The Evaluation of E-Services offered by the

Regional Centre for Strategic Studies (RCSS) Library, Sri Lanka

A Case Study

Kamani Perera and Ruwan Gamage

Sri Lanka

Contents

Introduction

Purpose of the Study

Problem Statement

Objectives

Research Questions

Methodology

Results and Data Analysis

Conclusion

Introduction

E-services offered by the RCSS library

- Blog on Strategic Studies

- Digital Reference Library Portal

- Offline Electronic Repository

It is a special library on Defence and Strategic Studies.

Source -

http://strategicstudyindia.blogspot.com

/2012/11/new-defence-procurement-

procedure-in_3.html

Blog on Strategic Studieshttp://kamani-strategicstudies.blogspot.com

RCSS Digital Reference Library Portal on South

Asian Strategic Studies and International

Relations (http://rcss.asia/)

RCSS Digital Reference Library Portal

Contd.

Purpose of the Study

To evaluate the e-services

The services have been evaluated in two

aspects.

use and awareness

provision of library e-services have

been described.

Problem

Evaluate user’s expectations

Experience and

Desire for e-services

Methodology

A questionnaire was sent for data

collection to the membership of the library.

A quantitative approach was employed to

measure the satisfaction levels.

A descriptive analysis was done to

evaluate the satisfaction.

Total population

-100 registered + 20 regular

40 completed questionnaire taken

Results and Data Analysis

Respondents were from different

educational,

gender,

age,

faculty backgrounds and

different research areas.

Results and Data Analysis

Contd.

Results and Data Analysis

Contd.

Results and Data Analysis

Contd.

Results and Data Analysis Contd.

Home page evaluation

Content level evaluation

Technology evaluation

Service level evaluation

Conclusion

This research explored adoption of e-

services in an academic setting, in a

special library.

It presented an overview of the insights

and use of e-services and direct/indirect

communications on e-services among

their scholarly community.

The results show that users are very

much satisfied on each of the aspects

given above.

Thank You