#tft14 karen ferris: itsm monopoly
TRANSCRIPT
Karen Ferris
IT Service Management
Monopoly
ITSERVICEMANAGEMENT
SUPER
TAX
INCOMETAX CO
LLECT
$200AS
YOUPASS
GO
ITSERVICEM
ANAGEM
ENT
COMMUNITYCHEST
CHANCE
SUPER
TAX
INCOMETAX CO
LLECT
$200AS
YOUPASS
GO
ITSERVICEM
ANAGEM
ENT
COMMUNITYCHEST
CHANCE
SUPER
TAX
INCOMETAX CO
LLECT
$200AS
YOUPASS
GO
ITSERVICEM
ANAGEM
ENT
COMMUNITYCHEST
CHANCE
What can you afford?
What features do you need?
Criteria Mandatory Optional Weighting Score
Self-populating knowledge
management
Y 1
Live Chat Facility Y 1 1
Self help portal Y 5 5
Discovery tools N 3 0
TOTAL 7
Location, location, location!
Room for growth
Vendor credentials
Costs
Timeframes
THE RIGHT DRIVERS
STAKEHOLDER ENGAGEMENT
CAREFUL SELECTION
CAREFUL PLANNING AND
PREPARATION
ORGANISATIONAL CHANGE
PROCESS IMPROVEMENT
SUPER
TAX
INCOMETAX CO
LLECT
$200AS
YOUPASS
GO
ITSERVICE
MAN
AGEM
ENT
COMMUNITYCHEST
CHANCE
Email: [email protected]
Website: www.macanta.com.au
www.karenferris.com
Twitter: @karen_ferris
Facebook: http://www.facebook.com/MacantaConsulting
Mobile: +61 (0)425 728 498
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