the cio · balance strategy and tactical activities drive process excellence clear, non-technical...
TRANSCRIPT
The CIO As IT Hero
September, 2011
Copyright © 2011, Splunk Inc. Listen to your data.
CIO Chief Ideologue Orator
Chief Interrogation Officer
Chief ‘Intelligence’ Officer
Chief ‘Infrastructure’ Officer
Chief Information Officer
Chief ‘Integration’ Officer
Chief ‘Investment’ Officer
2
Chief ‘Innovation’ Officer
Career Is Over
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3
• Manage Services Investments
• Protect Information Assets
• Improve Business Outcomes
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4
captain coach > controlling enabling >
> process excellence installing systems
> harnessing intelligence patches & upgrades
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CIO Strategic Priorities
5
Source: Gartner - The Business Unit CIO's 2010 Agenda, February 2010.
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Forces Shaping IT
6
CIO Response
FORCES SHAPING IT
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Machine Data is Pervasive
7
Additional Sources Core IT Customer-facing IT
Big Data
FORCES SHAPING IT
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Machine Data Intelligence
Improve Customer Experience
Promote Additional Conversions
Build Better Products
Reduce Support Cycles
Ensure Security and Compliance
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Directory Services
(Open LDAP etc)
IT ‘Inside’
Intranet
Telephony Splunk
Champagne
IT ‘Outside’
Private
Data Centers
CRM:
SFA, Support: SFDC
Web Leads : Eloqua
Sales Comp: Xactly
Plus
Financials:
Accounting: Netsuite
ProServices: OpenAir
Expenses: Nexonia
Plus
HRIS:
HR/Payroll: UltiPro
9
The Cloud at Work Cloud
FORCES SHAPING IT
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Cloud BPO
10
Financials HRIS
Payroll
Payroll
Human Capital Mgmt
Benefits, Compensation
Expense Management
Project Accounting
Financials
Tax / Audit
Collections
Expense Management
Project Accounting
Cloud
FORCES SHAPING IT
Development
Quality Assurance
Support
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Cloud Security, Monitoring
11
• Auth & Access
• Security & Auditing • Performance • Uptime, SLA’s
Access Management
Cloud
FORCES SHAPING IT
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Mobile Device Revolution Consumerization
FORCES SHAPING IT
12
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The Social Enterprise
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• Support Center
• Reputation, Sentiment • Customer Satisfaction • Marketing, Sales
Social Media Engagement
Consumerization
FORCES SHAPING IT
blogosphere
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18 Social Business Imperatives
Innovation Acceleration
Corporate Communications
Expertise Location / Corp. Dir.
M&A Integration
Contact Center Enablement
Sales & Channel Enablement
Event Communities
Social Commerce
Community-Based Service
Account Management
Customer Innovation
Social Marketing
Product Launches
Community Recruiting
Social Brand Management
Service Everywhere
Social Selling
Competitive Intelligence
The Social Enterprise Consumerization
FORCES SHAPING IT
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CIO is the Business Consumerization
FORCES SHAPING IT
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Build a strong team and bench
Migrate from Manager to Leader
Enable your organization to increase revenue, improve
customer satisfaction, and reduce costs
Balance strategy and tactical activities
Drive process excellence
Clear, non-technical Communications
Understand the company’s business and get involved in non-
IT activities
Lead and influence the business to maximize the benefit of
emerging capabilities – Big Data, Cloud, Consumerization
CIO Heroics: 101+
CIO
Copyright © 2011, Splunk Inc. Listen to your data.
Thank You Doug Harr CIO, Splunk [email protected]