texas health and human services commission community ... programs and services... · texas...
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September 20, 2016
Texas Association for Community Health Centers Outreach and Education Conference
Austin, TX
Texas Health and Human Services CommissionCommunity Partner Program
Support for Community Partners
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Community Partner Program
Community Partner Program Overview
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Community Partner Program Team
Team Member Position
Michael Grisham Interim Director of Community Engagement
Fedora Galasso CPP Manager
Michele Dethloff Field Operations Specialist
Nichole Saunders Communications Specialist
Helen Oh Contract Manager
Neva Price Assessment and Improvement Specialist
Benjamin Moriarty Technology Specialist
Allyne Harper Memorandum of Understanding Specialist
Lauren Ruthven Technical Assistance Specialist
Laura Blanke Project Manager
Max Vanderheyden Training Specialist
Kimberly Lauriston Project Support Intern 3
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Community Partner Program
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TANF
$Medicaid/CHIP
SNAP MEPD
CBOsApplicants
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Community Partner Program Update• The CPP has grown from 36 initial pilot sites to a robust
statewide network since the initiative began in 2012.
• With over 1,300 community partner sites, the program is shifting its focus from recruitment to a more comprehensive model that includes development, support, and retention initiatives.
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CPP Development, Retention, and Support Initiatives
• Training and Communications
• Community Partner Forums and Support Visits
• Community Partner Survey Results
• CPP Statistical Information
• Statewide Community Partner Group
• Community Partner Support Transition
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Community Partner Program
Community Partner Support Transition Overview
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Community Partner Support Update• On August 31, 2016, HHSC's contract with the Texas
Hunger Initiative expired.
• HHSC signed a contract with Texas A&M AgriLife Extension Service (AgriLife) to provide regional support services for Community Partners.
• HHSC Regional Community Relations (RCR) staff became the first point of contact for Community Partners on September 1, 2016.
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Community Partner Program
Regional Community Relations (RCR)
Roles and Responsibilities
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Community Partner Support UpdateDuring the transition to AgriLife, HHSC Regional Community Relations (RCR) staff located throughout the state will:
– Be the first line contacts for community partners.
– Ensure the continuity of technical and programmatic support.
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Regional Community Relations Team
Team Member HHSC Region Area
Anthony Flunder 1 High Plains Amarillo, Lubbock
Kevin Orr 2
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Northwest Texas
Metroplex
Abilene, Wichita Falls
Dallas, Ft. Worth
Stephanie Raymer 3
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Metroplex
Upper East Texas
Dallas, Ft. Worth,
East Texas, Tyler
David Arlen 5 Southeast Texas Beaumont
J. Hoxi Jones 6 Gulf Coast Houston
Michele Dethloff 7 Central Texas Austin, Waco
Valerie Houston 8 Upper South Texas San Antonio, Eagle Pass
Becky Ruff 9 West Texas Midland, San Angelo
Lilia A. Herrera-Estrada 10 Upper Rio Grande El Paso
Arnold Gomez 11 Lower South Texas Corpus Christi, Laredo
Belinda Senteno 11 Lower South Texas Harlingen11
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Community Partner Support
• The RCR and CPP teams will continue to support Community Partners in the following ways:
– New or renewing Community Partner support
– Technical assistance with systems and processes
– General ongoing support
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New and Renewing Partners
• Onboarding - New Partner and Renewal Support
– Completing an interest form
– Appointing Site Managers and Navigators
– Completing the necessary screenings and background check
– Signing the user agreements
– Completing the MOU process
– Provisioning guidance
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Technical Support
• Technical issues that arise, including:
– Adding Navigators
– Adding Sites
– Changing Site Manager
– Changing Signature Authority
– Website trouble shooting
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General Ongoing Support
• Other types of ongoing support:
– Availability to address any Community Partner questions or concerns
– YourTexasBenefits.com application issues
– Presenting on the CPP at community events
– Support visits
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Community Partner Program
Support for the YourTexasBenefits.com
Redesign
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YourTexasBenefits.com Redesign
• The enhanced and redesigned YourTexasBenefits.com website launched September 19, 2016
• Training on the redesigned site is available:
– www.CommunityPartnerProgram.com
– Click “Links” on the top menu of the homepage
– Click “New Training Available: YourTexasBenefits.com Redesign and Enhancements”
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YourTexasBenefits.com Redesign
For questions related to the redesigned site:
• Contact your Regional Community Relations Representative
• Attend the Weekly Community Partner Support Sessions‒ Register: https://attendee.gotowebinar.com/rt/6303079426135518211
• Contact the CPP
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Community Partner Program
Q&A
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Thank you!
Thank you for participating in the
Community Partner Program!
We couldn’t do it without you!
Contact us at: [email protected]