the agents' manual - digital survival in the enterprise (a paradigm for social media and...

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AGENTS

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Digital Survival in the Enterprise. Why Agency is the main paradigm for Social Media and Enterprise 2.0 and why this concept helps to shape not only media, but also attitude.

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Page 1: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Page 2: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

This is a very rough draft. Don‘t take it literally.

Page 3: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Why should we do anything?

Page 4: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Can we CHoose?

Page 5: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Should we Care?

Page 6: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

What makes a difference?

YOU.

(What else?)

Page 7: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Why?

Page 8: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Essence

That's what it is.

Page 9: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Convention

That's what it should be.

Page 10: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Context

It depends...

Page 11: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS None of this is true

Page 12: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

This is Essence

Determination Fatalism Faith

Page 13: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

This is Convention

Obedience Fear Patience

Page 14: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

This is Context

Maybe Maybe not We'll See

Page 15: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS You can't run. You can't hide.

Page 16: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS But You can act.

Page 17: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS There is no essence without

context

Page 18: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS There is no

understanding without

convention

Page 19: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS There is no

essence without

understanding

Page 20: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

This is your world

Page 21: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Naive?

But whose Else should it be?

Page 22: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

May I? Should I?

Nobody cares

Page 23: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Whom do you ask?

Page 24: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Your Manager?

Managers are here to prevent and preserve

Page 25: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS They are the antithesis

to innovation.

Page 26: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS MBAs are the worst*

*Ask Seth Godin or Guy Kawasaki. Or me.

Page 27: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Your Peers?

Makes sense to ask them…

Page 28: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS …but to ask for

forgiveness, not for permission

Page 29: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Asking means waiting

Agents don‘t wait.

Page 30: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Agents‘ Natural Enemies

• Managers • Consultants • Patients

Page 31: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

managers

we‘ve had that

Page 32: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS it‘s their job to manage what‘s out there

Page 33: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS not to change it or to innovate

Page 34: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Consultants

Consultants are the paradigmatic example of non-acting

Page 35: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Consultants are euphemist borers

Page 36: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Consultants need ages to understand whereas

employees already suffer from ulcus for ages

Page 37: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Consultants take

your time

Page 38: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Patients

They live on another galaxy

Page 39: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

The good news

You can be an agent.

Page 40: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS even if you‘re a manager

Page 41: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Why do we need Agents?

Page 42: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Do you want to get things done?

Page 43: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Do you want to deal with new business?

Page 44: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Who should be an Agent?

Well…

Page 45: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Whom can‘t you take from your list? Who is always there?

Page 46: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

There is only You

Even if you think that others should decide – That‘s your decision…

Page 47: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Create your Eco-system

Rule your Economy

It‘s your business.

Page 48: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS What does it mean for an agent?

Decisions

Page 49: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Actions decide

Decisions are Actions

Page 50: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS • Context • Essence • Convention

• „I can‘t decide that“ • „We need our managers to decide that“ • „I‘m not sure if I know that“

Page 51: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

What information do you read? What do you pass on? What do you ignore?

This is power

Page 52: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Every step is a Decision

Those who take the last step

have the least choice

Page 53: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

That‘s why… • Consultants are

dangerous • Managers are

poor creatures

Page 54: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Meaning

Work needs meaning

Page 55: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

…Sounds Big?

The only BIG around here is the misunderstanding

Page 56: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Meaning is a matter of every small step

Page 57: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Actually,

You are an Idiot

If you don‘t understand everything you‘re doing you‘ll look like an idiot

Page 58: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Take Care:

You have to understand WHAT you do You don‘t necessarily have to understand WHY you do it

Page 59: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Meaning requires professionalism

Or you‘ll Just not Get it

Page 60: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Understanding

Page 61: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Bullshit.

„Oh, I understand…“

Page 62: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

That‘s what the consultant might say

And the Agent?

Page 63: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

I don‘t understand you You don‘t understand me.

That‘s the best situation to start a conversation.

Page 64: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS We can work on it

(and create meaning)

Got it?

Page 65: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Meaning

needs • Essence • Context • Convention

Page 66: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Essence

What does it mean?

Page 67: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Context

For whom?

Page 68: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Convention

With which purpose, which strategy?

Page 69: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Context Essence

Convention

This is your playground

Page 70: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Agents‘ Manual

Ways to get started 8

Page 71: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

What to do when you‘re pissed

Quit? Fight?

Page 72: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Agents don‘t fight against something. But for causes.

Page 73: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Doing the best you can is fun.

If you‘re pissed, Do better

Page 74: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Exaggerate, overdeliver

Should go without saying…

Page 75: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Do more.

If somebody asks for something, don‘t just do it

Page 76: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

If they knew, you Failed in Pt. 1…

You can do more. More than they can ask for.

Page 77: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Ignore

Service is not always the best

Page 78: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

There is no „Should“

If you can‘t do anything about it – don‘t care

Page 79: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

There is no need for „maybe“, „possibly“, „uhm“…

Check it. Or come back later

Page 80: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

And there is no „you better…“

Unless you say that to yourself

Page 81: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

There is do.

Or don‘T

Page 82: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

(Don‘t) Pretend

…too smart…

Page 83: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

We pretend to do business, to be well mannered and caring.

That‘s bad.

Page 84: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

There is do.

Even Worse:

Pretending to pretend

Page 85: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

„I‘m not really that tasteless, bad looking, boring, greedy, uninspired person. I only look, smell, talk walk like that.“

Page 86: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS …kind of the worst excuse

you can come up with.

Page 87: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Meaning

Is it a matter of context?

Page 88: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Meaning means Purpose

That can be very big. Or very small

Page 89: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Meaning and Context

„Under these circumstances…“:

You‘re never wrong. But always boring.

Page 90: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Meaning and Convention

What it should be.

That causes many dependencies. Too many?

Page 91: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Meaning and Essence

What it really is.

Is there such a thing? Depends on the context. And on what it should be.

Page 92: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Purpose, Meaning, Goals

Meaning works in a frame you have to create.

Page 93: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Now

Is there any other time?

Page 94: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Here, Now, you

These are not descriptive terms. You have to work on them. You have to make them.

Page 95: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Every step is a first Step

It does not take you any further then one step. You can step back. You can change directions.

Page 96: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS Now is only when you say it

Page 97: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS There is no other way.

No other time.

And everything starts with a first step. Now.

Page 98: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

(Just) do it

How come Zen wisdom turned into marketing?

Page 99: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

There is no other way to find out

It‘s an old recipe.

Page 100: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Is doing everything?

Depends.

Page 101: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Don‘t loose your purpose. And It‘s Meaning.

Page 102: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Destroy yourself

Today‘s agents are tomorrow‘s blockers

Page 103: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Those who wanted the most and who achieved the most have the most at stake and try to preserve it.

Don‘t become an old fart

Page 104: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Get out of the way.

Avoid becoming what you fought against

Page 105: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Destroy yourself

Or others will do it for you

Page 106: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS AGENTS

Page 107: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

Page 108: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)
Page 109: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

AGENTS

A word on the donkey: Everybody has an idea about donkeys. You think of it, and you think something. But have you ever met one? Doesn‘t matter. The donkey always works.

Page 110: The Agents' Manual - Digital Survival in the Enterprise (a paradigm for Social Media and Enterprise 2.0)

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