The CCI Advantage: The Professional Solution in

Receivables Management

CCI

CCI

Collections

EMS and Dental Billing

Pre/Secondary Collections

Skip Tracing and

Technology

Check Recovery

Debt Reporting and Litigation

7 Finance DriveDanbury CT – 06810

EXPERIENCE

COMMITMENT

KNOWLEDGERESPECTED

TRUSTED

RESULTS

Full Service Collections:

• We have 45 years of experience working with the Connecticut and New York business community. Our historical recovery rates are in access of 33% which convincingly exceeds national industry averages. With longevity comes knowledge and experience in dealing with all levels of collections within all segments of the market place. Regardless of your business model and functions, CCI will customize a collection campaign tailored to your business and client base. CCI designs and implements innovative receivable management programs which improve cash flow and increase profitability while providing superior performance results and support services.

The CCI Philosophy: How We Can Demonstrate the Value of Our Approach

Our Expert Techniques and Tools Used to Deliver Exceptional Results:

• Besides the customized letters, Auto dialer capabilities, credit reporting abilities (with client authorization) and litigation preparation process (with client authorization), our main focus and results are often generated by our experienced staff. While all of our managers have been with CCI for over 20 years, it is through them and their teams of collection representatives who through their direct dial campaigns, we are able to reach the recovery goals of both our clients and ourselves.

• Our collectors work directly with your debtors with a tone of civility, respect and encouragement. They will often provide counseling on their existing circumstances of poor credit, how they might better manage their finances and how they can possibly re-establish positive credit. While most agencies only focus on volume driven collection techniques with mediocre recovery results, our objective is to not only collect the outstanding debt but to also ensure that we provide your client/debtor with a positive experience. The end result is the debt gets paid and customers are retained, often with a better ability to manage their future credit obligations. Our philosophy is to strengthen relationships with your customer and enhance the image of your organization. We have proven that high levels of success in debt collection can co-exist with high customer satisfaction rates.

The CCI Mission: Our Sophisticated Technologies and Unrelenting Commitment to Client Service

Skip Tracing:

• CCI can reference extensive and highly detailed databases of debtors whose whereabouts are unknown. Our first line of offense generally lies with our own proprietary data which consists of over 1 million debtors that are in our system. Other web based, and telephonic systems and platforms are also utilized for this function. Our speed and efficiency at identifying skipped accounts is of great assistance in locating even the most mobile and hard to find debtors thus increasing debtor outreach and recovery rates.

Pre-Collection and Early Intervention Programs:

• This service is used to improve your cash flow and productivity by simply and actively soliciting payments from accounts that are late but not yet delinquent. Here you avoid the need to invest in and manage new skills and technologies while benefiting from our existing infrastructure and state-of-the-art technology, process and procedures.

Pre-Collection Letter Series-This low cost approach of contacting and reminding customers of delinquency will result in high success rates due to aging.Outbound Calling Campaigns – Cost effective program resulting in faster payments, while ensuring the accounts truly qualify for collections.

Secondary Collection Placements:

• Secondary collections are often an overlooked service allowing CCI to audit and evaluate the performance of the primary agency. This is a proven effective tool used to increase recovery rates.

Check Recovery Services:

• Retailers have trusted our experienced and trained staff to solve a common problem relating to the receipt of bad checks. Our historical bad check recovery rates are in access of 87%. Retailers receive 100% of the face value of the recovered check revenue while all service costs are transferred directly to the check writer.

Litigation Preparation:

• CCI clients in Connecticut and New York have litigation as another available option. Before recommending litigation against any debtor, we make sure all other collection methods have been exhausted and that sufficient assets and/or employment have been verified. You have absolute authority over which accounts are pursued by means of the court system.

Reporting and Accounting Services:

• Our accounting services and reports are comprehensive, accurate and easy to understand. We’ll tailor our reports to your needs and preferences allowing you to select from a variety of ways to have us remit the funds we collect on your behalf. This can be done weekly, bi-weekly or on a monthly basis.

Technology:

• CCI is large enough to customize the exact type of program you want and small enough to give you fast, easy access to our management team. This is accomplished in part due to our state-of-the-art technology interfaces and abilities. CCI takes full advantage of the latest information and telecommunication technologies to build high efficiency into every service we perform. Whether through our letter campaigns, Auto Dialer System, Reporting, and Management systems, CCI is constantly searching for or itself creating the technology to drive the collection recovery markets forward. The more receivables are collected, the more your company, our company and our partnership can grow.

The CCI Training Method: DIY with Our Proven Techniques

Consulting Services:

• Whether it is a two hour analysis or a two week overhaul, allow CCI to introduce our methodology of accounts receivable management to your office. Services include:

• Review and revise collection letters and notices.• Review and revise account timelines• Manage and train on collection tactics and effective negotiating

techniques• Review and audit performance of third party collection agencies• Improve aging of receivables• Skip tracing in the technology age• Dealing with difficult and irate customers• Training staff to motivate slow-pay and no-pay customers, while

maintaining compliance with the FDCPA guidelines

Collector Training:

• CCI can help clients with chronically high numbers of account delinquencies put together their own staff of trained collectors. Using techniques perfected in over four decades of successful recovery, we can transfer to your organization the skills and attitudes of customer respect, making your staff more efficiently trained and poised to handle one of your most difficult and challenging processes of your business.

Receivables Management Consulting – Evaluation and assistance of accounts receivable process, timelines, cost effectiveness, and outsourcing performance.A/R Follow up and Insurance Rebilling – Effective process of evaluating primary billing procedures and ultimately finalizing accounts resulting in more accurate accounts receivable.On-site Receivables Management Projects – Experienced and trained professionals provided for temporary portfolio projects.

The CCI Partnership: A Proven Success

Through our expansion, we are looking to become your strategic partner and can assure that both you and your clients will be handled with the utmost integrity and professionalism all while maximizing your bottom line.We have been a trusted and respected partner in this industry for over four decades and would welcome an opportunity to provide you with a full customizable review of your collection process to identify the key areas where we can reduce your cost while increasing your returns.

Call, email or log on today to schedule your no obligation review.

CCI

Eddie Machado – VP of Sales & Marketing 45 years and counting…providing excellence and partnering strength for over four decades.Credit Center, LLC.MedFinancialAmericheck7 Finance DriveDanbury CT – 06810Email - eddiem@creditcenterinc.comOffice - 203-749-2615 Cell - 203-940-3421 Fax – 203-791-1756