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Executive Overview

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Public Sector

The Citizen-Centric Enterprise

Executive

Summary

SAP Solutions SAP Innovations References Contact Us


2 / 38 © 2014 SAP AG or an SAP affiliate company.

All rights reserved.

Market Situation

How can governments meet the rising demand for services, budgetary restraint,

and accountability? Innovative technologies can help agencies improve their

stewardship of public funds and develop forward-thinking, citizen-centric policies.

Leading technology innovations aren’t just for business and consumers. Citizens, partners, and

companies alike expect governments to use these technologies to promote transparency,

empower people, improve safety and service performance, and strengthen governance.

In response, many organizations are developing mobile apps that citizens can use to initiate

service, make payments, or file documents. Other mobile solutions enable public workers to deliver

field-based services, such as social care, and implement improvements to the infrastructure.

Governments are consolidating their data centers in the cloud and using geospatial visualization to

track agency vehicles and identify crime patterns. Agencies now use analytics and Big Data to

detect and prevent fraud and abuse, measure the performance of policies and programs, and

streamline decision making. And citizens rely on social media channels to access information and

to problem solve.

Currently, many of the world’s best-run governments use innovative solutions from SAP to address

the unique challenges of the public sector and to meet the needs of its people.

Executive

Summary


Market Situation

Business Priorities




Using transformative technologies, governments can:

Serve the People

Provide a next-generation citizen experience to better serve residents with enterprise mobility,

social collaboration, and cloud computing. In addition, enterprises can share data across

organizational boundaries for more responsive services by using real-time citizen connection to

deliver personalized citizen experiences.

Balance the Budget

Governments can improve fiscal stability, transparency, and growth while reducing operating costs.

They can operate more efficiently by planning, adjusting, and directing resources optimally – in

seconds – by providing officials, citizens, and policy makers with the same insight.

Demonstrate Public Value

Break down agency silos by arming cross-agency stakeholders with the same insight for better

data-driven decisions. These stakeholders can also use analytics to achieve positive policy,

program, and operational performance.


Providing responsive services and operating with fiscal responsibility and

transparency helps governments enhance citizens’ quality of life and plan for the

future.

Best-Run Public Sector

Executive

Summary


Market Situation

Business Priorities


http://www.youtube.com/watch?v=ndGSf4GTp70



Best-run public sector organizations address growing urbanization, demands for

accountability, rising citizen-service requirements, and safety expectations by

focusing on key imperatives.

Business Priorities for Best-Run Public Sector

Organizations

Understanding the value drivers for each of these priorities is key to becoming a

best-run public sector organization.

Sustainable Government Funding

Meeting Citizen Needs

Public Security

Human Resources

Budget and Finance

Procurement

Information Technology

Technology and Platform

Executive

Summary


Market Situation

Business Priorities




SAP solutions enable citizen-centric government.

Public Sector Value Map

Government Funding

SAP Solutions


Human Resources

Public Security

Budget and Finance


Procurement


Executive

Summary



Tax and Revenue Management

Social Contribution Collection

Public Security

Intelligence and Homeland Security

Investigation Management


Social Benefit Decision Making

Benefit Payment Services

Fraud, Waste, and Abuse Policing Excellence Multichannel Citizen Service

Grants Management for Grantors Emergency Management

Real-Time Situational Awareness

Human

Resources Core Human Resources

and Payroll

Talent

Management

Budget and

Finance Public Sector

Budget Planning

Public Sector

Financials

Treasury and Financial

Risk Mitigation

Procurement

Information

Technology IT Strategy and

Governance

Technology

and Platform Real-Time

Enterprise

Real-Time

Analytics

Enterprise

Mobility

Enterprise

Information

Management

Application

Integration Big Data Cloud Solutions

IT Infrastructure

Management

IT Portfolio and Project

Management

IT Service

Management

Application Lifecycle

Management

IT Strategy and

Governance

Regulated and Complex

Procurement

Procure to Pay

(On Premise)

Strategic Sourcing and

Supplier Management

(On Premise)

Time and Attendance

Management

Workforce Planning

and Analytics

Enterprise Risk and

Compliance Management

Real Estate Lifecycle

Management

Business Network

Extensions for

Procure to Pay



Facing budgetary constraints, federal, state, and local

governments must efficiently generate revenue from

taxes, fees, and contributions. They also need to find

ways to reduce costs while still delivering effective

services.


Governments today are under immense

pressure to deliver services faster and better,

while communicating with citizens across a

wide variety of new channels.

At the same time, collecting revenue is

becoming more challenging, due to difficult

economic conditions and high unemployment.

Governments must increase the collection of

revenues due by enhancing process

efficiencies and effectiveness.

Many organizations are transforming their

systems so they can create a single view of

the taxpayer and consolidate disparate and

multi-interfaced systems onto a unified platform.

To treat citizens fairly and enable good

governance, agencies need tools to help

them prevent and detect fraud, waste, and

abuse. They also need ready insight into the

effectiveness of all processes and programs

such as healthcare and social security.

46% Organizations that don’t

submit federal, state, and

local tax returns and

payments electronically

Source: SAP Performance

Benchmarking

Priorities

Government Funding

SAP Solutions

SAP Solutions

Executive

Summary


https://valuemanagement.sap.com/disclaimer/



Benefits Increased voluntary and enforced compliance

Single view of the taxpayer

Enhanced revenue and contribution collection

Reduced TCO, via consolidated revenue systems

Streamlined fraud detection and investigation


Maximize government revenue streams and increase revenue collection

efficiency, while detecting and preventing fraud, waste, and abuse.

Deliver a single view of the taxpayer and increase spending transparency while

boosting the impact of government’s social contributions.

Tax and Revenue

Management Improve revenue collection and increase taxpayer compliance through an integrated,

configurable, and upgradable solution based on a service-oriented architecture.

Social Contribution

Collection

Use a flexible business process platform to collect social contributions and integrate

existing disparate solutions, becoming more citizen centric and service oriented

while providing improved public value.

Fraud, Waste, and

Abuse Detect, prevent, and anticipate fraud with an enterprise fraud-detection architecture

that supports openness, growth, and diversity of data needs.

Priorities

Government Funding

SAP Solutions

SAP Solutions

Executive

Summary




Facing economic challenges and aging populations,

best-run governments must deliver responsive services

through multiple channels. By collaborating across

organizations, they can improve economic stability and

quality of life for citizens.


Citizens want predictable and trustworthy

services from social programs. They also want

access to these services across multiple

channels, from the time they apply until they

receive benefits.

Governments need consistent and harmonized

information and processes across service and

grantor programs. Only then can they reduce

fraud and increase resource flexibility.

Both citizens and agencies need a clear

understanding of eligibility and entitlement rules

to help ensure the proper and rightful delivery

of services.

They also require insight into how funds

are managed and the outcome of services

provided.

To meet these challenges, governments need

to persistently focus on constituent needs,

developing innovative ways to empower

citizens and encourage civic engagement.

Cooperation and collaboration with service

stakeholders must be encouraged, within and

outside organizational boundaries.

Priorities

SAP Solutions


SAP Solutions

Executive

Summary




Benefits Less fraud, waste, and abuse

Uniform rules for fair, consistent decisions

Improved regulatory compliance

Increased payment accuracy

Enhanced budget control

Timely disbursement of citizen services


Increase public value, citizen satisfaction, and regulatory compliance.

Improve civic engagement and service delivery with smart decision making around

benefits, payment services, grantor management, and multichannel citizen services.

11% Reduction of cost per FTE

where multiple channels such

as e-mail and the Web are

used to interact with citizens


Benchmarking

Social Benefit

Decision Making Use business rules to help case workers make better-informed decisions about

client eligibility and benefit entitlement.

Benefit Payment

Services Automate payment processes, support multiple payment methods, and gain

visibility across the beneficiary lifecycle to help deliver benefits predictably.

Multichannel Citizen

Service Support multichannel communications, providing information and tools to best

serve citizens across service categories.

Grants Management

for Grantors Standardize planning, selection, management, and grant program evaluation

processes, eliminating data redundancy and inefficiencies.

Priorities

SAP Solutions


SAP Solutions

Executive

Summary





Challenged by man-made and natural disasters, security

threats, and health hazards, best-run governments use

innovative technologies to coordinate public services

and mitigate risk, improve preparedness, and quicken

response and recovery.

Public Security

The economic and societal impacts of

terrorism, crime, industrial accidents, cyber

attacks, fires, floods, hurricanes, border

control issues, pandemics, and biological

threats are incalculable.

At the same time, the cost-effectiveness of

disaster risk reduction is clear. The World Bank

estimates that countries can save US$7 in

recovery costs for every $1 spent on risk-

reduction measures. By developing effective

response tactics, governments can reduce

suffering, loss of life, and economic and

structural damage.

Government agencies must apply integrated

processes that improve communication across

organizational boundaries, increase civil

protection, raise visibility of threats, and

coordinate task force teams and resources.

Programs and technologies should improve

situational awareness, illuminate actionable

intelligence, lessen vulnerability, and help

people lead peaceful, safer lives.

Priorities

Public Security

SAP Solutions

SAP Solutions

Executive

Summary




Intelligence and Homeland Security

Intelligence and homeland security organizations are gathering data from more open sources, as well as traditional “sensitive” government sources, but they have a limited number of analysts and IT resources to make sense of the data.

Investigation Management

Manage investigation lifecycles and better identify people, objects, locations, and events; collect, validate, and share information to resolve cases faster.

Policing Excellence Policing organizations must reduce costs and improve service by managing information better to deliver improved investigative outcomes, or by using innovative technologies, processes, and insights to improve operational performance.

Emergency Management

Improve early warning processes, increase emergency and disaster responsiveness, and manage contingency planning and resources to save lives and reduce property loss.

Real-Time Situational Awareness

Every day, at any time, police and first responders must act decisively based on information available to them. By enriching available information with situational awareness, officials can sense, predict, and act in real time.

Benefits Save lives and mitigate damage

Detect and prevent cyber attacks

Improve investigative outcomes

Respond cohesively across agencies

Enhance operational continuity

Public Security

Improve safety and security while helping ensure greater preparedness and

prevention.

Manage the full investigation lifecycle to resolve cases quickly, respond and recover

faster from emergencies, and identify and take action against cyber threats. Priorities

Public Security

SAP Solutions

SAP Solutions

Executive

Summary




Talent is a true competitive advantage today and critical

when aligning business strategy and execution. Best-run

organizations achieve profitable growth by leveraging

their talent and out-innovating the competition.

Human Resources

For organizational growth and an agile response

to business change, organizations must give

people the knowledge and technology to facilitate

innovation.

They must also move into new markets, adapt-

ing to local practices and tapping the right local

talent. In addition, they must identify and retain

new talent acquired through mergers and

acquisitions.

Organizations that quickly respond with the

right talent in the right places will have a unique

advantage in the marketplace.

Priorities

Human Resources

SAP Solutions

SAP Solutions

Executive

Summary


32% Less employee turnover by

using analysis of workforce

data to design, implement,

and monitor workforce

optimization strategies


Benchmarking




Human Resources

Priorities

SAP Solutions

Human Resources

SAP Solutions

Executive

Summary


Benefits Align people to organizational strategies

Support global expansion into new markets

Improve productivity and engagement

Provide real-time insight into business needs

The new world of work.

Enable growth and sustainability by coupling global capabilities, integration, and

real-time insight with choice in the way HR processes and services are delivered.

38% Lower costs for HR

organizations with a high

degree of internal integration

compared to organizations

with a fragmented HR

environment


Benchmarking

Core Human

Resources and Payroll

Consolidate HR and payroll processes on a common global platform for better

workforce data and legal compliance.

Talent Management Improve strategic alignment, increase productivity, and accelerate results by

identifying, developing, motivating, and retaining talent.

Time and Attendance

Management

Streamline time management processes to enhance resource effectiveness and

visibility into, and control over, labor costs.

Workforce Planning

and Analytics

Identify and analyze talent gaps and streamline workforce planning for efficient

and effective management of workforce demand and supply.




Finance leaders must help ensure sound fiscal

stewardship and regulatory compliance, while creating

value for citizens. In today’s challenging economy,

they must improve fiscal stability, display accountability,

and reduce financial risk.

Budget and Finance

Public sector organizations need solutions that

support government accounting methods,

improve budget cycle times and allocation of

limited resources, enable compliance with

regulatory and financial standards, and reduce

operating and external audit costs.

Executives want financial performance

management features that help them match

programs and plans to policies, while

addressing market change by aligning

performance with strategy.

Finance officials need software to help them

manage budget requests, reviews, and adop-

tion; oversee operating capital and grants; and

forecast and manage personnel expenditures.

Managers need cross-functional insight to help

capture cost savings or avoidance opportunities

and to meet key performance indicator (KPI)

targets.

With these features, agencies can increase

operating efficiency and more closely match

tactics with organizational vision.

14% Shorter cycle time for

forecasts using up-to-date

insight from multiple

departments and agencies


Benchmarking

Priorities

Budget and Finance

SAP Solutions

SAP Solutions

Executive

Summary





Benefits Integrate planning and budgeting

Support diverse budget needs

Enhance regulatory compliance

Improve risk management

Outperform financial objectives

Optimize space and energy usage

Budget and Finance

Finance agencies faced with market volatility, growing pressure for

transparency, and demand for instant insight must implement best practices.

Agencies need to help ensure regulatory compliance and effective risk

management, at reduced cost, by improving essential organizational processes.

32% Fewer days needed to close

annual books at public sector

agencies using financial

systems that support

accounting requirements


Benchmarking

Public Sector

Budget Planning Financial performance management software from SAP helps executives

adjust plans and allocate resources.

Public Sector Financials Accountants can close the books on time and create financial statements that

comply with government and local regulations.

Treasury and Financial

Risk Mitigation Treasury managers can more effectively control every activity associated with

cash management, payments, liquidity, risk, and compliance.

Enterprise Risk and

Compliance Management Agencies can automate activities and proactively prevent risk and compliance

violations.

Real Estate Lifecycle

Management Property managers can track assets throughout the property lifecycle.

Priorities

Budget and Finance

SAP Solutions

SAP Solutions

Executive

Summary





Governments face unique procurement challenges due to

their highly structured and regulated environment.

Streamlining procurement processes while satisfying

policies and regulations and reducing the risk of

noncompliance is key to success.

Procurement

Procurement leaders set a baseline for success

by implementing best practices, excelling

in category expertise, and working with key

stakeholders on cost control programs.

While savings is always a priority, new

objectives have emerged as well. Procurement

must manage supplier risk and performance,

improve process efficiency, drive innovation,

and help ensure sustainability practices.

Solutions provide the tools to cut costs as well

as add value. The software needs to support

processes such as spend analysis, sourcing,

contract management, operational procurement,

supplier information management, and risk and

performance management – available both on

site and in the cloud.

These tools, when coupled with a highly

collaborative business network, drive real-time

insight and efficiency.

60% Higher average annual

savings for organizations with

high maturity and leadership

in procurement strategy


Benchmarking

Priorities

Procurement

SAP Solutions

SAP Solutions

Executive

Summary





Benefits Optimize spend under management

Increase average annual savings

Decrease FTE per billion in spend

Drive innovation with suppliers

Reduce cost and risk with faster turnaround

Optimize complex procurement processes

Procurement

Drive sustainable savings while supporting innovation.

Help ensure best practices in the source-to-pay process, on site or in the cloud,

while leveraging the power of network collaboration for efficiency and insights.

Regulated and Complex

Procurement Manage complex procurement activities such as budget checking and bidding

and tendering to increase compliance with regulations.

Procure to Pay

(On Premise)

Realize savings with compliant, user-friendly self-service procurement,

services procurement, and plan-driven procurement by collaborating on the

Ariba Network.

Strategic Sourcing and

Supplier Management

(On Premise)

Identify and act on sourcing opportunities and create favorable, low-risk supply

contracts.

Business Network

Extensions for

Procure to Pay

Leverage the Ariba Network even further to drive advanced invoice automation

and exception management. Manage cash by taking advantage of dynamic

discounting opportunities.

Priorities

Procurement

SAP Solutions

SAP Solutions

Executive

Summary





Priorities


SAP Solutions

SAP Solutions

Executive

Summary


Business enterprises should forge strategic business

partnerships with their IT organizations by aligning goals.

And business-oriented IT should maximize efficiency and

responsiveness by running IT like a business.

Research shows that lines of business want

to ascertain the value of their IT investments,

which means that IT organizations no longer

decide alone which IT projects to fund.

The challenge is that IT management is often

seen as just running the technical landscape.

To become more relevant to an enterprise, IT

needs to reposition itself to run like a business.

SAP offers an integrated portfolio of solutions

to do just that. New technologies like mobile, in-

memory, and cloud computing generate value

to a business in an unprecedented way.

However, these new technologies also make IT

landscapes more complex, requiring more tools

to manage them. By leveraging SAP solutions –

along with following best practices – CIOs,

CEOs, other executives, management, and

employees can tap into and help ensure effi-

ciency, continuity, and responsiveness, making

IT more strategic to the business.




Executive

Summary


Priorities


SAP Solutions

SAP Solutions

Benefits Better align IT to business strategy

Shorten IT delivery and business cycles

Maximize return on IT

Reduce system upgrade and operation costs

Lower risk mitigation cost and revenue loss

Reduce critical business system downtime

Evaluate and control risk, enable flexibility and scale, control and optimize

costs, and maximize strategic value.

Promote business continuity, drive efficiency, and increase IT responsiveness to

business objectives – with IT solutions designed for any size business.

Application Lifecycle

Management

Use application lifecycle management best practices, methods, and services

based on Information Technology Infrastructure Library (ITIL).

IT Infrastructure

Management Monitor all network assets to integrate infrastructure and application lifecycles.

IT Portfolio and

Project Management Manage projects and align the portfolio to drive innovation efficiency.

IT Service

Management Align service-desk operations with service-level agreements (SLAs), resolve SLA

incidents fast, and adopt ITIL best practices to meet evolving business goals.

IT Strategy and

Governance

Track IT costs and risks and map risk and compliance activities to business

impact.



Technology solutions can make the difference between

surviving and thriving. And businesses know that they

need to innovate to drive transformation. Technology and

platform solutions from SAP enable quick adoption of

cutting-edge technology to run the business better and

faster with agility and innovation.


Users expect to run a real-time business with

collective insights from real-time analytics

for better decision making, prioritization,

forecasting and modeling of outcomes,

and access to apps from the latest mobile

devices. They demand that these capabilities

seamlessly integrate with their favorite social

platforms, allowing cross-stakeholder

collaboration.

At the same time, data volumes are exploding

while the window for capitalizing on opportunities

is shrinking. Users must be empowered

with information from real-time applications,

available securely on any device. And

developers need a platform to innovate faster.

SAP enables the real-time enterprise with an

innovative data platform to power a new class

of real-time analytics and applications that give

businesses a true competitive advantage.

Companies can harness the value of Big Data,

while improving governance with timely,

trusted, and consistent information.

Plus, SAP provides a comprehensive set of

cloud solutions, including line-of-business

applications as well as social and business

network collaboration. The SAP HANA Cloud

Platform enables customers to build new

mobile apps or extend and customize existing

ones with managed and subscription-based

services.

Priorities


SAP Solutions

SAP Solutions

Executive

Summary




Benefits Operate in real time

Reduce time to value with faster innovation Turn data into an enterprise asset

Unwire the business to support innovation


Drive transformation and help the business thrive with technology.

Technology and platform solutions from SAP enable the real-time enterprise by

unleashing the power of collective insights, empowering developers to innovate,

and unwiring the business.

Big Data Achieve tangible results on every business priority by accelerating how users acquire, analyze, act on, and apply insights continuously.

Real-Time Enterprise Power a new class of real-time analytics and applications with an innovative data platform to give businesses a true competitive advantage.

Real-Time Analytics Unleash collective insight through enterprise business intelligence, agile visualizations, and advanced analytics on any device and platform.

Enterprise Mobility Deliver a platform for mobile development and security to innovate employee and consumer apps for any mobile device.

Enterprise Information Management

Maximize the business value of data – both structured and unstructured – across the organization.

Application Integration Integrate application delivery to maximize agility across people, processes, and systems – within and beyond the SAP software landscape.

Cloud Solutions Extend existing on-premise applications and infrastructure to enable new innovative business processes, gain greater insights, and unlock new business value.

Priorities


SAP Solutions

SAP Solutions

Executive

Summary




Governments are perpetually seeking to “do more with less.” That mantra drives both business

processes and technology adoption.

To plan, manage, and measure budgets, resources, and programs, organizations need easy-to-

use, powerful analytics. The visibility provided by these tools helps agencies efficiently deliver

citizen services, detect fraud, and effectively deploy resources to help ensure public safety.

Facing huge volumes of Big Data, public sector organizations need to quickly sort and make sense

of this information, while also improving transparency. The increasing use of mobile technologies

and apps by citizens and the private sector compels governments to leverage these tools. Mobile

solutions offer a new channel for bidirectional, personalized communications – from smartphones

to tablets. Finally, governments are considering how cloud technology can help them reduce IT

costs and react faster to service demands.

For over 40 years SAP has provided innovative technologies to the public sector. Today we

offer new features to help federal, state, and local governments address their unique business

challenges and run better – and smarter.

People today expect their governments to provide

benefits comparable to those of private sector companies.

This means delivering service and support 24x7 to

help ensure the well-being and security of all citizens.

That’s why many governments are choosing to adopt

cost-cutting, new technologies.

SAP Innovations

65% Organizations believing that

cloud computing will amplify

other technology

“megatrends”


Benchmarking

Applications

SAP Innovations

The SAP HANA Platform

Mobile

Analytics

Cloud

Executive

Summary





Human Resources

Reduce time and costs of payroll processing and reporting.

Increase focus on business operations and staffing and deliver customer support and satisfaction.

Instantly analyze personnel data to improve workforce cost management.

Accelerate evaluation of organizational structures.

Conduct more efficient payroll exception handling based on real-time data.

Enable real-time analysis and reporting for core HR functions.

Reduce unused/orphaned roles and conduct real-time analysis of role usage.

Consolidate most frequently used/active roles.

Reduce cost of noncompliance, and gain deeper insight into roles for uncovering any potential risk

for the organization.

SAP Business Suite powered by SAP HANA enables

public sector organizations to accelerate their key

business processes with in-memory computing

technology, and transform by streamlining applications,

analytics, planning, and predictive analysis on a single,

real-time database platform.

SAP Business Suite powered by SAP HANA

Applications

SAP Innovations


Mobile

Analytics

Cloud

Executive

Summary





Analytics solutions from SAP, powered by the SAP HANA platform, enable analysis of high

volumes of financial data and data sets in real time to reduce costs and improve revenue streams.

Visualize noncompliant behavior patterns to reduce loss and identify fraud through predictive

analysis and detection. Create transparency of financial performance for internal stakeholders and

external constituents.


Governments can track and monitor citizen feedback on programs to facilitate appropriate

responses and help ensure improvements meet expectations. With Big Data, they can help ensure

higher levels of engagement with citizens and gain insights to create service offerings based on

the public’s needs and sentiments.

Public Security

SAP software also helps governments forecast and prioritize responses during potential

emergencies to mitigate impact through preemptive planning. It allows them to improve situational

awareness and accelerate data analysis for any operational readiness scenario, including

humanitarian assistance and disaster relief.

Governments produce, gather, and analyze huge volumes

of data that can enhance decision making, improve

services, and reduce costs. Analytics solutions from SAP,

powered by the SAP HANA platform, help governments

gain real-time insights by enabling them to quickly

analyze large volumes of data.


80% Decision makers who think

access to the right information

at the right time is critical to

their business


Benchmarking

Applications

SAP Innovations


Mobile

Analytics

Cloud

Executive

Summary






With SAP software, agencies can streamline and simplify citizen services by providing online or

mobile access to self-service tools. They can share important information such as emergency

alerts, case information, and disclosures. Citizens can use mobile devices to report events, send

photos documenting repair issues, or initiate service requests.

To support critical infrastructure projects, managers can use mobile apps to exchange information,

initiate and respond to work orders and service requests, and view spare parts inventory and

material usage remotely.

Public Security

Mobile solutions from SAP can help agencies reinforce public security by expanding awareness

and protecting citizens. Field employees can use mobile apps to report observations and

collaborate during emergency responses.

Budget and Finance

Government workers can monitor organizational KPIs and performance, respond to requests, and

monitor mission-critical workflow while out of the office. And both managers and employees can

use self-service tools to streamline and accelerate approvals and cycle times.

Mobile technology helps governments serve constituents

faster, more efficiently, and at lower cost. Anywhere, any-

time access helps agencies boost service responsive-

ness. And, by equipping field staff with mobile devices,

organizations can increase worker productivity and

reduce costs.

Mobile

40% Organizations that achieve

higher employee productivity

when mobile access is

provided across all levels


Benchmarking

Applications

SAP Innovations


Mobile

Analytics

Cloud

Executive

Summary





Technology Innovation

With analytics solutions from SAP, public sector organizations can forecast and plan resources,

publish and manage strategies, align policy and program execution, set resource requirements to

help ensure successful implementation of programs, and quickly adjust resource allocations.

They can cascade objectives from strategic to operational, track progress against scorecards, and

accurately monitor and report the use of public funds.

Human Resources

Governments are now able to deliver better services with fewer personnel and anticipate resource

requirements to better meet citizen needs. They can create a cross-organizational view of

personnel and resources, allocate resources across agencies, manage compensations, and

promote worker agility.

High-performing governments use analytics solutions

from SAP to understand citizen service costs, mitigate

risk, anticipate shifts in policy and program priorities, and

detect and prevent fraud, waste, and abuse. Key metrics

help agencies align goals and resources while improving

support offerings.

Analytics

53% Additional users leveraging

data when software offers

advanced analysis tools not

requiring technical expertise


Benchmarking

Applications

SAP Innovations


Mobile

Analytics

Cloud

Executive

Summary





Human Resources

With SuccessFactors Business Execution (BizX) Suite, organizations can drive alignment and

optimize people performance. This cloud-based software helps governments plan and recruit staff,

develop talent, and manage compensation and retirement packages. It also optimizes staff

productivity, bridging the gap between strategy and execution.

Procurement

Ariba, an SAP company, combines industry-leading cloud-based technology with a massive online

trading community. Governments discover, connect, and collaborate with trading partners

anywhere, at any time, from any application or device. They can support source-to-contract-to-pay

processes while improving compliance and strategic spend analysis.


Governments can explore, report, and share data in the cloud with the SAP BusinessObjects BI

OnDemand solution. Personnel can make faster, more-informed decisions, access a complete set

of analytics solutions, and use mobile devices to receive and deliver reports and dashboards.

Finally, with affordable, pricing, organizations can achieve quick time to value.

Cloud applications from SAP and the open SAP HANA

platform help public sector organizations improve

responsiveness to citizen service demands, lower IT

costs, quickly scale applications, enhance processing

capacity, and provide predictable IT budgets.

Cloud

Applications

SAP Innovations


Mobile

Analytics

Cloud

Executive

Summary




Our customers collect tolls for more than 175 billion miles traveled.

Analytics solutions from SAP power population projections through the year 2100,

helping United Nations member countries understand resource implications.

Best-Run Customers

CDCR

Best-Run Customers

City of Cape Town

INE

Guatemala City Council

Regione del Veneto

Stevenage

Executive

Summary


Why SAP?



SAP co-innovates with leading governments using the Public Sector Advisory

Council and user groups. Member organizations influence priorities and

enhancements for all front- and back-office processes, such as management

and budgeting.

Customer Co-Innovation

Public Sector Advisory Council

Federal, state, and local government executives discuss new innovation and technology

requirements and share best practices on being more citizen centric and cost-efficient.

Co-Innovation Partners

Simplify and increase flexibility for collection and disbursement processes.

Streamline compliance and fraud prevention using SAP in-memory computing innovations.

CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Stevenage

Why SAP?

Executive

Summary




“For the first time, we have all our enterprise data in one place with the

ability to drill down for the information we need to make decisions. That’s

the single biggest benefit of our SAP solution.”

Andrea Wallin-Rohmann, CIO, State of California Department of Corrections

and Rehabilitation

The State of California Department of Corrections and

Rehabilitation (CDCR) is responsible for the state of

California’s adult and juvenile corrections, rehabilitation, and

parole systems, and is the largest department in the state.

CDCR needed an enterprise solution to replace tens of thousands of

disparate systems, databases, and spreadsheets used in finance,

procurement, and human capital. CDCR chose the SAP ERP application,

which has eliminated the disparities, automated many manual processes,

and provided a single source of reliable information.

Key Benefits

Integrated the business processes connected with procure-to-pay

and hire-to-retire activities

Attained fiscal and operational transparency

Enabled the state office of the Inspector General to access data in

real time, creating greater transparency and trust within the state

-90% Time to issue a purchase order

65,000 Employee records stored and readily accessible in a consistent manner

90% Original requirements fulfilled

CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Stevenage

Why SAP?

Executive

Summary




“With SAP ERP HCM, employees are more empowered to manage their

personal challenges, and managers have access to accurate online and on-

time information. This has helped the City become an employer of choice

within local government and within South Africa.”

Justine Quince, Director, Strategic Human Resources, City of Cape Town

Cape Town is the second most populous city in South Africa,

with an annual budget of €2.1 billion.

When the city merged seven local authorities to create a single “unicity,”

this presented an opportunity to rethink how to manage and empower its

25,500-person workforce. The administration replaced fragmented legacy

systems and manual processes with the SAP ERP Human Capital

Management (SAP ERP HCM) solution – and transformed local

government into a high-performance organization.

Key Benefits

27.5% growth in “fully engaged” employees

16% reduction in “disgruntled seeker” employees

Increased efficiency and effectiveness

Greater transparency via centralized, trusted workforce data and

analysis and reporting functions

Improved ability to attract, retain, and develop top-notch talent

2% Reduction in absenteeism

100% Staff positions budgeted for

1.4% Savings in workforce budget

CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Stevenage

Why SAP?

Executive

Summary




“Not only have we gained quality improvement with SAP ERP, but we are

now able to change the future of the city council, its information systems,

and its complete finance machinery.”

Alvaro Arzu, Guatemala City Council

Guatemala City is the capital of and largest city in the

Republic of Guatemala, and the economic, governmental, and

cultural capital of the republic.

The Guatemala City Council implemented the SAP ERP application to

support technological innovation in finance and budget management, as

well as improvements in collections, services, and citizen care. A year

after installation, significant benefits have been noticed, the most

important being 20% growth in the collection of single property taxes.

Key Benefits

Full automation of the collection process

Single account implementation and integration of collections

information

Improved citizen care, thanks to more reliable and transparent

information

99.5% Recovery of income paid with rejected checks

20% Monthly growth in collection of single property taxes

33% Government procedures managed with SAP ERP

CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Stevenage

Why SAP?

Executive

Summary




“The SAP Afaria mobile device management solution makes it possible for

us to manage a vast number of heterogeneous devices in an organization

fully dependent on the mobility of our workforce.”

Jose Antonio Perea Yustres, Innovation Unit Head, Instituto Nacional de

Estadistica

Instituto Nacional de Estadistica (INE) is the national statistics

institute for Spain. Affiliated with the Ministry of Economy and

Tax, INE performs large-scale statistical operations including

demographic, social, and economic census.

Through the SAP Afaria mobile device management solution, INE gained

centralized control of a wide variety of devices. In addition, it improved

productivity, reduced support effort, and increased data security.

Key Benefits

Centralized control of mobile apps, data, and communications

Enhanced public service; reduced taxpayer costs

Adopted a solution that enables IT to deliver fixes, upgrades, and

refreshes remotely

-50% Effort to maintain and manage mobile devices

-60% Time to solve incidents

-80% Time to set up a new device

CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Stevenage

Why SAP?

Executive

Summary




“Political decision makers must be reliably informed, with no lag time. This

is the only possible way to act effectively in light of the transformations

occurring in our territory and society, and hence according to local needs.”

Marino Zorzato, Vice President, Regione del Veneto

Regione del Veneto, one of Italy’s 19 administrative districts,

needed a centralized statistical platform to manage increasing

volumes of data generated by local government offices.

SAP BusinessObjects solutions are providing key decision makers with

statistical information that is comprehensive, meaningful, and readily

available for the government’s forecasting, planning, controlling, and

evaluation processes.

Key Benefits

Automated and streamlined processes for statistical analysis and

reporting

Increased number of developed reports by 30%

Reduced time required to get data from different sources by 50%

Enhanced data accuracy

60% Less time to develop new reports

1 to 4 Increased communication channels

40% Less time required to respond to new data requests

INE

CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Stevenage

Why SAP?

Executive

Summary




“With SAP BusinessObjects Dashboards software, we have greater visibility

and transparency throughout the organization; we can easily determine how

the council is performing.”

Paul Tyler, Business and Knowledge Systems Manager, Stevenage

Borough Council

Stevenage is a local government authority located in the

eastern part of England.

Like all council governments, Stevenage strives to meet constituents’

needs for government transparency, perform to national government

guidelines, and measure performance. To accomplish this, Stevenage

decided to install business intelligence (BI) tools for creating balanced-

scorecard dashboards. And, like many small local governments,

Stevenage didn’t have a large budget, so needed a proven solution.

Key Benefits

Increased visibility into performance

Empowered users to access and format their own data

Improved accuracy and timeliness of bill-back accruals

24 Week reduction in time spent on administrative tasks

5 Day consulting engagement

3 Month in-house build

CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Stevenage

Why SAP?

Executive

Summary




With SAP for Public Sector solutions, governments can provide the best services,

security, and infrastructure, while strengthening the connection to citizens, through

always-on access and the latest technology innovations.

Highly Integrated Business Solutions

SAP offers the most comprehensive portfolio of solutions for the public sector, enabling

governments to tailor their key business processes and activities to citizen needs.

Key Breakthrough Innovations

The SAP solution portfolio is based on the industry’s most innovative technologies. These include

the SAP HANA platform and mobile, analytics, and cloud solutions, which enable business process

optimization and efficiency at the lowest possible cost.

Forty Years of Delivering Value

The world’s leading governments and public sector organizations around the globe rely on SAP to

help them deliver citizen-centric services and help ensure operational excellence.

Why SAP?

CDCR

Best-Run Customers

City of Cape Town

INE


Regione del Veneto

Stevenage

Why SAP?

Executive

Summary




Benchmark Your Performance

Position your organization for dominance in this new economy with the business performance

benchmarking program from SAP – available free to SAP customers and select prospects.

The SAP benchmarking program has helped more than 3,000 organizations assess their

strengths, uncover areas for improvement, and identify best practices and IT strategies that

generate clear, tangible value – not someday, but today.

Go Live in Weeks

Here’s the fastest way to run your business better: our rapid-deployment solutions. In one

package, you get everything you need to be up and running quickly – including preconfigured

software and implementation services – in just weeks. With a defined scope and predictable

costs, there are no surprises.

Join Your Community of Practices

Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work.

It lets members help one another solve problems, learn, and invent new ways to get things

done – faster. Find out how to connect with people, content, and resources.

Find Out More About How Your Organization Can

Become Best-Run

Visit valuemanagement.sap.com >>

Visit sap.com/solutions/rds >>

Visit scn.sap.com >>

Executive

Summary


https://websmp105.sap-ag.de/solutionpackages

https://valuemanagement.sap.com/

http://www.sap.com/solutions/rds

http://www.sdn.sap.com/irj/scn

Executive Overview


Public Sector

CMP 29063 (14/01)

Executive

Summary


Go for a test-drive. Visit us online at

www.sap.com/solution/industry/public-sector.html

Visit us on our community pages to find out more:

http://scn.sap.com/community/public-sector

www.twitter.com/SAPUrban

www.twitter.com/SAPOpengov


http://www.sap.com/solution/industry/public-sector.html






http://www.twitter.com/SAPUrban

http://www.twitter.com/SAPOpengov


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