the 7 rules for a successful knowledge-transfer
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Continuous-Knowledge-Exchange
Stefan Wendel we:namix GmbH
09.05.2011
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
About us
• we:namix GmbH
• Methodology „Continuous Knowledge Exchange“ for project-teams
• „Social Knowledge-Management“ platform
wisdomclouds.com
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
The problem: knowledge-exchange today is far from perfect
Know those questions ? – “One day we should write this down” – “Where shall we put our lessons ?” – “To whom shall we send it ?” – “I still need to finish this documentation about our
lessons-learned”
Today‘s situation: Knowledge captured sporadically (if ever)
Explicit Knowledge („Libraries“)
Implicit Knowledge („Heads“)
Knowledge gets lost before it is captured
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
The 7 problems of today‘s Knowledge-Management
• Time
• Granularity
• Silos
• Up-to-date
• Distribution
• Knowledge-mining
• Memorization
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange 4 Basic principles
remind
capture structure
share
Continuous-Knowledge-Exchange Loop & Continuous learning
remind
capture structure
share
Continuous-Knowledge-Exchange is a closed loop: " Knowledge-objects (blue) are captured, structured and stored. Reminder and sharing in social networks brings knowledge to the people.
Continuous-Knowledge-Exchange Filling the gap
Document- Management (sporadically)
Tacit Knowledge
Continuous-Knowledge-"Exchange
(daily)
Continuous-Knowledge-Exchange is the basis for a daily knowledge-exchange
Continuous-Knowledge-Exchange Content
1 Product
3 Roles
7 Rules
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Product: Knowledge-Backlog
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange 3 Roles
1 Knowledge- Master
1-n Knowledge- Editors
1-n Submitter
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Rule1 & 2
1. Capture knowledge in less than 1 minute 2. Small atomic knowledge-units
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Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Rule 3
3. Knowledge-Domains instead of Team-Silos
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Databases
Architecture
SOA
Team
1
Team
2
Team
3
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
4. Keep knowledge up-to-date
Continuous-Knowledge-Exchange Rule 4
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Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Rule 5
5. Share within a social network of experts
Instead of
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Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Rule 6
6. Notify members
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Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Rule 7
7. Automate reminders
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Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange One methodology, 7 solutions
• Time
• Granularity
• Silos
• Up-to-date
• Distribution
• Knowledge-Mining
• Memorization
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Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Influences
Rise of Social Networks
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Influences
Agile / Lean
"Continuous
Simple Zero Waste
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Influences
Knowledge-Management
Community of Practice
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Influences
Principle 6, Agile Manifesto
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Realization
First define and adapt the processed, then use the tools
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Recommended steps
Requirements Prac5ces Introduc5on
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Step 1: Requirements
• Goal ? • Teams / hierarchies ? • Types of knowledge ? • Knowledge-domains ? • Subject Matter Experts ? • Knowledge creation ? • Knowledge user ?
Requirements - Workshop - Requirements document
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Step 2: Customize / define processes
• Capturing • Structuring • Sharing • Reminder • Roles
Prac5ces - Customizing - Description
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Continuous-Knowledge-Exchange Step 3: Introduction
• Tool • Pilot • Rollout • Integration in daily business • Iterations and feedback from user
Introduc5on - Tool - Rollout
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
wisdomclouds.com
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
What is a wisdomcloud ?
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel
Wisdomcloud = {Members, Topics}
Continuous-Knowledge-Exchange for project-teams © 2011 we:namix GmbH, Stefan Wendel