tech guide 2010

Our Mission

To provide premium Internet and video services using a fiber optic network that enhances the well being and educational experience of our customers and communities through a shared commitment to those we serve.

Our vision is to be the most customer-focused technology company that works “One Step Further.”

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Introduction to this Tech Guide

We have provided you with this Tech Guide to answer some commonly asked questions. Our services range from computer support to Internet and Satellite TV by DirecTV. In this guide, you will be given helpful information regarding Spartan-Net Internet and DirecTV services.

Please review this guide for how to best use these services. This guide provides you with the information needed to receive the most from your Spartan-Net Internet and DirecTV services.

Tech Support 1-866-386-7778

Index

Spartan-Net

1 Our Mission2 Introduction3 Index

DIRECTV

4 Info5-65-6 How to Connect your DirecTV Basic Receiver7-8 How to Connect your DirecTV HD DVR Receivers9 DirecTV IP Advantage10 Multiroom DVR11 Media Share and DirecTV 2 PC12 Return your DirecTV equipment 13 Remote Control 1414 Troubleshooting (basic)15 Troubleshooting Picture16 Troubleshooting Sound 17 Troubleshooting Messages18 FAQ19 Remote Reference20 Remote Reference2121 Channel Line up22 Channel Line up23 Upgrades24 Receivers

Internet

25 Spartan-Net High Speed Internet Info 26 Minimum Requirements 27-28 How to connect to Spartan-Net Internet 29 Troubleshooting PC & MAC 30 Troubleshooting PC & MAC 31 Wireless Routers 32 Links 33 FAQ 34 Contact Us

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Info

DTN Management Co. and Spartan-Net are proud to announce our recent partnership with DirecTV, the nation’s leading satellite television service provider. We are excited to provide you with the best television entertainment experience today.

Your new television service will be DIRECTV’s Total Choice package. You will receive approximately 150 digital channels, including seven HBO’s, and Sonic Tap Music Channels.

With DirecTV, America’s # 1 satellite TV service, you get more than just channels. From the hottest movies With DirecTV, America’s # 1 satellite TV service, you get more than just channels. From the hottest movies in the same breathtaking HD quality as Blu-ray to the freedom to set your DVR with any cell phone or com-puter to multiple channels on one screen, DirecTV delivers the technology that gives new meaning to home entertainment.

As always, you can contact Spartan-Net at 1-866-386-7778 and a service representative will be in contact with you to assist in customizing your television service.


How to Connect your DirecTV Basic Receiver

For Basic Quality Picture (Coaxial Cable):

For Better Quality Picture (RCA Yellow Cable):

Satellite In

Yellow White Red

WALL JACK

RG-6 Coax Cable

1

Satellite In

Out to TV

WALL JACK

RG-6 Coax Cable

RG-6 Coax Cable

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For Best Quality Picture (S-Video Cable):

White Red

Satellite In

S-VideoOut

RG-6 Coax Cable

RCA CABLE

S-VIDEO CABLE


How to Connect your DirecTV HD or HD-DVR Receiver

For Ultra Clear High Definition Picture and Sound (HDMI):

For High Definition Picture (Component RGB Red, Green, Blue Color, and Audio Cable):

RG-6 Coax Cable

IN

Satellite In

Green Blue Red Green Blue Red

WALL JACK

HD TV

RGB CABLE

Audio Cable (White\Red)

Satellite InHDMI

HDMI

HD TV

HDMI CABLE

WALL JACK

RG-6 Coax Cable

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Basic Non-HD Quality Picture (A\V Cable Yellow-Red-White Color Cable):

IN

Satellite In

Yellow White Red

Yellow White Red1

TV

A\V CABLERG-6 Coax Cable

WALL JACK

Basic Quality Picture (S-Video Cable + RCA Red-White Color Cable):

Satellite In S-VideoOut

S-VideoIN

INWhite Red White Red1

TV

RCA CABLE

S-VIDEO CABLE

RG-6 Coax Cable

WALL JACK


IP Advantage Setup

With DIRECTV and Spartan-Net, you can receive Satellite TV Entertainment over IP Technology. This technology enables you to use an ethernet cable instead of a coaxial cable.

1. Connect the USB 2.0 Ethernet Adapter to the USB port on the back of the standard receiver. Connect the Spartan-Net provided ethernet cable from the USB 2.0 Ethernet Adapter to the Red Ethernet outlet in the wall.

2. Connect the Spartan-Net provided ethernet cable from Ethernet port number 2 on the back of your premium receiver to the Red Ethernet outlet.

Wall outletHD-DVR Receiver

12

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BlueBlueRed

Wall outletStandard Receiver

USB

Satellite In

IP Advantage Communities:Dover’s Crossing Campus Hill Aspen Lakes College TowneIf you live in one of the communities listed, these setup instructions apply to your DIRECTV service.

Multiroom DVR

What do I need for Whole-Home DVR?

Introducing the DIRECTV® Whole Home DVR — one DVR that lets you record and watch your favorite TV shows on up to 15 TVs in your home. This service lets you record, delete, pause and rewind your favorite shows from any TV, in any room — with one DVR. That means you can start watching in one room, pause and finish in another.

What is the maximum number of TVs that can share one HD DVR?

With DIRECTV's Whole-Home DVR service, up to 15 TVs can share one DVR. One of them must be connected to the HD DVR receiver and the others must be connected to HD receivers.

How many programs can the DVR record at the same time?How many programs can the DVR record at the same time?

You can set each DVR to record two programs at the same time. You can even watch two different recorded pro-grams on two separate TVs while your DVR is recording.

How do I start watching a recorded show in one room and finish in another room?

With DIRECTV's Whole-Home DVR service, you can record your favorite shows from any room and watch them in With DIRECTV's Whole-Home DVR service, you can record your favorite shows from any room and watch them in any room — all with a single DVR. Simply stop the show in the first room. When you get to the room where you want to continue watching the program, just look for the title in the playlist and select "Resume.” The program will continue from where you left off in the first room.For more information please go to : support.directv.com

Equipment Installation Whole-Home DVR Service


Media Share & Directv2PC

With DIRECTV, you can enjoy the pics and music stored on your PC from your TV, turning it into a beautiful digital photo album. With our HD DVR connected to your home network, you can watch your recorded shows on your computer.

Do I need Windows Vista to use Media Share and DirecTV2PC?

No, you can use either a Windows XP or Windows Vista PC. Windows 7 and Mac users also are able to use this technology. What do I need to network my DIRECTV receiver to my PC?What do I need to network my DIRECTV receiver to my PC?

To network your DIRECTV system to your computer, you will need:

- A DIRECTV Plus® HD DVR Receiver - A computer with MediaShare Technology - A MediaShare-compliant router - Ethernet cables

For more information please go to : support.directv.com

What do I need for Media Share & Directv2PC?

Equipment Installation Internet Connection, PC or Laptop

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Returning your DIRECTV equipment


Your Remote Control

How to use and program your remote control:

After you have properly connected your receiver, press power on your remote control and follow the on-screen instructions.

After downloading all software updates, the receiver will restart and will display more instructions to follow. If your receiver is not receiving programming, call a DirecTV service representative @ 1-800-DIRECTV to have your receiver re-activated with programming. For all other trouble requests or questions, contact Spartan Net at 1-866-386-7778.

Remote Control Problems and Troubleshooting:

If your remote control does not work at all, performs some functions but not others, or works only with devices other than your DirecTV receiver:

Possible causes

- Your remote has weak batteries- The batteries are not placed correctly-- Something is blocking the sensor on the front of your device

Solutions

- Make sure your TV is turned on the proper channel or input, which is usually channel 3 or 4. Then press the button on the remote control marked DSS, SAT, or DirecTV and try the remote again.

- Make sure nothing is blocking the front of your DirecTV receiver.-- Try operating your receiver by using the buttons on the front. If you can turn it on or off, change channels and bring up the menus, the problem is with your remote, not the receiver.

- Put new batteries in your remote. You may need to reprogram your remote to operate other electronic devices. To avoid this, change the batteries one at a time.

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Troubleshooting

Resetting your receiver

Many problems can be corrected by performing a simple reset of the DirecTV receiver. If you experience image freezes, audio freezes, a blank screen, or the system will not respond to the front panel button or remote control, try one of the following:

- Press the RESET button behind the access card panel door on the front of the DirecTV receiver, then wait for the program guide information to be acquired.

- If the problem persists, try unplugging the power cord of the DirecTV receiver for 15 seconds, and then plug it in again.


Searching for Satellite Signal

If you see a message on your TV screen that says “Searching for satellite signal. Please stand by” - it may be caused by one of the following

- A signal is not getting from dish to receiver. This may be a cabling problem.- Your dish is not picking up a signal.- A severe storm has temporarily interfered with your signal.

Here are some basic troubleshooting steps you can try that may resolve the problem immediately:Here are some basic troubleshooting steps you can try that may resolve the problem immediately:

- Press the RESET button behind the access card panel door on the front of the DirecTV receiver, then wait for the program guide information to be acquired. - If the problem persists, try unplugging the power cord of the DirecTV receiver for 15 seconds, and then plug it in again.

- Check all connections on the back of your receiver, starting at the wall, and make sure they are secure.

For more help, go to : support.directv.com

Troubleshooting

No Picture? Black or Snowy Screen?

Your screen is black. When you change channels, you may get the information bar with program title and description.

Possible causes:

- Your TV is not receiving or displaying the signal from your DirecTV Receiver.- Your receiver has correct guide information, but is not processing video correctly.-- You are viewing a channel where an upcoming sporting or special event is scheduled or has recently ended.

Solutions:

- Turn your TV off and on.- Turn the DirecTV receiver off and on.- Make sure the light on the front of the receiver is on.-- Press the “TV/DSS” button on the remote control or front panel of the receiver (not all receivers have this option).- Reset the receiver by unplugging the power cord for 15 seconds.

If the picture is black but the program title and description display in a banner at the top of the screen:

If the problem is only occurring on a few channels, check the detailed description of the program If the problem is only occurring on a few channels, check the detailed description of the program through the on-screen guide on those channels. Occassionally we will display a blank screen with a banner before and after a high profile event to alert customers about the event. Reset the receiver by turning it off and unplugging the power cord for 15 seconds.


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Troubleshooting

Sound with No Picture

Make sure your TV is on. If you have a surround sound system, the audio may remain while the video does not display.

- Change the channel on your DirecTV receiver. - Check the cables between your DirecTV receiver, TV, and stereo system. Replace cables if worn, damaged, or frayed. Refer to your surround sound system’s user guide for cable diagrams.-- Check to see if you can get audio and video from another source (DVD, VCR, etc.).- Reset your receiver using the red button behind the access card panel door, or by unplugging the receiver from the power source for 15 seconds.

Distorted, Unbalanced, or Dropped Audio

-- Check the cables between your receiver, TV, and stereo system for cracks, wear, or fraying. Make sure that your surround sound system is working by testing audio from alternate sources. Radio frequency (RF) devices (cell phones, microwaves, baby monitors, cordless phones, etc.) may interfere with audio quality. Move these items away from the TV. Refer to your surround sound system’s user guide for cable diagrams.- If the issue persists, reset your receiver using the red button behind the access card panel door, or by unplugging the receiver from the power source for 15 seconds.

Lip SyncLip Sync

- In Standard Definition (SD) programming, lip sync issues are a result of how the program was pro- duced or how it was sent to DirecTV for broadcast. In High Def (HD) programming, lip sync can be seen on programming from satellite, cable or over the air programs.

- Change the channel on your DirecTV receiver. This may help synchronize the audio and video. If you have a DVR, rewind the program for about 5 seconds, and then fast forward to live broadcast. You can also try to change cables from your DirecTV to your audio receiver.

For more help, go to : support.directFor more help, go to : support.directv.com


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Troubleshooting

On-Screen Error Messages: I see a message on my TV screen that says, "Please Call Customer Service x721." What's going on?X721Possible Causes: - The channel you're trying to watch may not be included in your programming package. - - Your account is experiencing deliquency issues or has reached a past due status.Solutions: - Call 1-800-DIRECTV to get your account balance and make a payment - If the channel is part of your programming package, try resetting your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on. - If the channel is not part of your programming package, you can change your package online or call 1-800-531-5000.X722X722Possible causes: - Your DIRECTV® Receiver may not have processed the programming information for this channel. - Your receiver has been unplugged from the power outlet or satellite dish for several weeks and has missed the monthly service renewals.Solutions: - If the channel you are trying to watch is part of the programming package you subscribe to, resetting - If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem. o Turn off then unplug the receiver. o After 15 seconds, plug your receiver back in and turn it on. - If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1-800-531-5000. X711Possible causes:Possible causes: - Your receiver has not been activated for DIRECTV® service. - Your receiver has received only part of the data it needs to decode our satellite signal.Solutions: - If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem. - Turn off the receiver. Then unplug it from the outlet or power strip. - - Wait 15 seconds, then plug your receiver back in and turn it on. - If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1–800–531–5000.


FAQ DIRECTV Bulk Services

Q: What is a Bulk Satellite Agreement?A: Spartan-Net has negotiated with DirecTV to provide quality video services to DTN residents at a dis-counted rate. Residents can enjoy 150+ channels for a low monthly payment.

Q: What Satellite services are offered through Spartan-Net?A: By partnering with DirecTV, Spartan-Net is able to offer our DTN residents the Choice programming package and multiple HBO channels.

Q: Is there an installation or connection fee for my satellite services?A: At bulk Satellite communities, if you sign up prior to or at move-in, Spartan-Net does not charge an installation fee. If you sign up 31 days or more after your move-in you will be charged an installationfee of $45 for video services.

Q: How do I sign up and pay for satellite services?A:A: In order to receive satellite service from Spartan-Net, you must sign a Satellite TV Services Adden-dum. You pay for your DirecTV Choice satellite services at the same time you pay your rent. You may in-clude your satellite services payment in the same payment as your rent. For premium services and addi-tional receivers, you will receive a bill from DirecTV.

Q: What if I have more than one TV?A: Each television will require a receiver in order to receive satellite service. If needed, Spartan-Net will install all receivers at no charge during the initial installation. Spartan-Net will provide 1 receiver at no charge. For additional receivers, a mirroring fee of $5.00 per receiver will be charged by DirecTV.

Q: What if I want to upgrade to HD, DVR or premium channels?A: All premium channels and programming upgrades are available through DirecTV. For HD or DVR serA: All premium channels and programming upgrades are available through DirecTV. For HD or DVR ser-vices, the appropriate receiver is required. Please refer to the receiver page of your Tech Guide for infor-mation. To upgrade your programming, please call DirecTV at 1-888-777-2454. If you are interested in HD or DVR services, please call Spartan-Net at 1-866-386-7778.

Q: What if I have a problem with my Satellite service?A: If you have any problems with your satellite service and you have signed a Satellite TV Services Ad-dendum, please review the setup and troubleshooting guide. If you need further assistance, please con-tact our Spartan-Net Customer Support Team at 1-866-386-7778, available 24 hours a day, 7 days a week.


Remote Reference

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Remote Reference


Channel List

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Programming, Pricing, Terms, and conditions subject to change. Hardware and programming required and available separately. DirecTV services not provided outside of the US.


Upgrades for your DirecTV

DVR HDTV Choice Extra Premium Channels

$17.99/mo$7.00/mo $10.00/moOver 210 ChannelsRecord your TV Shows High Definition TV

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Record and watch from any room. $3.00/mo

Your home country in your home.

Enjoy your favorite channels from back home. DIRECTV offers a huge selection of packages offering news, sports and entertainment from countries and regions around the world — including South Asia, China, Korea, Vietnam, Brazil, Philippines, Greece and Russia. Plus, get bonus channels at no additional cost with any international package.

Call 1-800-DIRECTV to get any upgrade.*Prices Subject to change at any time *Prices Subject to change at any time

Get access to the most full-time HD channels — soon over 160 of your fa-vorite channels in crystal-clear HD.

CHOICE XTRA contains over 30 channels that are not available in CHOICE, includ-ing the Biography Channel, History International and three additional Discovery Channels. For more info see Channel List.Channel List.

Enjoy two times more DVR capacity, so you don't have to delete unwatched shows to make roomfor new ones.

Never miss a thing, set Never miss a thing, set your DVR from anywhere with any computer or mobile phone.

Introducing the DIRECTV® Whole Home DVR — one DVR that lets you record and watch your favorite TV shows on up to 15 TVs in your home. This service lets you record, delete, pause and rewind your favorite shows from any TV, in any room with one DVR. That means you can start watch-ing in one room, pause and finish in another.

Receivers

Directv Receiver

* One Standard receiver included in Choice Package, additional receivers $ 5.00 each per month mirroring fee plus services.

Unmatched TV enjoyment is always just a click away with the DIRECTV® Re-ceiver. Personalize your channel selections with a customizable program guide. Search up to three-and-a-half days of TV listings. Control what your chil-dren are watching with Parental Controls. And more.

Directv HD ReceiverSee what your HDTV can really do. With the advanced features of the DIRECTV HD Receiver, you'll enjoy TV like never before. Get up to 1080p picture resolu-tion for astounding HD clarity and color. Plus, take advantage of a customiz-able program guide, search shows up to seven days in advance, control what your children can watch, and more.

Directv Plus DVR ReceiverGet 100-percent digital picture and sound — plus all the convenience of digital video recording. Plus, enjoy cutting-edge features like 15-minute tick marks, fast-forward correction and more. You can even set your home DVR when you're not at home by using a cell phone or computer**.

Directv Plus HD DVR Receiver

With the latest DVR and HD technology rolled into one easy-to-use unit, the DI-RECTV Plus® HD DVR receiver will change the way you enjoy home theater. Enjoy up to 1080p HD resolution. Record your favorite shows and movies in HD. Plus, take advantage of all the latest DIRECTV features like remote DVR programming from any cell phone or computer, DIRECTV on DEMAND* and more.


Spartan-Net High Speed Internet Info

DTN Management Co. and Spartan-Net are proud to introduce you to the latest in off-campus High Speed Internet Service – a switched Ethernet service that is similar to large universities or businesses. With Spartan-Net, there is no more need to use slow and unreliable connections like cellular, DSL or cable.

• A completely fiber-optic network backbone • Uses of best-of-breed technology • Has 24-hour tech support • Provides Internet service at multiple DTN communities.

With Spartan-Net, you get the following advantages*:With Spartan-Net, you get the following advantages*:

• Get the speed of being on campus or at work and the advantages of being at home.• Pure fiber-optic connections between all the DTN communities.• More powerful networking than your cellular, cable or DSL modem. Up to 100 Mbps with faster down loads and uploads.*• A Local Area Networked Apartment that allows roommates to network computers, share printers and play games.• Data and cable outlets in each living area and bedroom for high-speed Internet and TV. *• Data and cable outlets in each living area and bedroom for high-speed Internet and TV. *

Our super fast, 1 gigabit Ethernet communications network connects you to the Internet. Do not be left waiting to connect. You can be one of the first to take advantage of this tremendous investment in your future.

If you have any questions or concerns about the Internet service, please contact Spartan-Net at 1-866-386-7778.

*Actual speeds vary and are not guaranteed. AAvailable connection speeds depend upon the day of the week, and time of day.

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System Requirements

Spartan-Net High Speed Internet

To use your Spartan-Net connection, you will need a network-aware device like a Personal Computer or Laptop. If your computer does not meet these minimum connections, your computer may not be able to function on the Spartan-Net con-nection.

All:

• Ethernet Card • Ethernet Cable Or • Wireless Card • Wireless Router setup

PC running Windows XP or Linux:

• Processor Speed 300 MHz or higher • 256 Mb RAM • Web Browser (Firefox, IE7, Chrome)

PC running Windows Vista or Windows :

• Processor Speed 1.5 GHz or higher • 1 Gb RAM • Web Browser (Firefox, IE8, Chrome)

Mac OS 10.4 or higher:

• G4, G5 or Intel Processor • 256 Mb RAM • Web Browser (Firefox, Safari, Chrome)


How to connect your Spartan-Net High Speed Internet

To connect your PC, Mac, or Laptop to the Internet:

You will need an Ethernet port in your computer or laptop. Most personal computers and laptops today come with an Ethernet port. This port looks like a telephone jack, but larger. In order to connect your PC to the network, you will need an Ethernet cable. This cable will look similar to a phone cable, but thicker with larger ends. Follow the steps below to connect your PC to the network and begin en-joying the fastest internet service in the area.

1. Connect your ethernet cable to the wall outlet, usually labeled “Data.” If you live in an IP Advantage community, this will be the blue port.

2. Connect the other end of your ethernet cable to the ethernet port on your Laptop or PC.

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3. Turn on your PC or laptop and wait until it loads your operating system. Open your preferred web browser and you should be able to access the Internet. If you are not able to surf the web, make sure all cables are plugged in and there is a link light on the back of your network card.

If you are unable to get online, try the Internet troubleshooting page or give us a call at 1-866-386-7778. A technical operator will be happy to assist you.


Troubleshooting your High Speed Internet

Windows 7

- While holding down the Start key, press the “R” key. - The “Run” box should open. - In the Run box, type “ncpa.cpl”. - Right click on the “Local Area Connection” icon and select “Properties”. - Check that “Client for Microsoft Networks and Internet Protocol Version 4 (TCP/IpV4)”are checked. - If “Internet Protocol Version 6 (TCP/IpV6)” is checked, uncheck the box and continue. - Double click on “Internet Protocol Version 4 (TCP/IpV4)”. - “Obtain an IP address automatically” should be marked. - “Obtain a DNS server automatically” should be marked. - Click “OK” to close and reboot your PC for the changes take effect.

Windows VistaWindows Vista

- Click the search bar on the bottom left of your screen. - Type, “Run” and press Enter. - In the Run box, type “ncpa.cpl”. - Right click on the “Local Area Connection” icon and select “Properties”. - Check that “Client for Microsoft Networks and Internet Protocol Version 4 (TCP/IpV4)”are checked. - If “Internet Protocol Version 6 (TCP/IpV6)” is checked, uncheck the box and continue. - Double click on “Internet Protocol Version 4 (TCP/IpV4)”. - “Obtain an IP address automatically” should be marked. - “Obtain a DNS server automatically” should be marked. - Click “OK” to close and reboot your PC for the changes take effect.

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Troubleshooting

Windows XP

- Click “Start” and select “Control Panel”. - Double click “Network Connections”. - Right click “Local Area Connection” and click “Properties”. - Look for “This connection uses the following items”. - Verify that both “Client for Microsoft Networks” and “Internet Protocol TCP/IP” are selected. - Double-click “Internet Protocol TCP/IP”. - Make sure all fields are empty. - “Obtain an IP address automatically” should be marked. - “Obtain a DNS server automatically” should be marked. - Click “OK” to close and reboot your PC for the changes to take effect. OS X (MAC) OS X (MAC)

- Go to finder window on the bottom of your screen, first icon. - On your left bar, click on “Applications”. - Click on “System preferences”. - Click on “Network” icon. - Select “Ethernet Connection”. - Make sure your configuration is using DHCP, then apply.


How to connect a wireless router

To connect your PC, Mac, or Laptop to the internet through a wireless router:

You will need to provide your own wireless router and wireless network card(s). Most laptops today come with a built in wireless network card. In order to connect your wireless router to the network, you will need an Ether-net cable.

For some apartment communities, you may need to change some additional settings before using your wireless router.

1. Connect your Ethernet cable to the wall outlet usually labeled “Data.” Connect the other end of your Ether-net cable to the Internet port on your wireless router. (There should be a port separate from any other ports on the back of the unit.)

2. Connect your computer to the wireless network. Open your preferred web browser and test to see if you can access the Internet. If you are not able to surf the web, make sure all cables are plugged in and there is a link light on the wireless router.

3. If you live in one of the communities listed below and are unable to connect through your wireless router, plug your computer directly into the wall outlet. Abbott Pointe Cedar Street Riverwalk Cedar Greens Glenwood Haslett Arms

4. Once connected, go to http://www.spartan-net.net/wireless.php for further configuration suggestions.

*For additional assistance call us at: 1-866-386-7778.*For additional assistance call us at: 1-866-386-7778.

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Useful Links

If you have trouble with some of your equipment, these links may offer suggestions to help fix your issues:

HP www.hp.com 1-800-BUY-MYHPDell www.dell.com 1-800-WWW-DELL Toshiba www.toshiba.com 1-800-350-4105Sony www.sony.com 1-239-768-7682CompaqCompaq www.compaq.com 1-800-BUY-MYHPGateway www.gateway.com 1-866-539-3901Apple www.apple.com 1-800-MY-APPLE

Cisco www.cisco.com 1-800-553-6387Linksys www.linksys.com 1-800-546-5797Dlink www.dlink.com 1-800-326-16883com www.3com.com 1-800-876-3266NetgearNetgear www.netgear.com 1-888-NETGEARNovell www.novell.com 1-800-529-3400Motorola www.motorola.com 1-877-466-8646

Microsoft www.microsoft.com 1-800-102-1100 Adobe www.adobe.com 1-800-642-3623Symantec www.symantec.com 1-888-311-4335AVG free.avg.com 1-866.574.6934 FirefoxFirefox www.mozilla.com Mc Afee www.mcafee.com 1-866-736-3971


Internet FAQ

Q: Will I need a modem to receive Internet service?A: Spartan-Net is a pure Ethernet and fiber-optic network. All you will require is an Ethernet cable and a network card on your laptop or desktop. In fact, DSL and cable modem will not work on the Spartan-Net network. Plugging in a modem may cause you and your neighbors to lose Internet connectivity. Please call our Customer Support Team at 1-866-386-7778 regarding your modem.

Q: What Internet services are offered through DTN and Spartan-Net?A:A: Spartan-Net has a switched Ethernet service with comparable speeds and services to Michigan State University.

Q: How fast is the Internet services are offered through DTN and Spartan-Net?A: Spartan-Net strives to maximize the speed and quality of the network. Local networks may reach speeds near 1 Gbps (1000Mbps). Internet downloads may reach 100 Mbps or better. To enhance real-time Internet experiences like gaming and Voice-Over-IP (VOIP), Spartan-Net actively monitors and corrects bottlenecks in the network that cause latency. The majority of this work is with our Internet providers.

Q:Q: How do I sign up and pay for Internet services?A: In order to receive Internet service from Spartan-Net, you must sign an Internet Addendum. You pay for your Internet service at the same time as you pay your rent. You may include your Internet service payment in the same payment as your rent.

Q: Is there an installation or connection fee for my Internet services?A: If you signed up prior to or at move in, Spartan-Net does not charge any installation fees.

Q: What if I have more than one computer?A:A: Most apartments have data outlets in each living area and bedroom for high speed Internet. They will usually be labeled “Data” on the outlet. Our network is built to accommodate your own router and wireless network.

Q: What if I have a problem with my Internet Service?A: If you have any problems with your Internet service and you have signed an Internet Addendum, please review the set-up and troubleshooting guides. If you need further assistance, please contact our Customer Support Team at 1-866-386-7778, available 24 hours a day, 7 days a week.

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Contact Us

Spartan-Net Tech Support

Tech Support 1-866-386-7778 or www.spartan-net.netDirecTV 1-888-777-2454 or www.directv.com

Spartan-Net is located:

4480 South Hagadorn Rd. Suite 102Okemos, MI 48864

Our offices are open Monday - Friday: 9am - 5pmOur offices are open Monday - Friday: 9am - 5pm


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