technology services update
DESCRIPTION
Technology Services Update. Mary Schoeler: Assistant Vice Chancellor and Chief Information Officer January, 2008. Technology Services Organization Chart. X. Changes. 1/2. X. X. X. X. X. X. X. X. Webmaster, 0.5 FTE. What have we been doing?. Re-staffing processes - PowerPoint PPT PresentationTRANSCRIPT
Technology ServicesUpdate
Mary Schoeler:
Assistant Vice Chancellor and Chief Information Officer
January, 2008
Technology Services Organization Chart
Changes
Chief Information
Officer
Tech Appl Svcs Tech Infrastructure Tech Support
Records, Inst Research
Student Fin, Database
Financial Aid, Web
PeopleSoft/ E-Hive Support)?
Help Desk Manager
Classroom Support
Training manager
Graphics Support 0.5
Learning Support 0.5
Lab manager
Server Admin
Cable and Camera
Desktop Support
Desktop Support
Accessibility SupportWebmaster, 0.5 FTE
What have we been doing?
• Re-staffing processes– Programmer/analysts: Donna Triebwasser
and Paul Lindgren– Webmaster: Mike Twining– D2L Support (1/2 time): Stacy Leno
• Lots of training and mystery solving• Keep core services running smoothly
– Network and email– PeopleSoft and Ehive
Improve service processes
• Complete the reorganization of old C&MS with N&PS by blending service process
• New online request process for both the Help Desk and
PeopleSoft requests • Why? So that you don’t have to hunt down an
individual • Tickets will get assigned to the group as
appropriate (some functions are still groups of one)
• We will do our best to resolve in timely manner (and keep you informed)
Reduce the complexity
• Change from DARS to PeopleSoft Advising Module (PSAM) – (watch for information on this)
• Ehive Portal Could Change– (if patch cycle breaks it Our Backup Plan is to have you login directly to PS Student Center or Faculty Center)
• New web content management system for department pages(Commonspot to replace homegrown Webbuilder)
New Website
• Year long migration process will kick off on February 1 with New home page and connected utility pages
• Phase 1: Academic departments
• Phase 2: Admissions and student focused pages
• Phase 3: ??
• Phase 4: ?? Etc.
New home page
Improved news & events
New department pages
Some new features
• Link the academic program description section in with admissions fact sheet
• Provide each department an Our News and Our Events function – that can be submitted to Univ. Relations for home page
• Flexible formats – 1, 2, 3 column with or without navigation, easy photo resizing utility for formatting photos
• Feature faculty and staff
On the horizon
• Continuous improvement– Planning for IT, building projects, etc
• PeopleSoft upgrade to Version 9
• State IT Reporting
• UW System Human Resource system project
• Etc. Etc. Etc.