texas city municipal police association 2012 satisfaction survey
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Texas City Municipal Police Association 2012 Satisfaction Survey. Mission Statement. - PowerPoint PPT PresentationTRANSCRIPT
Texas City Municipal Police Association2012 Satisfaction Survey
Mission StatementThe mission of the Texas City Police Department is to protect life and property while preserving public peace through innovative crime prevention methods. To effectively address quality of life concerns by a proactive police approach and through community policing initiatives to achieve mission objectives.
Texas City Police Department Goals• Deterrence of crime• Create, maintain, and support a high productive work environment for
assigned personnel• Develop and maintain positive relationship with the community and
other law enforcement agencies• Maintain high standards to ensure quality customer services are
provided• To ensure changes are appropriately applied to assist in the
successful prosecutions of those who violate established state statues and local city ordinances
Areas of Concern• Low morale • Perceived favoritism • Loss of manpower on the streets • Excessive internal affairs investigations
Purpose of Satisfaction SurveyTexas City Municipal Police Association (TCMPA) has undertaken this confidential survey in an effort to measure the job satisfaction level among members of the Texas City Police Department.
• To prioritize issues YOU feel are most important• To improve communication and understanding of the major barriers
YOU perceive at work which keep you from being optimally productive and satisfied on your job
• To improve the performance of all TCMPA members by giving you honest opinions
Survey ParticipantsAll responses were coded and all findings were reported so that no one can identify any individual, which ensures each survey had equal priority.
• Sergeant• Corporal• Detective• Officer• Other
Survey Question Groups• Fairness• Effectiveness• Office Politics • Communication
Survey Questions: FairnessQ6: IAD investigations are initiated and conducted in a fair and timely manner
Q30: I believe that IAD investigations are used to retaliate against officers
Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.
16%11%
73%
AgreeNeutralDisagree 75%
9%16%
AgreeNeutralDisagree
Survey Questions: FairnessQ70: Each employee is treated fairly and respectfully by his or her command staff at TCPD
22%2%
76%
AgreeNeutralDisagree
29%
9%62%
AgreeNeutralDisagree
Q72: I believe that the TCPD looks at seniority/experience when creating new positions or in deciding rank promotions
Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.
Why Fairness?
Employee is given voice in making
decisions
Employee feels valued by decision making authorities
Employee believes the resulting
decision is fair
Employee accepts and follows the
decision
Employee believes the process on
which the decision is based is fair
Employee is supportive of the
organization
Greenberg. Behavior in Organizations, 2011, p. 43.
Survey Questions: EffectivenessQ20: The Chief, Captains, Detectives and Sergeants generally work well together
22%
16%62%AgreeNeutralDisagree 85%
2% 13%AgreeNeutralDisagree
Q31: For TCPD to survive as a great police department, much better organizational and leaderships skills are needed
Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.
Survey Questions: EffectivenessQ33: One or more Administrators at the top of the TCPD command need to be separated in order to provide better effectiveness
75%
7%18%
AgreeNeutralDisagree 89%
2%9%
AgreeNeutralDisagree
Q48: The staffing level for the Patrol Division is lower than what is needed to safely provide service
Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.
Why Effectiveness? To optimally serve the community at large, there needs to be greater accountability of the command staff. Actions taken by the Chief and upper command need to be less retaliative and more open to feedback from the officers.
There is a need to build morale and increase job satisfaction through the use of accountability, an open door policy and employee recognition which is nonpartisan, fair and equitable.
Survey Questions: Office PoliticsQ29: I believe that morale is at a good level or appropriate for TCPD
6%
9%
85%
AgreeNeutralDisagree
29%
9%62%
AgreeNeutralDisagree
Q54: Recognition and the reward structure is independent of politics at TCPD
Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.
Survey Questions: Office PoliticsQ81: Personality conflicts and egos are serious problems at TCPD
94%
2% 4%
AgreeNeutralDisagree 77%
7%16%
AgreeNeutralDisagree
Q87: TCPD politics or favoritism dictate promotions and new position assignments
Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.
Issues Regarding Office Politics
Office Politics: unauthorized uses of power that enhance or protect one’s own interest
There is a direct link between office politics and employee dissatisfaction.
Based on the responses to the survey, there is a need to have Administrators who are better trained, more professional and less political.
Survey Questions: CommunicationQ4: Most mistakes or failures at work are usually caused by communication breakdowns
78%
13%9%
AgreeNeutralDisagree
20% 2%
78%
AgreeNeutralDisagree
Q46: TCPD policies are clearly communicated and uniformly enforced
Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.
Survey Questions: CommunicationQ28: I believe that trust within the department is very high at TCPD
10% 2%
88%
AgreeNeutralDisagree
22%
9%69%
AgreeNeutralDisagree
Q52: I feel free to ask questions about almost anything in the workplace without retaliation
Note: For the presentation, the agree portion represents the responses to “Strongly Agree” and “Agree” and the disagree portion represents the responses to “Disagree” and “Strongly Disagree”.
Communication There is a need for more consistent and enhanced communication across ALL levels of the TCPD.
To create a fair work environment and to improve morale, there needs to be communication of job-related criteria used for all selection decisions, especially promotions, which are explained to and understood by all.
Communication is KeyCommunication Involves Everyone in the Organization
Chief
Patrol Captain
Sergeant Sergeant
Administrative Captain
AdminRecords
Conclusion
• Summary of Findings• Action Plan