Technical Support Facelity

Communication Avenue provides a wide range of technical support and help desk services. We are focused on achieving measurable, total customer satisfaction for your business/organisation.

Technical Product Support Our unique selling point is the people we employ; by recruiting dedicated,

technically-trained teams on an integrated, multi-channel platform, we can provide comprehensive technical product support.

Technical Support Process

• We tailor the technical support process, including required activities, escalation procedures and system-level reporting to meet the specific needs of your business. By analyzing product-related contact patterns gathered from technical support functions, we can provide insight into your future product development initiatives.

Quality of Support Technology Consumers

• The quality of support technology consumers receive is just as important as the quality of the product itself. As a result of an increasing dependence on technology, swift guidance to address issues is critical in maintaining customer satisfaction and loyalty. In the marketplace today, the frustration produced by busy signs, long hold times and incompetent staff can result in lost customers.

Examples of our technical support experience include:

• Troubleshooting• Software problems• Internet service problems• Computer hardware problems• Up-sell/cross-sell programs• Corporate help desk support• Warranty or post-warranty support• Onsite repair appointment scheduling and field technician dispatch