tekelec services guide version 5 5 stp ... • an assessment of the tekelec policy hardware and...

seRVICes GUIDe Version 5.0

Tekelec Global Headquarters 888.628.5527 +1.919.460.5500 FAX: +1.919.460.0877 Tekelec Service and Sales: [email protected] Tekelec Educational Services: [email protected]

EMEA +44.1784.437000 APAC +65.6796.2288 CALA +1.919.460.5500 [email protected]

Tekelec has more than 25 office around the world serving customers in more than 100 countries. Addresses, phone and fax numbers are listed on the Tekelec website at www.tekelec.com/offices.

This document is for informational purposes only, and Tekelec reserves the right to change any aspect of the products, features or functionality described in this document without notice. Please contact Tekelec for additional information and updates. Solutions and examples are provided for illustration only. Actual implementation of these solutions may vary based on individual needs and circumstances.

2012 Tekelec. All rights reserved. The EAGLE and Tekelec logos are trademarks of Tekelec. All other trademarks are the property of their respective owners.

www.tekelec.com/officesmailto:[email protected]:[email protected]:[email protected]

TEkELEc SErvicES GuidE

Table of ConTenTs

Services Overview .......................................................................................2

Tekelec Advantage Services .........................................................................4

Policy Management ....................................................................................29

Subscriber data Management .....................................................................46

Performance intelligence center .................................................................70

EAGLE XG ...................................................................................................74

EAGLE 5 STP ...............................................................................................96

EAGLE 5 EMS ..............................................................................................110

Number Portability ......................................................................................113

Hardware installation Services .....................................................................120

Tekeleccare ................................................................................................126

1

Services Overview

services overview

SErvicES OvErviEW

ServiceS Overview Tekelec solutions deliver a unique network intelligence layer allowing service providers to both manage and monetize the explosive growth in mobile data traffic and multimedia applications. We provide solutions that measure the subscribers quality of experience and then set policies to dynamically tune or balance traffic to improve the subscriber experience. Our solutions enable billions of subscribers and devices to intelligently connect to the Web, talk, and text over any network. Tekelecs global service organization offers consulting, systems integration, customer support, technology and outsourcing support services.

Tekelec has a unique way of working with its customers. Tekelec builds and grows new and existing customer relationships using a proactive methodology. Through its commitment to mutual success and understanding of each customers unique network technology and operational process requirements, Tekelec helps new and existing businesses implement innovative growth strategies and technologies.

Tekelec can evolve the customers network, grow their ability to be the market leader, and ensure that growth is sustained and managed.

Tekelecs global service portfolio is focused on offering proactive and scalable service products, which assist customers during all phases of the product lifecycle. Tekelec services can be generic or customer specific; the entire portfolio is based on flexibility. Through its commitment to a proven delivery process and continuous service product enhancement, Tekelecs service portfolio is continuously evolving. As Tekelecs customer base continues to expand globally, new service offerings are developed and provided to meet each customers unique requirements.

Tekelecs commitment to quality is demonstrated through our People, Processes, and Tools

People

Process

Tools

Investment in people Experienced staff

Solid processes that focus on: Field tested delivery process Clear roles and responsibilities Procedures to handle customer inquiries

Tools to enable engineers to: Troubleshoot Evaluate/plan Communicate

Commitment to

Quality

Figure 1. Global delivery Approach

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SErvicES OvErviEW

Why Tekelec? Tekelecs experience and expertise and significant footprint in core networks enables a smooth transition to next generation communications.

We are the industry leader in policy, signaling and number portability with proven expertise in network intelligence

Proven efficiency in deploying and supporting emerging products and solutions

We have been a trusted partner for most of the worlds tier-one operators for 40 years

Our reach and experience spans hundreds of customers in more than 100 countries

3

Tekelec

Advantage Services

Tekelec advantage services

TEkELEc AdvANTAGE SErvicES

Tekelec AdvAnTAge ServiceS: cOnSulTing

cuSTOm POlicy SOluTiOn ArchiTecTure deSign cOnSulTing Part number: 920-0021-xx

Service Overview The Tekelec Policy system is a powerful network solution which provides an operator invaluable network routing intelligence and control. The goal of Policy Solution Architecture and design consulting service is to ensure the customer maximizes their return on investment through enabling all functional capabilities of this powerful platform in a way that is customized to the customers policy use case and overall business and technical requirements.

This document defines the custom Solution Architecture design (SAEd) consulting services to be provided to the customer for uncovering their specific custom policy design requirements and documenting these requirements.

Delivery Approach A Tekelec Professional Services consultant will be assigned for up to ten (10) consulting days to deliver a customer needs analysis, logical use case design recommendation, and summarized hardware/software recommendations (if applicable) for custom policy implementation.

Description of Services to Be Provided by Tekelec custom Policy Solution Architecture design consulting will consist of the following activities (as applicable):

A customer interview with key internal technical and business personnel during one site visit to uncover the custom policy use case requirements

Mutual agreement to a Solution Architecture Engineering document (SAEd) containing:

Network element messaging sequence description (call flows)

Marketing plans, use cases, and policy mapping

Subscriber profile characteristics

External interface descriptions with OSS/BSS

capacity and performance criteria

An assessment of the Tekelec Policy hardware and software to determine its ability to support the planned custom policy design

A hardware and software planning document (2 pages) that identifies:

recommended hardware expansion (if applicable)

Additional license and feature licenses needed to support the specified custom policy highlevel design (if applicable)

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Delivery Assumptions These services will require further definition via a SOW prior to any activity with the customer. No

service will begin without a customer/Tekelec signed Statement of Work (SOW). Any changes to the SOW will require a change order and may be subject to additional charges.

This service would commence no earlier than 20 working days from PO acceptance unless otherwise agreed

Services Not Included in Custom Policy Solution Architecture Design Consulting Are: configuration and testing of policy custom use cases on the policy system.

Responsibilities of Tekelec Tekelec will be responsible for delivery of all defined custom policy consulting deliverables as described above.

Responsibilities of Customer Provide appropriate and secure remote access to customer sites with sufficient opportunities to

assess the current Policy system utilization

Provide a project prime for all consulting deliverables and milestones

Provide appropriate business and technical project leads that can provide the necessary business information and technical expertise to Tekelec during the consulting engagement

cuSTOm POlicy ruleS deSign And imPlemenTATiOn (Per cuSTOm POlicy) Part number: 920-0022-xx

Service Overview This Service provides the customer custom policy rules design and implementation of additional custom built Policies as defined in the custom Policy Solution Architecture and Engineering (SAEd) design document.

Service Prerequisites: custom Policy Solution Architecture design (SAEd) consulting Part Number 920-0021-XX

Output recommendations as they relate to Policy hardware and/or software enhancements as called out in the Solution Architecture design engagement have been implemented

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Description of Services to Be Provided by Tekelec: On a per custom policy basis, the customer will be provided:

Tekelec produced policy rules design and definitions document containing:

Translation of the marketing plan, use case designs, and call flows into policy rules

iP schemes & additional clarifications

Subscriber profile assignments and configuration rules

configuration, activation, and operational testing of the designed and implemented policy rules to confirm functionality

Policy solution acceptance sign-off

Delivery Assumptions: These services will require further definition via a Statement of Work (SOW) prior to any activity

with the customer. No service will begin without a customer/Tekelec signed SOW. Any changes to the SOW will require a change order and may be subject to additional charges.

This service would commence no earlier than 20 working days from PO acceptance unless otherwise agreed.

Responsibilities of Tekelec: Tekelec will be responsible for delivery of all defined custom policy rules design and implementation deliverables as described above.

Responsibilities of Customer: Provide appropriate and secure remote access to customer sites with sufficient opportunities to

assess the current Policy system utilization


Provide appropriate business and technical project leads that can provide the necessary business information and technical expertise to Tekelec during the consulting engagement

POlicy cOnSulTing And exPerT deSk SuPPOrT 920-0041-xx

Service Overview The Tekelec Policy system is a powerful network solution which provides an operator invaluable network routing intelligence and control. The goal of Policy consulting and Expert desk Support service is to provide ongoing Tekelec Policy consulting expertise both remotely and on-site to maximize the customers return on investment. This consulting service provides existing Policy use case enhancement and new design expertise after a Tekelec Policy system is cut into service. The focus is on working iteratively with the customer in evolving initially implemented use cases as well as developing and providing assistance with testing new Policy use case designs as the customers use of the Tekelec Policy solution platform evolves with their business needs.

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Service Benefits Proactive Policy consulting expertise - An assigned Tekelec engineering consulting partner who

has an ongoing working knowledge of your Policy system capabilities and can assist you with evolving and maximizing your Policy solution investment as your business requirements evolve

consulting support available when need it - Through Tekelecs unique remote and monthly on-site delivery methodology, consulting is provided as Policy use case revisions or new design requirements involve engagement of Tekelec engineering expertise

Description of Services to Be Provided by Tekelec With this service, the customer is provided (as applicable):

One (1) assigned Tekelec Policy system engineering consultant to provide:

consulting through technical and business needs analysis on the development of new high-level and low-level Policy use case designs

On-site and remotely delivered functional lab testing assistance of newly developed use cases and revisions to existing Policy use cases

development and presentation of recommendations regarding any required Policy hardware or software revisions or upgrades necessary to support new or revised Policy use cases

remote consulting on new Policy use case design feasibility, existing use case revision, or general use case usage questions

Delivery Assumptions: Hours for delivery are 8:30AM to 5:30PM central European Time, Monday through Friday

On-Site consulting will be provided for up to one contiguous (five day) week per month

remote Policy consulting Support will be available up to forty hours per month

This service would commence no earlier than 40 working days from PO acceptance unless otherwise agreed to with the customer

A Statement of Work (SOW) will confirm these deliverables and will be mutually agreed to with the customer prior to delivery commencement. No service will begin without a customer/Tekelec signed SOW. Any changes to these stated deliverables will require a change order and may be subject to additional charges.

during service delivery, any work requested by the customer that is outside of the scope of this service will need to be mutually agreed to in writing between Tekelec and the customer and may be the subject of a separate quotation

Customer Requirements: Provide Tekelec the customer business and technical points of contact lead(s) who will work with

the assigned Tekelec consultant

Provide appropriate and high-speed Securelink remote access to the Policy system

Have active warranty or Tekeleccare coverage for the Policy system

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Service Exclusions: Support for new Policy system hardware or software installation or commissioning services (Policy

system installation and implementation services can be ordered separately)

Production implementation of new or revised use cases (use case implementation services can be ordered separately)Network-wide interoperability testing of newly designed Policy use cases (network interoperability testing services can be ordered separately)

remOTe SySTem ASSeSSmenT And AnAlySiS Service Part number 920-0023-xx

Service Overview The goal of remote System Assessment and Analysis Service is to ensure the customer maximizes return on their Tekelec system investments by confirming their Tekelec system is running in a controlled yet optimized manner. This service provides our customers valuable system information via Tekelec support engineering review of their systems overall performance and provides recommendations for any system changes.

Delivery Approach A Tekelec support engineering resource will be assigned over a period (typically 4-9 consecutive working days depending on the size of your system) to remotely connect to the customers Tekelec system and perform health and throughput analysis. From this analysis, a 2-5 page summary report is generated and provided to the customer. A remote consultation is scheduled with the customer to review the performance test results and any proposed system recommendations.

Description of Services to Be Provided by Tekelec remote System Assessment and Analysis Service will remotely collect data on the following system attributes (as Tekelec system applicable and mutually agreed upon through the Statement of Work [SOW]):

check traffic throughput through measurements and link utilization*

Application utilization*

cPu utilization and overall capacity levels

Memory utilization

Traffic throughput

iMT health (active monitoring)*

Hardware obsolescence check

Software level analysis

Static and dynamic capacity check*

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System alarm abnormalities and system health (utilizing Tekelec health check process for troubles)

System logs and obituaries for any hardware or software issues

System security log files

call record correlation rate

* = EAGLE specific system measurements

Delivery Assumptions: These services will require further definition via a Statement of Work (SOW) prior to any activity

with the customer. No service will begin without a customer/Tekelec signed SOW. Any changes to the SOW will require a change order and may be subject to additional charges.

This service would commence no earlier than 20 working days from PO acceptance unless otherwise agreed.

Applicable to the EAGLE control shelf and extension frames (this assessment service does not include the open system platforms such as LSMS or EPAP).

Service dimensions are based on a single EAGLE system.

Responsibilities of Tekelec Tekelec will be responsible for delivery of all defined remote System Assessment and Analysis Service deliverables as described above.

Responsibilities of Customer: Provide appropriate and secure/high speed remote access (note: Securelink is the preferred

methodology) to customer sites with sufficient opportunities to assess the current Tekelec system utilization

Provide a project prime for all remote consulting deliverables and milestones

Provide appropriate technical project leads that can provide the necessary business information and technical expertise to Tekelec during the consulting engagement

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SS7 neTwOrk cAPAciTy AnAlySiS Part number: 920-0011-xx

Service Overview current state of the signaling network

How well each link is being utilized

if additional links to the customers STPs are currently required

under current scenarios, when to add links and/or re-evaluate link requirements using Tekelecs growth projection option

Service Description This Service obtains network-operating data from the customers signal transfer points (STPs) to determine the network configuration and validate the network busy day and busy hour. it then obtains detail busy-hour link data and performs a network capacity analysis to determine at what levels the links and network are performing in the busy hour.

As an option, it can be extended to include additional busy-hour measurements so a network traffic history can be built and one-year network growth projections can be calculated based on historical data.

Deliverables for This Service Include: A comprehensive report

One customer presentation, demonstrating the highlights of the network capacity analysis

Analysis that includes the network configuration data, link capacity calculations, link capacity analysis, capacity graphs, raw link and network data, and parsed data

SS7 neTwOrk cAPAciTy AnAlySiS (eAch AddiTiOnAl STP PAir) Part number 920-0007-xx

Service Overview upon completion of this service, the customer will be provided, one each additional STP pair, information that will enable them to:

determine the current state of the customers signaling network

determine how well each link is being utilized

determine if additional links to the customers STPs are currently required

determine, under current scenarios, when to add links and/or re-evaluate link requirements using our growth projection option

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SS7 neTwOrk grOwTh AnAlySiS Part number: 920-0012-xx

Service Overview Breaks down signaling traffic by service type

calculates the signaling traffic by type within the customers network busy hour

Predicts the impact of signaling traffic, by traffic type, on the current signaling network

Predicts the impact of signaling traffic growth on the planned network (12-month planning horizon)

Service Description This Network Growth Analysis service acquires available signaling traffic data as described by the network capacity analysis service. With assistance from the customers subject matter experts, a set of traffic profiles for current services is developed. Each traffic profile is used in developing a series of traffic generation models (maximum of 10) that are used in predicting current and future signaling network traffic. This service also defines node and link models (maximum of 10) to be used in conjunction with the traffic generation models.

utilizing existing and/or recently obtained data, along with the customer-specific models defined above, the service calculates the traffic levels by type and location for the network busy hour. it also takes the current customer network plan (12-month horizon), applies the models and traffic as appropriate, and calculates the levels of traffic by type and location for the network busy hour for the planned network.

Deliverables for This Service Include: A comprehensive network growth analysis report

One customer presentation, demonstrating the highlights of the network growth analysis report

complete analysis, including network configuration data (current and future), traffic profiles, high-level model descriptions, traffic calculations of current and future networks, link capacity utilization, graphs, raw data, and assumptions used in model development

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SS7 neTwOrk grOwTh AnAlySiS (eAch AddiTiOnAl STP PAir) Part number 920-0008-xx

Service Overview: upon completion of this Service, the customer will be provided, for each additional STP pair, information that will:

Break down signaling traffic by service type

calculate the signaling traffic by type within the customers network busy hour

Predict the impact of signaling traffic, by traffic type, on the current signaling network

Predict the impact of signaling traffic growth on the planned network (12-month planning horizon)

SS7 neTwOrk cOnSulTing ServiceS Part number: 920-0013-xx

Service Overview Telecommunications markets and technologies are evolving rapidly. Tekelec solutions consulting services are designed to assist customers in dealing with business dynamics by making the most of their Tekelec products. Solutions consulting encompasses a broad range of technical planning skills to help customers select the optimum technical solution to meet their business and market requirements.

Tekelec professional service consultants work with each customer to develop a comprehensive Statement of Work (SOW). The SOW details specific areas of focus and specific deliverables to be developed to provide the customer with an orderly, phased approach for effectively planning and utilizing signaling network resources in their service offerings.

Effective solutions consulting focuses on solution-based planning that specifically examines the optimum role the signaling network plays in the customers advanced intelligent network (AiN) implementation. Solutions consulting is an integral part Tekelecs portfolio of professional services designed to provide comprehensive support for planning, design and engineering,and implementation and operations support (PdiO) for new and existing products.

Solutions consulting is targeted towards tasks that cover the entire life cycle of the customers network from formulating technical concepts to addressing perceived market needs through maximizing the operational efficiency of the resulting services. These value-added services provide each customer with objective demonstrations and information that the network is operating in a manner commensurate with the objectives set out by the customers strategic business plan.

All work is based upon a mutually agreed upon set of activities and schedule(s) and documented in the SOW document. The SOW consists of a description of the services to be provided plus a matrix of deliverables and schedules for both Tekelec and the customer. The customer and Tekelec both sign off on the SOW, which indicates the start of a service(s).

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SS7 neTwOrk PlAnning And deSign Service Part number: 920-0014-xx

Service Overview Planning, design and engineering (PdE) professional services provide customers with

solutionbased, value-added network support. Tekelec offers a complete portfolio of services designed to ease the complexity of planning, design and engineering of new and existing products.

PdE is targeted towards network design and engineering tasks that must be effectively and successfully completed prior to installation, test and turn up. These value-added services provide objective demonstrations and information that the customers network operates in a manner commensurate with the objectives set out by the customers strategic business plan.

All work to be performed is based on a mutually agreed upon set of activities and schedule(s), which are documented in the Statement of Work (SOW) document. The SOW consists of a description of services to be provided plus a matrix of deliverables and schedules for both Tekelec and the customer. The customer and Tekelec both sign off on the SOW prior to the initiation of work.

Tekelec AdvAnTAge ServiceS: inTegrATiOn

POlicy SySTem inTerOPerAbiliTy TeSTing Service Part number: 920-0019-xx

Service Overview The Tekelec Policy system is a powerful network solution which provides an operator invaluable network routing intelligence and control. The goal of Policy System interoperability Testing Service is to run standard pass/fail interoperability tests to determine if the Tekelec Policy system will function with currently installed or planned third-party network elements or solution platforms.

This document defines the Policy System interoperability testing services to be provided to the customer to support testing of new network elements prior to the implementation of the policy use case recommendations within the customers network.

Delivery Approach Tekelec Professional Services will be assigned for up to 10 engineering consecutive days to work with the customer in the initial set up of the testing which will take place at a Tekelec remote lab facility through secure vPN access to the customers to be tested system. Tekelec will run standard pass/ fail policy interoperability tests through this remote access and provide the customer a 2-5 page summary report that describes the test findings.

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Description of Services to Be Provided by Tekelec Policy interoperability Testing will consist of the following activities (as applicable):

Scope of work/interoperability test plan agreement

kickoff meeting / conference call

Network diagram confirmation

Lab setup / establishing vPN

interoperability testing execution

Summary report with recommendations (5 pages)

closing conference call (discuss results)

Policy Interoperability Tests Performed (As Applicable)

Wireless Policy Platforms:

diameter protocols which include Gx, rx, and other standard diameter protocols as required

Billing system interfaces

SPr, LdAP repository access

interoperability with up to three standard policy use cases

Testing of customer/vendor specific policies

iMS (iP Multimedia Subsystem) interface testing

3GPP (3rd Generation Partnership Project) standards testing

Cable Policy Platforms:

diameter protocols which include rx and other standard diameter protocols as required in cable deployments

Bod (Bandwidth on demand) APi (Application Programming interface) interface testing

interoperability with up to three standard policy use cases

Testing of customer/vendor specific policies

iMS (iP Multimedia Subsystem) interface testing

PcMM (Packet cable Multi-Media) interface testing

Test Output (Summary 5 Page Report) Pass / fail iOT summary reporting (with applicable comments and recommendations)

Printout of call trace logs per test case (as required)

Wireshark captures from both parties

Final iOT report review of findings and recommendations (remotely delivered)

iOT close out and acceptance sign-off

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Delivery Assumptions A Statement of Work (SOW) and interoperability Test Agreement will be confirmed and mutually

agreed to with the customer prior to delivery testing commencement. No service will begin without a customer/Tekelec signed SOW. Any changes to the SOW will require a change order and may be subject to additional charges.

This service would commence no earlier than 20 working days from PO acceptance unless otherwise agreed to with the customer.

The test cases delivered will be as described in the test categories above. if additional or different test cases are required, additional service fees will apply.

vPN tunnel will be established between parties (remote connectivity).

co-develop network configuration with iP addresses and specified ports applicable for the application to be tested.

Both parties will provide Wireshark captures to document results.

if additional load simulators and test equipment are required, there will be mutual agreement between the customer and Tekelec for defined configurations and the customer may be required to provide the additional equipment.

Responsibilities of Tekelec: Tekelec will be responsible for delivery of all defined policy interoperability Test deliverables as described above.

Responsibilities of Customer: The customer will be responsible for the following:

Provide appropriate and secure vPN remote access to the equipment to be tested

Provide a project prime for all testing deliverables and milestones

Provide appropriate technical project leads that can provide the necessary technical expertise to Tekelec during the remote testing engagement and iOT acceptance sign-off

Pic cuSTOm kPi SPeciFicATiOn Service (uP TO Five rePOrT SPeciFicATiOnS) Part number: 920-0015-xx

Service Overview The Tekelec Pic Management Platform is a powerful solution which provides critical network information to network management and planning organizations.

This consulting service will assist the customer in determining up to five (5) custom kPi report requirement specifications to be created or modified on the Tekelec Pic system.

The Tekelec PIC custom KPI specification service will apply when new or revised custom KPI reports are required by the customer that are not delivered by the Tekelec PIC Analytics standard KPI application suite.

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This service will apply when:

identifying new custom kPis,

identifying modification to implemented kPis,

conducting custom kPi feasibility analysis

creating the kPi description and specification

Provide quotation for development and commissioning of feasible custom kPis

Description of Services to Be Provided by Tekelec Tekelec will manage all aspects of the Pic kPi specification service from initial kick-off to

Statement of Work (SOW) and detailed description.

A Tekelec assigned Professional Services Engineer to:

Examine the current system configuration based on previous engineering document

Work with the customer to identify custom kPis to be developed and/or modified

conduct a feasibility analysis of custom kPis based on the current deployed system

Generate an assessment document which will include recommended hardware and software expansion(s) (if required) to support the specified custom kPis

Service Planning Deliverables: A customer kick-off meeting to review the engineering document from the original

implementation, project scope, project plan/timeline

A mutually agreed SOW that specifies the Tekelec deliverables and customer responsibilities for the specification of the custom kPis

An assessment of the Tekelec Pic platform to support the kPis, based on current system capacity

Three (3) documents:

A detailed specification and preliminary feasibility test plan document describing the custom kPi design requirements and deliverables based on the kPi feasibility analysis

A report (2 pages) identifying:

Spare capacity available on the current system for custom kPi processing (1 page).

results of the audit (1 page), which will include

Additional hardware needed to support specified & feasible custom kPis

Additional software packages & licenses needed to support specified & feasible custom kPis

A quotation for development and commissioning of feasible kPis

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Responsibilities of Tekelec Tekelec will be responsible for delivery of all defined custom Pic kPi Specification deliverables as

described above.


Responsibilities of Customer: Provide appropriate and secure vPN remote access to customer sites with sufficient opportunities

to assess the current Pic system utilization


Provide appropriate technical project leads that can provide the necessary business information and technical expertise to Tekelec during the consulting engagement

Pic cuSTOm kPi SPeciFicATiOn Service (eAch AddiTiOnAl Five rePOrT SPeciFicATiOnS) Part number: 920-0016-xx

Service Overview This Service is offered as an incremental service, to the base service above, for up to five (5) additional kPi report specifications to be created and/or modified on the Pic system.

Description of Services to Be Provided by Tekelec deliverables are described in the Base service description. kPis specified as part of the incremental service will be included in the kPi specification document as described in the service delivery section of the Base service.

Pic cuSTOm kPi rePOrT cOnFigurATiOn Service (uP TO Five kPi rePOrTS) Part number: 920-0017-xx

Service Overview Tekelec Pic custom kPi report configuration Service provides the appropriate expertise, project management, and report configuration services for successful Pic management custom kPi report configuration based on the customers specific custom kPi reporting requirements.

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The customer engages Tekelec to provide the Pic kPi report configuration Service when the customer requires:

visibility into data collected by Pic to create custom kPi status reports or trending analysis

Modifications to existing reports

creation of additional reports

NOTE: The Tekelec PIC Custom KPI Report Generation Service will apply when new or revised custom KPI reports are required by the customer that are not delivered by the Tekelec PIC Analytics standard KPI application suite.

Service Prerequisite Pic custom kPi Specification Service:

Tekelec kPi custom kPi reports will be generated based on the output from the Pic custom kPi specification service deliverable.

Description of Services to Be Provided by Tekelec Tekelec assigned project management to handle all aspects of the Pic custom kPi report

configuration service from mutual agreement to the Statement of Work (SOW) document to custom kPi report testing and acceptance

Tekelec assigned Professional Services to:

conduct a feasibility analysis of the Pic reports based on installed Pic software applications

configure kPi reports on the Pic system based kPi specification design and system capacity at time of configuration

Test of kPi report functionality based on mutually agreed to test criteria during Statement of Work (SOW) development

verification of aggregation and granularity of kPi information

Service Planning Deliverables: customer kick-off meeting to discuss the custom reports, project scope, project plan/timeline,

customer site requirements

Mutually agreed to SOW that specifies Tekelec deliverables, customer responsibilities, and project acceptance sign-off criteria

Project management plan, which describes the specific timeline, milestones, and tasks required for a successful custom kPi implementation

requested Pic reports on the Pic system to the extent possible by utilizing xdr browser and packages installed on the system

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Service Delivery Assumption: The Pic system hardware and software changes as recommended in the Pic kPi Specification

Service have been made and/or acknowledged.


Responsibilities of Tekelec Tekelec will be responsible for delivery of all defined Pic custom kPi report configuration deliverables as described above

Responsibilities of Customer: Provide appropriate and secure vPN remote access to customer sites with sufficient opportunities

to assess the current Policy system utilization

Provide a project prime for all deliverables and milestones

Provide appropriate technical project leads that can provide the necessary business information and technical expertise to Tekelec during the report configuration and testing delivery

Pic cuSTOm kPi rePOrT cOnFigurATiOn Service (AddiTiOnAl cuSTOm kPi rePOrTS) Part number: 920-0018-xx

Service Overview This service is offered as an incremental service, to the base service above, for the additional kPi report(s) to be created and/or modified on the Pic system.

Description of Services to Be Provided by Tekelec: deliverables are described in the base service description. kPis specified as part of the incremental service will be included in the kPi report configuration document as described in the service delivery section of the base service.

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vAlidATiOn TeST PlAn delivery Part number: 971-0005-xx

Service Overview With this service, the customer is provided:

One (1) Tekelec engineering resource who assists the customer at its own premises to perform a series of pre-defined and mutually agreed to tests

customer validation test plan, test schedule and assistance in execution of the custom-developed validation test plan

Service Description Tekelecs integration and cutover Assistance Service delivers standard system testing and validates key functionality and interoperability of the product solution within the customers environment. custom validation testing goes beyond standard system validation testing and is custom tailored to meet each customers specific testing requirements. it is designed to provide a complete custom validation package that includes test plan development and execution of the test plan for the Tekelec-supplied systems.

Deliverables for this Service Include: creation of the custom validation test plan and test schedule

Execution of the custom test plan

review of the test results with the customer

POST-cuTOver SuPPOrT Service Part number: 920-0009-xx

Service Overview With this service, the customer is provided with a Tekelec implementation engineer, who provides ongoing support for an additional five working days after the two-day system integration and cutover of Tekelec equipment to ensure a smooth implementation.

Service Description Post-cutover Support Service is designed to provide implementation support to the customer beyond two days after initial cutover of the Tekelec-supplied system solution. The focus is to provide initial system administrative support just after system cutover and answer any questions the customers system administrative staff may have. This service may also include hands-on, informal training that is specific to the customers unique Tekelec system implementation. it is most suited to customers implementing initial Tekelec systems into their network.

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Deliverables for This Service Include (Where Applicable): Engineering support (orderable in five day increments) for up to five days after the initial system

integration and cutover

review of standard system-generated reports and monitoring of system performance after the cutover

On-the-job informal training as required

initiation of back out recovery plans, if required, after cutover

Post-cutover support analysis as required

Tekelec AdvAnTAge ServiceS: ASSiSTed OPerATiOnS

On-SiTe POlicy engineering SuPPOrT (Per STAFF mOnTh) Part number: 920-0024-xx

Service Overview The Tekelec Policy system is a powerful network solution which provides an operator invaluable network routing intelligence and control. The goal of On-Site Policy Engineering Support service is to provide additional on-site Tekelec assistance after a system is cut into service to maximize the customers return on investment through the daily operation, administration, and maintenance of this powerful platform.

This document defines the On-Site Policy Engineering Support service to be provided to the customer to support smooth daily management of the Tekelec Policy system within the customers network.

With this service, the customer is provided:

One (1) Tekelec engineering resource for twenty (20) contiguous working days (one month) to provide on-site support after integration and cutover of the Tekelec supplied equipment to ensure a smooth transition to the customers iT organization

Description of Services to Be Provided by Tekelec The focus of this service is to provide system administrative support after system cutover and answer any questions the customers system administrative staff may have. This service may also include handson, informal training that is specific to the customers unique Tekelec system implementation. it is most suited to customers implementing initial Tekelec systems into their network for the first time*.

* For initial system on-site engineering support, a minimum of three months of on-site engineering is recommended.

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Deliverables for This Service Include (Where Applicable): On-site engineering support providing policy troubleshooting assistance on the Tekelec supplied,

installed, and live-Policy system hardware and software

Assistance in management of Tekelec Policy product issue resolution using Tekelec standard TAc and level 3 call handling processes

review and modify (as required) existing policy business use cases already in service

review and make recommendations regarding key performance indicators and alarming ability of the Policy system to integrate with the customers network management system

review of standard system generated reports and monitoring of Policy system performance after the cutover

Delivery Assumptions: Hours for on-site delivery will be 8:30AM to 5:30PM Local Standard Time, Monday

through Friday

Travel and living expenses for the Tekelec supplied engineering resource are not included

costs for a laptop and cell phone for the on-site engineer are not included

Customer Requirements: Provide Tekelec access to the central Policy system site and authorize the operation,

administration, and maintenance work to be undertaken

Have an active warranty or Tekeleccare coverage for the Policy system to enable proper level 2 and level 3 remote support

Exclusions New Policy system hardware or software installation or commissioning services

Policy business use case development and implementation

On SiTe POlicy engineering SuPPOrT (Per STAFF mOnTh including TrAvel And lOdging*) Part number: 920-0035-xx

This is the same as the On-Site Policy Service (920-0024-xx) with additional travel and living.

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remOTe POlicy engineering SuPPOrT (Per STAFF mOnTh) Part number: 920-0025-xx

Service Overview The Tekelec Policy system is a powerful network solution which provides an operator invaluable network routing intelligence and control. The goal of remote Policy Engineering Support service is to provide additional Tekelec remote assistance expertise after a system is cut into service to maximize the customers return on investment through the daily operation, administration, and maintenance of this powerful platform.

This document defines the remote Policy Engineering Support service to be provided to the customer to remotely support smooth daily management of the Tekelec Policy system within the customers network.

With this service, the customer is provided:

One (1) named Tekelec Policy system operation, administration, and maintenance engineering contact for twenty (20) contiguous working days (one month) to provide remote support after integration and cutover of the Tekelec supplied equipment to ensure a smooth transition to the customers iT organization

Description of Services to Be Provided by Tekelec The focus of this service is to provide remote system administrative support after system cutover and answer any questions the customers system administrative staff may have regarding the proper operation, administration, and maintenance of the in-service Policy system. it is most suited to customers implementing initial Tekelec systems into their network for the first time*.

*For initial system remote engineering support, a minimum of three months of remote engineering is recommended.

Remote Deliverables for This Service Include (Where Applicable): Engineering support providing policy troubleshooting assistance on the Tekelec supplied, installed,

and live-Policy system hardware and software

Assistance in management of Tekelec Policy product issue resolution using Tekelec standard TAc and level 3 call handling processes

review and modify (as required) existing policy business use cases already in service

review and make recommendations regarding key performance indicators and alarming ability of the Policy system to integrate with the customers network management system

review of standard system generated reports and monitoring of Policy system performance after the cutover

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Delivery Assumptions Hours for assigned remote delivery will be provided as required and available 8:30AM to 5:30PM

Local Standard Time, Monday through Friday

Customer Requirements Provide Tekelec the customer technical points of contact lead(s) who can work with the

Tekelec remote engineering support named resource as the customer authorized operation, administration, and maintenance responsible personnel

Provide appropriate and secure vPN remote access to the Policy system

Have active warranty or Tekeleccare coverage for the Policy system to enable proper level 2 and level 3 remote support

Exclusions Support for new Policy system hardware or software installation or commissioning services

Policy business use case development and implementation

On-SiTe engineering SuPPOrT (All OTher Tekelec PlATFOrmS) Part number: 920-0006-xx

Service Overview With this service, the customer is provided:

One (1) Tekelec engineering resource for twenty (20) contiguous working days (one month) to provide on-site support after integration and cutover of the Tekelec supplied equipment to ensure a smooth transition to the customers iT organization

Service Description The focus of this service is to provide system administrative support after system cutover and answer any questions the customers system administrative staff may have. This service may also include handson, informal training that is specific to the customers unique Tekelec system implementation. it is most suited to customers implementing initial Tekelec systems into their network for the first time.

Deliverables for This Service Include (Where Applicable): On-site engineering support providing troubleshooting assistance on Tekelec supplied, installed,

and live-system hardware and software

Assistance in management of Tekelec product issue resolution using Tekelecs standard TAc and level 3 call handling processes

review of standard system-generated reports and monitoring of system performance after the cutover

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Delivery Assumptions: Hours for on-site delivery will be 8:30AM to 5:30PM Local Standard Time, Monday through

Friday

Travel and living expenses for the Tekelec supplied engineering resource are not included

costs for a laptop and cell phone for the on-site engineer are not included

Pic PrevenTATive mAinTenAnce Service Part number: 920-0026-xx

Service Overview This document defines the Pic Preventative Maintenance Service to be provided to the customer for the seamless and effective operation of the Tekelec Pic system within the customer network. This Service is to be provided following the completion of initial system deployment and acceptance. This Service provides valuable reporting to the customer operational staff from an experienced remote Tekelec Professional Services Engineering team after the system has gone into service.

The Tekelec Pic system is a powerful suite of applications which provides an operator invaluable information about their network. The goal of this Service is to support smooth operation and high availability of the Pic system through periodic system performance reporting.

The Service is intended to cover:

Periodic system alarms check

Periodic system performance check

First line escalation to Tekelec TAc of system failures

Operational review support

Delivery Approach For the whole duration of the project, the remote Tekelec Professional Services Engineering team will perform periodic Pic system performance analysis during business hours (Monday through Friday) and provide performance data to the customers central NOc administrative team. As part of this service deliverable, Tekelec will implement performance monitoring tools (Sypacs / HP SiM). it is through this system monitoring tool, Tekelec will enable and provide daily system alarm and weekly system performance information.

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Description of Services to Be Provided by Tekelec The Pic Preventative Maintenance Service is defined to include the following activities and deliverables:

Daily System Alarm Check

daily system alarm check is intended to identify, in a proactive manner, Pic system faults. during this phase, the occurrence of applicable Pic system related alarms will be checked as described in Tekelec standard user Guide information.

A one page daily summary report will be generated and sent to the customer, including:

Alarm description

Occurrence time

cSr number with reported time (if applicable)

Weekly System Performance Check

The periodic system performance component will provide the customers operational team a set of system QoS indicators. Typical system performance check task is performed on a weekly basis. A one-page report containing daily aggregated values will be generated and sent to the customer for the following:

QOS correlation rates

cPu load (min/max/average) per server

Memory (min/max/average) load per server

First Line Escalation to Tekelec TAC Based on mutually agreed list of events and in case of occurrence of a business affecting issue on the Pic system, Tekelec TAc will be automatically notified by the remote preventative maintenance engineering team (business hours). The system fault cSr number will be included in a daily report provided as part of the daily system alarms check report.

Operational Review Support Operational review support activities will include a weekly Pic system cSr status report that is sent to the customer (new, updated, and resolved).

Service Delivery Assumptions: A Statement of Work (SOW) will be confirmed and mutually agreed to with the customer prior to

delivery testing commencement. No service will begin without a customer/Tekelec signed SOW. Any changes to the SOW will require a change order and may be subject to additional charges.


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Once the SOW has been mutually agreed to and delivery commences, Tekelec will invoice the customer on a quarterly basis for the delivery of this service based on the number of quarters purchased.

Any work requested by the customer that is outside of the scope of the current Pic Preventative Maintenance Service will need to be mutually agreed to in writing between Tekelec and the customer and may be the subject of a separate quotation.

Responsibilities of Tekelec Tekelec will be responsible for delivery of all defined Pic Preventative Maintenance deliverables as described above.

Responsibilities of Customer: Provide the technical/human resources/contacts to assist TEkELEc for the initial performance

monitoring tool implementation

Purchase the incremental hardware for performance monitoring tool functionality

Provide a main point of contact in the customer organization throughout the whole duration of the reporting delivery

Provide appropriate and secure vPN remote access to the Pic system

Have active warranty or Tekeleccare coverage for the Pic system to enable proper level 2 and level 3 remote support

Ensure operational staff working on the Pic system have completed Tekelec standard Pic system training

Exclusions: This service is supplementary to the Tekeleccare maintenance program coverage. it is assumed that Pic system issues identified during the preventative maintenance activities will be handled through Tekeleccare standard support processes.

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SPeciAl evenT On-SiTe SuPPOrT Service Part number: 920-0027-xx

Service Overview To support our customers needs during high holidays or special country events, Tekelec offers Special Event On-Site Support Service. The goal of this service is to provide our Tekelec customers additional assurance and peace-of-mind through engaging additional Tekelec on-site support resources who are at the customer central site or NOc facility and at the ready if any Tekelec system anomalies occur during peak network load that can occur during special events. Examples of events which increase communication network load and where our customers have required special coverage have included:

diwali

ramadan (ramzan)

christmas

carnival

Global New Year celebrations

With This Service, the Customer Is Provided: One (1) Tekelec accredited on-site support resource for each shift coverage required by the

customer during the special event.

Deliverables for This Service Include (As Required): On-site engineering support providing system troubleshooting assistance on the Tekelec supplied,

installed, and in production Tekelec system hardware and software

Assistance in management of any Tekelec product issue resolution that might occur during a special event using Tekelec standard TAc and level 3 call handling processes which would engage the Tekelec global TAc support organization

review of standard system generated reports and monitoring of Tekelec system performance during the special event shift coverage

Delivery Assumptions Hours for on-site delivery will be determined based on the customers special event coverage

requirements at time of service quotation.

Travel and living expenses for the Tekelec supplied engineering resource(s) will be included.

costs for laptop and cell phones for the on-site engineer are not included.

Exclusions Tekelec system hardware or software installation or commissioning services

Tekelec system maintenance or administrative changes to the system during special event coverage

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Responsibilities of Tekelec: Tekelec will be responsible for delivery of all defined Special Event On-site Support deliverables as described above.

Responsibilities of Customer: Provide Tekelec access to the central Tekelec system site and authorize the operation,

administration, and maintenance work to be undertaken

Provide appropriate and secure vPN remote access to the Tekelec system

Have an active warranty or Tekeleccare coverage for the Tekelec system(s) to enable proper level 2 and level 3 remote support

On-SiTe SOFTwAre uPgrAde Service Part number: 920-0028-xx

Service Overview This Service, coupled with those services included as part of Tekelec standard warranty and Tekeleccare program, ensures that Tekelec trained and experienced staff perform all actions - both on-site and off-site - which are required as part of the software upgrade procedure.

Description of Services to Be Provided by Tekelec Tekelec includes within the standard warranty and/or Tekeleccare programs services, which can be completed remotely, including the analysis of upgrade request notifications, health checks and the actual remote running of the upgrade Session 1. On-Site Software upgrade Service is an additional service which provides on-site upgrade support for customers who wish to have an on-site Tekelec presence or do not have the administrative staff to support the administrative tasks that are a part of the system upgrade process. This service is sold on a per software release, per site, per Tekelec system basis.

The On-Site Software updgrade Service covers the activities which are not included in the warranty or Tekeleccare program. As deliverables of this service, Tekelec performs the following activities:

Health check 1 procedure, run remotely

Health check 2 procedure, run remotely

On-site assessment of system hardware and software (including spares) to confirm the system is ready for remote software update and completion of upgrade request notification documents

On-site activities associated with the actual upgrade. Tekelec will perform the upgrade for the customer remotely and coordinate with the on-site software upgrade engineer who is on-site to run the required on-site procedures.

upgrade Session 2 procedure, including the necessary on-site activities

29


Customer Requirements: Provide Tekelec access to the sites and authorize the work to be undertaken

Ensure spare parts are made available

Have an active warranty or Tekeleccare coverage for the platform that is being upgraded

coordinate the upgrade activities with other customer activities and inform any required departments of the activities

Exclusions On-site analysis of the impact of the upgrade

On-site system testing (NOTE: This service can be quoted for a lab node if the customer wants to test the procedures.)

iP neTwOrk engineering Service P/n 920-0038-xx

during the planning and design phase of a Tekelec solution deployment, a Tekelec field engineering resource will be assigned to develop the required hardware iP physical interconnect design. When the customer wishes to deploy the proposed hardware using a non-standard iP interconnect layout which is outside of Tekelecs standard interconnect assumptions, this design will gather specific customer interconnect requirements and will include the following details regarding how the supplied hardware will be installed and implemented:

Physical networking diagram showing how the components in the solution such as blades servers, enclosure switches, aggregation switches, and rack mount servers will be interconnected.

vLAN to physical network mapping. This will include details on what vLANs are carried on which physical networks.

Size of iP subnets required for each vLAN

indication of number and types of links required between Tekelec solution and customer equipment (e.g. 10G multimode fiber link, 4x1G copper link aggregation etc.)

This final iP interconnect design will be mutually developed with the customer based on their networking needs and included in the final Engineering documentation Tekelec will use to guide the deployment of the purchased solution.

Delivery Assumptions: The service will be delivered remotely as part of the hardware planning process

The customer will provide a lead network interconnect engineering resource who can provide details regarding their iP interconnect requirements

30


iP neTwOrk engineering Service (eAch AddiTiOnAl SiTe) P/n 920-0039-xx

This design service will gather specific customer interconnect requirements for each additional site and will include the following details regarding how the supplied hardware will be installed and implemented:

Physical networking diagram showing how the components in the solution such as blades servers, enclosure switches, aggregation switches, and rack mount servers will be interconnected.

vLAN to physical network mapping. This will include details on what vLANs are carried on which physical networks.

Size of iP subnets required for each vLAN

indication of number and types of links required between Tekelec solution and customer equipment (e.g. 10G multimode fiber link, 4x1G copper link aggregation etc.)

This final iP interconnect design will be mutually developed with the customer based on their networking needs and included in the final Engineering documentation Tekelec will use to guide the deployment of the purchased solution.

Delivery Assumptions: The service will be delivered remotely as part of the hardware planning process

The customer will provide a lead network interconnect engineering resource who can provide details regarding their iP interconnect requirements

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Policy Management Policy Managem

ent

POLicY MANAGEMENT

POlicy imPlemenTATiOn Service FOr wireleSS SOluTiOnS (Three Or mOre mPeS) Part number: 974-0175-xx

Description of Services The services described below will be provided by Tekelec for a Policy implementation Service for Wireless Solutions that consists of the equipment shown in the attached quotation to the customer.

Project Management Tekelec will provide one assigned Tekelec Project Manager to manage the test bed and site implementations. The Tekelec Project Manager will be assigned to manage implementation, execution, and coordination of the implementation service activities. The Project Manager will create a project requirements document (Prd) containing the project timelines, project deliverables and description of how the project will be run. The Tekelec Project Manager will also manage activities performed by Tekelec subcontracted and Tekelec direct engineering resources during solution implementation.

Project Planning and Final Design Documentation during the planning and final design phase of this project a Tekelec engineering document will be developed and included in the Project requirements document. it will provide details regarding the dimensioning and final design of the solution to be implemented. in addition, a separate Tekelec Statement of Work (SOW) will be created that will define the configuration and network integration service work to be performed. The SOW will also describe the Tekelec and customers responsibilities and obligations that must be carried out in order to complete the implementation project successfully.

Network Implementation Policy wireless network implementation consists of the following activities (as applicable):

Generation, based on customer input, of a mutually approved logical network design including a diagram showing all network elements, and iP connectivity. The logical network map will also include inter-site connections and connections to external systems such as servers required for network services to include SNMP, NTP, dNS and iMS or LTE core devices including PcEF, P-cScF, HSS, and LdAP.

Generation of a site diagram for each network element showing the functional assignments of all applicable servers. The diagram must also include iP networking, physical port assignments, and connections on each network element.

installation of policy application software on the appropriate servers

configuration of iP addresses on all Policy servers as needed

Provisioning the policy base configuration graphical user interface (Gui) with applicable host names and network element identities as documented in the engineering document

Provisioning of the policy features

32

POLicY MANAGEMENT

Cutover Services The Tekelec Policy Wireless implementation Service includes up to two staff days of policy network element connectivity turn-up

cutover services include:

review of the customer generated cutover plan

Trouble-shooting and implementing resolution to issues identified during the network element connectivity turn-up

Monitor systems operational state

Make adjustments to the system to meet the intent of the solution

Note: For full network traffic testing based on live policy use cases, policy design and implementation services are a pre-requisite)

Execution of Operational Test Plan Operational testing will provide the following tests:

Network element connectivity

Gui provisioning functionality

OAM functionality

customer completion sign-off

Services Not Included in Policy Implementation Service for Wireless Solutions System configuration, integration and testing beyond the scope defined in the document above. Additional days of system configuration, integration and testing may be purchased from Tekelec.

Responsibilities of Tekelec For the implementation of the system, Tekelec is responsible for the following:

delivery of all defined Policy implementation Service for Wireless Solutions deliverables as shown above

Management of solution implementation and all subcontracted delivery activities as described above in Project Management

Responsibilities of Customer For the implementation of the system, the customer is responsible for the following:

Provide appropriate and secure remote access to customer sites with sufficient opportunities to integrate, test, and diagnose the implemented systems

Provide a project management prime for all customer deliverables

Provide appropriate technical project leads that can provide the necessary information and technical expertise to Tekelec during the planning, configuration, and integration of the Policy implementation Service for Wireless Solutions.

Provide the appropriate physical space and test environment for a successful solution deployment.

33

POLicY MANAGEMENT

POlicy imPlemenTATiOn Service FOr wireleSS SOluTiOnS (uP TO TwO mPeS) Part number: 974-0081-xx.

Please refer to the Policy implementation Service for Wireless Solutions (THrEE Or MOrE MPES), Part Number: 974-0175 description

POlicy imPlemenTATiOn Service - cAble SOluTiOnS Part number: 974-0079-xx

Description of Services The services described below are provided by Tekelec for a policy service for cable systems that consists of the equipment shown in the attached quotation to the customer.

Project Management Tekelec provides one assigned Tekelec Project Manager to handle the test bed and site implementations. The Tekelec Project Manager is assigned to manage implementation, execution, and coordination of the implementation service activities. The Project Manager creates a Prd, containing the project timelines, project deliverables and description of how the project will be run. The Tekelec Project Manager also manages activities performed by Tekelec subcontracted and Tekelec direct engineering resources during solution implementation.

Project Planning and Final Design Documentation during the planning and final design phase of this project, a Tekelec engineering document is developed and included in the project requirements document. it provides details regarding the dimensioning and final design of the solution to be implemented. in addition, a separate Statement of Work (SOW) is created that defines the configuration and network integration service work to be performed. The SOW also describes Tekelecs and the customers responsibilities and obligations that must be carried out in order to complete the implementation project successfully.

Network Implementation Policy cable network implementation consists of the following activities (as applicable):

Generation, based on customer input, of a mutually approved logical network design, including a diagram that shows all network elements and iP connectivity. The logical network map also includes inter-site connections and connections to external systems such as servers required for network services to include: SNMP, network time protocol (NTP), dNS and packet cable multimedia (PcMM) devices associated with the agreed network implementation defined in the engineering document. if implementation involves internet protocol multimedia subsystem (iMS), server devices may include some of the following; policy and charging enforcement function (PcEF), proxy-call session control function (P-cScF), home subscriber server (HSS), and lightweight directory access protocol (LdAP).

34

POLicY MANAGEMENT

Generation of a site diagram for each network element, showing the functional assignments of all applicable servers. The diagram must also include iP networking, physical port assignments and connections on each network element.

Generation of a system-readiness checklist to ensure successful hardware installation completion. included in this checklist are validations that Tekelec can gain vPN access to the installed equipment and can remotely gather host iP addresses.

installation of policy server application software on the appropriate servers, including other Tekelec servers, as defined to be part of the network architecture in the engineering document

configuration of iP addresses on all policy servers and other Tekelec servers as defined to be part of the network architecture in the engineering document

Activation and configuration of the policy features and their associated policy rules as defined in the engineering document during the network architecture planning phase

implementation of policies and supporting traffic profile components associated with use cases

Provisioning of network elements connecting to the policy server, as defined in the engineering document

Cutover Services The Tekelec Policy implementation - cable Solutions service includes up to two staff days of Tekelec policy cable system cutover support.


review of the Tekelec-generated cutover plan

Trouble-shooting and resolving issues identified during the initial system cutover into service

Monitoring system performance during initial system cutover

Making adjustments to the system to meet the intent of the solution

Execution of BATP The BATP provides the following basic operational tests:

Test cases meet the defined use cases

Enforcement points are implementing policy as designed

Policy server test cases and policy server basic test case flow verification within the Tekelec policy cable system


Services Not Included in Policy Server Implementation Service for Cable Solutions System configuration, integration and testing beyond the scope defined in the above document. Additional days of system configuration, integration and testing may be purchased from Tekelec.

35

POLicY MANAGEMENT


delivery of all defined policy implementation services for cable solutions deliverables as shown above



Provide appropriate and secure vPN remote access to customer sites with sufficient opportunities to integrate, test and diagnose the implemented systems

Provide a project-management prime for all customer deliverables

Provide appropriate technical project leads that can supply the necessary information and technical expertise to Tekelec during the planning, configuration, and integration of the policy implementation service for cable solutions

Provide the physical space and test environment for a successful solution deployment

POlicy imPlemenTATiOn Service - Fixed/wireline SOluTiOnS Part number: 974-0080-xx

Description of Services The services described below are provided by Tekelec for a Policy implementation Service for fixed/ wireline systems that consists of the equipment shown in the attached quotation to the customer.

Project Management Tekelec provides one assigned Tekelec Project Manager to handle the test bed and site implementations. The Tekelec Project Manager is assigned to manage implementation, execution and coordination of the implementation service activities. The Project Manager creates a Prd, containing the project timelines, project deliverables, and description of how the project will be run. The Tekelec Project Manager also manages activities performed by Tekelec subcontracted and Tekelec direct engineering resources during solution implementation.

Project Planning and Final Design Documentation during the planning and final design phase of this project, a Tekelec engineering document is developed and included in the project requirements document. it provides details regarding the dimensioning and final design of the solution to be implemented. in addition, a separate Tekelec Statement of Work (SOW) is created that defines the configuration and network integration service work to be performed. The SOW also describes Tekelecs and the customers responsibilities and obligations that must be carried out in order to complete the implementation project successfully.

36

POLicY MANAGEMENT

Network Implementation Policy fixed/wireline network implementation consists of the following activities (as applicable):

Generation, based on customer input, of a mutually approved logical network design including a diagram showing all network elements and iP connectivity. The logical network map will also include inter-site connections and connections to external systems such as servers required for network services to include SNMP, NTP, dNS, and network service gateways devices associated with the agreed network implementation defined in the engineering document. if implementation involves iMS, devices may include some of the following: PcEF, P-cScF, HSS and LdAP.

Generation of a site diagram for each network element showing the functional assignments of all applicable servers. The diagram must also include iP networking, physical port assignments and connections on each network element.

Generation of a system-readiness checklist to ensure successful hardware installation completion. included in this checklist are validations that Tekelec can gain vPN access to the installed equipment and remotely gather host iP addresses.

installation of policy application software on the appropriate servers, including other Tekelec servers as defined to be part of the network architecture in the engineering document

configuration of iP addresses on all policy and other Tekelec servers as defined to be part of the network architecture in the engineering document

Activation and configuration of the policy features and their associated policy rules as defined in the engineering document during the network architecture planning phase

implementation of policies and supporting traffic profile components associated with use cases

Provisioning of network elements connecting to the policy as defined in the engineering document

Cutover Services The Tekelec policy implementation service includes up to two staff days of Tekelec policy system cutover support.


review of the Tekelec-generated cutover plan

Trouble-shooting and resolving issues identified during the initial system cutover into service

Monitoring system performance during initial system cutover

Making adjustments to the system to meet the intent of the solution

Execution of BATP (Basic Acceptance Test Plan) The BATP provides the following basic operational tests:

Test cases meet the defined use cases

Enforcement points are implementing policy as designed

Policy and charging rule function (PcrF) test cases, PcrF policy, and PcrF basic test cases flow verification within the Tekelec PcrF fixed/wireline system


37

POLicY MANAGEMENT

Services Not Included in Policy Implementation Service for Fixed/Wireline Solutions System configuration, integration and testing beyond the scope defined in the document above. Additional days of system configuration, integration and testing may be purchased from Tekelec.


delivery of all defined policy implementation service for fixed/wireline solutions deliverables as shown above



Provide appropriate and secure vPN remote access to customer sites with sufficient opportunities to integrate, test and diagnose the implemented systems

Provide a project-management prime for all customer deliverables

Provide appropriate technical project leads that can supply the necessary information and technical expertise to Tekelec during the planning, configuration and integration of the policy implementation service for fixed/wireline solutions

Provide the appropriate physical space and test environment for a successful solution deployment

POlicy imPlemenTATiOn Service SubScriber dATA migrATiOn Part number: 974-0089-xx

Description of Services The services described below will be provided by Tekelec for a Subscriber data Migration Service that consists of the equipment shown in the attached quotation to the customer.

Project Management Tekelec will provide one assigned Tekelec Project Manager to manage the Migration Service. The Tekelec Project Manager will be assigned to manage implementation, execution, and coordination of the implementation service activities. The Project Manager will create a project requirements document (Prd) containing the project timelines, project deliverables and description of how the project will be run. The Tekelec Project Manager will also manage activities performed by Tekelec subcontracted and Tekelec direct engineering resources during solution implementation.

38

POLicY MANAGEMENT

Project Planning and Final Design Documentation during the planning and final design phase of this project a Tekelec engineering document will be developed and included in the Project requirements document. it will provide details regarding the dimensioning and final design of the solution to be implemented. in addition, a separate Tekelec Statement of Work (SOW) will be created that will define the configuration and network integration service work to be performed. The SOW will also describe the Tekelec and customers responsibilities and obligations that must be carried out in order to complete the implementation project successfully.

Network Implementation Tekelec is responsible for the following deliverables (as applicable):

development of the subscriber data migration script

integration and testing of the required interfaces with other equipment vendors

Load and execution of the subscriber data migration

integration and final test of subscriber data to confirm migration completion

customer acceptance and sign-off

Services Not Included in Subscriber Data Migration Service Are: System configuration, integration and testing beyond the scope defined in the document above. Additional days of system configuration, integration and testing may be purchased from Tekelec.

Responsibilities of Tekelec: For the implementation of the system, Tekelec will be responsible for the following:

delivery of all defined Subscriber data Migration Service deliverables as shown above


Responsibilities of Customer: For the implementation of the system, the customer is responsible for the following:



Provide appropriate technical project leads that can provide the necessary information and technical expertise to Tekelec during the planning, configuration, and integration of the Subscriber data Migration Service

39

POLicY MANAGEMENT

Tekelec POlicy lAb imPlemenTATiOn Part number: 974-0087-xx

Description of Services The services described below will be provided by Tekelec for a Policy Lab implementation that consists of the Service shown in the attached quotation to the customer.

Project Management Tekelec will provide one assigned Tekelec Project Manager to manage the implementation. The Tekelec Project Manager will be assigned to manage implementation, execution, and coordination of the implementation service activities. The Project Manager will update a project requirements document (Prd) containing the project timelines, project deliverables and description of how the project will be run. The Tekelec Project Manager will also manage activities performed by Tekelec subcontracted and Tekelec direct engineering resources during solution implementation as mutually agreed to in the Statement of Work (SOW) document.

Network Implementation (As Applicable): Network implementation consists of the following activities:

Gathering network details and configuration requirements for lab installation

initial provisioning of users into SPr (Batch Provisioning)

integration with dPi functions

configuration and initial verification testing to interconnect both nodes

integration with PcEF functions


integration with OSS systems


Acceptance testing (HW & SW)

Execution of agreed tests for platform and software acceptance, in addition to use case integration.

Services Not Included in the Policy Lab Implementation Service Are: Application, configuration, and testing beyond the scope defined in the document above. Additional days of application configuration, integration and testing may be purchased from Tekelec.

Responsibilities of Tekelec For the implementation of the application, Tekelec will be responsible for the following:

delivery of all defined Policy Lab implementation Service deliverables as shown above


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Responsibilities of Customer: For the implementation of the system, the cuSTOMEr is responsible for the following:



Provide appropriate technical project leads that can provide the necessary information and technical expertise to Tekelec during the planning, configuration, and integration of the Policy Lab

deScriPTiOn OF SuPPlemenTAry ServiceS Tekelec Policy implementation

POlicy imPlemenTATiOn Service FOr eAch AddiTiOnAl SimPle APPlicATiOn Part number: 974-0082-xx

This service covers the incremental implementation engineering and project management to re-load balance existing traffic on a Tekelec Policy platform when new hardware and subscriber licenses are added to support increased system bandwidth on a production Policy system. This service is quoted on a per site extension basis and is delivered remotely.

POlicy imPlemenTATiOn Service FOr eAch AddiTiOnAl cOmPlex APPlicATiOn Part number: 974-0083-xx

This service covers the incremental implementation engineering and project management of a complex application to the Tekelec Policy platform. This service would apply on a per system basis when adding LTE to the Policy solution implementation service.

POlicy imPlemenTATiOn Service Per AddiTiOnAl SiTe Part number: 974-0084-xx

This service covers the incremental implementation engineering required for implementing an additional physical site for the Tekelec Policy platform. This service applies when adding more than two sites to the initial policy system implementation service.

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POlicy imPlemenTATiOn Service: Adder Per STAndArd uSe cASe uP TO TwO POlicieS Per cASe Part number: 974-0085-xx

Service Overview: This service provides the customer standard policy rules design and implementation of standard feature based Policies for the initial Policy solution deployment. This service assumes no more than two policies are configured per use case.

Description of Services to Be Provided by Tekelec: On a per standard policy basis, the customer will be provided:

Final confirmation of solution architecture engineering document (SAEd) containing:

Network element messaging sequence description (call flows)

Marketing plans, use cases, and policy mapping

Subscriber profile characteristics

External interface descriptions with OSS/BSS

capacity and performance criteria

Tekelec produced policy rules design and definitions document containing:

tekelec services guide version 5 5 stp ... • an assessment of the tekelec policy hardware and...

Documents