The Deming PrizeThe Deming Prize

The Deming PrizeThe Deming Prize

• ““A Japanese quality award for A Japanese quality award for individuals and groups that have individuals and groups that have contributed to the field of quality contributed to the field of quality control.”control.”

» Foster, “Managing Quality, An Integrative Foster, “Managing Quality, An Integrative Approach”Approach”

Deming PrizeDeming Prize

• W. Edwards DemingW. Edwards Deming• Establishment and focusEstablishment and focus• Sections and categoriesSections and categories• Why you should use this toolWhy you should use this tool• Real world exampleReal world example• ExerciseExercise

W. Edwards DemingW. Edwards Deming

• Quality improvement in JapanQuality improvement in Japan

• Use of statistics to improve qualityUse of statistics to improve quality

• Japanese union of scientists & Japanese union of scientists & engineersengineers

Little Tidbits of InfoLittle Tidbits of Info

• The Deming prize is based mainly on the The Deming prize is based mainly on the process rather than their business resultsprocess rather than their business results

• There is not a specific number of awards There is not a specific number of awards given out per yeargiven out per year

• The presentation of awards is a huge deal The presentation of awards is a huge deal in Japan, it is televised and everythingin Japan, it is televised and everything

Different SectionsDifferent Sections

• The Deming prize for individualsThe Deming prize for individuals

• The Deming application prizeThe Deming application prize

• The quality control award for factoriesThe quality control award for factories

• The Deming medalThe Deming medal

Who Is Eligible?Who Is Eligible?

• Originally just awarded to JapaneseOriginally just awarded to Japanese• Non-Japanese companies started to Non-Japanese companies started to

show interest in the prizeshow interest in the prize– Deming application prize for overseasDeming application prize for overseas

CategoriesCategories

• PolicyPolicy

• Org. and developmentOrg. and development

• InformationInformation

• AnalysisAnalysis

• Planning for the futurePlanning for the future

Categories Cont…Categories Cont…

• Education and trainingEducation and training

• Quality assuranceQuality assurance

• Quality effectsQuality effects

• StandardizationStandardization

• ControlControl

PoliciesPolicies

• Close to the an American strategyClose to the an American strategy• Explain their policiesExplain their policies

– DefinitionDefinition– Their processesTheir processes– Long and short term goalsLong and short term goals– LeadershipLeadership

Organization & Organization & DevelopmentDevelopment

• Here is where you explain the overall Here is where you explain the overall structure of your businessstructure of your business– How the authority is dividedHow the authority is divided

• The processThe process

– Teams and their activitiesTeams and their activities– Different departments & their Different departments & their

responsibilitiesresponsibilities– How you get along with connected people How you get along with connected people

outside the companyoutside the company

InformationInformation

• Document the use of information Document the use of information throughout your companythroughout your company– How you receive the infoHow you receive the info

• Externally & internallyExternally & internally

– How you organize the infoHow you organize the info– How you use and move the info. How you use and move the info.

Throughout your companyThroughout your company

AnalysisAnalysis

• This is where you document all the This is where you document all the methods you use methods you use – How you prioritize problems you haveHow you prioritize problems you have– What your plans are to fix the What your plans are to fix the

problemsproblems– How you use this data to correct the How you use this data to correct the

problemsproblems– Also technology fits into this category Also technology fits into this category

and how you use it to analyze dataand how you use it to analyze data

Planning for the FuturePlanning for the Future

• This is where you want to show what This is where you want to show what you plan on doing to continually improve you plan on doing to continually improve your quality your quality – You need to understand and list where you You need to understand and list where you

believe you are todaybelieve you are today– Where you believe you should be Where you believe you should be

“tomorrow”“tomorrow”– How you plan on getting where you want to How you plan on getting where you want to

bebe– And also you need to show commitment to And also you need to show commitment to

these plansthese plans

Education and TrainingEducation and Training

• Here in the application you want to Here in the application you want to show what training you give to show what training you give to your employees dealing with your employees dealing with qualityquality

• Also you want to show your plans Also you want to show your plans for future education and training of for future education and training of employeesemployees

Quality AssuranceQuality Assurance

• Product detailsProduct details– DesignDesign– InspectionInspection– Logistics activitiesLogistics activities– Customer satisfactionCustomer satisfaction– Environmental issuesEnvironmental issues

Quality EffectsQuality Effects

• Here you label all the effects your Here you label all the effects your business has seen through quality business has seen through quality improvementimprovement– Both tangible and intangibleBoth tangible and intangible– How the effects have affected your How the effects have affected your

businessbusiness

StandardizationStandardization

• DocumentDocument– What your standards areWhat your standards are– What your standards involveWhat your standards involve– How you use your standardsHow you use your standards– How you bring your standards up-to-How you bring your standards up-to-

datedate

ControlControl

• Applicant wants to document how Applicant wants to document how the operation management the operation management systems uses different tools to systems uses different tools to measure the quality of the services measure the quality of the services and productsand products

The Application ProcessThe Application Process

Consult with the Deming Prize Committee

Complete & submit application form

Submission of QC practices & Description of Business activities

Document Examination PASSES Eligible for on-

site examinationFAILS

Examiner sends the applicant their findings

On-Site Exam. & the decision of the winners is made by the Board of Directors

Televised Announcement

Can Last Years to finish the actual process!!!!!

Why Should Your Why Should Your Company Apply?Company Apply?

• Process for self assessmentProcess for self assessment• Finding ways for improvementFinding ways for improvement• Good press & publicityGood press & publicity• For the good tangible & intangible For the good tangible & intangible

effectseffects• Prove to yourself and others that Prove to yourself and others that

you have good commitmentyou have good commitment

Lucent TechnologiesLucent Technologies

• One of the only American manufactures to winOne of the only American manufactures to win– Received great pressReceived great press

• They adapted to Japan’s idea of quality by They adapted to Japan’s idea of quality by making their whole business responsible for making their whole business responsible for the work and making TQM the business’s basethe work and making TQM the business’s base

• Compare themselves to some of the Japanese Compare themselves to some of the Japanese companies that excel in quality controlcompanies that excel in quality control

• Has won many other prestigious quality awardsHas won many other prestigious quality awards

ExerciseExercise

• Think about your own companyThink about your own company

• Label each categoryLabel each category– – – If you feel you need work in the areaIf you feel you need work in the area– + If you feel you are above average in + If you feel you are above average in

the areathe area– 0 if you feel you are about average0 if you feel you are about average

Exercise Cont….Exercise Cont….

• For average and belowFor average and below– What can be improvedWhat can be improved

• For above averageFor above average– What process is usedWhat process is used

• Report finding to management and Report finding to management and coworkerscoworkers

SummarySummary

• Deming prizeDeming prize– Everyone is open to applyEveryone is open to apply– Keep in mind processes and statistics Keep in mind processes and statistics

when looking through the categorieswhen looking through the categories– A great way to self assess your A great way to self assess your

businessbusiness– Get into the trend of total quality Get into the trend of total quality

management & continuous management & continuous improvementimprovement

BibliographyBibliography

• http://http://persoperso..wanadoowanadoo..frfr//demingdeming//DemingprizeDemingprize.html.html

• http://www.http://www.qimproqimpro.com/FAQ/.com/FAQ/demingdeming..htmhtm

• http://www.http://www.attatt.com/press/1094/941018..com/press/1094/941018.mebmeb.html.html

• Foster,Thomas S. Foster,Thomas S. Managing quality, an Managing quality, an integrative approachintegrative approach. Upper saddle . Upper saddle river:prentice-hall inc. , 2001. river:prentice-hall inc. , 2001.