the future of customer success is agile
TRANSCRIPT
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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
The Future of Customer Success is Agile
Todd EbyCo-Founder & CEO, SuccessHacker@toddceby
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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Housekeeping!Get your tweet on and join the conversation!
#CSwebinar@GetAmity @Success_Hacker
Ask your questions in the question box!
We will send the slides to everyone by the end of the week
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Cus-tomer
Success isn’t easy.
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It’s a challenge rich environ-ment.
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Driving Execution.1
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Doing the Right Things.2
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Rising above the "Whirlwind".3
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Bridging Internal Silos.4
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Increasing Transparency.5
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Remaining Customer-centered.6
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Sustaining the Pace.7
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Why isn’t there a common solu-tion?
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What would it look like?
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Adaptable.1
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Prioritized.2
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Transparent.3
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Responsive.4
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Empowering.5
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Experimental.6
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The way forward is Agile.
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Going Agile.
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As a mindset.1
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An organizational principle.2
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An Operational paradigm.3
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What you do is what you be-come.
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Ideas action
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Building a beautiful strategyin PowerPoint is easy.
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Executing on the vision, not so much.
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Start small.
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Think big.
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“”
We’ve found that Scrum [Ag-ile] can
double the production of any-thing –
it doesn’t matter whether it’s sales,
marketing, software, finance...It works
everywhere.
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AGILE
TheFUTURECustomer
Successof
is
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Voice of the Customer over assumptionsProactive over reactive
Iteration over big strategyExperimentation and data over opinions and
conventionsInternal collaboration over one way communica-
tion
Agile Success Manifesto
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Q & A
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Learn more at www.successhacker.coJoin our Community at customersuccess.community
Giving you the freedom to focus on your customers,not your operational challenges
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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Request a demo with Amity
Visit getamity.com/demo
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The Future of Customer Success is Agile #CSwebinar @GetAmity @Success_Hacker
Thank you for being here!