technology liaison program copyright jeff overholtzer, 2004. this work is the intellectual property...
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Technology Liaison program
• Copyright Jeff Overholtzer, 2004. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.
Building a Training Network:the Technology Liaison Program
Jeff Overholtzer
Washington and Lee University
EDUCAUSE, October 2004
Liaison roles
• Training
• Troubleshooting
• Replacement schedule
• Special needs
• Analyze work flows, recommend solutions
All users
Faculty
Technology Integration Group Desktop support Assigned to departments
Network and Systems
HelpDesk Report problems Immediate help for software,
hardware, network issues
John Stuckey, Head, University Computing
You!
Tech Education New employee orientation Departmental training Faculty Academy
Instructional Tech Lab Asst. for faculty projects Specialized hardware, software
for digital audio, video
University Computing and you
Technology liaisons Trained by UC, help with
dept-specific issues representatives
University Computing
Administrative Systems
Department
Technology Liaison
Alternate
Admissions Vicki Nicely
Alumni Office Jane Smith
Financial Aid Jim Kaster
Athletic Administration Cinda Rankin –
Coaches
Athletic AdministrationCarolyne Mayo -
Admin
Bookstore Mike Roberts
University Services Dana Camper
Print Services Melissa Gualtieri
Dean of Students Ann Tomlinson
Security Steve Tomlinson
Career Services Derek Carter
Dining Services/Evans
Faye Silvea
Physical Plant - Admin
Scott Beebe Randolph Hare
Institutional Research Scott Dittman Barbara Rowe
News Office Laurie Lipscomb
Personnel Services Kim Austin Deborah Stoner
Business Office Heather Thompson
Journalism Melissa Cox
Romance Languages Lynn Bennett
• 24 departmentsrepresented
Lunch presentations
• How to effectively coach others to use technology
• Element K
• GroupWise calendar
• Administrative systems overview
Liaison comments after 1 year
• After presentation on cleaning spyware/malware, 5 depts cleaned up 15 computers
• Most useful presentations– Spyware/malware– GroupWise tips– “They've all presented small tidbits of useful
information - nothing that overwhelmingly changed the way I do business, but very useful in gaining more knowledge and passing it to the department.”
Liaison comments after 1 year• Great stuff - keep up the good work.
• I think this was a wonderful tool implemented by the UC staff. This helps us take care of more problems ourselves instead of always taking the UC staff's time for small problems that we can fix ourselves. I think that this is improving work flow for all departments involved and we should make sure that all the departments are represented…
• I have really enjoyed this program. It is frustrating at times because a lot of the people in my department are really not interested in learning anything new until they have to learn it and then it is a mad rush to answer all their questions. But I have enjoyed going because I have learned a lot myself.
• I think that the lunch idea is great. It gives us an incentive to attend and isn't just “one more meeting." That could be very useful to the university as a whole. Also, it gives us a chance to see and get to know the technology support staff.
Contact information
• Jeff Overholtzer– [email protected]
• Liaison program:– computing.wlu.edu/services/training
• This presentation:– home.wlu.edu/~joverholtzer/educause04– Effective Practices database listing on
Educause website