the art and science of facilitation€¦ · identify your facilitation strengths and growth areas...
TRANSCRIPT
Patricia Hughes, M.A.
The Art and Science of Facilitation
Pre-Conference WorkshopMontana Non Profit AssociationSeptember 25-26, 2017
The Art and Science of Facilitation
Hone your facilitation skills
Gracious Space
Ways to address complex issues through dialogue
An interactive two days!
The Art and Science of Facilitation
Specifically, 1. Identify your facilitation strengths and growth areas2. Create respectful space for dialogue3. Plan for and design effective meetings4. Deal with difficult situations or people5. Work with diverse groups with different perspectives6. Understand how Gracious Space can aid in effective facilitation7. Laugh (A little or lot, depends on you ) 8. Opportunities to practice and receive immediate feedback9. Leave with an action plan for putting skills to use in a real context. Phew!
Agenda
Today: Introductions (fun stuff) Facilitation Best Practices Gracious Space
Tomorrow: Effective Meeting Design Troublesome members and diverse groups Practice Makes Perfect
Welcome: Who is Pat?
Seattle via New Hampshire (Bi-coastal)
Montana since 2007 (Can We Talk?)
Leadership Dev for 25 yearsLeadership program design,
facilitation, coaching, writing
Hiking, gardening, kayaking, swimming, biking, reading, travel, paddle-boarding…
Welcome: Who are YOU?
At tables, please share in a round, 1 min each: Name Where do you live Why are you here today?
At tables, find 3 things you all have in common (doesn’t count that you are at the conference or work in a non profit!)
Our Learning Container
At tables – two requests you wish to make to the large group to create our “emotionally safe and stimulating learning environment”
Share out
Thumbs up, middle, down
Your Facilitation Baseline
Facilitator Skills Self Assessment Qualities Skills Knowledge
World Café Discussion
Three rounds of discussion at tables -everyone records on large paper
Travel anywhere you are most interested
One table host remains at the table all rounds
Harvest and Reports
World Café: Best Facilitator Practices
1. Opening Activities2. General Group Process
Techniques3. Inclusive Meeting
Design/Techniques4. Making Decisions in
Groups5. Brainstorming Processes6. Effective Facilitator
Communication7. Wild Card
Recall a time you experienced something like ‘gracious space’
Who was there, what was happening, what made it unique?
Tell the short story to one other person
Switch
A spirit and a setting,
where we invite the ‘stranger’
and learn in public
Gracious Space is…
“Our intention creates our reality” – Wayne Dyer
Spirit: How you show up matters
• Bring your gifts• Group norms• A larger
purpose• Be intentional
Setting: A supportive physical environment
• Physical environment
• Approach = goal
• Create GS with intention
Invite the ‘Stranger’: Seek and be open to difference
Difference is an opportunity to learn more about the system –Peter Senge
•Who or what is the ‘stranger?’
•What can I learn from the ‘stranger?’
Learn in Public: Be open to possibility
“An adult who ceases to unlearn and relearn his facts and reconsider his opinions is a menace to a democratic community” – Edward Thorndike
• Listen more
• Judge less
• Pay attention to your learning
• Support risk taking and experimentation
• I failed!
• Learn from mistakes
Risk Taking and Mistakes
How can Gracious Space enhance your Facilitation Tool Box?
Trios
Application
Application
Gracious Space TED TalkThe BookCenter for Ethical Leadership
www.ethicalleadership.orgCourageous Collaboration Deep DiveGracious Space Mastery Class (certification)
Thank you!
More on Gracious Space
Application
Prepare a sample outline for how you will use GS/Facilitation at an upcoming meeting you will do (or want to do) (or might be asked to do)
Patricia Hughes, M.A.
The Art and Science of Facilitation
Pre-Conference WorkshopMontana Non Profit AssociationSeptember 25-26, 2017
For Today
Learn a template for effective meetings Continue to apply Gracious Space How to work with troublesome behaviors Working with diverse groups Practice and feedback Action plan for putting skills to use in a real context
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What Stories Do you Make Up?
Take 30 seconds to look at the picture, and in silent reflection, imagine what you are seeing
• Who are the people? • Where is this place? • What is happening?• Make up a great story!
Ariana, 15, reacts as actor Taylor Lautner,
who plays Jacob in the vampire film "Twilight,"
reaches over and autographs her T-shirt
Nov. 10, 2008. Seattle Times(AP Photo/Seattle Post-Intelligencer, Mike Urban)
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What Stories Do We Make Up?
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Ladder Of
Inference
I take Actions based on my beliefs
I adopt Beliefs about the world
I draw Conclusions
I make Assumptionsbased on the meanings I
added
I add Meanings(cultural and personal)
I select “Data” fromwhat I observe
Observable “data” and experiences(as a videotape recorder might capture it)
The Reflexive
Loop(our beliefs
effect what data we select next
time)
Kite Model of Instructional Design
PurposeLearning Outcomes
Context: • Hook• Introductions• Information• Transition
Body: • Main Activities that deliver the outcomes
ClosingGuila Muir, Instructional Design That Soars
Practice
Get into your trios Combine two trios Each person has 10 min to facilitate their piece 2 min feedback after each person Timekeeper / phone clock Good luck!
Difficult Behaviors in Groups
Monopolizers Quiet Ones Rambler / Chatterbox Digressors The Homesteader Disrupter
Prepare for Troublesome Behaviors
When one group member seems to do most of the talking, I might...
When one member is silent for a long time, I could... When someone puts down someone else I could... When someone interrupts often, I could... When a group seems to want to reach a decision, but
seems unable to, I might... When someone comes late, I can... If group members seem too polite and won’t
confront one another about difference, I could....
Simulation
Groups of 4. One facilitator, rotates with each turn.
Facilitator’s job is to:
Facilitate a discussion on how to make a peanut butter and jelly sandwich OR Conduct an inclusive brainstorm session on a topic of your choice
Each person takes a “troublesome” role from the sheets in the table center (take a new one each turn)
Facilitator: Identify and deal with the difficult behaviors in your group (cheat sheets allowed)
Four rounds of 7-8 min each
Working with Difference
Dealing with Conflict in Groups
It’s truly conflict if it’s: ongoing, demeaning to others, violent or angry
Name the destructive behaviors you see Break into a sub-group and ask for approaches,
which could include: STOP Model
STOP Model
Stories – each person(s) tells the story they have about what’s going on, their perspective
Topics – From that info: what topics need to be discussed?
Options – Generate multiple, mutually acceptable options
Plan – Choose an option and do it
(Check back in after an agreed upon time)
Dealing with Conflict in Groups
• Focus on agreements, not disagreements
• Ask: “If this continues, where will we be? How will this hurt our goal?”
• Have the disagreeing parties restate their position, confirm understanding, clarify
• Agree to disagree
• Get into pairs – talk about where you are confused, irritated
• Mingling: Find someone in the room you need to talk to, to resolve or air an issue
Gracious Space TED Talk
www.ethicalleadership.org Gracious Space page – Practitioners
FaceBook Gracious Space Practitioners
The BooksPat Hughes
Trillium Leadership ConsultingCenter for Ethical Leadership
More…
