TeliaSoneraSune Virta

Stefan SippelKristian OjanperäWille Wahlberg

The Company The leading telecommunications company

in the Nordic and Baltic region Also stong positions in mobile

communications in Eurasia, Turkey and Russia

Result of merger between Swedish Telia and Finnish Sonera in 2002

Key Figures (from 2005) Headquarter in Stockholm Sweden Net sales 9,600 Meur Operating income 2,200 Meur Employees 28,000 Customers 23mil in Nordic and Baltic regions

57mil mobile customers internationally

Market split: 44% Sweden

18% Finland16% Norway & Denmark22% Baltic Countries + Eurasia

Introduction: Overall impact of Trans-Baltic projects

1. In which countries and in which areas do you run trans – Baltic projects

2. Which are the most important lessons learnt with Trans-Baltic projects in your company?

Project management skills 3. On a general level. What type of project

management skills do you regard more important for Trans-Baltic projects

A. Technical (“hard”) skills for managing people B. Relational (“soft”) skills for managing people

Why is the chosen alternative more important? 4. Please list the most important challenges

when working as a project leader for Trans – Baltic projects.

5. Do the challenges vary from country to country?

Project management skills... 6. Do the challenges vary in different phases of the

project’s life-cycle? 7. Project leadership abilities commonly referred to in

literature. Importance ranking. 8. Regarding the abilities ranked high in the list – why do

you regard these abilities most important? Can you give examples of situations where they have been

of high importance? 9. Are there other project management abilities you would

like to include in the list? How would you rank these project management abilities in a Trans-Baltic project?

Competencies for project participants 10. Key competencies for project participants. Importance

ranking. 11. Regarding the competencies ranked high in the list –

why do you regard these abilities most important? Can you give examples of situations where they have been of high importance?

12. Please describe a situation where you have experienced a competency gap regarding project team members in a Trans – Baltic project.

13. Which competencies were lacking – if any please list per country?

Competencies for project participants... 14. Which tools/strategies, if any, did you use

for overcoming the competency gaps, please list per country?

15. How well did the tools/strategies function in the situation, please list per country?

16. Which tools/strategies would you use in similar situations in the future, please list per country?

Collaboration between team members 17. According to your experience, please give a

few examples of successful ways of A. Encouraging knowledge sharing and learning in

Trans-Baltic projects B. Using information- and communication technologies

for collaboration in Trans-Baltic projects

18. What factors can prevent success in questions a. and b. above?

Conclusion 19. Are there other aspects of

competencies in Trans-Baltic projects that you would like to mention?