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A2A 2019 Integrated Report
39
Letter to stakeholders
Methodological Note
1 The A2A Group and its business model
2Governance
3Sustainability strategy
Background information
The Sustainability Policy and Plan
4Stakeholder engagement and materiality analysis
5Financial capital
6Manufacturing capital
7Natural capital
8Human capital
9Intellectual capital
10Relational capital
Independent Auditor’s Report
GRI Content Index
The 2020-2024 Sustainability PlanThe Sustainability Plan has been developed in conjunction with the Policy and is a tool that allows continuous monitoring and verification of the progress of the identified sustainability objectives, in line with the priorities and time frames of the Business Plan. The objectives are divided into the 4 pillars of the Sustainability Policy and contain specific actions and indicators, defined in agreement with all the Business Units of the Group.
In line with the continuous review of the Business Plan, a process of updating the objectives, with a time horizon of 2020-2024, was also launched for the Sustainability Plan, which led to the elimination of the objectives achieved and the updating to 2024 of those confirmed and the new ones.
The updating of the Plans was characterized by a increasing integration between the CSR, Planning and Control and Strategy structures, with inter-functional comparison that had as its ultimate objective a unique
Group representation of the strategy for the creation of value over time, previously analyzed from different points of view. The process led to the identification of the share of ESG investments within the 2020-2024 Business Plan, which covers more than 75% of the cumulative value (see also pages 63, 65).
The Supplement to this document includes the table showing all 78 KPIs of the 2020-2024 Sustainability Plan.
Below is a summary of the main KPIs included in the Group's Sustainability Plan.
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3 Sustainability strategy
40
SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE
RECOVERY AND TREATMENTImprove the recovery process of waste collected (including through their transformation into energy) and promote separate waste collection to help reduce the environmental impact of cities
Separate waste collection in the municipalities served (excluding Milan)
% of total municipal waste collected
Separate waste collection in the Municipality of Milan
% of total municipal waste collected
Waste treated (municipal + special) aimed at recovering material at the Group’s plants thousands of tonnes
Municipal waste collected sent to landfill % of total municipal waste collected
Biomethane produced by FORSU plants (Organic Fraction of Urban Solid Waste) millions of m
3
WATERImplement actions aimed at reducing water consumption in the collection and distribution processes, so as to improve water quality and reduce water dispersion
Linear water losses m3 / Km / dd
Inhabitants without access to the purification service
% of total Inhabitants Equivalent in the Municipalities served
CIRCULAR ECONOMY
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A2A 2019 Integrated Report
41
Letter to stakeholders
Methodological Note
1 The A2A Group and its business model
2Governance
3Sustainability strategy
Background information
The Sustainability Policy and Plan
4Stakeholder engagement and materiality analysis
5Financial capital
6Manufacturing capital
7Natural capital
8Human capital
9Intellectual capital
10Relational capital
Independent Auditor’s Report
GRI Content Index
SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE
RECOVERY AND TREATMENTImprove the recovery process of waste collected (including through their transformation into energy) and promote separate waste collection to help reduce the environmental impact of cities
Separate waste collection in the municipalities served (excluding Milan)
% of total municipal waste collected
Separate waste collection in the Municipality of Milan
% of total municipal waste collected
Waste treated (municipal + special) aimed at recovering material at the Group’s plants thousands of tonnes
Municipal waste collected sent to landfill % of total municipal waste collected
Biomethane produced by FORSU plants (Organic Fraction of Urban Solid Waste) millions of m
3
WATERImplement actions aimed at reducing water consumption in the collection and distribution processes, so as to improve water quality and reduce water dispersion
Linear water losses m3 / Km / dd
Inhabitants without access to the purification service
% of total Inhabitants Equivalent in the Municipalities served
2019
0.3% 2018
27.8
18%
21.7%
74.1%2019
2018 74.3%
76%
2019
2018
61.5%
59.7%
65%
2019
2018
980
926
1,500
0%
20
21
7%
NEW OBJECTIVE
NEW OBJECTIVE
2019
2019
2018
2018
26.0
2019 0
0.1%
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3 Sustainability strategy
42
SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE
RENEWABLESIncrease (keep high) the proportion of energy produced from renewable sources
Installed photovoltaic capacity MW
EMISSIONSDevelop actions aiming to reduce the environmental footprint, like direct and indirect emissions of greenhouse gases
Total avoided methane emissions from gas network leaks - cumulative tCO2eq
Specific CO2 emission factor from electricity generation gCO2/kWh
DISTRICT HEATINGHelp reduce the environmental impact of the cities, paying close attention to air quality, implementing district heating and district cooling
CO2 emissions avoided thanks to district heating
thousands of tonnes / year
ENERGY TRANSITION Develop initiatives to ensure the stability and security of the energy system in the transition to climate neutrality
Projects enabling the energy transition process (storage, flexibility and CCGT repowering and synchronous compensators)
no. of projects
SMART GRIDImprove information access infrastructures (smart grid) and the resilience of networks
Outages per LV user in high concentration environment (700A) due to long outages without notice
annual average no.
DECARBONISATION
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A2A 2019 Integrated Report
43
Letter to stakeholders
Methodological Note
1 The A2A Group and its business model
2Governance
3Sustainability strategy
Background information
The Sustainability Policy and Plan
4Stakeholder engagement and materiality analysis
5Financial capital
6Manufacturing capital
7Natural capital
8Human capital
9Intellectual capital
10Relational capital
Independent Auditor’s Report
GRI Content Index
SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE
RENEWABLESIncrease (keep high) the proportion of energy produced from renewable sources
Installed photovoltaic capacity MW
EMISSIONSDevelop actions aiming to reduce the environmental footprint, like direct and indirect emissions of greenhouse gases
Total avoided methane emissions from gas network leaks - cumulative tCO2eq
Specific CO2 emission factor from electricity generation gCO2/kWh
DISTRICT HEATINGHelp reduce the environmental impact of the cities, paying close attention to air quality, implementing district heating and district cooling
CO2 emissions avoided thanks to district heating
thousands of tonnes / year
ENERGY TRANSITION Develop initiatives to ensure the stability and security of the energy system in the transition to climate neutrality
Projects enabling the energy transition process (storage, flexibility and CCGT repowering and synchronous compensators)
no. of projects
SMART GRIDImprove information access infrastructures (smart grid) and the resilience of networks
Outages per LV user in high concentration environment (700A) due to long outages without notice
annual average no.
2142019
2112018
1.61
1.43
992019
2018 94
2019
2018
29,119
24,078
2019
2019
2018
2018
335
374
2019 1
500
1.05
94,000
314
321
5
UPDATED
NEWOBJECTIVE
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3 Sustainability strategy
44
SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE
DIGITALDevelop innovative channels and services (web, mobile, gamification) to increase customer loyalty
Customers registered with the online counter no.
GREEN MARKETINGImplement campaigns to communicate and raise customer awareness of eco-sustainable products and services
Green energy sold to the mass market segment GWh
EFFICIENCY IN END USEDevelop energy efficiency measures for public and private real estate assets
CO2 avoided thanks to industrial ESCo activity - cumulative thousands of tonnes
SMART CITYSupport the development of the smart city in the territory in which the Group operates, including through new business models that exploit the technological component (Smart Grids and big data)
LED public lighting points (total number of LED light points provided for in the agreements signed with the municipalities)
no.
Charging points managed for electric vehicles(considered as columns, digital islands and car sharing)
no.
Municipalities with Smart City services activated - cumulative no.
SMART SOLUTION
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A2A 2019 Integrated Report
45
Letter to stakeholders
Methodological Note
1 The A2A Group and its business model
2Governance
3Sustainability strategy
Background information
The Sustainability Policy and Plan
4Stakeholder engagement and materiality analysis
5Financial capital
6Manufacturing capital
7Natural capital
8Human capital
9Intellectual capital
10Relational capital
Independent Auditor’s Report
GRI Content Index
SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE
DIGITALDevelop innovative channels and services (web, mobile, gamification) to increase customer loyalty
Customers registered with the online counter no.
GREEN MARKETINGImplement campaigns to communicate and raise customer awareness of eco-sustainable products and services
Green energy sold to the mass market segment GWh
EFFICIENCY IN END USEDevelop energy efficiency measures for public and private real estate assets
CO2 avoided thanks to industrial ESCo activity - cumulative thousands of tonnes
SMART CITYSupport the development of the smart city in the territory in which the Group operates, including through new business models that exploit the technological component (Smart Grids and big data)
LED public lighting points (total number of LED light points provided for in the agreements signed with the municipalities)
no.
Charging points managed for electric vehicles(considered as columns, digital islands and car sharing)
no.
Municipalities with Smart City services activated - cumulative no.
275,9502019
242019
22018
425,9852019
2018 391,626
2019
2018
1,213
1,065
2019
2018
2018
2,302
1,844
232,368
2019
2018
198
168
700,000
2,100
5,700
1,500
417,000
50
UPDATED
UPDATED
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3 Sustainability strategy
46
SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE
MbOAdd sustainability objectives to the MbO sheets (correlation between Management remuneration and Sustainability KPIs)
Sustainability MbO weight % of total
WELFARE, DIVERSITY AND EQUAL OPPORTUNITIESDevelop innovative welfare policies, also in connection with the promotion of gender equality, and optimise competences through a generational bridge that allows for the transfer of knowledge and experience between the junior and senior populations
Employees involved in Smart Working % of total white collar
Women in positions of responsibility % of total responsible employees
RESPONSIBLE PROCUREMENTDevelop initiatives aiming to spread the culture of health and safety at work amongst contractors and other suppliers. Develop Green Procurement policies
Incidence of sustainability criteria in the vendor rating process
% indicators of total
EDUCATIONConsolidate and, where possible, improve the environmental education and promote the awareness of risks associated with climate change in the public opinion
Stakeholder involved in Environmental Education initiatives and plant visits no. per year
HEALTH AND SAFETYConsolidate the training and prevention plan to reduce injuries and develop new initiatives for worker health and safety
Weighted injury index frequency index x severity index
PEOPLE INNOVATION
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A2A 2019 Integrated Report
47
Letter to stakeholders
Methodological Note
1 The A2A Group and its business model
2Governance
3Sustainability strategy
Background information
The Sustainability Policy and Plan
4Stakeholder engagement and materiality analysis
5Financial capital
6Manufacturing capital
7Natural capital
8Human capital
9Intellectual capital
10Relational capital
Independent Auditor’s Report
GRI Content Index
SDGs ACTION PARAMETERS MONITORED UNIT OF MEASUREMENT SITUATION AT 12.31.2019 2024 OBJECTIVE
MbOAdd sustainability objectives to the MbO sheets (correlation between Management remuneration and Sustainability KPIs)
Sustainability MbO weight % of total
WELFARE, DIVERSITY AND EQUAL OPPORTUNITIESDevelop innovative welfare policies, also in connection with the promotion of gender equality, and optimise competences through a generational bridge that allows for the transfer of knowledge and experience between the junior and senior populations
Employees involved in Smart Working % of total white collar
Women in positions of responsibility % of total responsible employees
RESPONSIBLE PROCUREMENTDevelop initiatives aiming to spread the culture of health and safety at work amongst contractors and other suppliers. Develop Green Procurement policies
Incidence of sustainability criteria in the vendor rating process
% indicators of total
EDUCATIONConsolidate and, where possible, improve the environmental education and promote the awareness of risks associated with climate change in the public opinion
Stakeholder involved in Environmental Education initiatives and plant visits no. per year
HEALTH AND SAFETYConsolidate the training and prevention plan to reduce injuries and develop new initiatives for worker health and safety
Weighted injury index frequency index x severity index
2%2019
2%2018
15.3 2019
20.7 2018
7%2019
2018 6%
2019
2018
18%
18%
2019
2018
21%
20%
2019
2018
70,755
63,300
10%
25%
25%
12%
80,000
14.0
UPDATED
NEWOBJECTIVE