bc yukon technical support network bc & yukon technical support network welcome

BC Yukon Technical Support Network

BC & Yukon Technical Support Network

Welcome


Who is it for?

Not For Profit Organizations

Service Providers


Background: The Challenge

Not for profits falling behind in their use of technology

Service providers not tapping this market potential


Background: Response

Develop a Network to bring together both

Not for Profits & Service Providers

Opportunity for Not for Profits to increase their capacity & meet growing demands

To exchange & share information on technology & successes

New growth opportunity for service providers


Goals of the Network

Increase Not for Profit’s capacity to serve their stakeholders by using technology

Promote technical planning among Not for Profits to increase efficiency

Develop and connect local & relevant Training & Support solutions through the building of networks


The Tools

Create a self sustaining online resource

Develop partnerships with technical service providers & community organizations to provide local solutions & promote planning

Connect existing telephone based support desks


Online Services & Resources

Directory of services & providers Help! Equipment exchange Workshops Resources Stories Help Desk Contact Information


Online Services & Resources

Request for Proposals (RFP) Mailing Lists Help Pages Site Feedback / Search Survey Internet Use Policy Detailed Project information


Help !

Ask a question / Answer a question

Service providers are encouraged to reply & offer suggestions

Most recent & most asked problems archived


Equipment Exchange

Focus on used, recycled & free exchange

Sortable by region, item type

Replies to request trigger an email to you


Workshops

Advertise technical workshops or events in your community

Solicit expressions of interest in a workshop or event

Online visitors view activities & contact information


Stories

News/events/and success stories

Deeper understanding of issues, and solutions

Highlights organizations to the public


Help Desk Contact Information

Combines existing Telephone Help Desks

Provides Telephone Support for Not For Profits with technical questions

Regional Response


Resources

Broad range of training & educational resources

Links to online information of specific interest to the Not for Profit sector


Request For Proposal

RFP’s are posted by organizations as a formal request to do a specific job

Posting outlines proposal, & contact information

Contractors / Service Providers contact the organization directly


Mailing Lists

Service providers can register to manage a discussion list

Organizations, & service providers can subscribe to a list

Allow for a themed discussion on a particular subject


Services Offered

Directory of services & service providers

Searchable by region & type of service

Service providers register & keep information up to date


Review

What types of Not For Profits can you think of that would use this Online Resource?

What kind of services & service providers would benefit from registering in the directory?


Review

Do you have a question or comment you would like to post?

Do you provide a technical service that would be of interest to Not For Profits?


Not For Profits

Ask a question on the Help Wanted page Complete the Survey Add a comment to the Site Feedback page Try a Search in the Directory


Service Providers

Register with the BC Yukon Technical Network

Enter contact information in the profile

Go to Services Offered page, Add your service listing


BC & Yukon Technical Support Network

Opportunity to share, interact & exchange

Success depends on your participation

Can you think of any other services, or resources that could be added?

bc yukon technical support network bc & yukon technical support network welcome

Documents

technical workshops

technical planning

telephone support

support desks

network increase

public slide

desk contact information

question service providers