techdays 2013 the road to end user self service with service manager 2012
DESCRIPTION
The road to end user self service with Service Manager 2012, sessie op Techdays 2013 van trainingspartner InovativTRANSCRIPT
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The road to end user self service with Service Manager 2012 SP1
Walter EikenboomPrincipal consultant
Inovativ
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System Center 2012 SP1
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First, design your process!
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Where do I start?
Lets build end user self service!
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Terminologie
Activities
Databus
Runbooks
Integration Packs
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Then, develop in Runbook designer
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Test, test, test..
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Finally, publish and run
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DemoCreating a runbook for self service automation
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Service manager Service Delivery
3rd Party Management
Tools
Service Catalog Templates
Workflows
CMDB
Wo
rk I
tem
s
Co
nfi
gura
tio
nIt
ems
Kn
ow
led
ge
Reporting and data warehouse
Self Service
Standardization
Automation
EmailMobile Portal
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Chargeback
Cloud
$ VM / day
$ Cloud Membership / day
$ VM CPU Core / day
$ VM Memory GB / day
$ VM Storage GB / day
Price Sheet
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Service Manager Integration
Active Directory
Service Manager
Configuration Manager
Virtual Machine Manager
Operations Manager
Orchestrator
Co
nn
ecto
r
Co
nn
ector
ExchangeConnector
SharePoint
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DemoConnecting
Service Manager
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Service Catalog Checklist
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Self Service
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DemoCreating end user self service
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How to Create a Runbook Activity
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Create Service Request template
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How to Create a Request Offering
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How to Create a Service Offering
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Bedankt! Vragen?Bio: Walter Eikenboom
As principal consultant Walter is specialized in infrastructure optimization where automation and simplifying operations is one of his key strengths by overviewing people, process and technology to manage the most complex infrastructures. Innovation and pre-sales consultant on Microsoft System Center, private Cloud en workspace optimization with a vision in designs. Walter provides workshops and presentations on proactive and automating infrastructure management, moving to a new platform or solution. Walter loves to talk with customers on how the world is changing and how IT should adapt to stay aligned with your business. Follow me on Twitter @wwwally or contact me [email protected] to stay in touch.
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System Center trainingen!