the best of€¦ · no matter your reason for sending an email to a customer or prospect, the copy...
TRANSCRIPT
WINNING CUSTOMER SERVICE EMAILS
Engage inactive customers,
reclaim abandoned carts
FOLLOWUP
Great ways to ask
customers for feedback
GET FEEDBACK
Recognize an anniversary,
make the best of a
cancellation, or say you're
sorry in an engaging way
BONUS!
How to make the most of
inaugural emails
WELCOME!
Brought to you by
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FuseDesk is THE Help Desk and Messaging Platform for Keap and Infusionsoft.
Visit our website Right Now to learn why:www.FuseDesk.com
No matter your reason for sending an email to a customer or
prospect, the copy should be timely, engaging, informative,
exciting, and give the recipient a clear action to take and a
reason for doing it.
A little humor now and then doesn't hurt either. 😉
Check out these examples of great business emails we just
LOVE. ❤
WELCOME
We love this email because it congratulates the user and tells them exactly what to expect next. Thanks for the prep work, Whole Foods Market! ❤
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WELCOME
This congratulatory email from RealtimeBoard goes on to explain uses for their platform - a must for user engagement and customer retention. A great way to set us up for success, RealtimeBoard! �
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RE-ENGAGE
Typeform uses a neat, clean email format to re-engage users who haven't logged on in a while. By linking to the Template Gallery, they offer inspiration to excite users and get them back into the groove.
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ABANDONED
Dyson uses a friendly and helpful approach to cart abandonment. Without any pressure, they let customers know their cart items are saved and the promotional price is still available, but only for a limited time. Kudos to you, Dyson!
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ABANDONED
Dote adds a humorous twist to a common pain point of online retailers - abandoned carts. Want to reclaim some of those sales? Let users know their chosen items have feelings, too.
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FEEDBACK
Want to know what your customers are thinking? Just ask! This feedback request from Uber tells the user WHY they want their feedback and exactly how long it will take, which is important to busy users with no time to waste.
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FEEDBACK
Wirecutter poses specific questions before linking to their feedback survey. By letting users know it's anonymous and thanking them in advance, their response rates are boosted.
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BONUS-WE'RE SORRY
Sometimes you just need to say you're sorry. This Frambridge message offers an apology for an untimely email and then goes on to affirm their continued desire to serve the customer's needs.
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BONUS-CANCELLATION
When someone unsubscribes from BetaList's email list, they receive this great email. They ask for feedback and offer several options including getting only weekly emails and re-subscription in case the unsub was a mistake.
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Using Keap or Infusionsoft?FuseDesk is THE Help Desk and Messaging Platform for
Keap and Infusionsoft.Visit our website Right Now to learn why:
www.FuseDesk.com
Email templates will help to set you on the right path with customer communications, but managing many email conversations with customers takes more than just an email inbox. A Help Desk and Messaging platform allows team members to delight customers via email, phone, live chat and SMS with zero room for conversations to get lost, ignored or forgotten. The right solution also adds a layer of accountability and metrics to gauge what's working and, more importantly, what's not working. To see how FuseDesk can improve your customer satisfaction, visit us at www.fusedesk.com