the 2020-2024 sustainability plan - amazon web services · 2020. 7. 20. · the 2020-2024...

A2A 2019 Integrated Report

39

Letter to stakeholders

Methodological Note

1 The A2A Group and its business model

2Governance

3Sustainability strategy

Background information

The Sustainability Policy and Plan

4Stakeholder engagement and materiality analysis

5Financial capital

6Manufacturing capital

7Natural capital

8Human capital

9Intellectual capital

10Relational capital

Independent Auditor’s Report

GRI Content Index

The 2020-2024 Sustainability PlanThe Sustainability Plan has been developed in conjunction with the Policy and is a tool that allows continuous monitoring and verification of the progress of the identified sustainability objectives, in line with the priorities and time frames of the Business Plan. The objectives are divided into the 4 pillars of the Sustainability Policy and contain specific actions and indicators, defined in agreement with all the Business Units of the Group.

In line with the continuous review of the Business Plan, a process of updating the objectives, with a time horizon of 2020-2024, was also launched for the Sustainability Plan, which led to the elimination of the objectives achieved and the updating to 2024 of those confirmed and the new ones.

The updating of the Plans was characterized by a increasing integration between the CSR, Planning and Control and Strategy structures, with inter-functional comparison that had as its ultimate objective a unique

Group representation of the strategy for the creation of value over time, previously analyzed from different points of view. The process led to the identification of the share of ESG investments within the 2020-2024 Business Plan, which covers more than 75% of the cumulative value (see also pages 63, 65).

The Supplement to this document includes the table showing all 78 KPIs of the 2020-2024 Sustainability Plan.

Below is a summary of the main KPIs included in the Group's Sustainability Plan.

3 Sustainability strategy

40

SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE

RECOVERY AND TREATMENTImprove the recovery process of waste collected (including through their transformation into energy) and promote separate waste collection to help reduce the environmental impact of cities

Separate waste collection in the municipalities served (excluding Milan)

% of total municipal waste collected

Separate waste collection in the Municipality of Milan


Waste treated (municipal + special) aimed at recovering material at the Group’s plants thousands of tonnes

Municipal waste collected sent to landfill % of total municipal waste collected

Biomethane produced by FORSU plants (Organic Fraction of Urban Solid Waste) millions of m

3

WATERImplement actions aimed at reducing water consumption in the collection and distribution processes, so as to improve water quality and reduce water dispersion

Linear water losses m3 / Km / dd

Inhabitants without access to the purification service

% of total Inhabitants Equivalent in the Municipalities served

CIRCULAR ECONOMY


41


Methodological Note


2Governance





5Financial capital


7Natural capital

8Human capital




GRI Content Index


RECOVERY AND TREATMENTImprove the recovery process of waste collected (including through their transformation into energy) and promote separate waste collection to help reduce the environmental impact of cities

Separate waste collection in the municipalities served (excluding Milan)


Separate waste collection in the Municipality of Milan


Waste treated (municipal + special) aimed at recovering material at the Group’s plants thousands of tonnes

Municipal waste collected sent to landfill % of total municipal waste collected

Biomethane produced by FORSU plants (Organic Fraction of Urban Solid Waste) millions of m

3

WATERImplement actions aimed at reducing water consumption in the collection and distribution processes, so as to improve water quality and reduce water dispersion

Linear water losses m3 / Km / dd

Inhabitants without access to the purification service

% of total Inhabitants Equivalent in the Municipalities served

2019

0.3% 2018

27.8

18%

21.7%

74.1%2019

2018 74.3%

76%

2019

2018

61.5%

59.7%

65%

2019

2018

980

926

1,500

0%

20

21

7%

NEW OBJECTIVE

NEW OBJECTIVE

2019

2019

2018

2018

26.0

2019 0

0.1%


42


RENEWABLESIncrease (keep high) the proportion of energy produced from renewable sources

Installed photovoltaic capacity MW

EMISSIONSDevelop actions aiming to reduce the environmental footprint, like direct and indirect emissions of greenhouse gases

Total avoided methane emissions from gas network leaks - cumulative tCO2eq

Specific CO2 emission factor from electricity generation gCO2/kWh

DISTRICT HEATINGHelp reduce the environmental impact of the cities, paying close attention to air quality, implementing district heating and district cooling

CO2 emissions avoided thanks to district heating

thousands of tonnes / year

ENERGY TRANSITION Develop initiatives to ensure the stability and security of the energy system in the transition to climate neutrality

Projects enabling the energy transition process (storage, flexibility and CCGT repowering and synchronous compensators)

no. of projects

SMART GRIDImprove information access infrastructures (smart grid) and the resilience of networks

Outages per LV user in high concentration environment (700A) due to long outages without notice

annual average no.

DECARBONISATION


43


Methodological Note


2Governance





5Financial capital


7Natural capital

8Human capital




GRI Content Index


RENEWABLESIncrease (keep high) the proportion of energy produced from renewable sources

Installed photovoltaic capacity MW

EMISSIONSDevelop actions aiming to reduce the environmental footprint, like direct and indirect emissions of greenhouse gases

Total avoided methane emissions from gas network leaks - cumulative tCO2eq

Specific CO2 emission factor from electricity generation gCO2/kWh

DISTRICT HEATINGHelp reduce the environmental impact of the cities, paying close attention to air quality, implementing district heating and district cooling

CO2 emissions avoided thanks to district heating

thousands of tonnes / year

ENERGY TRANSITION Develop initiatives to ensure the stability and security of the energy system in the transition to climate neutrality

Projects enabling the energy transition process (storage, flexibility and CCGT repowering and synchronous compensators)

no. of projects

SMART GRIDImprove information access infrastructures (smart grid) and the resilience of networks

Outages per LV user in high concentration environment (700A) due to long outages without notice

annual average no.

2142019

2112018

1.61

1.43

992019

2018 94

2019

2018

29,119

24,078

2019

2019

2018

2018

335

374

2019 1

500

1.05

94,000

314

321

5

UPDATED

NEWOBJECTIVE


44


DIGITALDevelop innovative channels and services (web, mobile, gamification) to increase customer loyalty

Customers registered with the online counter no.

GREEN MARKETINGImplement campaigns to communicate and raise customer awareness of eco-sustainable products and services

Green energy sold to the mass market segment GWh

EFFICIENCY IN END USEDevelop energy efficiency measures for public and private real estate assets

CO2 avoided thanks to industrial ESCo activity - cumulative thousands of tonnes

SMART CITYSupport the development of the smart city in the territory in which the Group operates, including through new business models that exploit the technological component (Smart Grids and big data)

LED public lighting points (total number of LED light points provided for in the agreements signed with the municipalities)

no.

Charging points managed for electric vehicles(considered as columns, digital islands and car sharing)

no.

Municipalities with Smart City services activated - cumulative no.

SMART SOLUTION


45


Methodological Note


2Governance





5Financial capital


7Natural capital

8Human capital




GRI Content Index


DIGITALDevelop innovative channels and services (web, mobile, gamification) to increase customer loyalty

Customers registered with the online counter no.

GREEN MARKETINGImplement campaigns to communicate and raise customer awareness of eco-sustainable products and services

Green energy sold to the mass market segment GWh

EFFICIENCY IN END USEDevelop energy efficiency measures for public and private real estate assets

CO2 avoided thanks to industrial ESCo activity - cumulative thousands of tonnes

SMART CITYSupport the development of the smart city in the territory in which the Group operates, including through new business models that exploit the technological component (Smart Grids and big data)

LED public lighting points (total number of LED light points provided for in the agreements signed with the municipalities)

no.

Charging points managed for electric vehicles(considered as columns, digital islands and car sharing)

no.

Municipalities with Smart City services activated - cumulative no.

275,9502019

242019

22018

425,9852019

2018 391,626

2019

2018

1,213

1,065

2019

2018

2018

2,302

1,844

232,368

2019

2018

198

168

700,000

2,100

5,700

1,500

417,000

50

UPDATED

UPDATED


46


MbOAdd sustainability objectives to the MbO sheets (correlation between Management remuneration and Sustainability KPIs)

Sustainability MbO weight % of total

WELFARE, DIVERSITY AND EQUAL OPPORTUNITIESDevelop innovative welfare policies, also in connection with the promotion of gender equality, and optimise competences through a generational bridge that allows for the transfer of knowledge and experience between the junior and senior populations

Employees involved in Smart Working % of total white collar

Women in positions of responsibility % of total responsible employees

RESPONSIBLE PROCUREMENTDevelop initiatives aiming to spread the culture of health and safety at work amongst contractors and other suppliers. Develop Green Procurement policies

Incidence of sustainability criteria in the vendor rating process

% indicators of total

EDUCATIONConsolidate and, where possible, improve the environmental education and promote the awareness of risks associated with climate change in the public opinion

Stakeholder involved in Environmental Education initiatives and plant visits no. per year

HEALTH AND SAFETYConsolidate the training and prevention plan to reduce injuries and develop new initiatives for worker health and safety

Weighted injury index frequency index x severity index

PEOPLE INNOVATION


47


Methodological Note


2Governance





5Financial capital


7Natural capital

8Human capital




GRI Content Index


MbOAdd sustainability objectives to the MbO sheets (correlation between Management remuneration and Sustainability KPIs)

Sustainability MbO weight % of total

WELFARE, DIVERSITY AND EQUAL OPPORTUNITIESDevelop innovative welfare policies, also in connection with the promotion of gender equality, and optimise competences through a generational bridge that allows for the transfer of knowledge and experience between the junior and senior populations

Employees involved in Smart Working % of total white collar

Women in positions of responsibility % of total responsible employees

RESPONSIBLE PROCUREMENTDevelop initiatives aiming to spread the culture of health and safety at work amongst contractors and other suppliers. Develop Green Procurement policies

Incidence of sustainability criteria in the vendor rating process

% indicators of total

EDUCATIONConsolidate and, where possible, improve the environmental education and promote the awareness of risks associated with climate change in the public opinion

Stakeholder involved in Environmental Education initiatives and plant visits no. per year

HEALTH AND SAFETYConsolidate the training and prevention plan to reduce injuries and develop new initiatives for worker health and safety

Weighted injury index frequency index x severity index

2%2019

2%2018

15.3 2019

20.7 2018

7%2019

2018 6%

2019

2018

18%

18%

2019

2018

21%

20%

2019

2018

70,755

63,300

10%

25%

25%

12%

80,000

14.0

UPDATED

NEWOBJECTIVE

the 2020-2024 sustainability plan - amazon web services · 2020. 7. 20. · the 2020-2024...

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