWaterville (207) 873-1036

William bradfield, MDOB/GYNInland Women’s Health CareWaterville (207) 872-5529

eric caccamo, DoFamily PracticeTwin Pines Family MedicineOakland (207) 861-9355

eugene charlebois, DoFamily PracticeThree Rivers Family PracticeWaterville (207) 873-3753

Gary chaloult, cfnp, cDeDiabetes WellnessDiabetes & Nutrition Wellness at InlandWaterville (207) 861-7150

Angela chase, pAInpatient Medicine/ Hospitalist ProgramInland HospitalWaterville (207) 861-3014

robert cianfarano, pA-cInternal MedicineInland Medical AssociatesWaterville (207) 861-7180

Michaela clark-Kelley, DoFamily PracticeThree Rivers Family PracticeWaterville (207) 873-3753

Vaughn collett, MDOrthopedicsInland OrthopedicsWaterville (207) 861-7862

James conley, pA-cEmergency MedicineInland Hospital Waterville (207) 861-3200

charles Danielson, MDPediatricsWaterville PediatricsWaterville (207) 873-5437

Joseph Dessent, DoFamily PracticeNew Horizons Health CareFairfield (207) 453-9211

leslie Doolittle, MDPediatricsWaterville Pediatrics Waterville (207) 873-5437

James Douglas, DoFamily PracticeInland Family CareWaterville (207) 877-7100

Diana Drown, pA-cFamily PracticeInland Family CareOakland (207) 465-7342

richard Dubocq, MDFamily PracticeAlbion (207) 437-5500

Gavin Ducker, MD Family PracticeNew Horizons Health Care Unity (207) 948-2100

Michael Durr, MDGeneral SurgeryWaterville Surgical AssociatesWaterville (207) 861-7874

tara Dwelley, np-cFamily PracticeInland Family CareWaterville (207) 877-7100

David edsall, MDAnesthesiology Inland Hospital Waterville (207) 861-3250

provider finder service (800) 914-1409

Kimberly fantasia, npWound Care SpecialistInland ClinicWaterville (207) 861-3350

teresa farrington, DoPulmonary MedicineOakland (207) 873-7777

linda fay, MDOB/GYNInland Women’s Health CareWaterville (207) 873-5665

shelley falik, MDCardiologyHeart First Cardiology AssociatesWaterville (207) 861-8030

Jeffrey Gagnon, pA-cGeneral SurgeryWaterville Surgical AssociatesWaterville (207) 861-7874

John Garofalo, MDFamily PracticeNew Horizons Health CareN. Anson (207) 635-2330

simon Gibbs, MD General Surgery Waterville Surgical Associates Waterville (207) 861-7874

brian Gillis, DoProctologyOakland (207) 465-3003

henry Glover, DoFamily PracticeInland Family Care Oakland (207) 465-7342

Marc Golden, DoOrthopedicsWaterville OrthopedicsOakland (207) 873-8100

Deborah Guilmette, fnpFamily MedicineThe Clinic at WalmartWaterville (207) 680-2110

Gabrielle harpell, MDPediatricsWaterville PediatricsWaterville (207) 873-5437

beth held, pA-cFamily PracticeNew Horizons Health CareN. Anson (207) 635-2330

thomas huesers, MD Anesthesiology Inland Hospital Waterville (207) 861-3250

Jerald hurdle, DoProctologyKennebec Medical Consultants13 Railroad SquareWaterville (207) 877-9562

John irwin, Do Internal MedicineIntegrated Medical AssociatesWaterville (207) 873-4325

Gudbjorn Karlsson, DoEmergency MedicineInland HospitalWaterville (207) 861-3200

Julia Karlsson, MDEmergency MedicineInland HospitalWaterville (207) 861-3200

linda Keniston, MDFamily PracticeNew Horizons Health CareWaterville (207) 861-6060

catherine Kimball, DoFamily PracticeThree Rivers Family PracticeWaterville (207) 873-3753

roland Knausenberger, MDInternal Medicine/GeriatricsInland Medical AssociatesWaterville (207) 872-2900

charles Kriegel, DoFamily PracticeNew Horizons Health Care Unity (207) 948-2100

sandra lawrence, rnc, npOB/GYNInland Women’s Health CareWaterville (207) 873-5665

robin leblond, MDPediatricsWaterville PediatricsWaterville (207) 873-5437

Joseph lopes, MDUrologyKennebec County Urology Oakland (207) 465-2700

Marci lowe, ArnpRheumatology Inland Medical AssociatesWaterville (207) 873-3914

susan lufkin-curtis, fnp-c, cnMOB/GYNInland Women’s Health CareWaterville (207) 872-5529

thomas Moskalewicz, MDEmergency MedicineInland HospitalWaterville (207) 861-3200

samuel Mccarthy- o’flaherty, MDEmergency Medicine Inland Hospital Waterville (207) 861-3200

Kerri McGlew, pA-cFamily PracticeInland Family CareWaterville (207) 877-7100

www.inlandhospital.org 13

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HEALTHCArE PrOvIdErS

hugh D. McGowan ll, MDOB/GYNInland Women’s Health CareWaterville (207) 873-5665

Jennifer Mora, fnpFamily PracticeNew Horizons Health CareWaterville (207) 861-6060Unity (207) 948-2100

uzma naaz, MD Internal Medicine Inland Medical AssociatesWaterville (207) 861-7180

eric omsberg, MDNeurosurgeryWaterville (207) 872-5859

Michael palumbo, DoEmergency MedicineInland HospitalWaterville (207) 861-3200

loraine paradis, DoFamily PracticeNew Horizons Health Care Madison (207) 474-2994

Jennifer penney, fnpFamily PracticeInland Family CareWaterville (207) 873-1036

George petropoulos, MDCardiologyHeart First Cardiology AssociatesWaterville (207) 861-8030

Dan pierce, DoMedical Director Lakewood Waterville (207) 873-5125

susan piotti, pA-cFamily PracticeNew Horizons Health Care Unity (207) 948-2100

helen price-Wharff, fnpOB/GYNInland Women’s Health CareWaterville (207) 873-5665

richard samson, DpMPodiatryWaterville Foot & Ankle CenterOakland (207) 872-6010

Donald schassberger, MDMaine Plastic Surgery Associates325D Kennedy Memorial DriveWaterville (207) 873-4411

traci schilling, MDNeurology Inland Medical AssociatesWaterville (207) 861-7050

laurel schwingel, DoFamily PracticeInland Family CareOakland (207) 465-7342

Jodine sejour, MDFamily PracticeInland Family CareWaterville (207) 873-1036

todd stapley, DoInpatient Medicine/Hospitalist ProgramInland HospitalWaterville (207) 861-3014

Joyce stein, DoOB/GYNInland Women’s Health CareWaterville (207) 872-5529

susan M. stevens, DoFamily Practice/Osteopathic Manipulative MedicineNew Horizons Health CareWaterville (207) 872-5952

Jeffrey stone, DoPediatricsWaterville PediatricsWaterville (207) 873-5437

sally stothoff, fnpOB/GYNInland Women’s Health CareWaterville (207) 873-5665

christine talouse, DA-cEmergency MedicineInland Hospital(207) 861-3200

Melissa taylor, DoPediatricsWaterville PediatricsWaterville (207) 873-5437

craig thompson, MDGeneral SurgeryWaterville Surgical AssociatesWaterville (207) 861-7874

George Welch, MDCardiologyHeart First Cardiology Associates Waterville (207) 861-8030

Kevin White, MDCardiologyHeart First Cardiology Associates Waterville (207) 861-8030

Douglas Wood, MDEmergency MedicineInland Hospital(207) 861-3200

provider finder service (800) 914-140914

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Allied healthHollie A. Arsenault, CRNASteven V. Breznyak, CRNALynn M. Cote, FNPSusan M. DeCarlo-Piccirillo, CRNAJessica A. Dell’Aquila, PA-CPatricia D. Edsall, CRNABrian J. Fortie, PATimothy F. Gale, CRNAElizabeth P. Herdrich, ANP David Hessert, CRNAKristie J. Hoch, CRNAArdelle P. Hollrock, FNPJames A. Husson, CRNAKathy M. Maxwell, CRNAJennifer L. McKeon, ANPCharles K. McNeer, PA-CIan F. Miller, CRNAGary K. Moretti, CRNAAnne Phillips, CRNAEllen R. Pitcher, CRNAPatricia Richards, FNPJenny D. Rullo, CRNAPaul A. Schneider, CRNAKaren C. Sennett, RNFASandra G. Serpell, CRNABarbara W. Snow, CRNADavid P. Stucki, OPAGale C. Tinker, PA-CKimberly Vaughn, CRNADarel D. Williams, CRNA

courtesyDeep S. Acharya, MDPeter G. Arabadjis, MDGina Bagneris, MDRaghav Bansal, MDJustin B. Bennett, MDMark E. Bolduc, MDKaren J. Bossie, DOBranimir Brozman MDRobert A. Cambria, MDDaniel W. Chase, MDMichelle M. Crispo, MDMatthew C. Delaney, MDWilliam D. Dixon, MDThomas J. Fiola, DDSTerrance K. Fournier, MDWilliam A. George, MDStephen A. Goldberg, MDBruce Gomberg, MDBrian L. Gretta, MDJafar Imanpour, MDRavi M. Kamra, MDSally E. Kirkpatrick, MDPeter C. Kohler, MDJames Koss, MD

Michael C. Lemieux, MDAnthony R. Mancini, MDJohn L. Margolis, MDRonnie C. Marrache, MDPeter G. Marshall, MDCatherine E. Meikle, MDBryan S. Mitchell, MDTimothy O’Brien, MDAdenike A. Opaleke, MDJoanmarie D. Pellegrini, MDJames R. Putnam, MDJose A. Ramirez, MDHenry F. Rosenthal, MDThomas J. Ryan, DOStephen P. Sanders, MDBenjamin M. Schaefer, MDRobert W. Schneider, MDJames W. Sears, MDAndrew J. Sherwood, MDMichael T. Silver, MDAshok L. Talreja, MDAngela Tapia, MDScott A. Thomas, DODerrick S. Tooth, MDDonald Vargas, MDRosalind R. Waldron, MDAlan H. Wiseman, MDSteve R. Witkin, MDPaul Yau, MD

consultingDavid T. Ahola, MDMohammad Al-Ali, MDBenjamin R. Bamford, MDAlexei V. Bogolioubov, MDElizabeth U. Bollenbacher, DOOrin W. Buetens, MDDavid J. Burke, MDHugh J. Caggiano, MDRobert, Chavko, MDCorey A. Couto, MDThomas W. Cubberley, MDScott D. Dufresne, MDGeorge J. Eyerer, MDAmy T. Fenwick, MDMounir, Fertikh, MDLarry D. Flanagan, MDAlan C. Garber, MDAngela C. Gilladoga, MDMark A. Grant, MDRafael J. Grossmann, MDRobert W. Hand, MDAmy R. Harrow, MDGlenn A. Healey, MDAndrew A. Hertler, MDSteven J. Hintz, MDDaniel O. Hogenauer, MD

Ambreen Ijaz, MDJohn S. Kaiser, MDArthur G. Kane, MDAbderrahim, Khomani, MDDon Kohan, MDKandan, Kulandaivel, MDRobin E. Locke, MDDeviyani D. Mehta, MDMayur K. Movalia, MDAmy J. Movius, MDFrank M. Mroz, MDSigrid Noack, MDDaniel K. O’Brien, MDGuillermo Olivos, MDMichael S. Pancoe, MDGeorge B. Payne, MDPhilip T. Peverada, MD Stephen J. Pfister, MDMark, Piccirillo, MD Michael G. Pinette, MDMarkos Poulopoulos, MDThomas, Rajan, MDDavid E. Renedo, MDRichard R. Riemersma, MDAshley L. Robertson, MDAnthony F. Salvo, MDGanesha S. Santhyadka, MDIvan, Schwendt, MDRichard M. Seger, MDJoshua L. Sherwin, MDRichard, Shulman, MDChung H. Shum, MDMarek, Skacel, MDAnnamaria D. Skacelova, MD Sasha, Sotirovic, MDRichard S. Stockwell, DO

Ruth E. Talley, MDAbby R. Thrower, MDCarol E. Trask, MDMichal, Vytopil, MDNicholas A. Waanders, MDDavid S. Warner, MDJonathan P. Wood, MDGeorge J. Wright, III, MDJay J. Ye, MD

We are committed to the GrEatEr

WatErviLLEarEa

www.inlandhospital.org

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inland hospital Rose Adams Elaine Atwood & pet FreedomLinda AudetRona BackstromKaren BakalSamson BakalMargo BeachCeleste BouchardBrenda BourqueAmmie BretonMelissa BurdettePeter CaldwellKelly ChaputJudith CoutureJeffrey CunninghamShirley DamrenRichard DelawarePaula DenisAmanda DerosiersJoyce DuvalJoanne EllisFaye FerlandRobert FletcherTheresa FortinRobert Frank & pet ChloeDebbie GilbertDeborah GirouxMichelle GirouxLinda GoldrupKay HagganPeggy HamBarbara Healy

Joseph HeaveyPatricia HeaveyRayola HigginsVernal HoltGail HughesRoland HughesVerna HughesAmy IrishMichael JohnsonEdgar JonesBarbara LacountDonald LacountAimee LeemanGeraldine LeightonJanet LeclairMary LockhartBarbara MathieuJames MathieuScott McCloskeyJanie MitchellGeorgette MooreJack MooreheadIngrid NadeauJane PeatfieldPhyllis PattersonRita PlourdeRebecca PotterJoanette RamosRoger SmithSandra StevensSandra SuttieGary TaylorValerie TheriaultMarilyn TozierSarah Vaughan

Leona VillaBarry WaldenPamela WilletteElaine WilsonHelen WrigleyJean Zenzie

Junior VolunteersElaine BergdollJenna BryerJessica CarverBridgette CurtisMakenzie KohlerRachel LeakAlisha LeeAlisha LeemanAaron MichaudAlexander SasuclarkLevi SmithDesarae TheriaultSamantha Turner

college studentsSuzanne BowenAlexandra BrownNicholas CamicInes CastroKaren ChenLauren ColwellLindsay DaleYiYi (Ness) DongAnthony JucoKaryn KingSarah Lake Gabriel Lerner

Jennifer LiaoLaura MorinMadelyn RenzettiJennifer ScharffMariah SmithAi Phuong TongMy Phuong TongWaylin Yu

catholic priestsFr. Daniel BaillargeonFr. Joseph E. DanielsFr. Jack DickinsonFr. Paul MurrayFr. Phil Tracy

protestant clergyRev. George DarlingWalter SmithJack Swicker

eucharistic MinistryAmmie BretonYvette (Jackie) BourassaConstance FrancoeurJeanne JacquesAngela ShortyTheresa Small

Angelican priestsRev. Miles T. BrookesRev. Lewis E. Glidden

vOLUNTEErS

volunteers help Inland and

Lakewood deliver extraordinary

service to our community! In 2011

they donated more than 18,000

hours of time to our organization

and we can’t thank them enough

for choosing us to help make a

difference in people’s lives!

orthodoxFr. Chad Williams

lakewood VolunteersFrancis AllenJackie BourassaBlanche BoudreauJanice BourneKimberly BowdenGlenna BraggWilliam David CairnieBunny CaldwellJackie ChadbourneDorothy ChapmanJohn CummingsCrystal DeckerElise Roy HobbsLore FergusonNancy FerrisGordon GilbertSandy GilbertEarlene HansonThe Keenan Family, Pam, Elizabeth Amy, Kyle & KatyElizabeth MartinCarolyn McGrathJoel MoranJoe NoelLana PhairChristine ReynoldsGerry RichardsonFrances RoyInez SabinsJudith StoodleyAnita SwiftMike Theriault

to volunteer with us, call 861-3325.

Thanks to the many volunteers who helped us at special Inland events in 2011, such as the World of Women’s Wellness.

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INL ANd CHAMPIONS

Congratulations to our Champions! We know how important it is to have skilled, respectful,

positive people in healthcare. We pride ourselves on hiring the

best people to care for you and your family. At Inland there are

many people who go above and beyond—for patients, families

and their colleagues—we call them Champions!Each year Inland Hospital honors two

clinical staff members (one nursing/one non-nursing), as nominated by their peers, for their clinical excellence. The purpose of the award is to acknowledge the passion, competency and professionalism that so many of our clinical staff practices each and every day.

Karen and russ each won an all-expense paid trip to a national conference of their specialty.

CLInICaL ExCELLEnCE aWarD WInnErs

Karen Doczy-Bordi, rn is a Transfusion/Infusion Nurse Specialist in the Inland Clinic Service Department. She has been a nurse for 26 years.

russ Claybrook, CCC-sLP is a speech language pathologist with Inland RehabWorks. He has 19 years of experience in the speech disorder area.

fadi Ajine, MDRheumatologistInland Medical

Associates

Kim AlexanderHousekeeping Aide

christie bardwell, rnSurgical Services

beth blomgrenRegistration Rep

William bradfield, MDOB/GYN

Inland Women’s Health Care

Joy brownHousekeeping Aide

Melanie cunninghamRegistration Rep

Jennifer curryCoding CoordinatorHealth Info Services

Karen Doczy-bordi, rnClinic Services

Jennifer estes, rnMedical-Surgical Unit

connie GrantLactation Specialist

Birthing Center

Judy GrayPractice ManagerInland Women’s

Health Care

linda Jacob, cnAMedical-Surgical Unit

Deborah JohnsonManager, Patient Financial Services

sandra KervinCentral Service

TechnicianSurgical Services

Amanda KimballOccupational

TherapistInland RehabWorks

Michael MyersNuclear Medicine Tech

Imaging Dept.

Alanna oakOffice CoordinatorInland RehabWorks

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At Inland you will be cared for from the moment you enter our hospital, or visit a physician practice or other service location in our community. And Inland Hospital is seamlessly connected to Eastern Maine Medical Center (EMMC) through our shared membership in Eastern Maine Healthcare Systems (EMHS), just in case you need additional care.

dIrECTOrY

you will be cared for

inland hospital200 Kennedy Memorial Drive, Waterville, 861-3000Emergency Department: 861-3200The Birthing Center: 861-3100Provider Finder Service: 800-914-1409

heart firstHeart First Cardiology Associates Shelley Falik, MD George Petropoulos, MD George Welch, MD Kevin White, MD 244 Kennedy Memorial Drive Waterville, 861-8030

Heart First Diagnostics244 Kennedy Memorial Drive Waterville, 861-5646

Marden Cardiac Rehab Center244 Kennedy Memorial Drive 861-5591

inland Medical AssociatesInternal Medicine Uzma Naaz, MD Robert Cianfarano, PA-C 174 Kennedy Memorial Drive Waterville, 861-7180

Roland Knausenberger, MD 180 Kennedy Memorial Drive MAB/Suite 202, Waterville 872-2900

Sub-Specialties

Fadi Ajine, MD, Rheumatology Marci Lowe, ARNP 246 Kennedy Memorial Drive, Suite 101, Waterville, 873-3914

Traci Schilling, MD, Neurology 180 Kennedy Memorial Drive Suite 203, Waterville, 861-7050

inland orthopedicsVaughn Collett, MD 325-D Kennedy Memorial Drive Waterville, 861-7862

inland Women’s health careWilliam Bradfield, MD Joyce Stein, DO Susan Lufkin-Curtis, FNP-C, CNM 180 Kennedy Memorial Drive Suite 204, Waterville, 872-5529

Linda Fay, MD Hugh D. McGowan II, MD Sandra Lawrence, RNC, NP Helen Price-Wharff, FNP Sally Stothoff, FNP 325-E Kennedy Memorial Drive Waterville, 873-5665

new horizons health careFamily Providers

Kamlesh Bajpai, DO Joseph Dessent, DO 121 Main Street, Fairfield 453-9211

Gavin Ducker, MD Charles Kriegel, DO Jennifer Mora, FNP Susan Piotti, PA-C 80 Main Street, Unity, 948-2100

John Garofalo, MD Beth Held, PA-C 167 Main Street, N. Anson 635-2330

Loraine Paradis, DO Elizabeth Bailey-Scott, PA-C 344 Lakewood Road Madison/Skowhegan, 474-2994

Susan M. Stevens, DO 180 Kennedy Memorial Drive Suite 303, Waterville, 872-5952

Linda Keniston, MD Jennifer Mora, FNP 246 Kennedy Memorial Drive Suite 202, Waterville, 861-6060

sleep Diagnostics center of inland hospital25 First Park, Oakland 859-8721

inland family careJohn K. Bonney, MD Jodine Sejour, MD Jennifer Penney, FNP 16 Concourse West Waterville, 873-1036

Henry Glover, DO Laurel Schwingel, DO Diana Drown, PA-C 74 Water Street, Oakland 465-7342

James Douglas, DO Tara Dwelley, NP-C Kerri McGlew, PA-C 10 Washington Street Waterville, 877-7100

Waterville surgical AssociatesMichael Durr, MD Simon Gibbs, MD Craig Thompson, MD Jeffrey Gagnon, PA-C 180 Kennedy Memorial Drive Suite 101, Waterville, 861-7874

the clinic at Walmart80 Waterville Commons Drive Waterville, 680-2110

lakewood continuing care center220 Kennedy Memorial Drive Waterville, 873-5125

www.inlandhospital.org