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Telephony Services – Technical

Specification

Version 1 / March 14

| 2 HEATHROW Technical Specification| 2

INTRODUCTION 3

SERVICE OVERVIEW 4

HIGH LEVEL DESIGN 4

OPTIONS 5

CONNECTION 5

CALLING FEATURES 14

LINE OPTIONS 19

ORDERING AND DELIVERY 19

CONTACTS 20

Contents

| 3

Introduction

Heathrow has been the busiest international hub airport in the world for the past decade, handling more than 60 million passengers on an annual basis. In order to successfully cater for such an extraordinary high volume of traffic, the airport operation must be based on using a robust groundwork, providing a reliable, uninterruptable service. The IT infrastructure at Heathrow has been built to meet these challenging criteria, and is being constantly upgraded to adopt the latest innovations and standards. It has proven to be well designed to handle the daily routine operation, as well as to cope with unexpected events.

Now, all the Heathrow airport tenants may benefit from this powerful IT infrastructure, commonly with the airport operations teams. Modern, resilient, built for purpose - all at the fraction of the costs for which it has been put in place.

Telephony and communications are without doubt critical to the day-to-day business needs, especially at such a high paced environment such as an airport. With that in mind Heathrow has put in place a high availability, state of the art Internet Protocol Private Branch Exchange (IPPBX) telephony platform, bringing many advantages in terms of resiliency as well as cost savings, achieved by converging voice and data over an IP connection to the desktop.

Telephony Services

| 4 HEATHROW Technical Specification

Service Overview

Heathrow provides a common telephony platform for customers through the delivery of an IP digital line for a Cisco IP Phone, or by providing an analogue line. Each Customer is provisioned into its own logical telephony network with connectivity to other services easily provisioned, depending on the requirements. The Customer is then able to select from a range of handsets as well as from a number of additional calling features. Standard features include call hold, transfer, forward, conference, speed dial, redial, call park, as well as advanced features including pickup and hunt groups, multiple line appearances, or advanced handling.

As part of the initial ordering of either an IP or analogue extension, both outbound and inbound access can be restricted for a selected phone number.

HIGH LEVEL DESIGNHeathrow’s IPT infrastructure, delivered over the LAN infrastructure, is based on the Call Manager technology manufactured by Cisco. A key capability of this IPT infrastructure is the ability to connect back to corporate environments, leveraging an arrangement that Heathrow has with the Telco providers. This provides a means for on-net calls between Heathrow and the corporate environment, reducing the on-going cost of telephony provision. The IPT offering also extends to the provision of an IVR capability with time of day routing and the ability for personalised messages to be recorded as well as a paging capability to easily keep staff informed of operational developments – a key requirement in the airport environment.

VIRGIN MEDIA

CISCO ANALOGUE PHONE GATEWAY

CISCO INTEGRATED ROUTER


BRITISH TELECOM PUBLIC SWITCHED

TELEPHONE NETWORK

3RD PARTIES CISCO INTEGRATED ROUTER CISCO INTEGRATED ROUTER

FEATURENET

T2 TSC C&C

T5 C&C

Aastra MX-ONE

Communication Server

STAR CENTRE




RADIO

CISCO INTEGRATED ROUTERCISCO INTEGRATED ROUTER

CISCO ANALOGUE PHONE GATEWAY

CTA CLUSTER

Cisco Call Manager Publisher

Cisco Call Manager Publisher

PACKET DATA NETWORK GATEWAY

CARRIER CLASS

TELEPHONY SWITCH

MEDIA CONVERTER

T5 CLUSTER

MEDIA CONVERTER

CARRIER CLASS

TELEPHONY SWITCH

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Telephony Services

Options

CONNECTION

Analogue LineAlthough the analogue line provides limited features and low bandwidth when compared to the digital line, it still remains a preferred connectivity option for certain devices. It can be used to terminate a standard analogue phone, modems, fax machines and PDQ machines. Delivery of the analogue lines is currently processed on a case by case basis.

BT Converse 2100This is the phone delivered with the analogue lines, offering the following features:

• Three one-touch buttons for easy dialling of your most important numbers.

• Headset facility lets you make and receive calls privately while keeping your hands free.

• Secrecy feature lets you talk to someone else close by without your caller hearing.

• Last number redial.

• Indicator will flash when you receive new messages.

• Amplifier lets you switch the earpiece volume between Normal and High.

• Adjustable ringer volume.


IP Digital LineThe digital telephone lines are based on making use of the existing pan-campus LAN network. Apart from the analogue line, a phone connected to a digital line will digitize the voice and transmit it as a real-time data across the computer network to the other calling party. This technology – the Internet Protocol Telephony – provides substantially better consistency of the line quality as well many additional features, not available over the traditional analogue line. Via the network, phones can be managed, configured, and supported by HAL staff. The extension numbers and calling restrictions can be set up remotely without any end user involvement. Any saved voicemails are clearly indicated and easily accessible. The digital line simply brings all the advantages of the computer technologies into the world of fixed voice communication.

For the digital lines, HAL offers the following types of phones:

Standard Handset Cisco 6941The standard IP telephone deployed will be the Cisco 6941.

The Cisco® Unified IP Phone 6941 is an innovative IP endpoint that delivers affordable, business-grade voice communication and support for multi-call per-line appearance, offering end user the opportunity to handle multiple calls per directory number. The Cisco Unified IP Phone 6941 supports four lines and a full-duplex speakerphone for a more productive, more flexible, and easier-to-use endpoint experience. Fixed keys for hold, transfer, and conference; tri-colour LED line and feature keys also make the phone simpler and easier to use. Right-to-left language presentation is supported on the displays, addressing the language localization needs of global customers.

The Cisco Unified IP Phone 6941 is also more energy-efficient and eco-friendly, in support of customer green initiatives. A Deep-Sleep option provides energy savings. With this option, Cisco Unified IP Phone 6941 consumes up to 50 percent less power in off-hours versus when the phone is idle during normal business hours. In addition, reground and recyclable plastics deliver a more earth-responsible solution.

FEATURE BENEFITLighted Hold key The key lights when pressed to put a call on hold and stays lit until the held call has been

resumed, or flashes if one call is held while another is engaged; the key is dark when no calls are on hold.

Lighted Menu key The key lights when pressed to access voicemail messages, call logs, network settings, user preferences, corporate directories, and XML services; it stays lit while menu items are active.

Lighted message waiting indicator The key lights when there is new voicemail, and the light is visible on both the phone chassis and the handset; it stays lit until you process your new voicemail.

Deep-Sleep option Power savings can be recognized by cycling power by time of day and day of week.

Co-branding Co-Branding button allows customers to include their logo on the Cisco Unified IP Phone 6900 Series phones. Cisco has approved third-party vendors to produce the buttons.

Multiple-Language support Arabic, Bulgarian, Catalan, Chinese (China, Hong Kong, Taiwan), Croatian, Czech, Danish, Dutch, English, Estonian, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Japanese, Latvian, Lithuanian, Korean, Norwegian, Polish, Portuguese (Portugal, Brazil), Romanian, Russian, Spanish, Slovak, Swedish, Serbian (Republic of Serbia, Republic of Montenegro), Slovenian, Thai, Turkish

Speakerphone Full-duplex speakerphone allows for flexibility in placing and receiving calls.

Headset support RJ9 interface to optional headset allows customers to enjoy additional options for placing and receiving calls.

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Telephony Services

Graphical display A white backlit, monochrome, 396 x 162 pixel-based display with anti-glare screen provides scrollable access to calling features and text-based XML applications.

Four soft key buttons and a scroll toggle bar

Your calling options are dynamically present; the scroll toggle bar allows easy movement through the displayed information.

Network features Network features include Cisco Discovery Protocol and IEEE 802.1 p/q tagging and switching.

Ethernet switch The phone has a 10/100BASE-T Ethernet connection through two RJ-45 ports, one for the LAN connection and the other for connecting a downstream Ethernet device such as a PC.

Volume control A volume-control toggle provides easy decibel-level adjustments of the handset, monitor speaker, and ringer.

Dual-position foot stand The display is easy to view and the buttons and keys are easy to use; you can remove the foot stand for wallmounting, with mounting holes located on the base of the phone.

Multiple ring tones The phone offers seven user-adjustable ring tones.

American Disabilities Act (ADA) features

The hearing-aid-compatible (HAC) handset meets the requirements set by the ADA; it also meets ADA HAC requirements for a magnetic coupling to approved hearing aids. The phone dialing pad also complies with ADA standards.

Signaling protocol support The phones are supported on Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition Versions 7.1.2 and later using Skinny Client Control Protocol (SCCP) and with SIP on Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition Versions 7.1.5 and later.

Codec support G.711a, G.711, G.729a, G.729b, G.729ab and iLBC audio-compression codecs are supported.

Voice quality Comfort-noise generation and voice-activity-detection (VAD) programming is provided on a system basis.

Video Communications Requires Cisco Unified Video Advantage 2.2 and later and the VTIII camera for support.

Security features Certificates

• Image authentication

• Device authentication

• File authentication

• Signaling authentication

• Media encryption using Secure Real-Time Transfer Protocol (SRTP)

• Signaling encryption using Transport Layer Security (TLS) Protocol

• Encrypted configuration files

Cryptography is not enabled by default and may only be enabled through a cryptographically enabled CUCM.

FEATURE BENEFIT


SPECIFICATION DESCRIPTIONSoftware upgrades Software upgrades are supported with a Trivial File Transfer Protocol (TFTP) server.

Dimensions (H x W x D) Cisco Unified IP Phone 6941: 164 x 188 x 205 mm (6.4 x 7.4 x 8.1 in.).

Weight Cisco Unified IP Phone 6941: Standard: 1102g (39 oz); Slimline: 1039g (37 oz).

Phone casing composition Polycarbonate acrylonitrile butadiene styerene (ABS) plastic.

Operating temperature 32 to 104ºF (0 to 40ºC)

Relative humidity 10 to 95% (noncondensing)

Storage temperature 14 to 140ºF (-10 to 60ºC)

Safety • Underwriters Laboratories (UL) 60950

• Canadian Standards Association (CSA) C22.2 No. 60950

• EN 60950

• IEC 60950

• AS/NZS60950

• TS 001

Electromagnetic compatibility • Federal Communications Commission (FCC) Part 15 (CFR 47) Class B

• ICES-003 Class B

• EN55022 Class B

• CISPR22 Class B

• AS/NZS CISPR 22 Class B

• CISPR 24

• VCCI Class B

• EN55024

• EN 50082-1

• EN 61000-3-2

• EN 61000-3-3

• EN 61000-6-1

Telecom FCC Part 68 (CFR47) HAC

• TIA 810A

Regulatory compliance CE Marking

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Telephony Services

Enhanced Handset Cisco 7962GThe Cisco Unified IP Phone 7962G is a full-featured IP phone with speakerphone and handset designed for wideband audio. It is intended to meet the needs of managers and administrative assistants. It has six programmable backlit line/feature buttons and four interactive soft keys that guide you through all call features and functions. The phone has a large, 4-bit grayscale graphical LCD that provides features such as date and time, calling party name, calling party number, digits dialled, and presence information. The crisp graphic capability of the display allows for the inclusion of higher value, more visibly rich Extensible Markup Language (XML) applications, and support for localization requiring double-byte Unicode encoding for fonts. A hands-free speakerphone and handset designed for hi-fidelity wideband audio are standard on the Cisco Unified IP Phone 7962G, as is a built-in headset connection and an integrated Ethernet switch.

The Cisco Unified IP Phone 7962G is designed to grow with your organisation and enhance your system capabilities.

FEATURE DESCRIPTION/BENEFITDisplay 5-inch (12.5 cm), high-resolution (320 x 222), graphical monochrome 4-bit grayscale display.

Allows for greater flexibility of features and applications, and significantly expands the information viewed when using features such as Services, Information, Messages, and Directory. Display also supports localization requiring double-byte Unicode encoding for fonts.

Wideband Audio Support for wideband (G.722 codec, adherence to TIA 920), including handset, headset, and speakerphone (see Q&A for details).

Codec Support G.711a, G.711μ, G.729a, G.729ab, G.722, and iLBC audio compression codecs are supported (see Q&A for details).

Speakerphone Full-duplex speakerphone with acoustic echo cancellation.

Messages Key Provide direct access to voicemail.

Directories Key Ready access to missed, received or placed calls (plus intercom history and directories). Incoming messages are identified and categorized on the display, allowing users to quickly and effectively return calls using direct dial-back capability. Corporate directory integrates with the Lightweight Directory Access Protocol Version 3 (LDAP3) standard directory.

Settings Key Allows user to adjust display contrast, select background images (if available), and select ringer sounds through the User Preference menu. Network Configuration preferences also can be set up (usually by the system administrator). Configuration can be set up either automatically or manually for Dynamic Host Control Protocol (DHCP), Trivial File Transfer Protocol (TFTP), Cisco Unified Communications Manager, and backup Cisco Unified Communications Manager instances. Other available Settings submenus include Device Configuration, Security Configuration, and Model Information.

Services Key Allows users to quickly access diverse information such as weather, stocks, quote of the day, or any Web-based information using XML.

Help Button Online Help gives users information about the phone keys, buttons, and features.

Speakerphone, Mute, and Headset Buttons

Speakerphone includes Speaker On/Off, Microphone Mute, and Headset buttons that are lit when active. For added security, the audible dual tone multifrequency (DTMF) tones are masked when the speakerphone mode is used.

Ethernet Switch Internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for both the phone and a colocated PC. System administrator can designate separate VLANs (802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic.

Headset Port Dedicated headset port eliminates the need for a separate headset amplifier and allows the handset to remain in its cradle, making headset use simpler. Both wideband (G.722) and narrowband headsets are supported.

Volume Control Provides easy decibel-level adjustments for the speakerphone, handset, headset, and ringer. The handset is hearing aid-compatible. Additional volume control gain can be achieved using an inline handset amplifier.

Adjustable Foot-Stand Stand is adjustable from flat to 60 degrees to provide optimum display viewing and comfortable use of all buttons and keys. The foot-stand is keyed to match standard wall-jack configurations for wall mounting. Optional wall-mount brackets are also offered.

Expansion Module Support An optional add-on module, the Cisco Unified IP Phone Expansion Module 7914, provides 14 additional buttons for programming directory numbers or speed dials. Up to two expansion modules can be used.


Multiple Ring Tones More than 24 defined user-selectable ring tones are available. Ring tones may also be personalized through use of the Cisco Unified Phone Application Suite.

Americans with Disabilities Act (ADA) Features

Handset is hearing aid-compatible and meets Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). Section 508 loudness requirements can be achieved using industry-standard inline handset amplifiers such as Walker Equipment W-10 or CE-100 amplifiers. Dial pad is also ADA-compliant.

Quality of Service (QoS) Options Supports differentiated services code point (DSCP) and 802.1Q/p standards.

Security Positive device identity through X.509v3 Certificates, digitally signed images, cryptographically secure provisioning, and secure signaling and secure media with AES- 128. Cryptography is not enabled by default and may only be enabled through a cryptographically enabled CUCM. The phone also contains an 802.1X supplicant and supports EAPOL pass-through.

Language Support Built-in support for more than 30 languages.

Configuration Options IP address assignment can be statically configured or configured through the DHCP client.

SPECIFICATION DESCRIPTIONDimensions (H x W x D) 8.2 x 10.5 x 6 in. (20.32 x 26.67 x 15.24 cm)

Weight 3.5 lb (1.6 kg)

Phone-Casing Composition Acrylonitrile butadiene styrene (ABS) plastic in textured dark gray color with silver bezel

Power Supports IEEE 802.3af PoE (Class 2). Also supports Cisco Prestandard Power over Ethernet (PoE), allowing powering from any of the Cisco Inline Power-capable blades and boxes, plus Cisco midspan. 48VDC is required; it can be supplied locally at the desktop using an optional AC-to-DC power supply (part number CP-PWR-CUBE-3=) or power injector (CP-PWR-INJ=). Local power options require a corresponding AC country cord.

Signaling Protocols Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) with Cisco call control

TEMPERATURE VARIABLE DESCRIPTIONOperating Temperature 32 to 104°F (0 to 40°C)

Relative Humidity 10 to 95% (noncondensing)

Storage Temperature 14 to 140°F (–10 to 60°C)

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Telephony Services

Expansion Module Cisco 7915The Cisco Unified IP Phone Expansion Module 7915 extends the capabilities of the Cisco Unified IP Phone 7962G with 12 additional buttons and an LCD display, or even 24 additional buttons when you decide to order for two modules for a phone.

The large LCD display of the Cisco Unified IP Phone Expansion Module allows for quick and easy identification of associated buttons. Using the Settings menu of the Cisco Unified IP Phones 7962G, you can adjust the contrast of the individual LCDs for the phone and expansion modules, according to your preference. The 12 buttons on each Cisco Unified IP Phone Expansion Module 7915 can be programmed as a directory number, line key, or speed-dial key, much like the phone buttons. When used as a directory number key, buttons are illuminated, allowing easy identification of call state.

BUTTON LINE STATUSOff/dark Line available

Green, steady Line in use by you; you may also transfer the call

Red, steady Line in use by someone else

Amber, flashing Line ringing

Green, flashing Call is on hold

Line Key: Using the Cisco Call Manager Administration tool, the system administrator assigns one or more directory numbers to buttons on the Cisco Unified IP Phone Expansion Module 7914 as desired. The line key will show the appropriate designation.

Speed Dial: Each button not used as a line (directory number) key can be programmed as a speed-dial key in the same manner as the Cisco Unified IP Phone 7962G. You can use the Cisco Unified IP Phone User Options Web page to program a speed-dial number and label the associated button with an appropriate name.

These capabilities provide features that are similar to typical Direct Station Selection/Busy Lamp Field (DSS/BLF) modules but are not intended to be directly equal to legacy DSS/BLF modules. The Cisco Unified IP Phone Expansion Module 7915 is not an operator or attendant console. The primary function of the Cisco Unified IP Phone Expansion Module 7915 is to provide the Cisco Unified IP Phone 7962G with additional keys for speed-dial or directory numbers. The illuminated buttons provide ease of line status making the Cisco Unified IP Phone Expansion Module 7915 an ideal call coverage tool.

Typical Scenario: You receive a call for your director at extension 12345. You look at your Cisco Unified IP Phone Expansion Module 7915 and see that your director has a call in progress with another party and another call on hold. Looking at the Cisco Unified IP Phone Expansion Module 7915 LCD, you note that another manager in your group has just completed a call and might be able to assist the incoming caller. You consult briefly with the incoming caller and then transfer the call to the available manager.

TECHNICAL SPECIFICATIONSDimensions 8.0 in. x 4.75 in. x 2.0 in.

(203 mm x 121 mm x 51 mm) (HxWxD)

Weight 0.83 lb (376 g)

Power 48 VDC, 40mA max

LCD Operating Temperature 32 to 104 deg F (0 to 40 deg C)

Relative Humidity 10% to 95% (noncondensing)

Storage Temperature 12 to 140 deg F (-10 to 60 deg C)


Cisco Conference Station 7937GThe Cisco Unified IP Conference Station 7937G combines state-of-the-art wideband speakerphone conferencing technologies with award-winning Cisco voice communication technologies. The net result is a conference room phone that offers superior wideband voice and microphone quality, with simplified wiring and administrative cost benefits. A full-featured, IP based, hands-free conference station, the new Cisco Unified IP Conference Station 7937G is designed for use on desktops, in conference rooms, and in executive suites.

FEATURE BENEFITSuperior wideband acoustics • Wideband frequency response is more than double that of narrowband, resulting in a

richer and clearer sound.

• Enhances speech quality and speaker recognition.

• Provides excellent voice quality for both wideband and narrowband calls.

Expanded room coverage Extends room coverage up to 30 feet by 40 feet with the optional Cisco Unified IP Conference Station 7937G microphone kit.

Support for third-party wireless lapel microphone kit

Allows presenters to be easily heard even if walking away from the Cisco Unified IP Conference Station 7937G microphones.

Large backlit LCD Increases visibility even in dark areas (255 x 128 pixels).

Enhanced dial keys Makes dialling easier.

Four soft keys Quickens access to features.

IEEE 802.3af line power Local power supply is not required.

Extensible Markup Language (XML) services

Support for Cisco XML services includes Cisco Unified Communications Manager and third-party directories, Cisco Web Dialer, Extension Mobility features, and Personal Assistant.

Support for Cisco Unified Communications

Manager

Supports Cisco Unified Communications Manager Releases 4.1, 4.2, 4.3, 5.1, and 6.x.

Cisco Unified Communications Manager

Express and Cisco Smart Business

Communications System

Support Cisco Unified Communications Manager Express Release 4.3 -12.4(15)XZ and later.

Directories The Cisco Unified IP Conference Station 7937G identifies incoming messages and categorizes them for users on the screen. This feature allows users to quickly and effectively return calls using direct dial-back capability. The corporate directory integrates with the Lightweight Directory Access Protocol Version 3 (LDAPv3) standard directory.

Settings The Cisco Unified IP Conference Station 7937G identifies incoming messages and categorizes them for users on the screen. This feature allows users to quickly and effectively return calls using direct dial-back capability. The corporate directory integrates with the Lightweight Directory Access Protocol Version 3 (LDAPv3) standard directory.

Services The Cisco Unified IP Conference Station 7937G allows users to quickly access diverse information such as weather, stocks, quote of the day, or any Web-based information. The Cisco Unified IP Conference Station 7937G uses XML to provide a portal to an ever-growing world of applications, features, and information.

Help The online Help feature gives users information about the phone keys, buttons, and features. The pixel display allows for more flexible feature navigation and significantly expands the information viewed when using features such as Services, Information, Messages, and Directory. For example, the Directory button can show local and server-based directory information.

Hold, Mute, and Redial Keys The Mute key is a fixed key. When it is active, the LED flashes on the Cisco Unified IP Conference Station 7937G as well as on the optional microphone kit. Hold and Redial are provided as soft keys associated with the screen, and are always at the same position for easy access.

Display The Conference Station has a large high-resolution, graphical 32 level grayscale, backlit display (255 x 128 pixels).

Speakerphone The Cisco Unified IP Conference Station 7937G offers full duplex high-quality wideband speakerphone technology. Included are Automatic Gain Control, Comfort Noise Generation, Silence Suppression/Voice Activity Detection, Echo Suppression, and Dynamic Noise Reduction, which reduces noise by up to 9 dB from constant noise sources such as fans or HVAC systems.

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Telephony Services

Ethernet Switch The internal Ethernet port allows for a direct connection to a 10/100BASE-T Ethernet network through an RJ-45 interface with single LAN connectivity for the Cisco Unified IP Conference Station 7937G. Co-locating a PC with the Cisco Unified IP Conference Station 7937G is not supported.

Volume Control The convenient Volume Control buttons on Cisco Unified IP Conference Station 7937G provide for easy, decibel-level adjustments for the speakerphone and ringer.

Flexible Power Options The Cisco Unified Conference Station 7937G supports IEEE 803.af PoE Class 3, which allows powering from any of the Cisco Inline Power-capable blades and boxes. In addition, the Conference Station can be powered locally with a power supply when combined with the Cisco Unified IP Conference Station 7937G Power Splitter.

Multiple Ring Tones Twenty-eight user-adjustable ring tones are available.

Signaling Protocol Support The Cisco Unified IP Conference Station 7937G supports Skinny Client Control Protocol (SCCP).

Codec Support G.711, G.729, and G.722 audio compression codecs are available.

Quality of Service

(QoS) Options

The Cisco Unified IP Conference Station 7937G supports DHCP and 802.1Q/p standards. The Conference Station can also be configured with an 801.1Q VLAN header containing the VLAN ID overrides configured by the Admin VLAN ID.

Security The Cisco Unified IP Conference Station 7937G supports device authentication via 802.1.x supplicant and 802.1x MD5-EAP.

Language Support More than 30 languages.

Configuration Options IP address assignment can be statically configured or configured through the DHCP client.

Voice Quality Comfort-noise generation and voice activity detection (VAD) programming are performed on a system basis.

SPECIFICATION DESCRIPTIONDimensions

(H x W x D)

15 3/8 x 141/2 x 2 5/8 inches. (39.05 x 36.83 x 6.67 cm)

Weight 2.3 lbs (1040 grams)

Display 3.07 x 1.42 inches (7.8 x 3.6 cm); 255 x 128 pixels

Phone-Casing Composition Polycarbonate acrylonitrile butadiene styrene (ABS) plastic in textured dark gray color with silver bezel

Operating Temperature 32 to 104°F (0 to 40°C)

Relative Humidity 10 to 95% (noncondensing)

Storage Temperature –40 to 185°F (–40 to 85°C)

Regulatory Compliance CE marking

Safety • Underwriters Laboratories (UL) 60950

• Canadian Standards Association (CSA) C22.2 No. 60950

• IEN 60950-1

• AS/NZS 60950-1

Electromagnetic Compatibility (EMC)

• Federal Communications Commission (FCC) Part 15 (CFR 47) Class B

• ICES-003 Class B

• EN55022 Class B

• CISPR22 Class B

• AS/NZ 3548 CISCPR 22 Class B

• VCCI Class B

• EN55024

• EN61000-6-1

• EN 61000-3-2

• EN 61000-3-3

FEATURE BENEFIT


Standard Calling FeaturesRestriction on Inbound Calls The internal 6 digit Directory Number assigned to the phone can be either a direct dial-in (DDI) or Non-DDI number. A request for a DDI / Non-DDI number is handled via the IPT-Proforma process.

DDI is 6 digit number that can be called from any HAL phone by dialling 6 digits or from outside of HAL with a PSTN (Public Switched Telephone Network) 11 digit number. For example, a 6 digit directory number (Dn) ”650279” can be reached within HAL by dialling 650279 when calling from within HAL, or by dialling 020 8745 0279 when calling from outside of HAL.

Non-DDI is a 6 digit number that cannot be contacted outside of HAL and can only be dialled from a HAL phone system. The Non-DDI number is assigned to a phone by default, unless the Customer specifically requests otherwise. Most general access phones and door security access phones have the Non-DDIs.

The Non-DDI numbers can be identified by the following ranges:

63xxxx 658000-659799 661xxx 662xxx 663xxx 664xxx

A phone can be assigned with multiple DDI/Non-DDI numbers.

The C6941 IPT Standard and C7962 IPT Enhanced phone models are capable of having multiple telephone numbers assigned because they are equipped with multiple function buttons. The C6941 has 4 Function/Line buttons, the C7962 has 6. The first button is always the main line, while the others can be used for additional Lines, Speed Dials or other Functions, as listed later.

Restriction on Outbound Calls The “Class of Control” describes the calling abilities of the 6 digit number allocated to the phone. A restriction can be requested for dialling to Local Exchange numbers (London), National, International, or Premium Rate services etc.

The options are as follows:

Internal (can only dial other HAL 6 digit numbers)

Internal – Local (internal and London 0208, 0207, 0203, 0844 local call numbers)

National (any national number, mobiles,free phone 0800, and 0843 & 0844 local call rate numbers)

International (international numbers mobiles and free phone 0800, and 0843 & 0844 local call rate numbers)

Full (no dialling restrictions, full access, incl. 0898 premium rate numbers)

The full list of the rates for the outbound calling is included in the Annex I of this document.

For large deployments, bespoke Class-of-Control can be set up for a Customer, including country-specific restrictions.

Speed Dial ButtonsAllow to press just one button to dial a pre-configured number specified by the Customer and configured by the System Administrator prior the deployment. The speed dials are accessed via the unused Line buttons of the C6941 and C7962 models. The numbers for the speed dial can be specified through the IPT-Proforma process or by a request placed with through the service desk.

Personal Address BookThe Personal Address Book (PAB) is an extension of the Speed-Dial concept. It is accessed through the “Services” option on the phone and can be programmed with up to 99 frequently used telephone numbers, looked up by saved contact name. Access to PAB needs to be requested through the IPT-Proforma process, however once the phone has PAB enabled, configuration and management of the abbreviated dialling is performed by the end user.

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Telephony Services

Call Pickup GroupThis feature allows setting up a group of phones within which it’ll be possible to pick up a call on behalf of other member of the group. All the phones within the configured group will be indicating an incoming call, no matter which phone of the group was the original target of that call. Any member of the group can then pick up the call using the “Call Pickup” soft key and answer the call. The indication of the incoming call can be either or both a visual/audible indication, depending on the individual phone’s settings.

This feature can be requested through the IPT-Proforma process, and works only within the same geographic location as is usually set up within a team.

Hunt GroupAnother feature which allows grouping of phones, where an incoming call will be indicated at various group members until picked up (i.e until “hunted down”). Custom settings include call delivered to longest waiting, a circle ring, simultaneous ring (all extensions ring at once), a dedicated order and call queuing. Multiple inbound calls can be handled by the group at the same time. A premium or internally published telephone number can be set up as a group contact number. Some of the options are explained on the below schemes:

Dedicated order – rings each user in the order they appear on the user list

Circular – notes the last user to answer a call, and then rings the next user on the user list

User 1 User 2 User 3 User 4

INCOMING CALL


INCOMING CALL


INCOMING CALL


Simultaneous – rings all users at once

Uniform – rings the user that has been idle the longest

As the configuration of a Hunt-Group can be complex, it will be handled outside the IPT-Proforma process.

Busy LampOne of the phone’s spare Line buttons will be configured to monitor another number – so when this selected other number is off-hook (on a call), the configured Line button will get illuminated. Typically used by PAs to have a clear and quick indication that their manager is on a call. This feature can be requested through the IPT-Proforma process.

Airport PagingAirport paging system for public announcements can be integrated with the HAL telephony services.

Advanced Calling Features• All purple cells are provided as a standard item and have no extra installation or service charge.

• The purple cells that include the acronym “SR” (Service Request) require the user to notify Heathrow that such service is required.

• All pink highlighted cells are chargeable at an one-time charge per Service Request and require the user to notify Heathrow that this service is required. Request charge is for up to 5 Telephones.

• The pink cells that include a “***” have a monthly ongoing service charge.

• All blank cells means such option is not available for that telephone type.


INCOMING CALL


INCOMING CALL

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Telephony Services

CALLING FEATURES OVERVIEW

FEATURE FEATURE DESCRIPTION FEATURES AVAILABILITY PER PHONE TYPEAnalogue Phone

Standard Handset

Cisco 6941

Enhanced Handset

Cisco 7962G

Expansion Module

Cisco 7915

Conference Station

Cisco 7937G

Airport Paging Services (APS)

Ability to provide announcements via handset loudspeakers

*** ***

Call Conferencing

Arrange a conference call of up to 8 callers

Call Forwarding – All Calls

Quick, flexible setup

Call Forwarding -Bespoke

Forward a call dependent on: if line is Busy; No Reply; Unavailable; Internal; External

SR SR SR

Call Park Features

Park and pick up a call from a different handset

Call Pickup Pick up a call from other extensions within the same Pickup Group

Call Transaction Log

Audit of missed, received and dialled numbers

Call Transfer Transfer calls using 2 key presses

Call Waiting Ability for a call to queue to a phone if it’s busy

Call Waiting - Removal

Removal of ability for a call to queue to a phone if it’s busy

SR SR

Digital Display Screen

Displays: Date, time, caller, features, speed dial, lines

Direct Dialling In (DDI)

Ability to be contacted from outside the Heathrow Telephone Systems

SR SR SR

Extension Mobility Functionality

Ability to log into any extension to receive or make calls. Requires an Extension mobility profile to be in place. Please see ‘Line’ options

Extension or Line Termination

Removal of phone or line

External Calls Ability to make external calls up to and including National and (UK) mobiles

SR SR SR

Flexible Call Barring

Allows control of outgoing calls SR SR SR

Four interactive soft keys

Provides immediate guidance on selected handset functions/features

Headset Compatible

With volume and mute control


Hunt Groups Ability for a call to ring different extensions (hunt), until it’s picked up. Custom settings include call delivered to longest waiting, a circle ring, simultaneous ring (all extensions ring at once), a dedicated order and call queuing

*** *** ***

Illuminated Button Display

Show line in use, line ringing, call on hold, line available. Headset use, mutes and speaker status

Incoming Call Present Display

Visual indication of incoming calls

Induction Loop Compatible

For use with enhanced hearing equipment

International Calls

Ability to make International calls (also automatically includes National and (UK mobiles)

SR SR SR

Loudspeaker Converse without using the handset. Volume and mute control included

Multiple Line Appearances

The same line appearing on multiple phones. All phones programmed for this feature ring simultaneously

SR SR

Non – Direct Dialling In (Non-DDI)

Call are made only within the Heathrow Telephone Systems

SR SR SR

On Hold Music

Standard offering across all phone types

On-hook dialling

Allows “pre dial” of a number before making a call

Personal Address Book

Can include up to 100 entries

Phone Upgrade or Downgrade

Alter one phone specification / type for another

Plug and Play Handsets

Option to move handsets to alternative locations

Ring Tones 6 ringtones with volume control

Speed Dials Up to 100 speed dials can be requested SR SR SR SR

Voicemail Personal voicemail inbox setup *** *** ***

CALLING FEATURES OVERVIEW

FEATURE FEATURE DESCRIPTION FEATURES AVAILABILITY PER PHONE TYPEAnalogue Phone

Standard Handset

Cisco 6941

Enhanced Handset

Cisco 7962G

Expansion Module

Cisco 7915

Conference Station

Cisco 7937G

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Telephony Services

Line OptionsOn occasion, a line may be required but not a handset. This may be to connect another type of device other than a phone or to provide additional lines (extensions) to one handset (e.g. where an Enhanced Handset with an expansion module is being used as a mini switchboard, and requires additional lines).

Another example would be a Soft-line, which is physically present in the IPT system, however all the calls are constantly forwarded to another number, which can be even abroad. This is useful for Customers who prefer to advertise a local (London-Heathrow PSTN) number, which is then actually forwarded to a different location.

OPTION DESCRIPTION ANALOGUE IPTInstallation of Line Only Provision of connectivity for

Faxes, PDQs, door counters, modems, etc . All such devices require connection via an analogue line. No option is currently available for IPT

Extension Mobility Function This is a feature which is applied to a line, not a handset. It provides the ability for a user to log into any extension (with an Extension Mobility Profile in place and on its line) to make and receive calls

Additional Line Appearance Additional lines can be added to a handset to a maximum of the total number of buttons available (i.e. could have one line per button). See the ‘Multiple Line Appearance’ description in Telephone/Module features table

This applies to an enhanced handset and/or expansion modules only

Daisy chainDaisy chain is an optional linkage of the digital line, allowing connection of another device via the standard RJ-45 Ethernet cable to the same network port. Such device, usually a PC, then can make use of the very same network connection, effectively sharing the bandwidth with the digital telephone line.

Ordering and DeliveryThe vast majority of the requests can be accommodated through the IPT-Proforma process.

IPT-ProformaThe IPT-Proforma has been put in place as a fast channel for the delivery of the standard telephony deployment requests. The customer is presented with an Excel spreadsheet form to fill out the requirements for their telephony request and contact details. Most of the form fields are self-explanatory and with a drop down field selection, helping to select the correct option. Once filled, the form is then processed by the telephony deployment team who will contact the Customer for the verification of the entered information and coordination of the installation timing.

For the latest IPT-Proforma form and guide on how to fill it, please visit the Heathrow Commercial Telecoms website, and go to the Products – Telephony section.

LAPTOP AND PHONE SHARE NETWORK ACCESS

Contacts

Contact: 0208 756 8545

Email: [email protected]

Contact Address: Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW

Heathrow Airport Common Infrastructure Policy (CIP) and Heathrow Airport Limited reserves all of it rights and remedies in respect of the CIP including but not limited to those rights relating to scope, application and enforcement. The rights and remedies set out in the CIP are in addition to, and not exclusive of, any rights or remedies provided by law.

This document and the information contained therein are confidential and remains the property of Heathrow Airport Limited. The document may not be reproduced or the contents transmitted to any third party without the express written consent of Heathrow Airport Limited. This document and information contained therein is subject to contract.

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