the 2017 hospital guide to secure mobile messaging success
TRANSCRIPT
THE 2017 HOSPITAL GUIDE TOSECURE MOBILE MESSAGING
DATA SECURITY
CIOs currently focused on strengthening data security1
Hospitals currently using a secure texting solution to address
unsecured mobile messaging2
1 The Healthcare CIO Perspective on Supporting Clinical Workflows: A Survey Conducted by CHIME. October 2016.2 Spok’s Fifth Annual Mobility Strategies in Healthcare Survey: Results Revealed. September 2016.
THREE COMPONENTS
HOSPITAL GOALS
THE
PR
OC
ESS
START WITH THE END IN MIND
SECURE MESSAGING SUCCESS
THE PEOPLE
PROJECT OWNERSHIP
1 Spok’s Fifth Annual Mobility Strategies in Healthcare Survey: Results Revealed. September 2016.
1
Information Technology
TelecommunicationsMobile Centers of Excellence (MCoE)
THE TEAM
Executive Sponsor Telecom IT
Clinical Knowledge Security Expertise Consultants
THE PROCESS
THE DATA
1 The Healthcare CIO Perspective on Supporting Clinical Workflows: A Survey Conducted by CHIME. October 2016.2 Spok’s Fifth Annual Mobility Strategies in Healthcare Survey: Results Revealed. September 2016.
Evaluate existing processes to determine project scope
Improve buy-in through education on positive impact to end users
Focus on big-picture goals to establish a common purpose
Unite Stakeholders
Communicate the Benefits
Understand the Communications
Ecosystem
THE PROCESS
THE TECHNOLOGY
QUESTIONS TO CONSIDER
Reliable Network Connectivity
Clinical MobilitySolution
Built for voice and data coverage
Comprehensive support and insights
Enabling new and future workflows
Tightly integrated with secure texting solution
Security & Compliance
Critical App Support
Designed for the End User
Focused Analytics
Easy to use, intuitive and built to last
CLINICAL MOBILITY REQUIRES A COMPREHENSIVE APPROACH
EMPOWERING MOBILE CAREGIVERS: SPOK & SPECTRALINK
Provide staff access to the full employee directory
Access on-call schedules
Secure, closed-loop messaging
Reach the right person on the right device
STEP-BY-STEP ROLLOUT GUIDE
PRE-DEPLOYMENT CHECK LIST
Identify End Users
Determine What Applications and Hospital Systems End Users Need Access
Inventory Devices in Use
Establish Who Will Pay for What
Maximize Cellular Infrastructure and Wi-Fi Coverage
Consider Your Disaster Response Procedure
Prepare for Non Compliance
Trial the Secure Messaging App
Ask a Consultant
Build a Knowledge Base
INITIAL TRIAL
Select Trial Users
Communicate the Change
Detail Operational Processes
Determine Escalation Rules
Develop Device Best Practices
ROLLOUT
Market the Application Availability and Distribution Plan
Communicate the Value
Expect Questions – Lots of Questions
Be Prepared for Unique Situations
Track Usage
Track and Communicate Progress on the Big Goals
SUMMARY
HOSPITAL GOALS
THE
PR
OC
ESS
LET’S GET IN TOUCH!
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