team dynamics in critical situations – crew resource … · 2014. 11. 17. · team dynamics in...
TRANSCRIPT
Kystverket- Malin Dreijer, Tommy HaugsnesDNV- Anne Wahlstrøm
10.04.2013
Team dynamics in critical situations –Crew Resource Management (CRM) and other approaches
Developing a CRM course: experience from a project with Norwegian Coastal Authorities
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
About Norwegian Coastal Administration
� 7 pilot regions with 290 pilots
Troms og Finnmark (TF) Nordland (N)Møre og trøndelag (MT)Vestlandet (V)Rogaland (R)Skagerrak (S)Oslofjorden (O)
� 5 Vessel Traffic Service Centers with 70 VTS operatorsVardøFedjeKvitsøyBrevikHorten
2
Kvitsøy (R)
Vardø (TF)
Fedje (V)
Brevik (S)
Horten (O)
TF
N
MT
V
R
S
O
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Norwegian Coastal Administration, objective and strategier
� Contribute to the efficient transport
� Ensure safe navigation in Norwegian waters
� Prevent or limit the environmental damage caused by pollution accidents in Norwegian waters or on Norwegian territory
� NCA's vision is to develop coastal and marine areas of the world safest and purest.
3
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Background for competence building:“Pilots and VTS resource management”
� CRM is part of renewed pilot education since 1990
� Other incidents / accidents - Karmsundet- Vatlestraumen- Boarding Area
� Based on the Federal Kivalina accident with a pilot onboard ,outside a VTS area was investigated by The Accident Investigation Board Norway and they pointed out common CRM training for pilot &VTS as on of the risk reducing actions.
� Interaction between pilot and VTS, understanding of each other´s tasks and responsibility.
� Other initiatives in NCA, founded by top management:- Simplification and updating of procedures - VTS and Pilot have internal control of procedures and workprocess- Review and improvement of common phraseology
4
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Competence building is developed using acknowledged pedagogical principles and frameworks
5
Learning objectives
Content
Trainingmethods
Contextual factors
Participant prerequisites
Evaluation
Didactical learning model
� A process for establish and agree framework for course content and schedule
� Define the right levels of learning objectives (skill-level, knowledge-level etc)
� Reveal organisational/ professional obstacles for learning
� Ensure that learning can be evaluated and that effects can be measured
In essence, the goal is to:
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
“Pilots and VTS resource management”
6
� Management commitment and attention
� User group participated in development
� Good ambassador for this competence development through out the organisations
� Training closely linked to other initiatives
Basis for the success:
� 6 pilots and 2 VTS operators per course
� 70 participants per year
� 5 year program
� Refresh course after this program
� NCA Top management one-day course
� CRM-coach on each VTS centre today and pilot stations to-be soon
Facts about this program:
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
7
Development of competence building projects
Workshop 1Workshop 1
Management commitment and communication strategy
Handover and adjustment
by course deliver
Handover and adjustment
by course deliver
Workshop 3Workshop 3
Workshop 2Workshop 2Develop course:
TheoryCase
Simulations
Develop course:TheoryCase
Simulations
Yearly programYearly
program
Yearly reviewYearly review
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Workshop 1
8
Casestudy
Participant prerequisites
Obstacles for learning
Learning objectives
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Workshop 2
9
Presentation 1. Draft framework
Requirments to instructors
Learning styles
Evaluation
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
10
Læringsstiler
Læringsstil Metode Virkemiddel
Den visuelle:Lærerens ”drømmeelev”Sitter nær lærerenVil ha med seg alle instrukser og beskjederStiller oppklarende spørsmålLiker at læreren forklarer med notater på tavla, transparenterLiker skriftlige oppgaver
•Ønsker kopi av alle presentasjoner•Foretrekker å arbeide alene
Den lese/skrive-orienterte:
Skriv lister og definisjonerSkriv setninger for å gjengi det du ser på diagram og graferLes tekster for seg selv
•Ønsker å notere
Den auditive:Lett å undervise Elsker å snakkeMuntlig tilegningDiskuterVerbal behandlingLeser sjelden raskt
•Diskusjon•Gruppearbeid
Den taktile:Må alltid plukke på saker og ting- ofte til andres irritasjon Læringsreseptorene sitter i hendene/fingrene, Behov for taktil stimulering for å forankre nytt stoff Læring bygger på følelser
•Bevegelse og aktivite•Praktiske sans
Den kinestetiske:Bruk eksempler ved læring av vanskelig teori Bruk rollespill så mye som muligKombiner læring med bevegelser og øvelser
Bevegelse og aktivite•Rollespill•Praktiske sans
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Learning material
11
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Evaluation
� Evaluation prior and after training
� Internal review
� CRM climate between pilot and VTS operator
� Request for refreshment courses
� Practical introduction of SMCP
12
Preliminary results after 6 months
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Leading Change – John P. Kotter
Leading change successfully requires 8 steps:
1. Establish a Sense of Urgency
2. Form a Powerful Guiding Coalition
3. Create a Vision
4. Communicate the Vision
5. Empower Others to Act on the Vision
6. Plan and Create Short Term Wins
7. Consolidate Improvements
8. Institutionalize the New Approach
13
© Det Norske Veritas AS. All rights reserved.
Team dynamics in critical situations – Crew Resource Management (CRM) and other approaches10.04.2013
Safeguarding life, property and the environment
www.dnv.com
14