the 10 (asian) best practices of most successful business leaders
DESCRIPTION
This short presentation will give you the 10 best practices the most successful business leaders apply when they get their company to work with providers in Asia. As usual in those Eurosia Insights, we do not pretend answering it all (the presentations are meant to be walked through in less than 30 secs ;)) but give a snapshot and some food for thoughts to GM, MD, CEOs (and aspiring ones), especially the ones of small to mid-sized companies. For more or if you want to exchange on the topic, feel free to comment below or drop me a line: [email protected] Enjoy the reading! CedricTRANSCRIPT
10 BEST PRACTICES OF MOST SUCCESSFUL BUSINESS LEADERS
(when partnering with service providers in Asia)
Eurosia™ CEO Insight #6
THEY PREPARE:
Eurosia™ CEO Insight #6
#1 INVOLVE ALL EMPLOYEES FROM THE START
“Tell me and I forget, teach me and I may remember, involve me and I learn.” Benjamin Franklin
#2 CREATE A VALUE HIERARCHY…
...to decide which tasks or operations can be outsourced
without harming their business
#3 DO THEIR RESEARCH
A variety of service structures are available in today’s globalized business world
Joint venture, local provider, captive center overseas…
#4 CLARIFY AND ALIGN WELL
Clear and speciKic goals, terms of agreement, and time frames aligned on upfront help them avoid misunderstandings and unfair practices
THEY EXECUTE:
Specify
Document
Mitigate risks
Ensure quality
Establish local contacts
Track & measure
✔ ✔ ✔
✔ ✔ ✔
Eurosia™ CEO Insight #6
#5 SPECIFY
They document their current process…
…to reduce operational risk…
…and ensure high product and service quality
#6 MINIMIZE MISCOMMUNICATION
They establish local contacts to become familiar with their partnering country’s work culture and standard practices
#7 TRACK & MEASURE
“When applying benchmarking in a deal, it is good practice to jointly agree to a benchmarking process to promote cooperation and openness.” C. Scoggins, CEO National Rail Enq.
THEY CONTINUE TO IMPROVE:
Eurosia™ CEO Insight #6
#8 INVEST IN THEIR PEOPLE
Training their staff at home and overseas from the beginning ensures consistency and high-‐quality delivery
#9 REMAIN FLEXIBLE
“…routinely schedule benchmarks which can be used to adjust deals as needed.” C. Scoggins, CEO National Rail Enq.
#10 ASK FOR HELP WHEN NEEDED
They know it helps to ask someone with strong experience
“…there are risks associated with outsourcing and it requires careful management to ensure that the
many bene9its of outsourcing are realized.”
NOA Pathway, 2010
Eurosia™ CEO Insight #6
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This topic will be addressed in our next
Eurosia™ CEO Insight:
7 BENEFITS TO PARTNER WITH SERVICE PROVIDERS IN ASIA
INCLUDE 2 IT & ENGINEERING
BUSINESS CASES (BELGIUM-INDIA,
FRANCE-VIETNAM)
