technical career development series
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Grad Course PresentationArea: Career Studies in TechnologyDate: April 2008TRANSCRIPT
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Career Study: Computer Support SpecialistTammy Renae Story
April 15, 2008ITEC 7530
Dr. Kenneth Clark
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Job Description:Install, test or modify hardware and softwareResponsible for either computers , networks or bothGive advice on how to correct problemsReplace damaged or defective software packagesTrain clients how to use their computers and
softwareDesign and develop guides for usersMay give presentations to groups
- Diablo Valley College http://www.dvc.edu/career/career%20sheets/computer_support_specialist.htm
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Typical Employers:Federal governmentLocal and state governmentsPrivate IndustriesComputer, Network and Data
Communications SystemsData system designersData communications equipment companiesTelecommunications companies - Diablo Valley College http://www.dvc.edu/career/career%20sheets/
computer_support_specialist.htm
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Working Conditions:Well light computer officesComputer laboratoriesWorking alone or on a troubleshoot team40 hours a week and on callOvertime is necessary if
technical problems arise
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Health Concerns:EyestrainBack DiscomfortHand and wrist problems like carpal tunnel
syndrome
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Education and Training:There are a number of ways
to prepare for a career as a Computer Support Specialist
1- Pursue a Bachelor’s Degree in Computer Science or Information Systems
2- Computer Related Associate Degree
3- Certification and relevant computer experience
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General Description of Courses:General College Level Core Courses: Algebra,
English, Literature, Science, Social Science, Foreign Language and an Arts Appreciation Course
Intro to MicrocomputersOperating SystemProgram Design and DevelopmentComputer ConceptsNetworking FundamentalsMicrocomputer Installation and Maintenance(Ogeechee Technical College, Fall Quarter 2007)
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General Descriptions of Courses Continued:Comprehensive Word Processing and
Presentation GraphicsComprehensive Spreadsheet TechniquesComprehensive Database TechniquesSample Electives such as the following:
Internet Business FundamentalsWeb Site Design ToolsInternet System ManagementE-Commerce Concepts and Practices(Ogeechee Technical College, Fall Quarter 2007)
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Qualifications:The following skills
are needed to become a Computer Support Specialist:
Problem – solving skills
Analytical skillsCommunication skillsStrong writing skills
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Job Advancement:Computer Support Usually work for
organizationsJob promotion is based
upon job performanceJob Advancements may
lead to a career as a software engineer or product designer
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SalaryThe hourly wage for a
Computer Support Specialist as of May 2006 is usually about $21.32.
The salary for a Computer Support Specialist as of May 2006 is usually about $44, 350 a year.
(U.S. Department of Labor: Computer Specialist and Systems Administrators, 2006 - 07)
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“Median annual earnings for industries employing the largest numbers of Computer Support Specialist” (U.S. Department of Labor: Computer Specialist and Systems Administrators, 2006 - 07)
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Job Prospects:Good for college graduates with current and up
to date technological skillsGood for people who have relevant work
experienceGood for Computer Support Specialist who have
the following combination of skills:Fundamental Computer SkillsGood Interpersonal SkillsCommunication Skills(U.S. Department of Labor: Computer Specialist and
Systems Administrators, 2006 - 07)
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Job prospects continued:The U.S. Department of
Labor states, “Due to the demand for computer support specialists over the next decade, those who have strong computer skills should continue to qualify for some entry-level positions.” (U.S. Department of Labor: Computer Specialist and Systems Administrators, 2006 - 07)
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Projections Data:(U.S. Department of Labor: Computer Specialist and Systems Administrators, 2006 - 07)
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Overall Job Outlook:Employment is expected to
increase by 13% by 2016Demand for Computer Support
Specialist will increase due to companies and industries having to adapt to advance level technology
Computer Support Specialist will remain in demand, due to the need of computer and software technical assistance for customers and clients
(U.S. Department of Labor: Computer Specialist and System Administrators, 2006 - 07)
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Three reasons to pursue a career as a Computer Support Specialist:1: Opportunities for career
advancement based upon job performance and relevant acquired technological skills.
2: There is a heavy demand for employees who have strong , current fundamental computer skills.
3: Project growth in this industry, due to the heavy need for technology, both domestic and international.
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BibliographyCareer Center: Computer Support Specialist. (2004 - Revised
12/19/2007). Retrieved April 13, 2008, from Delta College: http://www.delta.edu/careercenter/careerprofiles/computersupportspecialistprofile.asp
Computer Support Specialist. (2003 - 2007). Retrieved April 13, 2008, from Diablo Valley College: http://www.dvc.edu/career/career%20sheets/computer_support_specialist.htm
Ogeechee Technical College. (Fall Quarter 2007). Ogeechee Technical Catalog and Student Handbook 2007 - 2008 . Statesboro.
U.S. Department of Labor: Computer Specialist and Systems Administrators. (2006 - 07). Retrieved April 13, 2008, from U.S. Department of Labor: Bureau of Labor Statistics Occupational Outlook Handbook: http://www.bls.gov/oco/ocos268.htm#nature
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