The Delta ModelThe Delta Model

Discovering New Sources of Discovering New Sources of Profitability in a Networked Profitability in a Networked

EconomyEconomy

DefinitionDefinition

New approach for Strategic ManagementNew approach for Strategic Management Set of frame works and methodologiesSet of frame works and methodologies New organisational strategy New organisational strategy

Three tenets of StratgyThree tenets of Stratgy The creation of Economics valueThe creation of Economics value Significant LeadershipSignificant Leadership Sustainable financial performanceSustainable financial performance Long term profitabilityLong term profitability Customer Value PropositionCustomer Value Proposition Firm owes by customerFirm owes by customer Customer Bonding Loyalty)Customer Bonding Loyalty) Spirit of SuccessSpirit of Success Provides new opportunitiesProvides new opportunities motivation and awardmotivation and award

The TriangleThe TriangleThree OptionThree Option

Best ProductBest Product Total Customer SolutionTotal Customer Solution System Lock-InSystem Lock-In

The Adaptive ProcessThe Adaptive Process

Operational ProcessesOperational Processes Customer focus strategyCustomer focus strategy

The MetricsThe Metrics

Measure VariabilityMeasure Variability Specific performance measurementSpecific performance measurement Improve innovationImprove innovation

The Experimentation and feedbackThe Experimentation and feedback

Continuous learning processContinuous learning process FeedbackFeedback Access customer feedbackAccess customer feedback

DiscussionDiscussion

In new environment where customer has more In new environment where customer has more option to move to other product or serice, option to move to other product or serice, System-lock In startgy is ideal approach. It System-lock In startgy is ideal approach. It enable us to target our customer is such a way enable us to target our customer is such a way that they are a part of our business. Customer that they are a part of our business. Customer loyalty becomes a central point of this loyalty becomes a central point of this approach as whole business environment is approach as whole business environment is working for one voice. OUR CUSTOMER IS working for one voice. OUR CUSTOMER IS OUR BUSINESS. OUR BUSINESS.