Confidential and TELUS International Europe proprietary

TELUS International EuropeGlobal contact center outsourcing solutions

+30 ways to say we care !

Confidential and TELUS International Europe proprietary2

About TELUS International

Select awards:

At TELUS International, we enable customer experience

innovation through spirited teamwork,

agile thinking, and a caring culture that puts customers first.

We are the global arm of TELUS, established in 2005, to provide outsourced customer support solutions

16,000+ team members with centers in North America, Asia, Central America, & Europe

150+ million customer interactions every year via phone, email, chat & social media support

Our value proposition:

Confidential and TELUS International Europe proprietary3

About TELUS International Europe

Formerly named CallPoint New Europe

1,600+ workstations in Europe (Bulgaria, Romania & the UK)

Unique multilingual delivery model offering

30+ languages

Process intelligence culture

ISO 9001:2008, ISO 27001:2005 certified; PCI DSS Level 1 certified

We are a multilingual customer interaction & BPO provider meeting the customer care needs of some of the world’s largest brands

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1,600+ seatsacross Europe

Our locations in Europe

Founded in 2007 350 seats 1500+ seat

capacity

Founded in 2004 900 seats over

two sites

1500+ seat capacity+30 Languages

Founded in 2010 150 seats 200+ seat

capacity 5 Languages

Plovdiv

Founded in 2012 200 seats 200+ seat capacity

Bucharest

UK

BG

RO

Founded in 2000 20 seats Strong ITO focus

Sofia

Craiova

Manchester & Cannock

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TIE Challenges in Bulgaria

Develop our Team members skills and knowledge- TIE Academy

- Success Planning initiatives

- TI Knowledgebase

Promoting Bulgaria- Why Bulgaria?

- Eastern Europe Advantages

- Cost of living analysis

People oriented company / CRM

Team members joining are not trained according the new skills trend for the business- University Programs

- Corporate responsibilities to develop skills

Attracting Team members around the Globe to refresh the knowledge and exchange best language skills

- Bulgaria worth discovering

Environment lacking strong social responsibility

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We give where we live

TELUS Days of Giving take place each year across the globe creating meaningful change where we live,

work & serve

Our commitment to corporate social responsibility is a top priority

It is a fundamental part of our culture to give where we live across the globe

Since 2000, TELUS, TELUS International, our team members & retirees have volunteered more than 5 million hours of service

Confidential and TELUS International Europe proprietary